Lobby

Reviews

8.0

Very good

Rating 10 - Excellent. 138 out of 538 reviews" "
Rating 8 - Good. 263 out of 538 reviews" "
Rating 6 - Okay. 106 out of 538 reviews" "
Rating 4 - Poor. 22 out of 538 reviews" "
Rating 2 - Terrible. 9 out of 538 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

natalie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Sep 2020
Response from Kerstin Markmann on Sep 28, 2020
Dear guest, thank you for taking the time to write a short review. Your feedback is very important for us to check and improve our service. Thank you again for your review and we hope to welcome you again in the future. Kind regards Kerstin Markmann and team

2/10 Terrible

Joe, Manitowoc

Business traveller
Disliked: Staff & service, amenities
Staff was incredibly rude. Had to leave leave early because of the Coronavirus and staff was not willing to work around this and charged me for the night I could not stay, even though I checked out by 9 AM, the front desk was incredibly rude and did not care about the situation. Will NEVER stay there again and would tell others not to as well.
Stayed 3 nights in Mar 2020
Response from Kerstin Markmann on Apr 20, 2020
Dear guest Thank you so much for the review. Please apologize the inconveniences you described regarding your stay. We are very sorry to hear about your experience upon departure. At the same time we say "Thank You" for your honest review. It is clearly very important for us the hear your opinion. Of course you have announced your early departure date on time. We will be happy to credit you the cost of the last night. Please let us know if the amount can be charged to the credit card you used to pay the bill on site. If any time again you would like to visit our city, we would gladly greet you again as our guest. Kind regards Kerstin Markmann management

6/10 Okay

stefan

Golden Tulip over Weihnachten
Carpet reeks throughout the hotel and actually shows stains and dirt. Contributes to a significant immediate impression unfortunately in the wrong way. Bathroom had no ventilation to get rid of developing steam while in the shower. Shower really is a bathtub with swing door and lets plenty of water accumulate on the floor. If comfort is not of importance the Golden Tulip is a good option as location is great
Stayed 4 nights in Dec 2019
Response from Kerstin Markmann on Dec 30, 2019
Dear guests Thank you so much for the review. Please apologize the inconveniences you described regarding your stay. We are very sorry to hear you did not enjoy the stay. At the same time we say "Thank You" for your honest review. It is clearly very important for us the hear your opinion. The mentioned issues regarding the cleanliness are already taken care of and will be resolved immediately. If any time again you would like to visit our city, we would gladly greet you again as our guest. Kind regards Kerstin Markmann Golden Tulip Bielefeld City

6/10 Okay

Alexandra

Business traveller
Liked: Cleanliness
Disliked: Room comfort
:) The location is great. Right in the city center. The receptionist was helpful. Strong WiFi connection. :( The mattress and pillows were very uncomfortable. There is no ramp at the entrance, you need to lift your luggages. The hotel needs a refurbishment.
Stayed 4 nights in Oct 2019
Response from Kerstin Markmann on Oct 23, 2019
Dear guest, thank you for taking the time to write a short review. Your feedback is very important for us to check and improve our service. Thank you again for your review and we hope to welcome you again in the future. Kind regards Kerstin Markmann and team

8/10 Good

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Kerstin Markmann on Sep 26, 2019
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben für eine Bewertung. Ihre Rückmeldungen helfen uns dabei, uns und unseren Service zu überprüfen und zu verbessern. Haben Sie nochmals vielen Dank für Ihr Feedback und wir würden uns freuen, Sie wieder einmal bei uns als Gast begrüßen zu dürfen. Mit freundlichen Grüßen Kerstin Markmann und Team Dear guest, thank you for taking the time to write a short review. Your feedback is very important for us to check and improve our service. Thank you again for your review and we hope to welcome you again in the future. Kind regards Kerstin Markmann and team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Great location. While it is all clean it has seen much better days.
Stayed 1 night in Sep 2019
Response from Kerstin Markmann on Sep 18, 2019
Dear guest, thank you for taking the time to write a short review. Your feedback is very important for us to check and improve our service. Thank you again for your review and we hope to welcome you again in the future. Kind regards Kerstin Markmann and team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, great location, great price
When my first given room proved to be too noisy, staff immediately gave me another one. The rooms are large, clean and comfortable; the hotel is within walking distance of all points of interest. Staff were very friendly and helpful at all times.The room had a small fridge and a water kettle, which was very convenient.
Stayed 4 nights in Aug 2019
Response from Kerstin Markmann on Sep 18, 2019
Dear guest, thank you for taking the time to tell us about your experience at the Golden Tulip Bielefeld City. We are glad to hear that you had a good time in our house. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope to welcome your again in the future. Yours sincerely, Kerstin Markmann and team

8/10 Good

Kazeem

Liked: Cleanliness, staff & service, property conditions & facilities
Standard hotel with great value for money
The hotel is well located and the services on offer are good but more can be done. Especially as the rooms can be uncomfortable to sleep in without an air condition during summer months with the significant rise in temperature.
Stayed 2 nights in Aug 2019
Response from Kerstin Markmann on Sep 4, 2019
Dear guest, thank you for taking the time to write a review. Your feedback is very important for us to check and improve our service. Unfortunately our hotel does not have airconditioning, but only a central ventilation system, which is pushed to the limit on hot days. We apologize for these inconveniences. Thank you again for your review and we hope to welcome you again in the future. Kind regards Kerstin Markmann and team

