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Reviews of Fairfield Inn & Suites Terre Haute

2.5 out of 5
Fairfield Inn & Suites Terre Haute
475 E Margaret Dr, Terre Haute, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 263 out of 501 reviews" "
Rating 8 - Good. 163 out of 501 reviews" "
Rating 6 - Okay. 49 out of 501 reviews" "
Rating 4 - Poor. 15 out of 501 reviews" "
Rating 2 - Terrible. 11 out of 501 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay…. Very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms
Stayed 1 night in Mar 2024

10/10 Excellent

Treasa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love the rooms they are nice, even with my kids. They love the pool and that it’s open until 10pm. The wifi could be better but we still love the place and breakfast is yummy too! We will be coming here everytime we are in town.
Stayed 1 night in Feb 2024

8/10 Good

Charisa, Columbus

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Cathe Pinkston on Feb 19, 2024
Thank you for reviewing your recent stay with us. We hope to see you again soon!

6/10 Okay

Daniel

Liked: Staff & service
Ease of access was nice. Staff was friendly. The ceiling in the bathroom was peeling, not o really a good experience.
Stayed 1 night in Feb 2024

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I enjoyed our stay. The room was clean and comfortable! Parking was convenient and the elevator/luggage cart was extremely helpful getting our things to the room! Housekeeping Staff were friendly and accommodated our linen and bedding needs upon request. Would definitely stay here again!
Stayed 2 nights in Feb 2024
Response from Cathe Pinkston on Feb 19, 2024
Thank you for letting us know about your recent experience and for recognizing our housekeeping staff. We hope to welcome you back soon!

10/10 Excellent

Gentry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Adrienne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There was a ticking or banging noise coming from inside the walls that was pretty loud in our room. I called down to the front desk twice trying to get this addressed and no one answered the phone either time. We were only there for the night do we toughed it out but it was a poor night of sleep as a result even with earplugs. Except for that issue the room was clean and comfortable.
Stayed 1 night in Jan 2024
Response from Cathe Pinkston on Feb 19, 2024
Thank you for reviewing your stay with us. I sincerely apologize for noise you experienced during your stay and that our front desk staff missed your phone calls. I have made maintenance and front desk leadership aware of the issues you experienced. We hope that you will give us another chance next time you're in the area.

10/10 Excellent

Treasa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to ISU which is why I was here for my daughter, the pool was chilly at first but amazing, room was great! Breakfast was pretty good. Loved that the room provided good shampoo, conditioner, and body wash. I like the check out being at noon.
Stayed 1 night in Jan 2024
Response from Cathe Pinkston on Feb 19, 2024
Thank you for reviewing your recent stay. I am happy to hear that you enjoyed the breakfast and the pool. We hope to welcome you back.

10/10 Excellent

Feliberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and friendly staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every person we encountered was professional and nice. Breakfast was excellent, beds were comfortable and room was clean. Complimentary cookies and water at check in made my kiddos night! Would highly recommend.
Stayed 1 night in Jan 2024
Response from Cathe Pinkston on Feb 19, 2024
Thank you for reviewing your stay. We are glad you enjoyed the breakfast and the cookies. We appreciate you recognizing our staff as well. We hope to see you and your family soon!

10/10 Excellent

Kurt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay and feel safe
Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jamie and Carol are the best
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
We chose this hotel because it listed that it had an electric vehicle charger. It did not!! It also changed for parking, which was not in the listing and it is out of the downtown. Our”suite “ was so small you could barely walk on each side of the bed! No lotioin was provided, and upon asking we were told not available. The toiletries were severely lacking. The only redeeming thing was the breakfast.
Stayed 2 nights in Nov 2023

10/10 Excellent

Boyeon

Stayed 2 nights in Nov 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service
Cancelled and Disappointed
I wasn't able to stay here - with less than two weeks prior to my stay. They sent me an email stating they "had a glitch in the system and overbooked and therefore cancelled my room" I booked it well over a month - if not two prior and they waited until two weeks before the event to cancel. Everything else it town was overpriced or booked due to a race at LaVerne Gibson - extremely disappointed! They didn't even offer anything!
Stayed 1 night in Nov 2023

2/10 Terrible

Mark, denver

Disliked: Staff & service, amenities, property conditions & facilities
Booked a regular king specifically not a handicapped king but thats all there was when checking in. Older place, a bit tired, room smelled
Stayed 1 night in Nov 2023

