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Casa Chameleon Hotel Las Catalinas - Adults Only – Avis

4 out of 5
Casa Chameleon Hotel Las Catalinas - Adults Only
Las Catalinas, Tempate, Guanacaste

Avis

9,8

Exceptionnel

Note de 10 – Excellent, d’après 178 avis sur 197." "
Note de 8 – Bien, d’après 11 avis sur 197." "
Note de 6 – Acceptable, d’après 7 avis sur 197." "
Note de 4 – Médiocre, d’après 0 avis sur 197." "
Note de 2 – Terrible, d’après 1 avis sur 197." "

10/10

Propreté

10/10

Service et personnel

9,6/10

Commodités

9,8/10

État et installations de l’hébergement

9,8/10

Écoresponsabilité

Avis

2/10 – Terrible

Abraham Khan

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I recently had the misfortune of staying at casa chameleon, and it was by far the worst hotel experience I’ve ever encountered. I booked a sunrise villa with an ocean view, eagerly anticipating the beautiful mornings by the sea. Instead, I was given a partial sunset ocean view, which was not what I had paid for. When I raised this issue with the manager, I was offered three options: a free dinner, a $$ credit, or a massage. While this might seem like a reasonable attempt at compensation, it did not address the fact that I was overcharged for a sunrise villa I never received. To make matters worse, I discovered I was overcharged at the hotel’s restaurant. Adding insult to injury, I found charges for tours that I never took. This level of incompetence and dishonesty is simply unacceptable. I intend to take further action once I return to the U.S. I’ll be contacting my bank to dispute some of these transactions. Additionally, I plan to share my experience on my TikTok and YouTube channels to warn others about this hotel’s practices. I strongly advise potential guests to consider other accommodations to avoid the stress and disappointment I experienced at casa chameleon.
Séjour de 5 nuits en mai 2024
Casa Chameleon Family a répondu le 24 mai 2024
Dear AbrahamI hope we hope this message finds you well. Thanks so much for this comment as it give us the opportunity to clarify to all our future guest and clients the situation.1. You never booked a Villa Sunrise View, you book a Villa Sunset View2. In Expedia you cannot paid any extra amounts to get a specific view, you paid for a room category, which you selected a Sunset Villa and we have a proof of the reservation send by Expedia.3. The Villa has perfect and amazing views from all angles, Villa Sunset is the best category in our hotel along with the suites, due to the views of the entire Ocean4. All charges in your account were explained and accepted by you at check out, all restaurant and bar charges were signed by you5. As we explain to you, the charge under tour belongs to the extra amenity ordered by you named Tropical Touch, so we didnt overcharge you for anything that wasnt signed or ordered by you6. You accepted a resort credit of 250 as a compensation for your mistake in booking the incorrect Villa and for fixing the fan in your roomWe are very sorry to read your review as we delivered the stay and service you request for.Best

10/10 – Excellent

Angel M Pena

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This place is amazing everyone is friendly from the front desk to all the staff of the hotel their hospitality is excellent the villas are espectacular
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Jessica

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Casa Chameleon was beautiful, friendly, quiet and private! The villas were gorgeous and the hospitality was top notch! I would definitely recommend staying here.
Séjour de 3 nuits en mai 2024
Casa Chameleon Family a répondu le 24 mai 2024
Thanks so much for your stayWe hope to see you soon

10/10 – Excellent

Kari Ann Sharkey de Arantes, Alamo

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The views are stunning!
Séjour de 6 nuits en avril 2024
Casa Chameleon Family a répondu le 24 mai 2024
Thanks so much for your stayWe hope to see you soon

10/10 – Excellent

Miki

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Stunning property that is isolated and a unique, beautiful experience. Definitely a place to just stay and relax there in isolation. Very romantic and the pool/beach views are extraordinary. More amenities would be nice. Staff was incredible - shoutout to Kevin! There could be a more extensive menu at dinner for how elegant the location and hotel is.
Séjour de 3 nuits en avril 2024
Casa Chameleon Family a répondu le 24 mai 2024
Thanks so much for your stayWe hope to see you soon

10/10 – Excellent

Regina Ching-Yin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property, views. Staff are wonderful, friendly. Clean and welcoming. Lots of construction around but didn’t really bother us.
Séjour de 4 nuits en mars 2024

10/10 – Excellent

Gregory

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
You can’t get a better coastal location than this. The pool overlooks the ocean and bay, while every room has a similar private view with your own infinity edge pool. Every member of the staff embraces “pura vida” lifestyle with a smile and willingness to help you with whatever you may need, and in your choice of language. If you’re looking for a place to relax and have easy access to a small coastal town, this can’t be beat. Great meal options on site as well. We had especially great service from the concierge team: André and William, as well as Omer and Tomas in the restaurant.
Séjour de 3 nuits en mars 2024

8/10 – Bien

Cameron

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property with beautiful views. Very quiet, but could walk into Las Catalinas, which was lovely. The staff was incredible. Would highly recommend.
Séjour de 7 nuits en février 2024

