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Love the rooms they are nice, even with my kids. They love the pool and that it’s open until 10pm. The wifi could be better but we still love the place and breakfast is yummy too! We will be coming here everytime we are in town.
My boyfriend and I enjoyed our stay. The room was clean and comfortable! Parking was convenient and the elevator/luggage cart was extremely helpful getting our things to the room!
Housekeeping Staff were friendly and accommodated our linen and bedding needs upon request.
Would definitely stay here again!
Kelsey
Stayed 2 nights in Feb 2024
Response from Cathe Pinkston on Feb 19, 2024
Thank you for letting us know about your recent experience and for recognizing our housekeeping staff. We hope to welcome you back soon!
There was a ticking or banging noise coming from inside the walls that was pretty loud in our room. I called down to the front desk twice trying to get this addressed and no one answered the phone either time. We were only there for the night do we toughed it out but it was a poor night of sleep as a result even with earplugs. Except for that issue the room was clean and comfortable.
Adrienne
Stayed 1 night in Jan 2024
Response from Cathe Pinkston on Feb 19, 2024
Thank you for reviewing your stay with us. I sincerely apologize for noise you experienced during your stay and that our front desk staff missed your phone calls. I have made maintenance and front desk leadership aware of the issues you experienced. We hope that you will give us another chance next time you're in the area.
It’s close to ISU which is why I was here for my daughter, the pool was chilly at first but amazing, room was great! Breakfast was pretty good. Loved that the room provided good shampoo, conditioner, and body wash. I like the check out being at noon.
Treasa
Stayed 1 night in Jan 2024
Response from Cathe Pinkston on Feb 19, 2024
Thank you for reviewing your recent stay. I am happy to hear that you enjoyed the breakfast and the pool. We hope to welcome you back.
Every person we encountered was professional and nice. Breakfast was excellent, beds were comfortable and room was clean. Complimentary cookies and water at check in made my kiddos night! Would highly recommend.
Amanda
Stayed 1 night in Jan 2024
Response from Cathe Pinkston on Feb 19, 2024
Thank you for reviewing your stay. We are glad you enjoyed the breakfast and the cookies. We appreciate you recognizing our staff as well. We hope to see you and your family soon!
We chose this hotel because it listed that it had an electric vehicle charger. It did not!! It also changed for parking, which was not in the listing and it is out of the downtown. Our”suite “ was so small you could barely walk on each side of the bed! No lotioin was provided, and upon asking we were told not available. The toiletries were severely lacking.
The only redeeming thing was the breakfast.
Verified traveller
Stayed 2 nights in Nov 2023
10/10 Excellent
Boyeon
Nov 15, 2023
Boyeon
Stayed 2 nights in Nov 2023
2/10 Terrible
Verified traveller
Nov 13, 2023
Disliked: Staff & service
Cancelled and Disappointed
I wasn't able to stay here - with less than two weeks prior to my stay. They sent me an email stating they "had a glitch in the system and overbooked and therefore cancelled my room" I booked it well over a month - if not two prior and they waited until two weeks before the event to cancel. Everything else it town was overpriced or booked due to a race at LaVerne Gibson - extremely disappointed! They didn't even offer anything!
Breakfast selection was amazing. Staff was very friendly. I would for sure book this location again
Danielle
Stayed 2 nights in Nov 2023
10/10 Excellent
Marjorie
Oct 31, 2023
Marjorie
Stayed 1 night in Oct 2023
6/10 Okay
Bridget
Travelled with partner
Oct 23, 2023
It was ok for one night stay. It was quiet which was nice. Our room wasn’t the cleanest and the shower needs some updates. The remote barely worked for the tv. Our card was also charged an extra $30 than what our receipt says.
Room was ok floors not so clean. would be nice if you had a night lite of some kind in the hall or bathroom.
Towels and washcloths were very rough.
Fan in the bathroom was very loud.
Mark A
Stayed 1 night in Oct 2023
10/10 Excellent
Kristin
Travelled with family, Travelled with family and small children, Travelled with partner
There was a plumbing leak and they water was turned off for at least 4 hours. I understand building maintenance issues arise from time to time, but there was no warning. I waited for a long time and then had to finally leave slipping a shower.
The front desk lady was nice though. She offerred a discount but could not get it to me because Hotels.com is a third party.
We stopped for one night on a road trip. It was a great room. Clean n comfortable. Big bathroom. Fridge n microwave. I was happy. Lady at the desk was great
The carpets had been cleaned that day, so while they looked and smelled nice, they were a bit damp. The staff was helpful and friendly throughout our stay. Breakfast was very good.
Great customer service, continental breakfast was good, beds comfortable, room in good condition and updated. Shower tub base not in the best condition with roughness, chips and black spots around the drain. Maybe to harsh chemical cleaners removed the finish. Disappointed that the pool was down. Great hotel for price and convince.