Dear Stephen,We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ankit Unnarkar Hotel Manager

Dear Vincent,We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ankit Unnarkar Hotel Manager

Dear Janet, We sincerely appreciate your continued patronage and the time you took to share your feedback. It is disheartening to learn that your recent breakfast experience did not meet the standards we strive to uphold.We apologize for the inconvenience you faced in having to set your own table and the apparent lack of attentiveness from our staff. This is certainly not the level of service we aim to provide, and we are addressing these issues with our team to ensure a more engaging and responsive dining experience.Furthermore, we are sorry to hear about the quality of the food, and we will be investigating the congealed dishes immediately to rectify this lapse in our kitchen processes.Your loyalty is highly valued, and we want to assure you that we are taking your feedback seriously. Steps are being taken to address the concerns you've raised, and we are committed to regaining your trust during your future stays with us.Thank you for bringing these matters to our attention. If there's anything specific you would like to discuss or if you plan on staying with us again, please feel free to reach out directly to me.Best regards,Ankit Unnarkar Hotel Manager

Dear Adam,Thank you for taking the time to give us feedback about your recent stay at the Mercure Newbury West Grange Hotel. We are sorry to hear that it did not meet your expectations.At the Mercure Newbury West Grange Hotel, we pride ourselves on providing excellent service and an enjoyable stay. We strive to offer all of our guests a comfortable and pleasant experience. We understand that it can be frustrating when there is a delay in Check In , or when there is a miscommunication in regards to bookings. Please accept my sincere apologies for that due to system error your booking wasn't featuring in our system. However as a service recovery we did offer you an upgraded Superior Room but unfortunately we don't have any USB charger in the room however there are lot many sockets to plug in your device. We truly appreciate you bringing this issue to our attention and we thank you for your valuable feedback. We hope that you will consider staying with us again in the future as we strive continuously to improve our services and facilities.Kind Regards, Ankit UnnarkarHotel Manager

Dear Simon,We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Ankit Unnarkar Hotel Manager

Thank you for taking the time to share your experience with us at the Mercure Newbury West Grange Hotel. We appreciate your feedback and take all comments seriously. We strive to provide exemplary service to each and every guest, and we regret that we were unable to meet your expectations this time around. Our hotel philosophy is to put our guests first; we want our guests to have a pleasant and comfortable stay with us. We sincerely apologize for any inconvenience caused by the staffing levels during your stay. Thank you again for your review. We hope you will consider staying with us again in the future so that we may have another chance to prove our commitment to providing excellent service.Kind Regards,Ankit UnnarkarHotel Manager

Dear Nicola,Thank you for taking the time to review your recent stay with us here at the Mercure Newbury West Grange Hotel. We are pleased to hear that you enjoyed your evening meal with us and we apologize for any issues with the breakfast selection. We strive to ensure all our guests have a positive experience and if there is anything we can do to improve on our breakfast options, please do not hesitate to let us know. Thank you again for your feedback, and we hope to welcome you back soon.Kind Regards,Ankit UnnarkarHotel Manager

Dear Nicola,Thank you for taking the time to review your recent stay with us here at the Mercure Newbury West Grange Hotel. We are pleased to hear that you enjoyed your evening meal with us and we apologize for any issues with the breakfast selection. We strive to ensure all our guests have a positive experience and if there is anything we can do to improve on our breakfast options, please do not hesitate to let us know. Thank you again for your feedback, and we hope to welcome you back soon.Kind Regards,Ankit UnnarkarHotel Manager

thank you so much for your valued feedback. we wish you a pleasant day. we hope to see you again soon.

Thank you for your review. We hope to see you again soon

hello chris, i am sorry you feel you had to rate us a 4 please could you tell us why you gave that rating?