Sundeck

Reviews of Mercure Hotel Bielefeld Johannisberg

4 out of 5
Mercure Hotel Bielefeld Johannisberg
Am Johannisberg 5, Bielefeld

Reviews

7.8

Good

Rating 10 - Excellent. 65 out of 244 reviews" "
Rating 8 - Good. 111 out of 244 reviews" "
Rating 6 - Okay. 49 out of 244 reviews" "
Rating 4 - Poor. 15 out of 244 reviews" "
Rating 2 - Terrible. 4 out of 244 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wasnt straight forward of how to use the key card to get into the hotel but overall it was really lovely.
Stayed 1 night in Aug 2023
Response from Ihr Team vom Mercure Hotel Bielefeld Johannisberg on Aug 15, 2023
Dear Nico, Thank you for taking the time to review your stay.We are delighted to hear that you found your stay lovely overall. Our team is dedicated to providing excellent service, and it's great to know that we met your expectations in that regard.However, we apologize for any confusion you experienced with the key card access. Our team is always available to assist with any issues or questions you may have during your stay. We appreciate your feedback and will use it to improve our guest experience.We do hope that you will return for an improved experience in the future.Kind regards,Ihr Team vom Mercure Hotel Bielefeld Johannisberg

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A quick one night stay while travelling across europe. Pleasant and comfortable stay.
Stayed 1 night in Jul 2023
Response from Ihr Team vom Mercure Hotel Bielefeld Johannisberg on Jul 26, 2023
Dear Gary,Thank you for this positive review.We are delighted to hear that you had a pleasant and comfortable stay during your one-night visit. Our hotel's location and modern amenities aim to provide a relaxing environment for our guests, and it's great to know that we met your expectations. We appreciate your kind words about our room cleanliness and hotel condition, as we strive to maintain a high standard of quality for our guests.It would be an absolute pleasure to welcome you again in the future. Best regards,Ihr Team vom Mercure Hotel Bielefeld Johannisberg

4/10 Poor

Hans-Georg

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2023

8/10 Good

Ireneusz

Stayed 1 night in Apr 2022

8/10 Good

Tibor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a setting.
Beautiful setting in lovely parkland with walking trails. A quick minute walk down the hill brings you to the historic Old Town pedestrian only area. Charming. Lovely Reception staff friendly and very helpful. I was able to email my Covid PCR tests to them and they printed them out for me. Carpets a bit old and stained, but clean. The setting makes up for it. Lovely modern bar and restaurant area. Housecleaning forgot to come twice, and also forgot to leave coffee and tea etc 3 times. However when I went to reception, they gave me coffee immediately.
Stayed 9 nights in Jul 2021
Response from IS on Aug 4, 2021
Dear Mr. Boka, thank you for your stay and your nice feedback. We are looking forward to see you soon. With best regards, Isabel Schwanke Front Office Agent

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
This is a really nice hotel, it is set in a park-like area and you have got great views over the city. It was my first visit to the area and the hotel was really easy to find. The staff were extremely helpful and nice (esp the Night Manager) - it made for a great stay. I'd happily return to Bielefeld and the Mercure.
Stayed 1 night in Jul 2021
Response from Isabel Schwanke Front Office Agent on Jul 19, 2021
Dear guest, thank you for your positive feedback. We are looking forward to welcome you again on the Johannisberg. Sincerely Isabel Schwanke Front Office Agent

8/10 Good

The Long

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good location
In the mountain, so that the hotel is quite
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021

6/10 Okay

Laurence

Business traveller
Liked: Room comfort
Cov 19 stay
Hard to say because of the cov 19 restrictions. It would of been better if the normal service was available
Stayed 1 night in Nov 2020

