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Reviews of Real InterContinental Tegucigalpa at Multiplaza Mall, an IHG Hotel

5 out of 5
Real InterContinental Tegucigalpa at Multiplaza Mall, an IHG Hotel
Avenida Roble, Tegucigalpa, Francisco Morazan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 244 out of 383 reviews" "
Rating 8 - Good. 90 out of 383 reviews" "
Rating 6 - Okay. 27 out of 383 reviews" "
Rating 4 - Poor. 13 out of 383 reviews" "
Rating 2 - Terrible. 9 out of 383 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Leonel A, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is good. The area feels safe but it still lacks cleanliness and better walking options
Stayed 3 nights in Apr 2024

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great, the service was amazing and the room was just perfect.
Stayed 1 night in Jan 2024
Response from LB on Jan 29, 2024
Good day dear Mr. James,thank you so much for being your hotel of preference, please come back soon.

10/10 Excellent

gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from LB on Jan 29, 2024
Estimado Sr. Gilbert,Gracias por su visita en el hotel, esperamos que nos visite pronto nuevamente.

8/10 Good

Mario

Stayed 2 nights in Dec 2023
Response from LB on Jan 29, 2024
Estimado Sr. Mario,Gracias por su visita en el hotel, esperamos que nos visite pronto nuevamente.

4/10 Poor

Claudia

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible experience
We arrived 3:30 pm and room was not ready. Since we booked we said it was 4 of us in the room (2 adults 2 kids) there where only towels for 2, we called to asked for more towels and they never arrived. We left out room for dinner and when we returned we found some new luggage which was not ours in our room. We called lobby and they took the luggage out of our room. Music was loud, there was a partir in the room next door and we could here everything. Very bad experience.
Stayed 1 night in Dec 2023
Response from LB on Jan 29, 2024
Estimada Srita. Claudia,Lamento mucho que no hayamos podido estar a la altura de su visita por lo que representa nuestra marca. Espero pueda darnos la oportunidad de hospedarse con nosotros. Mis disculpas por los inconvenientes y gracias por compartir su experiencia, es de mucho valor para mejorar.

8/10 Good

Crinson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from LB on Jan 29, 2024
Estimado Sr. Crinson,Gracias por su visita en el hotel, esperamos que nos visite pronto nuevamente. Lamento mucho que su experiencia no fue la mejor y esperamos poderle servir nuevamente

2/10 Terrible

Daniel

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from LB on Jan 29, 2024
Estimado Sr. Daniel,Gracias por su visita en el hotel, esperamos que nos visite pronto nuevamente. Lamento mucho que su experiencia no fue la mejor y esperamos poderle servir nuevamente

10/10 Excellent

Kelvin, Provo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and hotel bar
Stayed 7 nights in Nov 2023

6/10 Okay

Fernando, San Pedro Sula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from LB on Jan 29, 2024
Estimado Sr. Fernando,Gracias por su visita en el hotel, esperamos que nos visite pronto nuevamente. Lamento mucho que su experiencia no fue la mejor y esperamos poderle servir nuevamente

10/10 Excellent

Armando, San Pedro Sula

Stayed 1 night in Nov 2023
Response from LB on Jan 29, 2024
Estimado Sr. Armando,Gracias por su visita en el hotel, esperamos que nos visite pronto nuevamente.

10/10 Excellent

Stalin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very good presentation and soft voice So good food taste Vibrant atmosphere
Stayed 1 night in Nov 2023

6/10 Okay

sergio

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly
Stayed 2 nights in Nov 2023

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safety, clean and staff.
Stayed 3 nights in Nov 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
Great and amazing experience. The staff was super friendly and helpful.The food was great! This is now my go-to place in Tegucigalpa. The only issue I had it's that the window in my room didn't have blinds to shield from the direct sunlight in the morning. Otherwise I really liked this place, and would highly recommend it.
Stayed 3 nights in Nov 2023
Response from LB on Nov 18, 2023
Dear Mr. John,Thank you so much for your preference, we hope to have you back. Thank you for sharing your feedback we will surely verify and fix the issue.

10/10 Excellent

Julian, San Pedro Sula

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient easy access and many nice things to do in and around the hotel
Stayed 1 night in Nov 2023
Response from LB on Nov 18, 2023
Thank you so much for your preference, we hope to have you back.