8/10 – Bien

Simona

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
I was surprised to see that none of the other reviews talked about the noise and construction dust everywhere. The scenery and the property are indeed beautiful and at some point in the future they will meet their description. The staff is also great, very friendly and professional. The restaurant on the property is excellent. The view with the sunset is indeed special. However, there is ongoing construction, not only on the property but around it, in the close neighborhood, that creates a 7am to 6pm noise and dust that covers everything. The whole city Las Catalinas is currently under development.
Séjour de 7 nuits en décembre 2023

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en novembre 2023

10/10 – Excellent

Saba

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property is one of the most beautiful hotels I have ever stayed in. Every room is a Vila with its own swimming pool and truly incredible view. There are some certain rooms that have better views such as room #14 where we stayed but all rooms are amazing. The property is far from most activities as it is closer to the beach than the main areas where water springs (hot waters) etc are… but I wanted to be near the beach and further from things therefore it was perfect for us. The roads are in pretty poor condition in Costa Rica in overall with no highway therefore be ready to drive to the main activities for at least 1.5 hours as a distance of about 30 miles usually takes about 1.5 hours on those roads. If you are looking for a very high end hotel (although pretty expensive hotel) with breath-taking views and very very good food, this is the place for you.
Séjour de 7 nuits en novembre 2023

8/10 – Bien

Jason

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en novembre 2023

10/10 – Excellent

SARA

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en novembre 2023

10/10 – Excellent

Eugene

Séjour de 7 nuits en septembre 2023

10/10 – Excellent

Donaven

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It’s a beautiful place to visit. The view is amazing, the food is actually great. My only displeasure was they didn’t have tv BUT that just means you’ll have more reason to connect with family, wife/husband or what ever friends you came with.

10/10 – Excellent

Brayan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff is ridiculously nice and helpful! The views are so beautiful! Anyone complaining about noise is too pretentious.
Séjour de 7 nuits en septembre 2023

10/10 – Excellent

Luz

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en août 2023

10/10 – Excellent

Michael

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Truly a world class hotel with a down to earth, friendly vibe. Everything and I mean everything was perfect from our arrival to our departure. The staff was excellent, attentive and precessional. The room was over-the-top amazing, with everything you might need for a luxurious stay. Also the food was top notch. The grounds and ocean views were beyond words.
Séjour de 1 nuit en juillet 2023

10/10 – Excellent

Heather

Séjour de 7 nuits en juillet 2023

10/10 – Excellent

Marguerite

Séjour de 3 nuits en janvier 2023

10/10 – Excellent

Stephanie Anne Buenaventura

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The whole property is very pristine and very relaxing. Its very well kept amd the staff is super nice and helpful. The room is perfect and kept clean all the time
Séjour de 5 nuits en mai 2023

8/10 – Bien

Paul

Séjour de 1 nuit en juin 2023

10/10 – Excellent

jeff

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en mai 2023

10/10 – Excellent

teresita

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful resort. Staff is the best. Just know that the city nearby Las Catalinas is super boring and expensive. So venture out. Perfect place to stay, relax and enjoy the views.
Séjour de 3 nuits en mai 2023

10/10 – Excellent

Nicole

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was gorgeous and they were so friendly. The place was clean and just relaxing.
Séjour de 4 nuits en avril 2023
Casa Chameleon Family a répondu le 15 mai 2023
Thanks so much for your comments, we hope to see you soon

10/10 – Excellent

Shagufta

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful location with spectacular views! The room was very comfortable and felt truly special. All the staff were so friendly and helpful. Great breakfast to top it off
Séjour de 2 nuits en avril 2023
Casa Chameleon Family a répondu le 15 mai 2023
Thanks so much for your comments, we hope to see you soon

10/10 – Excellent

ANTHONY

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
EXCELLENT VIEW, VERY FRENDLY AND ACCOMODATING STAFF, THE NEARBY BEACH, CLEANLYNESS AND THE PATIO POOL. CONSTRUCTION ACTIVITIES AND NOICE MAGIOR DISTRACTIONS.
Séjour de 3 nuits en avril 2023
Casa Chameleon Family a répondu le 15 mai 2023
Thanks so much for your comments, we hope to see you soon

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en avril 2023
Casa Chameleon Family a répondu le 15 mai 2023
Thanks! see you soon

10/10 – Excellent

Ariana

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Absolutely amazing!
Séjour de 3 nuits en avril 2023
Casa Chameleon Family a répondu le 15 mai 2023
Thanks so much for your comments, we hope to see you soon

10/10 – Excellent

Stephen

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Pluses far outweigh the minuses
This place is amazing! Service is beyond good. These folks will take care of EVERYTHING for you. Plunge pool rooms make you never want to leave. Room rates aren’t cheap, but other costs, e.g. food, are quite reasonable. Construction is going on around the base of the hill that the hotel sits on, typically 8 - 4pm. Depending on your room, could be annoying. Property feels very safe. Sunsets are spectacular!
Séjour de 6 nuits en mars 2023

10/10 – Excellent

David, Alameda

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The location, view, s sets, pool are all unparalleled. The staff were totally responsive yet informal and friendly.
Séjour de 5 nuits en janvier 2023

10/10 – Excellent

Yasmin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff are unmatched. They are so friendly, caring, attentive and knowledgeable. The second you ask for something, five people will come running to get you what you need. It is what makes your stay that much more special. The view, food and rooms are beautiful. Definitely worth a stay!

