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Reviews of The DoubleTree by Hilton Stratford-upon-Avon

4 out of 5
The DoubleTree by Hilton Stratford-upon-Avon
Arden Street, Stratford-upon-Avon, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 572 out of 1000 reviews" "
Rating 8 - Good. 312 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 27 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, and nice room!
Stayed 1 night in Apr 2024
Response from Anca on Apr 15, 2024
Dear Rebecca, Thank you for taking the time to leave us your review. Your kind words are truly appreciated and will be shared with the team, who take pride in delivering exceptional service. We are committed in providing each and every guest with a comfortable memorable stay. We hope to see you again soon

10/10 Excellent

Ron, Chilham

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property, a little off the centre of town but this makes it very quiet. Plenty of parking which is good for Stratford. Big clean rooms.
Stayed 1 night in Apr 2024
Response from Anca on Apr 9, 2024
Dear Ron, Thank you for taking your time to provide us with feedback following your recent stay. It's fantastic to hear that you enjoyed your room that was allocate. We hope to see you again soon.

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for town would recommend it
Stayed 1 night in Apr 2024
Response from Anca on Apr 9, 2024
Dear John, Thank you for the feedback. We are glad you enjoyed your stay with us. The happiness and satisfaction of our guests is a priority. Our staff takes pride in delivery the best service to our guests. Hope to see you again soon.

2/10 Terrible

Ged

I stayed in a second floor room and couldn’t sleep for a low, rumbling noise coming into the room. After one of the night concierges confirmed there was a noise, I was relocated to a new ( quieter) room by the fab night crew but got FOUR hours sleep. Complained but no refund yet.
Stayed 1 night in Mar 2024
Response from Anca on Apr 2, 2024
Dear GedSorry to hear about your experience. We have processed your refund with expedia, this will take a couple of days to show on your account.

10/10 Excellent

Toby

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely thank you. Looking forward to returning.
Stayed 1 night in Mar 2024
Response from Anca on Mar 19, 2024
Dear Toby, Thank you for the 5 star. We really appreciate your time and kind words for our staff. Our main aim is to make our guest to feel welcomed and happy when staying with us. Thank you once again for the kind words and recommendations. We hope to see you again soon.

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good apart from Expedia somehow booked us a disability room !! Orthopedic beds , hard ,so not a good sleep. Queried with reception & they said did you book through Expedia !! Check your room out b4 moving in your luggage etc.
Stayed 1 night in Mar 2024
Response from Anca on Mar 18, 2024
Dear Steve, Thank you for taking the time to share your thoughts regarding your recent stay at our hotel. We are glad that you enjoyed your stay. The happiness and satisfaction of our guests is a priority. Our staff takes pride in delivery the best service to our guests. Please accept our apologise about the room. Hope to see you again soon.

10/10 Excellent

Rormullar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services and customer support
Stayed 1 night in Mar 2024
Response from Anca on Mar 4, 2024
Dear Rormullar,Thank you for taking the time to leave us your review. Your kind words are truly appreciated and will be shared with the team, who take pride in delivering exceptional service. We are committed in providing each and every guest with a comfortable memorable stay. We hope to see you again soon

8/10 Good

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, central location with car parking on site. Comfortable quiet room but plenty of space. Some areas of hotel beginning to look tired and outdated.
Stayed 2 nights in Feb 2024
Response from Anca on Feb 21, 2024
Dear Walter, Thank you for taking the time to leave us your review. Your kind words are truly appreciated and will be shared with the team, who take pride in delivering exceptional service. We are committed in providing each and every guest with a comfortable memorable stay. We hope to see you again soon

10/10 Excellent

Mohammed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Feb 2024
Response from Anca on Feb 19, 2024
Dear Mohammed,Thank you for taking the time to share your thoughts regarding your recent stay at our hotel. We are glad that you enjoyed your stay . The happiness and satisfaction of our guests is a priority. Our staff takes pride in delivery the best service to our guests. Hope to see you again soon.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good distance for exploring Stratford, very friendly staff, comfortable bed in large room all set in lovely grounds.
Stayed 1 night in Feb 2024
Response from Anca on Feb 15, 2024
Dear Daniel, Thank you for taking the time to leave us your review. Your kind words are truly appreciated and will be shared with team, who take pride in delivering exceptional service. We are committed in providing each and every guest with a comfortable memorable stay. We hope to see you again soon

