Exterior

Reviews of Crowne Plaza Tel Aviv City Center, an IHG Hotel

Crowne Plaza Tel Aviv City Center, an IHG Hotel
136 Menachem Begin Rd., Tel Aviv

Reviews

8.8

Excellent

Rating 10 - Excellent. 480 out of 854 reviews" "
Rating 8 - Good. 273 out of 854 reviews" "
Rating 6 - Okay. 54 out of 854 reviews" "
Rating 4 - Poor. 23 out of 854 reviews" "
Rating 2 - Terrible. 24 out of 854 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Raphael, Lodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean upscale hotel in a great neighborhood of Tel Aviv. The room was clean, large and had a great view. Especially helpful is the adjacent access to Israel’s extensive train network. From there you can reach Ben Gurion Airport and every major area in the country.
Stayed 1 night in Feb 2024
Response from Medea, Guest Relations on Mar 3, 2024
Dear Dan,Thank you for such a wonderful review. We are glad to read that you liked the room and the view it offers. So good that you managed to enjoy the comfort of train that connects you easily with Ben Gurion Airport and many other areas in the country. We hope to welcome you back at our hotel, on your next stop in Tel Aviv. Best Regards,

10/10 Excellent

GILAD, Voluntari

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, rooms are suitable for business travelers, clean. Good breakfast.
Stayed 3 nights in Feb 2024
Response from Medea, Guest Relations on Feb 27, 2024
Dear GILAD,Thank you for choosing to stay at our hotel and for sharing the feedback. We are very glad to read that your stay was comfortable. We hope you will be visiting us again. You are always welcome.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Staff very friendly. Great room and view. Amazing location. Great value
Stayed 4 nights in Jan 2024
Response from Medea, Guest Relations on Feb 6, 2024
Dear Michael,Thank you very much for such a nice feedback. We are so glad to read that you had an excellent stay.Looking forward to welcoming you again on your next stop in Tel Aviv. Best Regards,

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right in the center of everything. Easy access to transportation. Excellent value. Very pleasant staff. Comfortable beds.
Stayed 4 nights in Jan 2024
Response from Medea, Guest Relations on Feb 6, 2024
Dear Michael,Thank you for sharing the feedback and rating highly our hotel. We are glad you enjoyed the location of our hotel and liked the service you received from our Team members. We hope you will give us an opportunity to hosting you again.Best Regards,

10/10 Excellent

gilad, knoxville

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Moche

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2023

10/10 Excellent

Ahimeir

Stayed 1 night in Dec 2023

10/10 Excellent

Shakked

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, quite, nice staff
Stayed 1 night in Nov 2023
Response from Medea, Guest Relations on Nov 29, 2023
Dear Shakked, Thank you very much for the feedback. We are glad you liked our hotel and found our team members nice.We hope you will be returning to stay with us again. You are always welcome,

10/10 Excellent

Hilary W, Bellmore

Liked: Cleanliness
It’s a Buisness hotel that is located in the center of Tel Aviv with easy access anywhere.
Stayed 7 nights in Nov 2023
Response from Medea, Guest Relations on Nov 29, 2023
Dear Hilary W,Thank you for choosing our hotel for your stay in Tel Aviv. We hope you will give us a chance of welcoming you back. Best Regards,

6/10 Okay

Alexander

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Desapointing
The room was nice it was clean and had a lot of space. The service overall was bad. Tried to call room service a couple of times (20 minutes wait time overall). Eventually tired to make an order, asked what kind of white wine do you guys have? The answer was "Standart Israeli Wine" (must be a new kind). I ordered two starters and a main dish with a bottle of wine. I was told that it would take an hour to fill the order (not like we are hungry but OK). 10 minutes later they call and say: well, we don't have anything from what you ordered (including the wine) would you like to order something else? Tried to go to the business lounge to grab a coffee, couldn't get in so i went to the resection desk there were two staff members there, one spoke English the second Hebrew, they gave me two separate version on why the lounge is not accessible.
Stayed 1 night in Nov 2023
Response from Medea, Guest Relations on Nov 12, 2023
Dear Alexander,We are sorry to read you were disappointed by your recent stay at our hotel. We will take care of each issue you brought to our attention and will make necessary improvements. We hope you will give us another opportunity to host you and to show you that your unsatisfactory stay was an exception.All the best,

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The concierge made my stay
Barak the concierge was all over it. Great recommendations with awesome service.
Stayed 5 nights in Oct 2023
Response from Medea, Guest Relations on Oct 29, 2023
Dear Aaron,Thank you very much for the feedback and for your warm words about our great concierge, Barak. We hope you will staying with us again. With Warmest Wishes,

10/10 Excellent

Danielle

Stayed 8 nights in Oct 2023

10/10 Excellent

Adeeb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff and welcoming.
Stayed 1 night in Sep 2023
Response from Medea, Guest Relations on Oct 23, 2023
Dear Adeeb,Thank you very much for sharing the feedback. We are glad to read that you found our team members welcoming. We hope to be able to host you again in the future.Best Regards,

