Indoor pool

Reviews of Bay Inn

2.5 out of 5
Bay Inn
1020 W Lake Street, Tawas City, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 338 out of 886 reviews" "
Rating 8 - Good. 373 out of 886 reviews" "
Rating 6 - Okay. 112 out of 886 reviews" "
Rating 4 - Poor. 43 out of 886 reviews" "
Rating 2 - Terrible. 20 out of 886 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie

Travelled with partner
Liked: Amenities, property conditions & facilities
Front desk person at check in was awesome
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello Leslie,We are delighted to hear that you had a positive experience with our front desk team during your check-in. Our staff strives to provide exceptional service to all our guests. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 Excellent

Karen

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Karen,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have heated floors in their rooms, which is something that most motels dont have. I most definitely will be coming back
Stayed 1 night in Jan 2024
Response from Manager on Jan 30, 2024
Hello Christopher,Thank you for your positive feedback! We're delighted to hear that you enjoyed the added comfort of our heated floors. We look forward to welcoming you back on your next visit.

8/10 Good

Gayle

Stayed 1 night in Jan 2024
Response from Manager on Jan 26, 2024
Hello Gayle,Thank you for choosing to stay with us! We're delighted to hear that you had a pleasant experience during your time at our hotel. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the near future for another enjoyable stay.

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was fine, room was clean,staff friendly. Fruit options for breakfast would be nice.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Chris,We appreciate your positive feedback regarding the cleanliness of our rooms and the friendly staff. We understand your preference for fruit options at breakfast and will take this into consideration for future improvements. We hope that overall your stay was pleasant and we would be delighted to welcome you back again in the future.

6/10 Okay

Timothy

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Timothy, We appreciate you choosing our hotel for your stay. If you have any feedback or concerns about your experience, please don't hesitate to reach out to us directly. We value your input and want to ensure we address any issues that may have arisen during your stay.

10/10 Excellent

edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, nice night time staff
Stayed 2 nights in Dec 2023
Response from Manager on Dec 21, 2023
Hello edward,Thank you for sharing your feedback! We appreciate your kind words about the cleanliness of our rooms and our dedicated night staff. It's great to hear that you had a positive experience during your stay. We hope to welcome you back in the future.

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello James,Thank you for choosing our hotel for your stay. We are glad to hear that you had a positive experience with us. If there is anything else we can do to improve your future stays, please let us know. We look forward to welcoming you back soon.

8/10 Good

warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello warren,Thank you for choosing our hotel for your recent stay. We appreciate your rating and are glad to know that you had a positive experience overall. If there's anything specific you'd like to share, please reach out to us directly so we can address any concerns. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff checked me in. Room Is clean and bed is comfortable
Stayed 1 night in Dec 2023
Response from Manager on Dec 8, 2023
Hello Rick,Thank you for sharing your positive experience with our friendly and helpful staff. We're pleased to hear that your room was clean and the bed provided a comfortable stay. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

SUSAN

Travelled with partner
Nice place
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello SUSAN,Thank you for your kind feedback! We're delighted to hear that you found our hotel to be a pleasant place to stay. It was our pleasure hosting you, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is exceptional!
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Diane,Thank you for your kind words about our exceptional staff! We pride ourselves on delivering excellent service to our guests. Your positive feedback is greatly appreciated.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Very Comfortable
Stayed 2 nights in Nov 2023
Response from Manager on Nov 28, 2023
Hello Darlene,Thank you for your feedback! We're delighted to hear that you found your stay with us to be very comfortable. Our team takes great pride in providing a comfortable and pleasant experience for our guests. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo trip
Nice hotel, friendly staff.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Shawn,Thank you for your kind feedback about our hotel and our friendly staff. We truly appreciate your positive comments and are delighted to hear that you had a pleasant stay. Should you have any further suggestions or feedback, please feel free to reach out to us directly. We hope to welcome you back in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Nov 2023
Response from Manager on Nov 16, 2023
Hello Linda,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are delighted to hear that you enjoyed your time with us. We strive to provide a pleasant experience for all our guests and hope to welcome you back in the future. Safe travels!