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay the only disappointment was from about seven in the morning noise came from the cleaning cupboard/ office which was in the same ground floor corridor as our room
Stayed 3 nights in Feb 2024
Response from Anca on Feb 15, 2024
Dear Stephen,Thank you for the 5 star. We really appreciate your time and your feedback. Our main aim is to make our guest to feel welcomed and happy when staying with us. Really sorry about the noise, this will be passed on to the right departments. We hope to see you again soon.

6/10 Okay

Anne

Travelled with partner
We had a very strong smell coming from the bathroom and into the bedroom. Tried ringing reception after we got back to our room in the evening but no answer. Spoke to the receptionist in the morning and all she said was she would speak to housekeeping But we were leaving that morning Not happy
Stayed 1 night in Feb 2024
Response from Anca on Feb 5, 2024
Dear Anne Thank you for taking the time and write us your feedback. We are so sorry that you did not enjoyed your stay with us. We appreciate all feedback as this helps us to improve our services. This is will be reported further to the right departments. We hope we can gain your trust and book with us again. Hope to see you again soon.

10/10 Excellent

Jaspal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very clean, only issue is that restaurant closed too early. Otherwise excellent!!
Stayed 1 night in Jan 2024
Response from Anca on Jan 31, 2024
Dear Jaspal, Thank you for taking the time to share your thoughts regarding your recent stay at our hotel. We are glad that you enjoyed your stay . The happiness and satisfaction of our guests is a priority. Our staff takes pride in delivery the best service to our guests. Hope to see you again soon.

10/10 Excellent

Krzysztof

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and Maddy on reception always remembers me as a frequent user.
Stayed 1 night in Jan 2024
Response from Anca on Jan 16, 2024
Thank you for taking the time to leave us your review. Your kind words are truly appreciated and will be shared with team, who take pride in delivering exceptional service. We are committed in providing each and every guest with a comfortable memorable stay. We hope to see you again soon

8/10 Good

Natalie, Chichester

Stayed 1 night in Dec 2023
Response from Anca on Jan 9, 2024
Dear NatalieThank you for choosing to stay with us and for your feedback. Hope to see you again soon.

10/10 Excellent

Krzysztof

Stayed 1 night in Nov 2023
Response from Anca on Jan 2, 2024
Dear Krzysztof Thank you for taking the time to leave us your review.

6/10 Okay

E

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Anca on Jan 2, 2024
Dear EThank you for taking the time and leave us a review. We are glad you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023
Response from Anca on Jan 2, 2024
Dear Michelle Thank you for the 10/10 really appreciate the feedback. Our main aim is to make our guests to feel welcomed and happy when staying with us. We hope to see you again soon.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for dogs, walking distance to town
Excellent position, large car park, electric vehicle chargers
Stayed 3 nights in Dec 2023
Response from Anca on Jan 2, 2024
Dear Simon Thank you for the 10/10. We are grateful for taking the time and write us a review and that you enjoyed your stay. Its our priority to make sure every guest feels welcomed and happy when staying with us. We hope to see you again soon.

10/10 Excellent

Simon

Stayed 1 night in Dec 2023
Response from Anca on Jan 2, 2024
Dear Simon Thank you for the 10/10. We really appreciate your feedback. We hope to see you again soon.

