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Reviews of Paleis Hotel

4 out of 5
Paleis Hotel
Molenstraat 26, The Hague

Reviews

9.0

Wonderful

Rating 10 - Excellent. 162 out of 276 reviews" "
Rating 8 - Good. 91 out of 276 reviews" "
Rating 6 - Okay. 16 out of 276 reviews" "
Rating 4 - Poor. 6 out of 276 reviews" "
Rating 2 - Terrible. 1 out of 276 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathtub in my room was amazing. Everything was done with care it appeared. So cute and unique. Felt the ambience from my window that overlooked the street below. Staff was all really friendly. I saw a couple of little doggos so that must be an option. Would stay again.
Stayed 1 night in Dec 2023
Response from The Paleis Hotel family on Dec 5, 2023
Dear guest,Thank you very much for your kind words. It is very important to us that our guests are happy and it means a lot to know that you experienced your stay at the Paleis Hotel so positively. We can't wait to see you in the future!

10/10 Excellent

Yewmun, Vermillion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and helpful. 2 tram stops are within 5 minutes walk. Allowed me to check in early without additional charges.
Stayed 4 nights in Oct 2023
Response from The Paleis Hotel family on Oct 31, 2023
Dear guest,Thank you very much for choosing the Paleis Hotel and taking the time to share your opinion about our hotel. We are delighted to hear that you had an enjoyable stay and we hope to be able to welcome you again in our hotel sometime in the future.

8/10 Good

Kwan Ho

Liked: Cleanliness, staff & service
Property condition deserves 3.5 stars, not 3. The deduction of 1.5 stars has to do with some leaking by the windows and a partially torn plastic strip in the shower door. Some minor fixing will make this hotel a great place to stay. The staffers were FANTASTIC. The front desk crew I met, Miranda and Naomi, were very helpful and friendly, . The housekeeping attendant even picked up and folded clothes I left on the floor. The location is good. Tramlines, the central rail station (about 20 minutes walking), shops and lots of restaurants are close by. At the same time, the area is still quiet at night for a good sleep.
Stayed 3 nights in Oct 2023
Response from The Paleis Hotel family on Oct 31, 2023
Dear guest,Thank you for your review. We feel honoured you took the time to rate our hotel. We aim to provide all ours guests with a warm and personal service. It is truly rewarding to notice we are succeeding. We have shared your kind words with our team. We will let our management know about the feedback.We look forward to seeing you again in the future.

10/10 Excellent

Markie

Liked: Property conditions & facilities
It was a great stay, at night the streets could be loud but that’s hard to avoid with so many bars and restaurants
Stayed 3 nights in Oct 2023
Response from The Paleis Hotel family on Oct 28, 2023
Thank you very much for your kind words. It is very important to us that our guests are happy and it means a lot to us to know that you experienced your stay at the Paleis Hotel so positively.Warm regards,

10/10 Excellent

Klaudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect vacation
Absolutely wonderful stay, location, staff, comfortable room. Would definitely stay again!
Stayed 2 nights in Oct 2023
Response from The Paleis Hotel family on Oct 23, 2023
Dear guest,Thank you very much for your kind words. It is very important to us that our guests are happy and it means a lot to know that you experienced your stay at the Paleis Hotel so positively. We look forward to seeing you again in the future.

10/10 Excellent

Tim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its centrally located and around everything you would need. Endless dining options and cafes.
Stayed 4 nights in Sep 2023
Response from The Paleis Hotel family on Sep 10, 2023
Dear guest,Thank you for your review. We feel honoured you took the time to rate our hotel. Thanks again and we hope to welcome you again in our hotel sometime in the future.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel close to museums and galleries
A beautiful boutique hotel in the centre, ideal for exploring the city. There is no breakfast on site and we didn’t take the arrangement with a couple of nearby restaurants but there are many coffee shops and bakeries around. There is no air conditioning in the property but they provide an efficient fan in each room.
Stayed 3 nights in Aug 2023
Response from The Paleis Hotel family on Aug 25, 2023
Dear guest,Thank you for your review. We feel honoured you took the time to rate our hotel. We aim to provide all ours guests with a warm and personal service. It is truly rewarding to notice we are succeeding. We have shared your kind words with our team.Thanks again and we hope to welcome you again in our hotel sometime in the future.