10/10 Excellent

Andres

Stayed 1 night in Nov 2023
Response from LB on Jan 29, 2024
Gracias por su visita en el hotel, esperamos que nos visite pronto nuevamente.

10/10 Excellent

perla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es el mejor hotel de Tegucigalpa muchas gracias por sus atenciones especiales
Stayed 3 nights in Oct 2023
Response from LB on Nov 8, 2023
Gracias por compartir su experiencia, nos da gusto saber que todo marcho bien. Esperamos tenerle de regreso.

6/10 Okay

Luis

Business traveller
Liked: Cleanliness, property conditions & facilities
Too noisy!
The place is intended for business travelers, but not once have I been able to hear my guests during business meetings. I go for breakfast, and I hear music so loudly early in the morning, as if I had landed in Cancun. Please, please, consider hiring a consultant to advise this hotel on creating suitable environments for conducting business meetings. If this hotel is geared towards partying, then I'll be looking for a better alternative next time.
Stayed 5 nights in Oct 2023
Response from LB on Nov 8, 2023
Dear Mr. Luis,Please accept my apologies for the inconvenience you experienced in regards of your rest and comfort. Please we look forward to have you back, rest assure we value your experience and your comments for us to improve.

8/10 Good

Cesar

Liked: Cleanliness, property conditions & facilities
The gym needs to be upgraded and not enough restaurants
Stayed 5 nights in Sep 2023
Response from LB on Nov 8, 2023
Gracias por compartir su experiencia, nos da gusto saber que todo marcho bien. Esperamos tenerle de regreso.Estamos en proceso de cambio de equipo y mejora de nuestro gimnasio.

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from LB on Oct 3, 2023
Apreciable Sr. Cesar,Gracias por su preferencia de estadía nos da mucho gusto saber que todo estuvo bien. Le esperamos nuevamente.

10/10 Excellent

Otto

Stayed 1 night in Sep 2023
Response from LB on Oct 3, 2023
Apreciable Sr. Otto,Gracias por su preferencia de estadía nos da mucho gusto saber que todo estuvo bien. Le esperamos nuevamente.

6/10 Okay

Hector

Liked: Property conditions & facilities
Disliked: Cleanliness
Found a dorito leftover under the sheets
Stayed 1 night in Aug 2023
Response from LB on Oct 3, 2023
Gracias por sus comentarios por su estancia con nosotros, hemos tomado acciones correctivas para que situaciones similares no ocurran nuevamente.

8/10 Good

Rosa

Stayed 1 night in Sep 2023
Response from Kelim Diaz on Sep 22, 2023
Estimada Rosa;Agradecemos su evaluación, nuestro principal objetivo es brindarles experiencias memorables a nuestros huespedes.Esperamos pronto contar con una nueva visita suya.

10/10 Excellent

Olimpia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You need to get better cable… as always you have the best housekeeping in all Tegucigalpa
Stayed 4 nights in May 2023
Response from LB on Jun 8, 2023
Dear Olimpia,Thank you so much for your preference and valued feedback, please come back soon.

8/10 Good

Walter

Stayed 2 nights in May 2023
Response from LB on Jun 8, 2023
Good day dear Mr. Walter,Thank you very much for your preference, im upset to know we did not meet your expectations.Please give us the opportunity to have you back.

10/10 Excellent

Marcela, Mexico City

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very friendly and helpful. There were varied options for dining and the quality of the food was very good. Loved the Byredo amenities in the room!
Stayed 4 nights in Apr 2023
Response from LB on May 15, 2023
Dear Marcela,Thank you so much for being your hotel of choice in the city, we hope to have you back soon.

6/10 Okay

Yolany

Travelled with family
No good
Stayed 1 night in Apr 2023
Response from LB on Apr 17, 2023
Estimada Srita. Yolany,Lamento saber que no hemos logrado del todo llegar a las exceptivas de servicios que acostumbre de nuestro hotel, espero que pueda darnos una oportunidad nuevamente para atenderle.

10/10 Excellent

Olimpia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the second time my toilet has problems with the flushing same hotel different room
Stayed 3 nights in Feb 2023
Response from LB on Feb 23, 2023
buenas tardes estimada Sa. Olimpia,gracias por su preferencia de hotel, le esperamos pronto.