10/10 Excellent

Krzysztof

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Anca on Dec 21, 2023
Dear Krzysztof Thank you for the feedback. We hope to see you again soon.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service
Manage your expectations
The hotel is showing its age and could do with a refit, especially in communal areas. Rooms are OK, but the quality doesn't meet the price point. Avoid the breakfast, its poor quality, limited choice, poor service and poorly stocked.
Stayed 1 night in Dec 2023
Response from Anca on Dec 19, 2023
Dear Anonymous Thank you for taking the time and leave us your feedback. We appreciate all feedbacks as it is a good way to find out where we can improve. Really sorry that you did not enjoyed your experience with us. We are committed in providing the highest level of service and comfort to every guest who walks through our doors. We regret that we fell short of this goal during your stay. This will be passed on to the right departments. We hope we can gain your trust and book with us again. Hope to see you soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have often stayed at the hotel over 30 years and have always been happy about it. This stay was no different.
Stayed 1 night in Dec 2023
Response from Anca on Dec 18, 2023
Dear David Thank you for the kind words and for the 10/10 review. Our team takes lots of care in providing the best service to our guests. Your kind words are truly appreciated and will be shared with team, who take pride in delivering exceptional service. We hope to see you again soon.

10/10 Excellent

Krzysztof

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from anca on Dec 18, 2023
Dear Krzystof, Many thanks for your feedback, we are pleased to hear that you have enjoyed your stay with us.

8/10 Good

Emma

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anca on Dec 14, 2023
Dear Emma Thank you for choosing to stay with us. Glad to hear you enjoyed your stay and really appreciated your 9/10 score. We hope to see you again soon.

10/10 Excellent

Krzysztof

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anca on Dec 12, 2023
Dear KrzysztofThank you for your feedback

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was good
Stayed 1 night in Nov 2023
Response from Anca on Dec 1, 2023
Dear Peter .Thank you for taking the time and leave us feedback. Your kind words are truly appreciated and will be shared with the team, who take pride in delivering exceptional service. We are committed in providing each and every guest with a comfortable memorable stay. We hope to see you again soon.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 minutes walk to playhouse theatre 10 minutes walk for site seeing & shopping safe parking good breakfast for the price
Stayed 2 nights in Nov 2023
Response from Doubletree Reception on Nov 22, 2023
Dear David , Thank you for taking the time to write to us. We appreciate your wonderful feedback and this will be passed on to the right departments. The happiness and satisfaction of our guests is a priority. We hope to see you soon.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing
No hot water in the shower, people in next door playing Ed Sheeran very loudly very early in the morning, wallpaper peeling off the wall in the room, no bedside lamp. No fault of the staff at all, but the whole place was feeling quite run-down, and totally not worth the price.
Stayed 1 night in Nov 2023
Response from The reception team on Nov 20, 2023
Thank you for your review Anonymous, I'm sorry to hear regarding the hot water. An engineer has since fixed this in your room, as well as the other items you have reported. We strive to deliver a better experience and hope you will see an improvement on your next stay.

10/10 Excellent

Edward

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marvellous location near centre spacious and beautiful hotel
Stayed 1 night in Nov 2023
Response from The reception team on Nov 20, 2023
Thank you for your 5/5 review Edward! really pleased you enjoyed our beautiful hotel and hope to welcome you back soon.

10/10 Excellent

Steve

Stayed 1 night in Nov 2023
Response from Anca on Dec 12, 2023
Dear Steve Thank you for your review

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The reception team on Nov 20, 2023
Thank you for your review Victoria, I'm pleased to see you enjoyed your stay overall and hope we can welcome you back soon.

10/10 Excellent

Krzysztof

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The reception team on Nov 20, 2023
Thank you for your 10/10 stay Krzysztof. I'm pleased to see you continue to enjoy your stays with us and hope we can welcome you back soon.

10/10 Excellent

Krzysztof

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great welcome from Maddy on reception - always nice to be remembered if you stay here frequently.
Stayed 1 night in Nov 2023
Response from The reception team on Nov 13, 2023
Thank you for your 10 / 10 review Krzystof! Thank you for your appreciation of our reception Supervisor Maddy, I will certainly share your thanks with her.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, parked the car at the hotel and walked everywhere we wanted to visit. Family room was very spacious, comfortable with lots of storage for bags and coats. Breakfast had a nice selection and the staff were all so welcoming and helpful. Will definitely come back for our next visit.
Stayed 1 night in Nov 2023
Response from The reception team on Nov 13, 2023
Thank you for your 10 / 10 review Anonymous, really pleased to see you enjoyed the hotel facilities and found the staff welcoming. we hope to welcome you back in the near future!