10/10 Excellent

Selena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint, boutique style. Very friendly reception. Small property so very charming feel with a view of the palace from our room. Breakfast was voucher to the Palmette and one of the best of our trip. Highly recommend.
Stayed 1 night in Jul 2023
Response from The Paleis Hotel family on Jul 7, 2023
Dear guest,Thank you for your review. We feel honoured you took the time to rate our hotel. We aim to provide all ours guests with a warm and personal service. It is truly rewarding to notice we are succeeding. Thanks again and we hope to welcome you again in our hotel sometime in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
What can I say about this fantastic hotel which was the pinnacle of my stays during my trip to the Netherlands; the staff were nice and friendly; the hotel and room was clean and spotless and the location was perfect for exploring Den Hagg. I would definitely look to stay here again on a future trip.
Response from The Paleis Hotel family on Jul 6, 2023
We are delighted to hear that you have had a wonderful stay at our Paleis Hotel. We aim to provide all ours guests with a warm and personal service. It is truly rewarding to notice we are succeeding. We have shared your kind words with our team.Thank you again and we hope to welcome you again some time in the near future.

10/10 Excellent

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Response from The Paleis Hotel family on Jun 19, 2023
Dear Mr./Mrs. …,Thank you very much for choosing the Paleis Hotel and taking the time to share your opinion about our hotel. We are delighted to hear that you had an enjoyable stay and we hope to be able to welcome you again in our hotel sometime in the future.Yours sincerely,

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, hot shower, helpful staff. Close to everything. Charming hotel that I would highly recommend.
Stayed 1 night in Jun 2023
Response from Paleis Hotel familie on Jun 7, 2023
Dear Patricia,Thank you for your review. We feel honoured you took the time to rate our hotel. We aim to provide all ours guests with a warm and personal service. It is truly rewarding to notice we are succeeding. We have shared your kind words with our team.Thanks again and we hope to welcome you again in our hotel sometime in the future.Kind regards,The Paleis Hotel family

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location for shopping and it also is a very nice area for dining
Stayed 17 nights in Apr 2023
Response from Paleis Hotel family on May 2, 2023
Dear Peter,We're glad you enjoyed it, see you next time!

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from The Paleis Hotel family on May 24, 2023
Dear guest,Thank you for your review. We feel honoured you took the time to rate our hotel. We hope to welcome you again in our hotel sometime in the future.

10/10 Excellent

Eleanor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint and lovely hotel with very comfortable beds and very clean bathrooms. Friendly staff and easy bicycle rental - though my soaked bike seat gave me a wet bum! Would definitely stay here again and highly recommend it.
Stayed 1 night in Apr 2023
Response from Paleis Hotel family on Apr 15, 2023
Dear Eleanor,We are glad you enjoyed your stay with us, and we can't wait to see you back!Warm regards,

10/10 Excellent

Jorge

Stayed 3 nights in Feb 2023
Response from Paleis Hotel family on Feb 16, 2023
Thank you for choosing the Paleis Hotel and for taking the time to share your opinion about our hotel. We thank you very much for this. We are pleased to hear that you had a pleasant stay and we hope to welcome you back to our hotel in the future. Sincerely, De Paleis Hotel family

6/10 Okay

Alexandra

Liked: Cleanliness
Disliked: Property conditions & facilities
Clean and newly renovated. Photos on the website are misleading: only the 1st floor has big windows and high ceilings. The hotel has 2 other floors that have only very small windows. I booked a “Superior” room and had only 1 small window, and the room was quite dark. Not the “royal” experience I was expecting.
Stayed 2 nights in Sep 2022
Response from The Paleis Hotel family on Sep 18, 2022
Thank you for taking the time to write a review. It is unfortunate to hear that your expectations were not met. Every room in our hotel is unique. On our second and third floor there are many rooms with also big windows and high ceilings. If this is your preference, please request this upon booking and we can provide you a room to your wishes.

2/10 Terrible

James

Stayed 9 nights in Sep 2022

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent boutique hotel near shops, bars, and restaurants. Great service! Highly recommend.
Stayed 2 nights in Aug 2022
Response from The Paleis Hotel family on Sep 18, 2022
Thank you for your review and positive words! We appreciate you taking the time to write a review. We will be happy to welcome you again in the near future.

10/10 Excellent

Idel

Stayed 2 nights in Aug 2022
Response from The Paleis Hotel family on Sep 18, 2022
Thank you for your positive review! We are happy to hear that we have met your expectations.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from The Paleis Hotel family on Jul 6, 2022
Thank you for your review! We appreciate your experience and value your feedback.

10/10 Excellent

Alison

Stayed 2 nights in Jun 2022
Response from Paleis Hotel on Jun 10, 2022
Thank you for your review.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem of a hotel
Wonderful hotel. Very friendly and helpful staff. Little gem of a place to stay
Stayed 1 night in Jun 2022
Response from Paleis Hotel on Jun 10, 2022
Thank you for your kind and positive review. Our goal is to make sure our guests are having a wonderful experience. We were pleased to have you as a guest.

