Title: Iberostar Heritage Grand Mencey - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=17496&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Iberostar Heritage Grand Mencey Travelers recharge with rejuvenating spa treatments and savor delicious breakfasts while surrounded by lush gardens at this tranquil retreat ## Photo gallery for Iberostar Heritage Grand Mencey ![Outdoor pool - Iberostar Heritage Grand Mencey (Santa Cruz de Tenerife)](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/2e265b35.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/b995c2f8-ccaa-4686-96d8-c465f74cea96-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Banquet hall - Iberostar Heritage Grand Mencey (Santa Cruz de Tenerife)](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/82c38cba.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Iberostar Heritage Grand Mencey (Santa Cruz de Tenerife)](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/521d09f4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![4 restaurants, breakfast, lunch, dinner served; international cuisine - Iberostar Heritage Grand Mencey (Santa Cruz de Tenerife)](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/d5defaf4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies At Iberostar Heritage Grand Mencey, travelers find tranquility and luxury. Start the day with a rejuvenating breakfast, then unwind with yoga or Pilates at the health club. Relax by the outdoor pool or indulge in treatments at SPA Sensations. VIP Access ## Reviews 9.2 Wonderful ## Popular amenities - Bar - 24/7 front desk VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Dec. 18 - Dec. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=17496&PinnedHotelID=17496&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=17496&PinnedHotelID=17496&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 19 - Dec. 20](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=17496&PinnedHotelID=17496&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=17496&PinnedHotelID=17496&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=17496&PinnedHotelID=17496&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=17496&PinnedHotelID=17496&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=17496&PinnedHotelID=17496&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=17496&PinnedHotelID=17496&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 9 of 9 rooms ### View all photos for Double Room ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/e306c36f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room 8.0 Very good 22 reviews ### Highlights Balcony Soundproofed Individually furnished Individually decorated Air conditioning Free rollaway/extra beds Free cribs/infant beds HDTV - 334 sq ft - City view - Sleeps 3 - 1 King Bed OR 2 Twin Beds ### View all photos for Double Room (with Garden) ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/24c2dd02.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (with Garden) 9.0 Wonderful 18 reviews ### Highlights Balcony Soundproofed Individually furnished Individually decorated Air conditioning Free rollaway/extra beds Free cribs/infant beds HDTV - 334 sq ft - Sleeps 3 - 1 King Bed OR 2 Large Twin Beds ### View all photos for Double Room Single Use ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/e306c36f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Single Use 10.0 Exceptional 3 reviews ### Highlights Balcony Soundproofed Individually furnished Individually decorated Air conditioning Free rollaway/extra beds HDTV Bathrobes - 334 sq ft - City view - Sleeps 1 - 1 King Bed OR 2 Twin Beds ### View all photos for Junior Suite ![Junior Suite](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/18ec3800.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 7.4 Good 3 reviews ### Highlights Soundproofed Individually furnished Individually decorated Private indoor hot tub Air conditioning Free rollaway/extra beds Free cribs/infant beds HDTV - 484 sq ft - Sleeps 3 - 1 King Bed OR 2 Twin Beds ### View all photos for Double Room, Garden View (single use) ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/24c2dd02.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Garden View (single use) 9.0 Wonderful 2 reviews ### Highlights Balcony Soundproofed Individually furnished Individually decorated Air conditioning Free rollaway/extra beds HDTV Bathrobes - 388 sq ft - Sleeps 1 - 1 King Bed OR 2 Twin Beds ### View all photos for Superior Double Room ![Superior Double Room](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/f9c3314e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 8.0 Very good 5 reviews ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Free rollaway/extra beds Free cribs/infant beds HDTV Bathrobes - 312 sq ft - City view - Sleeps 2 - 1 King Bed OR 2 Twin Beds ### View all photos for Suite ![Suite](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/87334914.