6/10 Okay

Michael

Travelled with family
Disliked: Staff & service
We. Had to wait in lobby for 1 45mims. Check in was at 3 but we didn’t get into our room until five thirty
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
The heating didn’t work in our originally assigned room so we had to pack our luggage again and bring it back to the front desk to get another room allocation. This was inconvenient. The breakfast was fairly expensive at 17 Euro per person and was not exciting. The hot food was very average and a bit dry. No smoked fish available. Hotel location was good with a nice view over Bielefeld city centre.
Stayed 3 nights in Jan 2020
Response from Patrick Jelitte - Front Office Manager on Jan 24, 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Bielefeld Johannisberg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Your Mercure Hotel Bielefeld

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the area and the hotel, but the air conditioning wasn't working and it was very hot in the room.
Stayed 1 night in Aug 2019

8/10 Good

Shaun

Liked: Cleanliness, room comfort
Disliked: Staff & service
Shaun’s review
Very good apart from staff had poor service
Stayed 1 night in Jun 2019
Response from Patrick Jelitte on Jun 28, 2019
Dear Shaun, we are very pleased that you enjoyed your stay. We look forward to seeing our hotel again when planning your next trip. Best regards, your Mercure Hotel Bielefeld team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good - but windows need to be more sound proof
The location is perfect if you have a car - because public transport is not great in the area and there is not much happening around. The alternative is a taxi - which is not super expensive. However, a short downhill walk (about 15 mins) takes you to the centre of the city - but you have to climb back up the entire way (good stuff to stay fit on vacation). The room is fine but not many closets with clothes hangers. The staff are very friendly and nice - and that was one of the best things about this hotel. Breakfast was fine - but the same everyday. So, if you stay long enough - you are likely to stop enjoying it. Since the location is on a hill - the views are great (but you get such - or better - views from other locations of interest in the city, such as, the castle). My main complaint was - our room was near the parking lot and we could hear the noise on Friday/Saturday nights - which was quite annoying.
Stayed 3 nights in May 2019
Response from Jelitte on Jul 17, 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Bielefeld Johannisberg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Patrick Jelitte

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Great location, quiet. Rooms need full renovation.
Stayed 1 night in Apr 2019
Response from Front Office Manager on Apr 29, 2019
Dear guest, thank you for sharing your experiences of your stay with us. Too bad you weren't completely happy with your stay and you weren't happy with the room. We have recently completed the renovation of our bathrooms. If she leads her way back to Bielefeld, we would still be happy to visit us again. Kind regards Your Mercure Hotel Bielefeld Team

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hill top experience
The place is clean and what I like about is quiet up at the hill top over looking the city. Walking into the city is just 10mins.
Stayed 3 nights in Oct 2018
Response from Mercure Hotel Bielefeld Johannisberg on Oct 30, 2018
Dear Alan, Thank you for your feedback to your stay, which we appreciate. Hope to welcome you again soon. best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good night sleep at the Mercure
Comfortable, free parking, large rooms
Stayed 1 night in Oct 2018
Response from Mercure Hotel Bielefeld Johannisberg on Oct 30, 2018
Dear guest, Thank's a lot for your review! We hope to welcome you again. best regards

10/10 Excellent

Julie, West Yorkshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location if you’re travelling with pets
Hotel is set within a large park so it’s great for walking the dog. Food was good, both dinner in the bar and breakfast selection. The reception staff were happy to help with any requests.
Stayed 2 nights in Jul 2018
Response from Management of the hotel on Jul 31, 2018
Dear Julie, Thank's for your great review! It is a pleasure to share your feedback with our staff. If you are travelling to Bielefeld again, we look forward to welcome you. sunny regards Mercure Hotel Bielefeld Johannisberg

10/10 Excellent

Gagandeep, melbourne,australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel clean and big room nice friendly.
thanks for good service i’ll recommend to my friends to my friends to visit this hotel thnaks
Stayed 7 nights in Dec 2017
Response from Assistant to General Manager on Feb 9, 2018
Daer guest, thank you for your kind feedback. We look forward to welcoming you back to the Mercure Hotel Bielefeld Johannisberg soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
Good enough.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location beautiful view. Great breakfast, spacious and clean room. Quiet and comfortable

