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Reviews of Hotel Alba Palace

3 out of 5
Hotel Alba Palace
Via Della Scala 22, Florence, FI

Reviews

8.8

Excellent

Rating 10 - Excellent. 519 out of 1000 reviews" "
Rating 8 - Good. 387 out of 1000 reviews" "
Rating 6 - Okay. 71 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 7 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator / loft was out of service and we were on the top floor
Stayed 1 night in Apr 2024
Response from alba on Apr 9, 2024
Good afternoon,We are sorry about the elevator but it was out of order for a big problem that we tried immediatly to solve , anyway we offered to all our guests help to brig the luggage also on the top floor ! Hotel Alba Palace

8/10 Good

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
As advertized, good small hotel, centrally located with good staff, clean rooms and good breakfast.
Stayed 2 nights in Apr 2024
Response from Hotel Alba Palace on Apr 7, 2024
Dear guests, thank you for this feedback. Hotel Alba Palace

10/10 Excellent

Kareen Ann, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have always been treated extremely well here. Love the staff too!
Stayed 7 nights in Mar 2024
Response from Hotel Alba Palace Firenze on Mar 20, 2024
Thank you! See you next year!

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy Buen desayuno. Habitación familiar amplia. Buena atención. Buena cama. Buena limpieza.
Stayed 2 nights in Feb 2024
Response from Hotel Alba Palace on Mar 2, 2024
Estimado Cliente, Muchas Gracias por su amable palabras! Hotel Alba Palace

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotel Alba Palace on Feb 29, 2024
Dear guests, thank you for this feedback. Hotel Alba Palace

10/10 Excellent

Maria Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, and convenient. Staff was super friendly and helpful at all times. Quiet at nights if you keep the window closed. Breakfast was good and the staff at the breakfast area are incredibly nice. Sad we missed the sign about free happy hour drink every day. Will definetly stay again. Grazie!
Response from Hotel Alba Palace on Feb 27, 2024
Dear guests, thank you for your fantastic review, we are happy to know that was a nice stay. Hotel Alba Palace

8/10 Good

Ho Yun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alba Palace Hotel on Jan 29, 2024
Dear guests, thank you for your review! Alba Palace Hotel

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was AMAZING! Very nice room with comfortable beds and pillows.
Stayed 3 nights in Nov 2023
Response from Hotel Alba Palace on Dec 1, 2023
Dear guests, we are happy to receive your review and we really want to thank you for this feedback. Hotel Alba Palace

10/10 Excellent

Alex, Pasadena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely charming European hotel, close to every site and convenient to train station and airport. Perfect place to sleep get a solid breakfast and head out and enjoy Firenze!!!
Stayed 1 night in Nov 2023
Response from sara on Nov 21, 2023
Dear guests, thank you for your fantastic review, we are happy to know that was a nice stay. Hotel Alba Palace

10/10 Excellent

Rosaura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, clean and very friendly staff!! we’ll be back.
Stayed 2 nights in Nov 2023
Response from sara on Nov 21, 2023
Dear guests, thanks for your great and nice review, we are happy to know that was a nice stay. Hotel Alba Palace

10/10 Excellent

Lois, Greenbrae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff--helpful and nice. Great location.
Stayed 3 nights in Oct 2023
Response from Hotel Alba Palace on Nov 4, 2023
Dear guests, thanks for your great and nice review, we are happy to know that was a nice stay. Hotel Alba Palace

8/10 Good

RICHARD, Hillsboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants. Convenient to train station.
Stayed 2 nights in Oct 2023
Response from alba on Oct 28, 2023
Thank you very much for your review ! Hotel Alba Palace

10/10 Excellent

Yuan

Stayed 3 nights in Oct 2023
Response from Hotel Alba Palace on Nov 2, 2023
Dear guest, thank you for your lovely review, we are happy to know that you enjoyed your time with us. Hotel Alba Palace

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming boutique. Close to everything.
Stayed 3 nights in Sep 2023
Response from sara on Oct 2, 2023
Dear guests, thank you for your review, we are happy to know that was a nice stay. Hotel Alba Palace

6/10 Okay

Vicky

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was not very friendly or helpful for dinner suggestions or for making reservations.
Stayed 2 nights in Sep 2023
Response from Hotel Alba Palace on Sep 27, 2023
Dear guests, thank you for your review, we are so sorry that you have not been satisfied by us! Our guests always find ou entire staff is very helpful and friendly!