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite 10.0 Exceptional 2 reviews ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Free rollaway/extra beds Free cribs/infant beds HDTV Separate bedroom - 549 sq ft - 1 bedroom - City view - Sleeps 3 - 1 Queen Bed ### View all photos for Family Room ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/w8832h5889x0y0-8ea901da.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Balcony Soundproofed Individually furnished Individually decorated Air conditioning Free rollaway/extra beds Free cribs/infant beds HDTV - 484 sq ft - Sleeps 4 - 1 King Bed OR 2 Twin Beds ### View all photos for Family Room (2 Adults & 1 Child) ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/w8832h5889x0y0-8ea901da.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (2 Adults & 1 Child) 8.0 Very good 1 review ### Highlights Balcony Soundproofed Individually furnished Individually decorated Air conditioning Free cribs/infant beds HDTV Separate bedroom - 484 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed OR 2 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSanta-Cruz-De-Tenerife-Hotels-Iberostar-Heritage-Grand-Mencey.h17496.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSanta-Cruz-De-Tenerife-Hotels-Iberostar-Heritage-Grand-Mencey.h17496.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C28.47444%2C-16.25332&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=EKN-ikIOsMULuLtC7WS8IUhMJzQ=) Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004 #### What's nearby - Rambla de Santa Cruz \- 2 min walk \- 0.2 km - Garcia Sanabria Park \- 2 min walk \- 0.2 km - Canarias Regional Military Museum \- 8 min walk \- 0.8 km - Plaza de Espana \- 13 min walk \- 1.2 km - La Granja Park \- 3 min drive \- 1.9 km #### Getting around - Chimisay - 11 min drive - Tenerife South Airport (TFS) - 48 min drive #### Restaurants - ‪Bar-Terraza Parque García Sanabria - ‬5 min walk - ‪Kiosko Numancia - ‬4 min walk - ‪La SQuina - ‬5 min walk - ‪Iballa Cocktail Bar - ‬1 min walk - ‪Kon-Tiki - ‬1 min walk ## About this property ### Iberostar Heritage Grand Mencey Luxury hotel Take advantage of a poolside bar, a terrace, and a garden at Iberostar Heritage Grand Mencey. Treat yourself to a manicure/pedicure, a body scrub, or a body treatment at Spa Sensations, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Pilates classes and yoga classes are offered at the health club; Iberostar Heritage Grand Mencey also has dry cleaning/laundry services, 2 bars, and a business center. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with a steam room and a sauna. Other perks include: - An outdoor pool - Buffet breakfast (surcharge), express check-out, and express check-in - 9 meeting rooms, a 24-hour front desk, and laundry services - Wedding services, multilingual staff, and ATM/banking services - Guest reviews give top marks for the breakfast and helpful staff Room features All 261 individually furnished rooms boast thoughtful touches such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes. Other conveniences in all rooms include: - Recycling and LED light bulbs - Bathrooms with eco-friendly toiletries and tubs or showers - HDTVs with satellite channels - Coffee/tea makers, daily housekeeping, and desks ## Similar properties ![Outdoor pool, open 10:30 AM to 4:30 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/93000000/92860000/92855900/92855823/c87f61fc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### INNSiDE by Meliá Tenerife Santa Cruz Santa Cruz de Tenerife - Pool - Pet-friendly - Free WiFi - Restaurant 9.4 Exceptional 76 reviews CA $171 CA $183 total includes taxes & fees Jan 11 - Jan 12, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=92855823&PinnedHotelID=92855823&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/66000000/65730000/65724000/65723948/aa4af09c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### AC Hotel Tenerife by Marriott Santa Cruz de Tenerife - 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Pool - Hot tub - All-inclusive - Spa 8.6 Excellent 829 reviews CA $378 CA $404 total includes taxes & fees Dec 19 - Dec 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=970635&PinnedHotelID=970635&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Offsite parking available (EUR 12 per day) - Limited onsite parking - Wheelchair-accessible parking available - Onsite parking includes off-street options ### Food and drink - Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 20 to 30 for adults and EUR 20 to 30 for children - 2 bars/lounges - 4 restaurants - A poolside bar - Snack bar/deli ### Restaurants on site - Los Laureles - Los Menceyes - Restaurante Kon·Tiki - Restaurante Papa Negra ### Things to do - Full-service spa - Health club - Outdoor pool - Piano - Pilates classes - Sauna - Steam room - Yoga classes ### Family friendly - Laundry facilities - Outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 9 meeting rooms - Business center - Conference center ### Outdoors - Garden - Terrace ### Full-service spa - 6 treatment rooms - Body scrubs - Body wraps - Couples treatment rooms - Facials - Hot tub - Manicures/pedicures - Massage - Sauna - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - Elevator (110 inch wide door) - Stair-free path to entrance - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible restaurant - Wheelchair-accessible spa ### More - 1 building - 100% renewable energy - 4 floors - Annual offsets purchased for at least 10% of carbon footprint - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% organic food - Banquet hall - Built in 1950 - Comprehensive food waste policy - Comprehensive recycling policy - Designated smoking areas - Double-glazed windows - Humane treatment of captive wild animals - Local artist showcase - Local culture and ecosystem education - Locally-owned and organized tours and activities - Reception hall - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options - Water dispenser usage encouraged ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathrobes - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Slippers - Towels provided ### Entertainment - HDTV with satellite channels ### Food and drink - Coffee/tea maker - Limited room service - Minibar ### More - Air conditioning - Bulk dispensers for toiletries - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Individual decor - Individual furnishings - Laptop workspace - LED lighting - Phone - Recycling - Safe - Soundproofed rooms - Water-efficient showers - Water-efficient toilets ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required. ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately EUR 20 to 30 for adults, and EUR 20 to 30 for children - Nearby parking fee: EUR 12 per day (66 ft away) - Facilities fee: EUR 20 per person, per day and includes use of: spa The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) This property accepts credit cards, debit cards, and cash Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property is professionally cleaned Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number H-38-4-0000005 ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms ### Property is also known as Grand Hotel Mencey Hotel Iberostar Mencey Iberostar Heritage Mencey Iberostar Grand Hotel Mencey Santa Cruz de Tenerife Iberostar Grand Mencey Iberostar Heritage Grand Mencey Hotel Iberostar Hotel Grand Mencey Iberostar Hotel Mencey Iberostar Mencey Iberostar Mencey Grand Hotel Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife Iberostar Heritage Grand Mencey Santa Cruz de Tenerife Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife ## Frequently asked questions ### Does Iberostar Heritage Grand Mencey have a pool? ### How much does it cost to stay at Iberostar Heritage Grand Mencey? ### Is Iberostar Heritage Grand Mencey pet-friendly? ### How much is parking? ### What time is check-in at Iberostar Heritage Grand Mencey? ### What time is check-out at Iberostar Heritage Grand Mencey? ### Where is Iberostar Heritage Grand Mencey located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Iberostar Heritage Grand Mencey Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.0 Location ### 9.2 Staff & service ### 9.0 Eco-friendliness ### 9.2 Property conditions & facilities 10 - Excellent 697 8 - Good 231 6 - Okay 51 4 - Poor 15 2 - Terrible 6 ## Reviews ### 10/10 Excellent #### JOSEPH Dec 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was first class from checking in to checking out. ##### JOSEPH Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Isabelle Oct 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and hotel ##### Isabelle Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Cheryl Eileen Dec 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities Lovely staff as always! ##### Cheryl Eileen Stayed 1 night in Dec 2025 ### 8/10 Good #### CLIFFORD Nov 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities Room and entire facility was spotless. Staff very helpful. ![](https://a.travel-assets.com/ugc/hotel-reviews/d42e0152-d855-4321-be5c-eedc8b352cb4-1763368339713.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b44e2304-4c6e-4148-bd42-6f3ea1475fac-1763368338005.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### CLIFFORD Stayed 1 night in Nov 2025 ### 8/10 Good #### Gregorio Oct 14, 2025 Liked: Cleanliness, property conditions & facilities Very good ##### Gregorio Stayed 10 nights in Oct 2025 ### 10/10 Excellent #### Kit Jul 4, 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful place, good food, staff were brilliant ##### Kit Stayed 5 nights in Jun 2025 ### 10/10 Excellent #### Richard Sep 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities What a beautiful place to stay. Nothing was to much trouble from the staff. Everyone has been so help and friendly and hard working. This hotel have been nothing short of outstanding. ![](https://a.travel-assets.com/ugc/hotel-reviews/0a1280df-7bb7-4202-b2d9-61d4ddcabac5-1757689473600.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b8fd42ed-e97f-43b0-a25f-cc6cd2a41238-1757689473912.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/927483e9-2bd7-4fd0-ab6a-d579fd3c5243-1757689473338.