6/10 Okay

Christine, London

Liked: Room comfort
Radisson Bielefeld
air conditioning did not work so had to sleep with window open and deal with the noise.... no tea with thetea making facilities

10/10 Excellent

Pradeep, Mumbai, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Ambience.
Awesome location. Gives you the feel of a Holiday destination, right in the city. Great Views. Super Helpful staff. Highly recommended.
Response from Corinna on Nov 21, 2015
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Corinna Kreienheder Direktionsassistentin

10/10 Excellent

Pradeep, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Bielefeld.
Awesome Location. Great Ambience. Super Reception staff. Highly Recommended. The best in Bielefeld- without doubt.
Response from Corinna on Nov 21, 2015
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Corinna Kreienheder Direktionsassistentin

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Week's business travel - nice hotel but breakfast seems expensive at EUR17.50 a day.
Response from Corinna on Oct 10, 2015
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Corinna Kreienheder Direktionsassistentin

10/10 Excellent

Mihael, Ljubljana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, quiet hotel
Business stay, for over night with dinner.
Response from Corinna on Sep 19, 2015
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Corinna Kreienheder Direktionsassistentin

8/10 Good

Phil, England

Liked: Cleanliness, property conditions & facilities, room comfort
Would recommend
Very clean, practical and functional hotel with a lovely view over Bielefeld

8/10 Good

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Marina, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful
Hotel is located on top of a hill in a park like setting. Although the trees block the city view for the most part, the surrounding area is very nice, with nature walkways all around. Very nice out door patio. No coffee or tea in the room but one could get a morning coffee in the lobby. Tea had to be purchased from the restaurant. Plenty of room for parking. Upon checkout, I was surprised to learn the hotel charged for local telephone calls. Breakfast was over priced. The room was very clean but rather small. The bed was comfortable. In room wifi was expensive. The lobby did not provide free wifi however the hotel did provided a computer and printer for quests to use. From the downtown train station the cab ride cost 8 euros. Other than nature, no other services nearby. Perhaps not a good place to stay if you do not have access to a vehicle. A nice place to stay but over priced services.
Response from Direktion on Jan 17, 2015
Dear Guest, Thank you for taking the time to share your feedback. It is a pleasure for us that you felt comfortable overall. We are continously try to enhance our services. So we will soon equip all our rooms with a high-quality coffee/tea making facility and are currently in negotiation with our WIFI provider to lower the internet costs. We hope to welcome you back to our hotel very soon and convince you from the new service enhancements! Sincerely, Management Park Inn by Radisson Bielefeld

6/10 Okay

Mick, Reading UK

Disliked: Property conditions & facilities
No room service, it all finisheds at 10:30pm
Expensive WIFI which only allows yo touse one laptop or tablet
Response from Direktion on Jan 3, 2015
Dear Mick, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Corinna van Koten Assistant to General Manager

8/10 Good

HansHersbach, Reading

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, good breakfast
Response from Corinna on Aug 30, 2014
Dear Guest, Thank you for your stay at Park Inn by Radisson Bielefeld. It is a pleasure for us to see, that you felt comfortable during your stay. We look forward to welcome you again at your next journey to Bielefeld. sincerely

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to wonderful wildlife park
A business hotel on the outskirts of the town. Nice surroundings with a zoo 1.6 km away. Clean and comfortable. Wifi was expensive at 17 Euros but the restaurant was good value in the evening.