10/10 Excellent

Stanton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great location in the old town, convenient for walking up to the Sparrenburg Castle and a pleasant walk to the main shopping area. The hotel was smart, clean and well provided for with convenient underground parking and friendly helpful staff. Thoroughly enjoyed our stay.
Stayed 2 nights in Aug 2019
Response from Kerstin Markmann on Oct 4, 2019
Dear guest, thank you for taking the time to write a short review. Your feedback is very important for us to check and improve our service. Thank you again for your review and we hope to welcome you again in the future. Kind regards Kerstin Markmann and team

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Kerstin Markmann on Aug 5, 2019
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben für eine Bewertung. Ihre Rückmeldungen helfen uns dabei, uns und unseren Service zu überprüfen und zu verbessern. Haben Sie nochmals vielen Dank für Ihre Feedback und wir würden uns freuen, Sie wieder einmal bei uns als Gast begrüßen zu dürfen. Mit freundlichen Grüßen Kerstin Markmann und Team Dear guest, thank you for taking the time to write a short review. Your feedback is very important for us to check and improve our service. Thank you again for your review and we hope to welcome you again in the future. Kind regards Kerstin Markmann and team

6/10 Okay

JOACHIMSCHOLZ, Farmington Hills, MI USA

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Like: Location in mid the city, friendly staff, great although expensive breakfast Dislike: Mold in the bathroom, no fan, no window in bathroom, no air condition, no or only little ice for drinks available, not sufficient discount for parking in the nearby parking garage, parking: don't rent a car larger than a sub-compact, you'll hit the walls.
Stayed 5 nights in Jul 2019
Response from IBlome on Jul 12, 2019
Dear guest, thank you for your honest opinion regarding your stay. We are very glad you took your time to write a review and give feedback. At the same time we had to find out about the inconveniences you found during the stay. We apologize for this circumstance. Your feedback is very important for us to check and improve our service and offers. Therefore thank you again for your honest review. We would be happy to greet you as one of our guest again in any of our hotels. Kind regards Iris Blome

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room in the centre of Bielefeld.
Stayed 6 nights in May 2019
Response from iblome on May 31, 2019
Dear guest, thank you for taking the time to write a short review. We are very happy that you had a comfortable stay in our hotel. Your feedback is very important for us to check and improve our service. Thank you again for your review and we hope to welcome you again in the future. Kind regards Iris Blome and team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable staff very helpful and friendly.Great location close to cafes bars and shops.
Stayed 7 nights in Apr 2019
Response from IBlome on May 9, 2019
Dear guest, thank you for your review. It is great to hear you had a pleasant stay with us. We are very glad about your positive feedback and will for sure pass it on to our team. We are looking forward to see you as our guest in the future again. Best regards Iris Blome

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from * on Apr 30, 2019
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben für eine Bewertung. Ihre Rückmeldungen helfen uns dabei, uns und unseren Service zu überprüfen und zu verbessern. Haben Sie nochmals vielen Dank für Ihre Feedback und wir würden uns freuen, Sie wieder einmal bei uns als Gast begrüßen zu dürfen. Mit freundlichen Grüßen Iris Kalinowski und Team Dear guest, thank you for taking the time to write a short review. Your feedback is very important for us to check and improve our service. Thank you again for your feedback and we hope to welcome you again in the future. Kind regards Iris Kalinowski and team

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but sort your keys out!
Very good hotel and enjoyed our stay. The corridors are a little tatty but the rooms are very good. The hotel needs to address their plastic card key problems. Both my colleague and I were locked out at 9 am and neither of us had our keys near our phones. When trying to get ready to check out after breakfast, we both had to go down to reception to get this sorted. I hate doing this! They must have an annoying auto expiry of the key. Otherwise fine, lovely staff and I'd stay again.
Stayed 1 night in Feb 2019
Response from Iris Kalinowski on Mar 4, 2019
Dear Guest, thank you for taking the time to give us feedback. This helps us to review and improve our offer. Because we want to offer our guests the best possible service quality during each stay. We will get a new keycard-system this week. After the installtion it will work better hopefully. Thank you again for your feedback and we hope to welcome you again in the future. Yours sincerely Team from Golden Tulip Bielefeld City

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
City Hotel
Great city centre location
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2018

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Stayed 4 nights in Oct 2018

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great time
great place to stay staff are always willing to help and very friendly would recomend this hotel close to all shops and plenty places to visit
Stayed 7 nights in Sep 2018

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast and friendly staff
Stayed 7 nights in Sep 2018

8/10 Good

C David

Liked: Cleanliness, staff & service, property conditions & facilities
Business travel
Nice hotel, great location. Staff always friendly and helpful. No air conditioning
Stayed 5 nights in Aug 2018

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for my business trip
Great hotel for my business trip
Stayed 2 nights in Aug 2018

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop over
Was a nice hotel, clean and good price
Stayed 1 night in Jul 2018

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff went out of there way to help, polite
Stayed 3 nights in Jun 2018

8/10 Good

Patrick

Liked: Cleanliness, property conditions & facilities
Nice but basic
One pillow and a half blanket for a king bed.. other than that nice stay.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Papa, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
everything in this hotel is great, the staff are brilliant and the environment is fresh clean and a great mix of modern and retro, corridors are a little noisy when people using the stair case but other than that there are zero negatives,
Stayed 2 nights in Apr 2018

8/10 Good

Adi

Liked: Staff & service, room comfort
Decent hotel from business trips
The hotel location is great. A few min walk from city center, 5 min taxi drive from main train station and plenty of restaurants near by.