10/10 – Excellent

Agnieszka

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful views, staff makes you feel welcome. The infinity pool overlooking the peninsula is beyond gorgeous and serene. The hotel staff will take you to and from the Las Catalinas town-which is very quaint. We took advantage of the in room spa service for massage with the amazing Brie and sounds of waves crashing. Our stay was topped of with a beyond amazing dining experience at steak house where the chef shared his inspiration for every meal and it’s preparation. Fortunately for us it was the final dining experience in Costa Rica because it was by far the best and it would have been hard to beat.

10/10 – Excellent

Todd

10/10 – Excellent

Carol, clinton

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff lovely and overly welcoming and attentive. Greeted us by name after only one introduction - great time!
Séjour de 4 nuits en novembre 2022

10/10 – Excellent

kate

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Every detail has been thought of from cold towels and drink as you arrive to the beauty that is surrounding you. The design of the villa's - the wood work - food - and staff is all perfect! Will return to the amazing place - thank you all
Séjour de 2 nuits en octobre 2022

6/10 – Acceptable

Jarett

Séjour de 3 nuits en octobre 2022

10/10 – Excellent

Larry

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Top notch service and friendly staff
Séjour de 4 nuits en octobre 2022

10/10 – Excellent

Santiago

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Highly recommend Casa Chameleon. Fantastic service from the entire staff. If your in Las Catalina’s, it’s definitely the place to stay.
Séjour de 3 nuits en juillet 2022

8/10 – Bien

Kenisha Quiana

Séjour de 3 nuits en septembre 2022

10/10 – Excellent

santos

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property exceeded our expectations! Staff was super friendly and helpful, they offered to shuttle down to las Catalinas (2-3 min) in a golf cart for eating/shopping/beach access. Las Catalinas is still being constructed so there is some construction going on but such a beautiful place. The best part of Casa Chameleon has to be their restaurant; Sentido Norte, ranked among the worlds most romantic restaurants. Excellent dining experience with exceptional ocean views.
Séjour de 5 nuits en juillet 2022

10/10 – Excellent

Luis

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Casa Chameleon was awesome! The staff is very professional and kind, the villas are amazing with amazing views, private and calm. Absolutely perfect!
Séjour de 2 nuits en juillet 2022

10/10 – Excellent

Teshla

Séjour de 4 nuits en juin 2022

10/10 – Excellent

Darryl

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were all super friendly and willing to go above and beyond. Even the trainees exuded extra charm and willingness to provide whatever service was needed.
Séjour de 2 nuits en mai 2022

10/10 – Excellent

Chris

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
From the moment you arrive the staff was super friendly and ready to help with any need. We had a great experience with everyone who worked there. The resort and rooms were perfect. They clean daily. The views were amazing. Short golf cart ride to the beach. Nothing but good things to say about this place
Séjour de 4 nuits en mai 2022

10/10 – Excellent

Lynn

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Gorgeous Views
Great staff, great food, gorgeous views! Our room with a personal plunge pool was so refreshing!
Séjour de 5 nuits en février 2022

10/10 – Excellent

Joseph T

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Séjour de 7 nuits en janvier 2022

10/10 – Excellent

Suzanna

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en novembre 2021
Alicia a répondu le 27 nov. 2021
Thanks so much we hope to see you soon

8/10 – Bien

Amanda

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We paid extra for the more private “romantic” villa. This meant we were supposed to be more out of sight from the public during our stay so that we could swim privately and have our curtains open in our room. This was not the case. We were woken up at 6am every day to over 6 men hammering and drilling directly in front of us as they watched us move about our room all day. The showers have a view of the back and you’re supposed to be able to shower privately, but I had to close all the blinds to our room most of the time because of these men always lingering directly outside the back of our room. I wish the staff knew of this as it was our honeymoon, and we would have liked to have the privacy and peace we paid extra for. There was also no iron or ironing board in the room which was very weird - this is usually a standard thing in any room. Other than that - the staff was incredible, took you to the city whenever you wanted, and the food was amazing. If we come back, we will be making sure they give us the privacy we pay for.
Séjour de 3 nuits en septembre 2021
Alicia a répondu le 11 sept. 2021
Dear Amanda, thanks so much for your feedback. All our rooms are equal private and prices are not base in privacy, the romantic Villa has a sunset view vs the deluxe Villa that has sunrise view. We are very sorry for the inconvenience about the construction, which was tooking place outside of our property. We hope you can visit us in the future

10/10 – Excellent

Mohammed

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Stay was good. Friendly staff.
Séjour de 2 nuits en juillet 2021
Alicia a répondu le 11 sept. 2021
Thanks so much for your visit, hope to see you soon!