8/10 Good

Lars, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the middle of a park
Spent 2 nights while attending a seminar taking place in the hotel. Location in the middle of a park is phenomenal, and I didn't mind the 20min walk from the train station as the weather was good and the way is rather nice. Rooms were decent, very quiet at night. Service was good, breakfast and snacks too. Mandatory buffet lunches / dinner were not really up to the price tag: rather limited variation and partly overcooked hot food. Although looking at other guests, eating from the regular menue might be better
Response from Corinna on Jun 28, 2014
Dear Lars, we appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Park Inn by Radisson Bielefeld we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, the management.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel met the Requirements
I think that the hotel was in a very nice location. The staff was very helpful. All the basic needs were met. Room was clean and available. I am american and was really excited that the bartender gave me a glass of ice.

4/10 Poor

Harry, Australia

Disliked: Property conditions & facilities, room comfort
OK but not special
This hotel commands a premium price and delivers an average product. In all of our stays around Germany we had free Wi-Fi access. Here it was charged for at a very high rate. Bar service was average too. Overall, one gets not very good value for money and would be better served at a Garni

4/10 Poor

holarsen

Liked: Room comfort
Disliked: Staff & service
Disapointing
One night stay for business purpose, The hotel was ok, but only just... Came from an HolidayIn Express the day before which was at least the same quality for half the price (-ish), and with much better service. At Park Inn, usage of WiFi was charged at 17€ for one day, which I find completely unacceptable, considering what you have already paid for the room. When I arrived 21:45 the kitchen had closed early because of no activity and there were no convenience stores around the hotel and no vending machines to bring me through to next day.... So the room was nice, bathroom seemed tiered and maybe therefore didn't seem all clean. IMO nothing in the whole picture that could justify the price.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Exorbitant Wi-Fi charges
Clean. Excellent staff. However room facilities were past their best. Shower and bathroom particularly had cheap dilapidated fixings. The hotels policy in charging for Wi-Fi at such a high rate would discourage a repeat visit

6/10 Okay

Verified traveller

Disliked: Cleanliness

8/10 Good

Scott, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Bielefeld
Nice hotel in a wooded area overlooking Bielefeld. Beds are a bit firm, but that is pretty typical of German hotels. Breakfast was very nice, and I would happily stay there again!

8/10 Good

Günter

Liked: Cleanliness, staff & service, property conditions & facilities
Besonders hervorzuheben ist das ausgezeichnete und freundliche Servicepersonal.
Stayed 2 nights in Mar 2024
Response from Ihr Team vom Mercure Hotel Bielefeld Johannisberg on Mar 26, 2024
Sehr geehrter Günter,vielen Dank, dass Sie sich die Zeit für eine Bewertung unseres Hotels genommen haben.Wir sind begeistert, dass Sie sich bei uns rundum wohlgefühlt haben. Und unsere Mitarbeiter bedanken sich ganz herzlich für Ihr nettes Lob für unseren freundlichen Service.Wir hoffen, Sie besuchen uns wieder einmal.Mit freundlichen Grüßen,Ihr Team vom Mercure Hotel Bielefeld Johannisberg

10/10 Excellent

Adiel

Liked: Cleanliness, staff & service, property conditions & facilities
Alles i.O.
Stayed 1 night in Jan 2024
Response from Ihr Team vom Mercure Hotel Bielefeld Johannisberg on Jan 19, 2024
Sehr geehrter Adiel,vielen Dank, das Sie sich die Zeit genommen haben, eine Bewertung über unser Hotel zu schreiben.Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Gern würden wir Sie einmal wieder bei uns begrüßen.Ihr Team vom Mercure Hotel Bielefeld Johannisberg

8/10 Good

Janina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ihr Team vom Mercure Hotel Bielefeld Johannisberg on Jan 12, 2024
Sehr geehrte Janina,vielen Dank für Ihren Erfahrungsbericht zu unserem Hotel.Wir freuen uns sehr, dass Sie einen tollen Aufenthalt bei uns hatten. Danke auch für das nette Lob an unsere Mitarbeiter, das geben wir gerne weiter. Auch freuen wir uns, dass Ihnen die Sauberkeit unseres Hotels sehr zugesagt hat.Mit freundlichen Grüßen,Ihr Team vom Mercure Hotel Bielefeld Johannisberg