8/10 Good

Timothy

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Manager on Nov 16, 2023
Hello Timothy,Thank you for choosing our hotel for your recent stay. We appreciate your positive feedback and are glad you had an overall enjoyable experience. We apologize for any inconvenience you encountered during your stay and appreciate your understanding. If you have any further concerns, please don't hesitate to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your high rating and are delighted that you enjoyed your stay with us. We strive to provide exceptional service and we hope to welcome you back soon for another wonderful experience at our hotel.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place with pool close to town
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello Keith,Thank you for choosing our hotel during your visit to our town. We appreciate your kind feedback on our pool and convenient location. We strive to provide a pleasant experience to all our guests and we hope to welcome you back in the future for another enjoyable stay.

4/10 Poor

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was absolutely horrendous
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Chris,We value your feedback and apologize for any discomfort experienced during your stay. We appreciate you bringing this to our attention and will make sure to review the condition of our beds to ensure a more comfortable experience for future guests.

8/10 Good

Glenn

Stayed 1 night in Oct 2023
Response from Manager on Nov 22, 2023
Hello Glenn,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.

6/10 Okay

Jimmy

Stayed 3 nights in Oct 2023
Response from Manager on Nov 4, 2023
Hello Jimmy,Thank you for your exceptional rating! We truly appreciate your feedback and are delighted to hear that you had such a fantastic experience with us. We strive to provide an outstanding stay for all of our guests, and we're thrilled that we were able to exceed your expectations. We would be honored to welcome you back in the future for another memorable stay.

8/10 Good

christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night at the tawas beach resort and we were not happy. spent the last 2 nights here and it was cheaper and the place was not bad. we would come back
Response from Manager on Nov 3, 2023
Hello christian,Thank you for choosing to stay at Tawas Beach Resort. We appreciate your feedback and are glad to hear that you found our rates competitive and enjoyed your overall stay. We look forward to welcoming you back in the future.

8/10 Good

Judith E

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The room was nice, pool was nice. The breakfast was not what I expected, very skimpy. When I made the reservation, I had no idea there was no elevator. And I was on the 2nd floor, so I had some difficulty going up and down the stair, using a cane. The guy at the front desk said nope don't have a first floor room I can give you a refund. Very rudely. When I checked in he was not people friendly at all. No eye contact, no hello, nothing.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 29, 2023
Hello Judith E,Thank you for your feedback regarding your recent stay. We appreciate your kind words about the room and pool. We apologize for any inconvenience you experienced with the breakfast. Our team strives to provide a satisfying dining experience for all guests. We apologize for any difficulty you encountered with the lack of an elevator, and regret any rudeness you may have encountered from our front desk staff. We will address your concerns to ensure our guests receive a warm and friendly welcome upon arrival.

8/10 Good

Kenneth

Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Kenneth,Thank you for choosing our hotel! We appreciate your positive rating. Let us know if there's anything we can do to make your next stay even better.

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 27, 2023
Hello Diane,Thank you for your amazing rating! We're thrilled to have exceeded your expectations and look forward to welcoming you back again soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Contented Stay
I enjoyed my stay very much. I felt comfortable and safe traveling alone. The staff was friendly and welcoming. I needed a couple things and you provided them easily. Thank you
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Hello Kelly,Thank you for choosing our hotel! We're delighted to hear that you had a comfortable and safe stay. Our friendly staff is always here to ensure your needs are met. We look forward to hosting you again soon!

8/10 Good

Liz

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff. Pool not very clean.
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Liz,Thank you for your feedback. We apologize for any inconvenience you experienced with the pool and appreciate your comments on the cleanliness of the room and friendliness of our staff. We will make sure to address the pool issue promptly. Thank you for staying with us

6/10 Okay

Paula

Travelled with partner
Liked: Staff & service
Bathroom floor was a bit dirty. But I do realize hiring staff these days is difficult.
Stayed 1 night in Oct 2023
Response from Manager on Oct 20, 2023
Hello Paula, Thank you for bringing this to our attention. We apologize for any inconvenience caused and will address the cleanliness issue promptly.