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Paleis Hotel on May 21, 2022
Thank you for your review.

10/10 Excellent

Vitaly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service in the great location
It’s one of the pleasant stays, 50% of ot thanks to the great service and very much helpful staff. The hotel is located in a city heart with many cafes and small shops around. The great sightseeing spots and department stores are 7-15 minutes walk max. I had to work on the check out day and was enjoying to do it in the beautiful salon.
Entrance in the morning
The dining room / salon
The Hague at night
Stayed 1 night in May 2022
Response from The Paleis Hotel family on May 14, 2022
Thank you for your review. What beautiful pictures you have taken in the hotel and the surrounding area. We feel honoured you took the time to rate our hotel. We aim to provide all ours guests with a warm and personal service. It is truly rewarding to notice we are succeeding. We have shared your kind words with our team. Thanks again and we hope to welcome you again in our hotel sometime in the future.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, cozy hotel in the heart of The Hague with private parking. Friendly helpful staff.
Stayed 1 night in Mar 2022
Response from Paleis Hotel on Apr 5, 2022
Thank you, we hope you had a pleasant stay and are looking forward to welcoming you in the future.

10/10 Excellent

Tuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff.
Stayed 2 nights in Nov 2021

10/10 Excellent

Niklas, London, UK

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is superb, lots of nice bars and restaurants in a 1-10 minute walking distance. Check in as well as check out was smooth as silk, we even got our room right away despite being early. Our room was really nice and tidy, with a roomy ensuite bathroom. Breakfast was served in picnic baskets every morning, while coffee was self-service pickup from the reception. Highly recommended, will visit again.
Stayed 3 nights in Aug 2020

6/10 Okay

P

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel was well situated. The room was tired and overdue a refurb. Breakfast was not good value. This was more like a guest house than an hotel. Staff were friendly and helpful.
Stayed 2 nights in Mar 2020

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, quaint. Return often.
Sight-seeing, excellent location, quiet etc. Try breakfast in and out. Plenty to see on foot. But the street is Procrustean. If you are driving, the manager will help you park. Just leave the car and enjoy your stay.
Stayed 2 nights in Nov 2019

6/10 Okay

barbara

Disliked: Cleanliness, property conditions & facilities
Update needed
A once nice hotel that needs serious updating. Carpet threadbare and appeared dirty, chairs worn out and gauze curtains filthy and worn. Really nice breakfast though and bed comfortable.
Stayed 1 night in Sep 2019

8/10 Good

Federica

Stayed 2 nights in Sep 2019

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and homy.😊👍
Very good location, in residential area, great parking. Very charming, slightly used. Good breakfast. Plenty of restaurants and bars in the vicinity.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was too much trouble for the staff at the hotel. It was very central so easy to get to from the station and close to shops, restaurants and sights.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is charming. The location is amazing, close to great restaurants, shops and museums. We did not eat breakfast there but the dining room is beautiful.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best assets are the genuinely first class service from the friendly / attentive staff plus the excellent location. There is nothing one can dislike. However, I would say that the signal for the TV was hit and miss in my room. Bedsheets sorted and bathroom cleaned and supplies replenished daily. However, I would have liked for the carpet to have been vacuumed cleaned in greater frequency. Overall, a truly excellent hotel that is highly recommended!
Stayed 6 nights in Jun 2019

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

veronica, Ramona California

Liked: Cleanliness, staff & service, room comfort
In the mix
Close to everything
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel in delightful ares
Great historic building in a quaint area that was walkable to everything in town. The trams and buses were convenient for longer trips,I.e. the beach. The staff was very helpful and welcoming. Loved the bright colors throughout the property.
Stayed 4 nights in Apr 2019

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique experience
Lovely boutique hotel in central location. Extra comfy beds and helpful staff. Recommended.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and a beautiful interior within the hotel.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2019

8/10 Good

Areta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel in a great location
Stayed 3 nights in Dec 2018

10/10 Excellent

Mark

The staff was very friendly and helpful. The bed was so comfortable. The location was excellent. I could walk to my meetings during the day and there was a lot to see and do when I wasn’t working.
Stayed 2 nights in Nov 2018

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well situated for centre of Hague, friendly staff, rooms good size.
Stayed 2 nights in Oct 2018

10/10 Excellent

PeterRigters, Vancouver,BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice boutique Hotel in the best part of The Hague for shopping and dining.
Stayed 11 nights in Sep 2018

10/10 Excellent

Earl, Mt. Pleasant, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An old world hotel experience, which to me visiting The Hague is a compliment. The staff were helpful and accommodating, the room was lovely and we enjoyed walking the streets into the heart of town.
Stayed 1 night in Oct 2018