8/10 Good

Gregory

Stayed 1 night in Nov 2023

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect weekend stay
Breakfast selection was amazing. Staff was very friendly. I would for sure book this location again
Stayed 2 nights in Nov 2023

10/10 Excellent

Marjorie

Stayed 1 night in Oct 2023

6/10 Okay

Bridget

Travelled with partner
It was ok for one night stay. It was quiet which was nice. Our room wasn’t the cleanest and the shower needs some updates. The remote barely worked for the tv. Our card was also charged an extra $30 than what our receipt says.
Stayed 1 night in Oct 2023

8/10 Good

Mark A

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room was ok floors not so clean. would be nice if you had a night lite of some kind in the hall or bathroom. Towels and washcloths were very rough. Fan in the bathroom was very loud.
Stayed 1 night in Oct 2023

10/10 Excellent

Kristin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly. We were in town for a funeral and we all really appreciated the hospitality.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exhausted traveller...
Customer service @ 4am excellent. Young women at front desk was so knowledgeable & helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Josh

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
frustrated
There was a plumbing leak and they water was turned off for at least 4 hours. I understand building maintenance issues arise from time to time, but there was no warning. I waited for a long time and then had to finally leave slipping a shower. The front desk lady was nice though. She offerred a discount but could not get it to me because Hotels.com is a third party.
Stayed 1 night in Oct 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
Staff were always very helpful. All areas well vey clean and well maintained. Highly recommend this hotl.
Stayed 1 night in Oct 2023

8/10 Good

Marchia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Stayed at the Fairfield Hotel as a lay over on a longer trip/stay. Convenient location.
Stayed 1 night in Sep 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at the desk and in the breakfast room . Friendly and efficient!
Stayed 3 nights in Sep 2023

2/10 Terrible

FREDRICK

Travelled with family
Disliked: Staff & service
Arrived, not told pool was out of service. Got to room, shower was clogged. No safe in the room. Breakfast was not appetizing. Never again!
Stayed 2 nights in Sep 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stopped for one night on a road trip. It was a great room. Clean n comfortable. Big bathroom. Fridge n microwave. I was happy. Lady at the desk was great
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Room and service were great! Breakfast was just so-so.
Stayed 1 night in Sep 2023

6/10 Okay

Jimmy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Could have been betet
Stayed 2 nights in Aug 2023

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

STANLEY, LEXINGTON

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was poor. Only three cheese omelets left, and no meat such as sausage. No muffins. Bananas were brown as much as yellow.
Stayed 1 night in Jul 2023

6/10 Okay

Judy

Stayed 1 night in Jul 2023

10/10 Excellent

Clark

Stayed 1 night in May 2023
Response from Cathe Pinkston- General Manager on Jul 3, 2023
Thank you for taking the time to review your stay. We appreciate your feedback and hope to welcome you in the future.

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Cathe Pinkston- General Manager on Jul 3, 2023
Thank you for reviewing your stay with us. We appreciate your feedback and hope to welcome you again soon.

10/10 Excellent

MARILYN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious, staff friendly, breakfast
Stayed 1 night in May 2023
Response from Cathe Pinkston- General Manager on Jul 3, 2023
Thank you for letting us know your thoughts and for recognizing our staff. We appreciate your feedback and hope to see you soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!
The carpets had been cleaned that day, so while they looked and smelled nice, they were a bit damp. The staff was helpful and friendly throughout our stay. Breakfast was very good.
Stayed 1 night in Apr 2023

10/10 Excellent

KENNETH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

James

Stayed 1 night in Apr 2023

10/10 Excellent

LaTasha

Stayed 1 night in Apr 2023

10/10 Excellent

Annette

Stayed 1 night in Mar 2023

10/10 Excellent

Vickey

Stayed 1 night in Mar 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast and clean
Stayed 1 night in Mar 2023

10/10 Excellent

NATHAN

Stayed 1 night in Mar 2023

6/10 Okay

Stacy

Travelled with family
Liked: Staff & service, room comfort
Great customer service, continental breakfast was good, beds comfortable, room in good condition and updated. Shower tub base not in the best condition with roughness, chips and black spots around the drain. Maybe to harsh chemical cleaners removed the finish. Disappointed that the pool was down. Great hotel for price and convince.
Stayed 1 night in Mar 2023