2/10 Terrible
Nikki, Oklahoma City
Travelled with family, Travelled with group
Apr 25, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had 23 people coming along who all made reservations online through Expedia.
Everyone received their reservation numbers and when 1 person called to confirm their reservation it “wouldn’t pull up” so the hotel cancelled their reservation and booked them direct but charged close to 30.00 more.
My daughter showed up and they charged her more than what was on the reservation but she is very non-confrontational and just paid it.
My son showed up (his room was under my reservation along with our room) and our reservation was lost. I gave him the Expedia number along with my name and “it would not pull up and I would need to contact Expedia”, which I did and they confirmed I did have a reservation there. Expedia called the property and he tried to tell them the same thing. By the time I showed up to the property, it had magically appeared.
As our other guests showed up, several were charged more than what showed through Expedia.
Now, let’s get to the rest of our stay… rooms were not clean, property was not easily accessible, surrounding area was straight ghetto. Our room had no toilet paper and the employee got in no hurry to get some and hand it to me so I could take it up. Another room had no pillow cases, the employee got pillow cases and tried to hand them to the guest so they could put them on themselves.
10/10 do NOT recommend this property to anyone.
Nikki
Stayed 1 night in Apr 2024