8/10 Good

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pity that there is not even a small fare to eat at lunch time. There should be more plugs in the rooms in this plugged society.
Stayed 1 night in Feb 2018

6/10 Okay

RabihMoussa, Beirut

Disliked: Staff & service, property conditions & facilities, room comfort
close to shopping area
the location attracted me. right in the center of the city.
Stayed 1 night in Feb 2018

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central, clean
The hotel was easy to find. Private parking underneath. Very close to all shops, bars and restaurants. The restaurant next door which is run by a husband and wife is amazing. The hotel was nice, although overlooking a square it was quiet. The bed was comfortable and a nice size room.
Stayed 2 nights in Jan 2018

6/10 Okay

Rugby Union Fan, London

Liked: Cleanliness, staff & service
Disliked: Room comfort
City centre hotel
Hotel close to the city centre (Altstadt) and a twenty minute walk from the railway station. The reception staff members are pleasant and helpful. We did not eat there. There were tea and coffee making facilities in the room. If you sleep lightly with an open window, insist on having a room that does not face onto a street and/or take ear plugs. These streets can be noisy into the early hours, especially on weekends and during festivals.
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good hotel in Aly Markt
Booked for 3 days but needed to extend our stay. Staff were very helpful. Would definitely stay again.
Stayed 3 nights in Nov 2017

6/10 Okay

Gisela

November stay 2017
I have stayed at this a Hotel a few times I do not think that anything changed when t went to Golden Tulip the location is key The whole Hotel could use a face lift.. I understand that you do not have Dinner Menu any more but your snack Menu has not changed in three (3) years.
Stayed 6 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was amazing.
Stayed 2 nights in Oct 2017

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

6/10 Okay

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Our bed was listed as a king bed, but only queen sized. Room was pretty small, but well laid out. It had a mini bar fridge which was nice for our longer stay. No ac or fan in the room, so we had to keep our window open and it was fairly noisy outside at night as people left nearby bars. Wifi was spotty in our 3rd floor room.
Stayed 5 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to walking distance of everything
felt very welcome. The staff were prompt and assisted with all my request in a very professional manner.

8/10 Good

Pete, United Kingdom

Liked: Cleanliness, property conditions & facilities, room comfort
Close to everything you need
Downfall- last night of stay it was end of school party across the road, very noisy and the music kicked of at 0615 in the morning again, very loud and when I approuthe hotel staff, I was told it was only end of term party, I have got this hotel booked with a lot of friends in June, Now seriously thinking of cancelling due to unhelpful staff, not my loss, Hotel loss of over 20 people.
Sparrenburg at night
Bielefeld church

6/10 Okay

Daniel

Liked: Room comfort
Disliked: Staff & service

6/10 Okay

Graham, South West

Liked: Cleanliness
Disliked: Room comfort
Now Golden Tulip
Booked a Superior room only to be given a Standard one. told since they've been taken over by Golden Tulip all rooms are now Standard but ours was an old Superior one. Well if this was Superior I'd hate to have had an old Standard one. it was tired and not too large. Be warned if you come in summer there's no A/C in rooms. Fantastic location. Just a very impersonal hotel where you don't feel as a guest but as a "punter". No restaurant but that's not a problem as loads of places to eat. Had our breakfast in Knigge.

8/10 Good

Fred, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centre of the city
We had stayed in another hotel outside of town, this one was perfect on the edge of the Altstadt, all the restaurants and bars were close, the hotel was quiet

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ben W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
The hotel is located in old town, only a 10 min walk from the new town centre which is full of shops around a square Very nice restaurants located near the hotel, peppers and vapianos were my best experiences as well as the best ice cream in the area called Giovanni L
Vapianos fresh baked calzone
Bannana split at Giovanni L
Very soft baby back ribs at peppers

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Trevor, Cromwell nz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Was a great stay shame the weather was terrible but it was a good place to stay and quiet

10/10 Excellent

Josephine, Rustington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding visit
After booking since February 2 rooms the reception wanted to separate us checked out the rooms went back to reception and they moved us next to each other, also requested nearest ground level as person disabled we were put on 2 nod floor, however there is a lift so this was not such an issue. Parking was €4 a day which was also very good, however space is a issue and there should be a section for guests only. Overall it is a perfect hotel in an excellent location, had a wonderful time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in a beautiful part of the old town. Nice rooms and helpful staff. Close to some great restaurants. Would definitely stay again.