10/10 Excellent

Sung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Linda, Grand Rapids

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All you expect from a contemporary business hotel - beautiful decoration, close to the train and with a shopping mall downstairs. It is in walking distance to the art museum. I would probably opt for a beach hotel next time. However, the trip to Ben Gurion airport was very quick and easy from here.
Stayed 3 nights in Sep 2023
Response from Medea, Guest Relations on Oct 23, 2023
Dear Linda,Thank you for choosing our hotel for your recent stay in Tel Aviv. We are very glad to read that your stay was comfortable and you managed to visit the nearby art museum and other attractions. We wish you well,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I absolutely loved my stay at this wonderful hotel. The staff and accommodations were just terrific. Have told many others to stay there too when in Israel.
Stayed 1 night in May 2023
Response from Medea, Guest Relations on Oct 23, 2023
Thank you for your kind words and for recommending our hotel to your acquaintances. We are very glad that you had a wonderful stay. We hope for the better quieter times and for the opportunity to see you again among our guests.Warmest Regards,

8/10 Good

MAY, VAllejo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s ok we had to leave a day early Israel was under attack so early in the morning. 😫
Stayed 4 nights in Oct 2023
Response from Medea, Guest Relations on Oct 9, 2023
Dear MAYThank you for choosing our hotel for your stay in Tel Aviv. We hope you are safely home. Warmest Regards and we are looking forward to hosting you again.

4/10 Poor

Israel

Liked: Amenities
I like the location. The staff don’t care about the people. In holiday l cam early at 4pm to park my car and all the gate was locked. I couldn’t park my car. I asked the staff why didn’t they let the guests know they close the gate at 4 o’clock so we can come earlier the answer was nobody told them
Stayed 13 nights in Sep 2023
Response from Medea, Guest Relations on Oct 2, 2023
Dear IsraelThank you for the candid review. We are sorry to read that your expectations were not met. The gates were indeed closed at 4 pm on Yom Kippur eve - we are sorry for the inconvenience you have experienced. We hope you will stay with us again and we will do our best to provide you with a really comfortable stay. Best Regards,

10/10 Excellent

Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel property is attached to a shopping mall and train station (HaShalom station). It’s very convenient if you’re coming from TLV airport or Jerusalem. It provides shuttle to Tel Aviv Beaches. Tours are available at the lobby included hotel pick up. Front desk, breakfast buffet servers and room service are amazing and very helpful. As an IHG member, I was able to upgrade my room with wonderful views.
Stayed 15 nights in Sep 2023
Response from Medea, Guest Relations on Sep 29, 2023
Dear Rodrigo,Let me start by thanking you for being an IHG member.We are very happy to read that your stay was comfortable and nice, that you liked our breakfast and found our team members helpful.We hope you will be choosing our hotel on your next stop in Tel Aviv. Best Regards

6/10 Okay

Juan Francisco

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel located inside a mall so you have a lot of shops and small restaurants nearby. The area is a business are would not recommend for holidays. Only thing we did not like at all is that the hotel says it has a gym and a pool, actually is access to a Homes Palace gym so you do not get the quietness nor the cleaning of a private hotel gym and pool.
Stayed 4 nights in Sep 2023
Response from Medea, Guest Relations on Sep 21, 2023
Dear Juan Francisco,Thank you for your candid review. We are sorry to read that you were not satisfied with the quality of the Holmes Place gym and the pool, that our guests are using. We thank you for bringing the issue to our attention and will pass your opinion to the management of the Holmes Place, for improvement. We hope we will have another opportunity to welcome you again.Best Regards,

10/10 Excellent

Thomas, Sandy Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire stay was excellent, the facility, concierge, housekeeping and all the staff.
Stayed 6 nights in Sep 2023
Response from Medea, Guest Relations on Sep 21, 2023
Dear Thomas,We are excited to read that your stay was excellent. Thank you for the kind words about our team members. We hope you will be returning to stay with us again.Best Regards,

2/10 Terrible

Liran-Rachel

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
Stung with a $50 “tax” which they then couldn’t give a receipt for. Sofa bed was appalling. Old, sunk in the middle
Stayed 1 night in Sep 2023
Response from Medea, Guest Relations on Sep 17, 2023
Dear Liran-Rachel,Thank you for your candid review. It saddens us to read that your expectations were not met. We apologize for the fact that the sofa bed was not comfortable, the issue will be immediately taken care of. As for the 17% VAT - all Israeli citizens are eligible to pay it. Sometimes, as it was in your case, the VAT is not included in the rate and the guests are charged at the hotel. Please contact us and we will provide you with the payment invoice for the VAT. It seems we were not clear enough while explaining to you the VAT regulations and please accept our apologies for that. Our policy is to adhere to the law and transparency.We hope you will give be back one day and we will do our best to provide you with a comfortable stay.Best Regards,

10/10 Excellent

Jerry

Liked: Property conditions & facilities
Nice and cozy
Stayed 1 night in Sep 2023
Response from Medea, Guest Relations on Sep 15, 2023
Dear Jerry,We are excited to read that your stay was nice. We hope you will give us an opportunity to welcome you back.Best Regards