10/10 Excellent

Mirza, Oklahoma City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean and safe facilities.
Response from LB on Jan 20, 2023
Dear Guest,Thank you so much for your preference, we hope to have you back soon.

10/10 Excellent

Pedro

Stayed 4 nights in Dec 2022

8/10 Good

Irma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very well located
Stayed 1 night in Dec 2022
Response from LB on Jan 12, 2023
Good day Irma,Thank you very much for your stay, we hope to have you back.

10/10 Excellent

Maximo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best housekeeping ever!!!!!!!!
Stayed 6 nights in Dec 2022
Response from LB on Dec 28, 2022
Dear guest,thank you for your preference, we hope to have you back.

10/10 Excellent

Cesar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Response from LB on Dec 28, 2022
Dear guest,thank you for your preference, we hope to have you back.

10/10 Excellent

Joel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The intercontinental it’s the right spot to stay at while you’re visiting Tegucigalpa
Stayed 7 nights in Dec 2022
Response from LB on Dec 12, 2022
Dear Mr. Joe,Thank you very much for your preference, we hope to have you back.

10/10 Excellent

Jesus, Hempstead

Stayed 1 night in Dec 2022

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, would stay again!
Stayed 3 nights in Nov 2022
Response from LB on Nov 21, 2022
Good day dear Carlos,Thank you so much for your preference, we are glad to know you had a good stay, hoping to have you back.Have a great day,

10/10 Excellent

Angel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the facilities and the friendliness of the staff. Location was great
Stayed 2 nights in Oct 2022
Response from LB on Oct 26, 2022
Estimado Sr. Angel,gracias por su preferencia de hotel, nos da gusto que pudo disfrutar de su estadía. Esperamos tenerle de regreso pronto.

8/10 Good

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2022

2/10 Terrible

Melissa

Stayed 3 nights in May 2022
Response from LB on Oct 11, 2022
Estimado Huesped,gracias por su reciente visita en InterContinental Tegucigalpa, lamento que su estadia no fue la mejor sin embargo agradecemos su retroalimentacion para tener una mejora continua.Esperamos tenerle de regreso pronto,

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

José Raúl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 1 night in Sep 2022
Response from LB on Oct 3, 2022
Buen dia apreciable Sr. José,Gracias por darnos la oportunidad de tenerle como nuestro huésped para visita visita en Tegucigalpa. Le esperamos pronto.

10/10 Excellent

Manuel Alejandro Arias

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff always available and open to ensure you have a great stay
Stayed 3 nights in Sep 2022
Response from JMuchnik on Sep 24, 2022
Dear Mr. Arias: Thank you for taking the time to provide such a nice review about your recent experience. We are delighted to know you enjoyed it and our staff services. We look forward to your future visits. Best Regards, Joel Muchnik / General Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel no problems at all
Stayed 1 night in Sep 2022
Response from LB on Sep 14, 2022
Estimado Huesped,Gracias por darnos la oportunidad de servirle en su visita a Tegucigalpa, esperamos tenerle de regreso pronto.

10/10 Excellent

Maximo

Stayed 8 nights in Aug 2022
Response from LB on Aug 22, 2022
Estimado Huesped,gracias por darnos el honor de tenerle como huesped en esta su casa.Le esperamos nuevamente,

8/10 Good

PAOLA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food can be better
Stayed 3 nights in Aug 2022
Response from TDuron on Aug 16, 2022
Thank you for your comment Paola, we are going to share this information with the chef in order to improve. Thank you very much for your time

8/10 Good

Leticia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable accommodations.
The location is perfect! Very close to the mall. Very clean hotel with great food options. We very much enjoyed our comfortable stay!
Stayed 3 nights in Jul 2022
Response from LB on Aug 2, 2022
Dear Guest, Thank you for giving us the opportunity to host your stay in Tegucigalpa. We hope that you can come back once again. Kind regards,

10/10 Excellent

Marco Antonio

Stayed 1 night in Jul 2022
Response from LB on Aug 1, 2022
Estimado huésped, gracias por darnos la oportunidad de atenderle en su visita a Tegucigalpa, esperamos tenerle de regreso pronto.

2/10 Terrible

Tiffany

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2022