8/10 Good

Amanda

Liked: Property conditions & facilities
The toilet had a ring around the bowl so you could tell it hadn’t been scrubbed and then the soap dispensers barely give out soap.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 19, 2023
Hello Amanda,We apologize for the inconvenience and will ensure that the cleanliness and functionality of the toilet and soap dispensers are addressed promptly. Thank you for bringing this to our attention.

8/10 Good

JENNIFER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night. Room was clean, property was clean.
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello JENNIFER,Thank you for choosing our hotel for your stay! We are glad to hear that you found the room and property clean. We hope to welcome you back soon!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That we were able to check in late.
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Amy,We are happy to offer late check-in options for our guests. Thank you for choosing our hotel!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice & clean
Nice & clean hotel for the price. Bed was a little too firm for our liking but overall it was okay. Jacuzzi tub in the room was nice & relaxing.
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Susan,Thank you for your feedback! We're glad to hear that you found our hotel clean and reasonably priced. We're sorry the bed's firmness wasn't to your liking, but we're pleased the jacuzzi tub provided a relaxing experience. We appreciate

8/10 Good

Kathleen

Travelled with group
Liked: Staff & service, property conditions & facilities
The property was clean except for the carpet. Not horrible, but spots in places. Bathroom, bedroom and surfaces were clean.
Stayed 1 night in Oct 2023
Response from Manager on Oct 16, 2023
Hello Kathleen, Thank you for letting us know. We apologize for any inconvenience caused by the condition of the carpet. We appreciate your feedback and will ensure that this issue is addressed promptly.

10/10 Excellent

Kim

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Kim,Thank you for your feedback! We are glad to hear that you found our hotel to be pet-friendly. We hope you and your furry friend had a wonderful stay with us.

10/10 Excellent

Raeni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very good experience at Bay Inn. Very kind staff and clean room.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hi Raeni,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and jacuzzi was great. Beds comfortable. Big rooms. Friendly staff.
Stayed 1 night in Oct 2023
Response from Manager on Oct 13, 2023
Hello Diana,Thank you for your kind words! We're thrilled to hear that you enjoyed our pool, jacuzzi, comfortable beds, spacious rooms, and friendly staff. We hope to welcome you back again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 13, 2023
Dear Guest,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Brandon

Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Hello Brandon,We are delighted to hear that you had a wonderful experience at our hotel! Thank you for taking the time to share your feedback with us. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We value your patronage and look forward to welcoming you again in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 13, 2023
Hello David,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff-very kind and engaged.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello Denise,Thank you for taking the time to share your comments regarding our staff. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2/10 Terrible

Vanessa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location...but that's it!
Thought it was a great value until we staw the state of the room. Dilated, repairs were unfinished, stained linens, and inability to turn the volume up on TV past whisper level. The beds are so uncomfortable and pillows are like burlap sacks. No exaggeration...stay away.
Stayed 2 nights in Oct 2023
Response from mike on Oct 8, 2023
we will address the issue

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Michelle,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

KAREN, South Lyon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who checked us in was so sweet and very helpful with restaurant suggestions.
Response from Manager on Oct 9, 2023
Hello KAREN,It means so much to have earned your business. We appreciate the feedback regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

KAREN, South Lyon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Hello KAREN,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

6/10 Okay

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 6, 2023
Hello Emma, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Okay

Jie

Liked: Staff & service
Breakfast is very cheap
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello Jie ,Thank you for your feedback, breakfast selection varies from day to day depending on the chef’s assigned. We do hope that we get the chance to host you again.

8/10 Good

Cosmos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room and clean., good breakfast included.Close to town but wish it had a waterfront access to all the great parks around. We would stay there again, nice staff.
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Cosmos,Thank you for your review and comments regarding our staff and your insights regarding our breakfast. I hope that we will impress you with exemplary service during future visits.

2/10 Terrible

Nour

Wrong room given
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello Nour ,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Matthew,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 Okay

Kathleen

Travelled with group
Liked: Room comfort
Short visit
Overall conditions were OK except the windows on our room and the breakfast were filthy. We could hardly see out our window. Right before leaving I noticed 2 clumps of ants in the bathroom. We were in room 104.
Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello Kathleen ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.