10/10 Excellent

ROGELIO, STUDIO CITY

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay linked to the shopping mall :)
Stayed 6 nights in Aug 2023
Response from Medea, Guest Relations on Sep 15, 2023
Dear ROGELIO,Thank you for the feedback. We hope you will be returning to stay with us.Best Regards

10/10 Excellent

Najah

Stayed 1 night in Aug 2023

10/10 Excellent

liat

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
great hotel fantastic location
great hotel close to the train. the mall. like it very much
Stayed 1 night in Aug 2023
Response from Medea, Guest Relations on Aug 31, 2023
Dear liat,So nice to read that you had a good stay. We thank you for the feedback and are looking forward to seeing you again. Best Regards,

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Aug 2023

4/10 Poor

marzena

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Nathan

Stayed 1 night in Aug 2023

6/10 Okay

Ravital

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good
Many misunderstanding. We like this hotel. They forgot to leave clean towels, so we had to ask them. The service was very slow. They have too many guests. Good for them.
Stayed 2 nights in Aug 2023
Response from Medea, Guest Relations on Aug 27, 2023
Dear Ravital,Thank you for your candid opinion. We are sorry your expectations were not met. We hope you will stay with us again and we will be able to show you that we are capable of delivering an efficient and high-quality service. Best Regards

10/10 Excellent

Irina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located at the biggest mall in Tel Aviv and next to a train station, and across the street to the bus service. Outstanding breakfast with many choices.
Stayed 2 nights in Aug 2023
Response from Medea, Guest Relations on Aug 31, 2023
Dear Irina,Thank you for the wonderful feedback. We are happy to read that you had a nice stay. We hope you will be choosing our hotel on your next stop in Tel Aviv. Best Regards,

8/10 Good

Elana

Stayed 2 nights in Aug 2023

10/10 Excellent

Chantal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Aug 2023

10/10 Excellent

Amelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff in registration could’ve been nice
Stayed 1 night in Aug 2023
Response from Medea, Guest Relations on Aug 27, 2023
Dear AmerliaThank you for the feedback. We are glad your stay was good. Let us thank you for bringing to our attention the areas for improvement - we value your opinion and will make necessary changes. We hope to welcome you back. Best Regards,

10/10 Excellent

Carlee

Stayed 1 night in Aug 2023

10/10 Excellent

Netsanet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great hotel and above all amazing staff!!!
Stayed 1 night in Aug 2023
Response from Medea, Guest Relations on Aug 9, 2023
Dear Netsanet,Thank you very much for the feedback and your warm words. We are so glad you found our hotel "great" and our staff "amazing". You are always welcome,

8/10 Good

Fahed Mohamed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thanks
Stayed 3 nights in Jul 2023
Response from Medea, Guest Relations on Aug 7, 2023
Dear Fahed Mohamed,Thank you for the feedback and the pleasure has been ours. We are glad you chose our hotel for your stay in Tel Aviv. You are always welcome.

10/10 Excellent

Nina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, room view, outstanding breakfa
Stayed 3 nights in Jul 2023
Response from Medea, Guest Relations on Aug 6, 2023
Dear Nina,Thank you very much for your feedback. We are excited to read that your stay was nice and comfortable. We hope to host you again soon. Best Regards,

10/10 Excellent

Fareeda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 3 nights in Jul 2023
Response from Medea, Guest Relations on Aug 6, 2023
Dear Fareeda,Thank you for the feedback. We hope you will give us an opportunity to welcome you back. Best Regards,

10/10 Excellent

Fareeda

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is excellent and helpful
Stayed 3 nights in Jul 2023
Response from Medea, Guest Relations on Jul 23, 2023
Dear FareedaThank you very much for the feedback and for the warm words to our team members. We hope you will stay with us again. Best Regards,

10/10 Excellent

Yubin, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in May 2023
Response from Medea, Guest Relations on Jul 21, 2023
Dear Yubin,We are excited to read that you enjoyed a great service offered by our team members. We hope to welcome you back. Best Regards

2/10 Terrible

Daniel

Stayed 1 night in Jun 2023

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Jul 2023
Response from Medea, Guest Relations on Jul 16, 2023
Dear Ali,Thank you for the feedback. We are glad you had a good stay. Hope one day we will welcome you back.Best Regards

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room comfortable and spacious. Very good attention, very bad breakfast. The location is very good, next to a shopping center
Stayed 2 nights in Jul 2023
Response from Medea, Guest Relations on Jul 14, 2023
Dear MichelleThank you very much for your feedback. We are glad to know you had a nice stay. We hope you will give us an opportunity to welcome you back.Best Regards,

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023

10/10 Excellent

jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

6/10 Okay

Sam

Stayed 1 night in Jun 2023

10/10 Excellent

Yael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Wonderful stay, amazing hotel. Just perfect.
Stayed 1 night in Jun 2023
Response from Medea, Guest Relations on Jun 26, 2023
Dear Yael,Thank you for the feedback. So nice to read that you had a wonderful at our hotel. We hope to welcome you back soon. Best Regards,