8/10 Good

Dr. Peter

Liked: Cleanliness, staff & service
Quiet location and an appropriate accomodation
Stayed 1 night in Dec 2023
Response from Ihr Team vom Mercure Hotel Bielefeld Johannisberg on Jan 4, 2024
Dear Peter,Thank you for sharing your kind review.We're delighted to hear that you enjoyed the peace and quiet of our location, as well as the accommodations we provide. It is our pleasure to offer service that meets your expectations, and we're thrilled to know we achieved this during your stay.We would be delighted to welcome you back on another occasion. All the best,Ihr Team vom Mercure Hotel Bielefeld Johannisberg

10/10 Excellent

Adiel

Liked: Cleanliness, staff & service, property conditions & facilities
Es ist ein gutes Hotel mit netem Personal.
Stayed 1 night in Dec 2023
Response from Ihr Team vom Mercure Hotel Bielefeld Johannisberg on Dec 21, 2023
Lieber Adiel,vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten!Es freut uns sehr, dass Sie die Sauberkeit unseres Hauses mit 100% bewertet haben; unser Housekeeping-Team legt großen Wert auf ein tadelloses Ambiente. Ebenso danken wir Ihnen für das Lob bezüglich des Zustands des Hotels, welches stetig gepflegt und auf dem neuesten Stand gehalten wird. Nicht zuletzt schätzen wir Ihre Anerkennung für den Service, unser Personal bemüht sich stets, jedem Gast ein außergewöhnliches Erlebnis zu bieten.Schön wäre es, Sie in der Zukunft nochmal begrüßen zu dürfen.Mit freundlichen GrüßenIhr Team vom Mercure Hotel Bielefeld Johannisberg

6/10 Okay

Johannes

Stayed 1 night in Dec 2023
Response from Ihr Team vom Mercure Hotel Bielefeld Johannisberg on Dec 21, 2023
Sehr geehrter Johannes,vielen Dank für die Bewertung unseres Hotels.Wir bedauern zu lesen, dass Sie Ihren Aufenthalt bei uns nicht vollständig geniessen konnten und wir möchten uns für eventuelle Unannehmlichkeiten entschuldigen.Wir würden uns sehr freuen, Sie auch in Zukunft wieder bei uns als Gast begrüßen zu dürfen um Sie von allen unseren Serviceleistungen zu überzeugen.Mit besten Grüßen,Ihr Team vom Mercure Hotel Bielefeld Johannisberg

6/10 Okay

Ritchie

Liked: Cleanliness, staff & service
Hotel an sich tut ein wenig traurig an, nicht mehr der heutige Standard. Badezimmer ist gut, Timmer ist okay, nichts spezielles. Korridor sieht aus wie im Gefängnis. Preis/Leistung ist nicht in Ordnung. Personal ist aber sehr freundlich. Die Lage ist aber toll und macht viel gut.
Stayed 1 night in Nov 2023
Response from Ihr Team vom Mercure Hotel Bielefeld Johannisberg on Nov 28, 2023
Sehr geehrter Ritchie,vielen Dank für Ihren Kommentar!Es freut uns sehr zu hören, dass Sie die Lage unseres Hotels schätzen und diese positiv hervorheben. Unsere einzigartige Position auf dem Johannisberg bietet unseren Gästen eine ruhige Atmosphäre und einen atemberaubenden Blick auf die Stadt und den umliegenden Park.Wir bedauern, dass einige Aspekte Ihres Aufenthalts nicht ganz Ihren Erwartungen entsprochen haben. Es ist unser ständiges Bestreben, den Standard unserer Einrichtungen zu wahren und zu verbessern, und wir nehmen Ihre Anmerkungen ernst. Wir möchten darauf hinweisen, dass unsere Zimmer und öffentlichen Bereiche mit modernem Komfort und Annehmlichkeiten ausgestattet sind, um unseren Gästen einen angenehmen Aufenthalt zu gewährleisten.Ihre freundlichen Worte über unser Personal sind sehr ermutigend und werden sicherlich an unser Team weitergeleitet.Alles Gute und bis bald!Ihr Team vom Mercure Hotel Bielefeld Johannisberg