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The reception team on Nov 7, 2023
Thank you for your 10/10 review Rose! Hope to welcome you back in the near future

10/10 Excellent

Krzysztof

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The reception team on Nov 7, 2023
Thank you for your 10 / 10 review Krzysztof! Pleased to see you enjoyed your stay and hope we can welcome you back.

10/10 Excellent

Krzysztof

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The reception team on Oct 31, 2023
Thank you for your 10/10 review Krzysztof! We look forward to welcoming you back in the near future.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from The reception team on Oct 24, 2023
Thank you for your review Sandra! hope we can welcome you back in the future

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from The reception team on Oct 31, 2023
Thank you for your 10/10 review Caroline! we look forward to welcoming you back in the future.

8/10 Good

GERARD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from The reception team on Oct 24, 2023
Thank you for your review Gerard, hope we can welcome you back in the future!

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideally located near the train station.
Good size room, comfy bed, lovely products in the bathroom. About a 10 minute walk into town. Perfect hotel for our 3 night stay.
Stayed 3 nights in Oct 2023
Response from The reception team on Oct 24, 2023
Thank you for your 10/10 review John! really pleased you enjoyed our bedrooms and found our location suitable for your stay. Hope we can welcome you back in the future

10/10 Excellent

Anthony

Stayed 2 nights in Oct 2023
Response from The reception team on Oct 24, 2023
Thank you for your 10/10 review Anthony! really pleased you enjoyed your stay and we hope to welcome you back in the future!

10/10 Excellent

Krzysztof

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Caitlin on Oct 11, 2023
Thank you very much for your feedback, we're so pleased to hear that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

T A

Stayed 1 night in Oct 2023
Response from Caitlin on Oct 11, 2023
Thank you very much for your feedback, we're so pleased to hear that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean friendly hotel, room was lovely
Stayed 2 nights in Sep 2023
Response from Caitlin on Oct 2, 2023
Thank you very much for your feedback, Barry. We're pleased to hear that you enjoyed your stay with us and we hope to see you again soon.

6/10 Okay

marilyn

Disliked: Property conditions & facilities
Disappointing that the property is looking a bit ‘jaded’ e g stained grouting around the bath and well worn carpet on the stairs. It was also quite noisy in n the downstairs areas from large groups and courses that were running. We did not feel that it was good value for the money and expected better service. As silver members we did not get the extras that were promised.
Stayed 3 nights in Sep 2023
Response from Caitlin on Oct 2, 2023
Thank you for your feedback, Marilyn. We're sorry to hear that you were disappointed with some aspects of your stay. Your feedback has been passed onto our operations manager who will look into this and make any necessary changes. We are always striving to improve and appreciate all feedback that helps us do this.

8/10 Good

JANICE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very accommodating when we had a problem but overall the restaurant failed to provide a decent meal service even when we booked a table for a celebration meal. We waited for almost an hour and still didn't get the food we ordered with no excuse until we upped and left. Needs looking into, and it let the side down. Never again. Good job we have choices to eat elsewhere.
Stayed 3 nights in Sep 2023
Response from Caitlin on Oct 2, 2023
Thank you for your feedback, Janice. We're pleased to hear that you enjoyed your stay with us. However, we're sorry to hear that your restaurant experience did not meet your expectations. Your feedback has been passed onto our new food & beverage manager who will look into this and make any necessary changes. We are always striving to improve and appreciate all feedback that helps us do this.

10/10 Excellent

Dale

Stayed 2 nights in Jun 2023
Response from The reception team on Oct 24, 2023
Thank you for your review Dale, pleased you enjoyed your stay and we hope to welcome you back in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, very clean, recommended
Great location, very clean room, great breakfast. Would definitely stay again.
Stayed 2 nights in Sep 2023
Response from Caitlin on Oct 2, 2023
Thank you very much for your feedback. We're delighted to hear that you had a great stay with us and we hope to see you again soon.