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Richard Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Astrid Jul 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel, close to park ans centrally located. Friendly staff. ##### Astrid Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Bruce May 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities great hotel. great location ##### Bruce Stayed 1 night in Apr 2025 ### 10/10 Excellent #### ADOLFO Jul 3, 2025 Liked: Cleanliness, staff & service, room comfort #### Best hotel in Sta Cruz Excellent hotel. Great Gym/SPA facility. Special mention to breakfast team such as Julio and Ernesto among other. Overall best option in Sta Cruz. ##### ADOLFO Stayed 9 nights in Jun 2025 ### 10/10 Excellent #### Alexander Jun 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities Stayed here many times over the years. Been about 5 years since last visit and delighted to say that it’s better than ever. Staff are wonderful and friendly. Best hotel buffet breakfast that I’ve experienced. Public spaces great and fantastic pool area to relax and chill. ##### Alexander Stayed 12 nights in Jun 2025 ### 10/10 Excellent #### William Feb 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I liked how convenient the hotel is to restaurants and shopping. . ##### William Stayed 9 nights in Feb 2025 ### 10/10 Excellent #### Hannah Feb 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really nice hotel, loved the turtle pond. Relaxing stay. ##### Hannah Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Susan Apr 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved the service, the cleanliness and the amenities in this hotel. The turtle pool is delightful! ##### Susan Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### anthony Apr 7, 2025 Liked: Cleanliness, staff & service Very friendly and helpful staff, most spoke very good English too. Food excellent ##### anthony Stayed 6 nights in Apr 2025 ### 10/10 Excellent #### Verified traveller Apr 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay! Great! Superb location. Easy walk to shops & restaurants & Marina. Comfortable beds. Spacious bathroom. Overall a very nice place to stay ##### Verified traveller Stayed 1 night in Apr 2025 ### 10/10 Excellent #### david May 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great and friendly staff Excellent hotel with great service and ver friendly staff. Really enjoyed our stay here . Breakfast was delicious. We eat at lunchtime and found the food excellent and staff so pleasant to deal with always smiling and pleasant . Carlos and ladies at reception were so helpful and friendly. Made our stay here one we will fondly remember. Definitely coming back on another trip to Santa Cruz. ##### david Stayed 5 nights in May 2025 ### 10/10 Excellent #### Tetiana Mar 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The view from the room was of the ocean, everything was clean, and the pool was good. ##### Tetiana Stayed 1 night in Feb 2025 ### 10/10 Excellent #### ADOLFO Mar 25, 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Best option in Santa Cruz Great hotel! Best in Santa Cruz. Conveniently located and great service ##### ADOLFO Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Eric Jul 18, 2025 Liked: Staff & service, amenities, property conditions & facilities The only downside to this hotel is that it's such a nice place with a great staff, lovely garden, beautiful swimming pool and much more. My concern is that it will be SO popular that us little people will never get a room there again! 😳🤔😄😆 A great hotel. Super wonderful staff. I'd encourage them to.expand their TV channel selection though. We would absolutely stay there again. 🙏 ##### Eric Stayed 7 nights in Jul 2025 ### 10/10 Excellent #### KAIMORI Jan 6, 2025 Liked: Property conditions & facilities Nice breakfast, good gym, clean room, kind employees, safe environment, very close to bus stop. Very good hotel. ##### KAIMORI Stayed 5 nights in Dec 2024 ### 10/10 Excellent #### Jeremy Jan 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely hotel and staff. The Asian fusion restaurant called Kon Toki was fabulous. ##### Jeremy Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### William Jul 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice hotel. The staff was pleasant and the location was excellent. ##### William Stayed 11 nights in Jul 2024 ### 6/10 Okay #### Jan Apr 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We enjoyed our stay. We ate at the breakfast buffet twice and the evening dinner buffet once. The selections were great and the food was very good. The only drawback to me was the push from the hotel to upsell. First the room, then the spa and then a later checkout. ##### Jan Stayed 2 nights in Apr 2025 ### 8/10 Good #### ADOLFO Mar 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best hotel option in Santa Cruz Hotel Mencey is the best option in Sta Cruz. Great service and convenient overall facilities including gym, spa and padel courts. I'm a frequent client. 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