8/10 Good

hans jürgen

Travelled with partner
Liked: Staff & service, property conditions & facilities
Uns hat das Hotel sehr gut gefallen. Das Einzige was wir zu bemängeln hatten war der Fußbodenbelag!!! Da es Teppichboden war war dieser schon sehr fleckig. Allerdings hatten wir das auch schon an der Rezeption erwähnt.
Stayed 2 nights in Nov 2023
Response from Ihr Team vom Mercure Hotel Bielefeld on Nov 13, 2023
Sehr geehrter Hans,haben Sie vielen Dank für Ihr Feedback.Es freut uns sehr, dass Ihnen unser Hotel insgesamt gut gefallen hat. Bezüglich des Teppichbodens in Ihrem Zimmer möchten wir uns entschuldigen, falls dieser nicht in einwandfreiem Zustand war. Wir nehmen Ihr Feedback sehr ernst und hoffen, dass wir hier zeitnah Abhilfe schaffen können.Wir würden uns freuen Sie bald wieder bei uns zu begrüßen und wünschen Ihnen bis dahin eine schöne Zeit.Mit freundlichen Grüßen,Ihr Team vom Mercure Hotel Bielefeld Johannisberg

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utsidan såg lite sisådär ut men låg i ett jättefint grönområde. Insidan var ren och fräsch med bra service. Mycket bra frukost !! Kan absolut bo där igen !!
Stayed 1 night in Oct 2023
Response from Ihr Team vom Mercure Hotel Bielefeld on Nov 13, 2023
Kära Jessica, tack för att ni lämnade en recension av er vistelse.Vi är glada att höra att du uppskattade vårt vackra grönområde och att insidan av hotellet var ren och fräsch. Det är också fantastiskt att du tyckte om vår service och frukost. Vi strävar efter att erbjuda en trevlig vistelse för alla våra gäster och det är mycket uppmuntrande att få positiv feedback som din.Vi beklagar att ni upplevde våra lokaler som slitna, men vi tackar er för att ni har valt att dela med er av era tankar. Er feedback är ytterst viktig för oss och vi ska undersöka vad vi skulle kunna göra för att förbättra oss till nästa gång.Med det hoppas vi att ni vill besöka oss igen!Med vänliga hälsningar,Ihr Team vom Mercure Hotel Bielefeld Johannisberg

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Ihr Team vom Mercure Hotel Bielefeld Johannisberg on Sep 11, 2023
Kære gæst,Tak for din anmeldelse og for at dele dine oplevelser med os.Vi er glade for at du, først og fremmest bookede dit ophold hos netop os. Vi beklager at vi ikke levede fuldt op til dine forventninger. Vi håber dog at du til trods fik en masse gode oplevelser med hjem i bagagen.Vi håber at I ellers havde et behageligt ophold; det vil altid være os en glæde at få lov til at åbne dørene for Jer igen en anden gang.Ihr Team vom Mercure Hotel Bielefeld Johannisberg

6/10 Okay

Vinh

Stayed 1 night in Aug 2023
Response from Ihr Team vom Mercure Hotel Bielefeld Johannisberg on Sep 11, 2023
Sehr geehrter Gast, vielen Dank für Ihren Kommentar!Wir bedauern zu lesen, dass Sie Ihren Aufenthalt bei uns nicht vollständig geniessen konnten und wir möchten uns für eventuelle Unannehmlichkeiten entschuldigen.Hoffentlich besuchen Sie uns auch in der Zukunft wieder.Freundliche Grüße,Ihr Team vom Mercure Hotel Bielefeld Johannisberg