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 2 nights in Sep 2023
Response from sara on Sep 25, 2023
Thank you for your kind feedback !!Hotel Alba Palace

8/10 Good

Amanda

Liked: Cleanliness, property conditions & facilities
So close to the train and to walk to the major sites in Florence. For happy hour, which was an amazing and. Nice surprise, but the person manning the bar was not happy. Someone should not be afraid to talk to guests and interact.
Stayed 1 night in Sep 2023
Response from Alba Palace Hotel on Sep 23, 2023
Dear guests, thank you for your review, we are glad to know that overall it was a nice stay. Alba Palace Hotel

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Alba Palace on Sep 17, 2023
Dear guest, thank you for your lovely review, we are happy to know that you enjoyed your time with us. Hotel Alba Palace

8/10 Good

Ryutaro, Roma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フィレンツェ旧市街にあるホテルでは、ゆったりと落ち着いた感じのお部屋と建物です。観光には便利です。ただ、長期滞在ではなく、1泊とか2泊であれば、とても有効に使えると思います。何をするにしても行動しやすいので、予約するには越したことない。
Stayed 1 night in Sep 2023
Response from Hotel Alba Palace on Sep 14, 2023
Dear guests, we are happy to receive your review and we really want to thank you for this feedback. Hotel Alba Palace

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Alba Palace on Sep 14, 2023
Dear guests, thanks for your great and nice review, we are happy to know that was a nice stay. Hotel Alba Palace

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious, lots of room for the luggage’s and anything a traveler/family would need. The Balcony was a really nice bonus. The free happy hour and the breakfast included also made this stay more amazing. Really close to the Train station and most of the attractions. Overall, an excellent place for the price as well.
Stayed 1 night in Aug 2023
Response from Hotel Alba Palace on Sep 6, 2023
Dear guests, we are happy to know that you had a wonderful stay with us, thank you very much for the nice review . Hotel Alba Palace

6/10 Okay

Adwoa

It was fine. The room had a very strong perfume smell.
Stayed 2 nights in Aug 2023
Response from Alba Palace Hotel on Sep 7, 2023
Dear guests, thank you for your review, we are glad to know that overall it was a nice stay. Alba Palace Hotel

10/10 Excellent

ANTHONY, ST MORRIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Alba Palace on Sep 9, 2023
Dear guests, we are happy to receive your review and we really want to thank you for this feedback. Hotel Alba Palace

8/10 Good

esperanza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilo y limpio.
, lo necesario, desayuno variado, limpio, cerca a la estaxion del tren , buena atencion sobretodo de una sra peruana del conedor muy buena y agradable.
Stayed 3 nights in Jul 2023
Response from Hotel Hotel Alba Palace on Aug 5, 2023
Estimado Cliente, gracias por su comentario! Nosotros estamos feliz que le ha gustato nuestro Hotel Hotel Alba Palace

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, excellent location, great free breakfast
Stayed 1 night in Jul 2023
Response from Hotel Alba Palace on Aug 4, 2023
Dear guests, thank you for your fantastic review, we are happy to know that was a nice stay Hotel Alba Palace

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Hotel Alba Palace on Aug 3, 2023
Dear guests, We are so happy you have appreciated our Hotel, many Thanks for this wonderful review. Hotel Alba Palace

10/10 Excellent

Melissa Ann

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Tuscany in very way. We were tickled with the thought that the hotel represented Florence itself. It’s not an upscale hotel with modern amenities but it’s a hotel with personalized service and wonderful decorations representing Tuscany….
Stayed 2 nights in Jul 2023
Response from Hotel Alba Palace on Aug 1, 2023
Dear guests, we are happy to receive your review and we really want to thank you for this feedback. Hotel Alba Palace

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved the unique design of the hotel with a loft bedroom for the kids and a huge jetted bath tub. The location is very close to the train station and walkable to all of the nearby museums, restaurants and shopping. Complimentary breakfast was also a nice amenity though our flight was early and we didn’t get to enjoy it. The only negative is the air conditioning didn’t keep the room as cool as it should. We woke up a little uncomfortable. Highly recommend overall.
Stayed 1 night in Jul 2023
Response from Hotel Alba Palace on Jul 17, 2023
Dear guests, we are happy to receive your review and we really want to thank you for this feedback. Hotel Alba Palace

10/10 Excellent

gloria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel, it far exceeded our expectations. Our room was stunning, the hotel in general was beautiful, and the location was perfect (only 4 minutes walk to the train station, 10 minutes to the duomo or the bridges)
Stayed 2 nights in Jun 2023
Response from Hotel Alba Palace on Jul 4, 2023
Dear guests, we are happy to receive your review and we really want to thank you for this feedback. Hotel Alba Palace

10/10 Excellent

Catherine, Arlington

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in convenient location - easy walk to train, market and sites. Room was very cool - spiral stair to 2nd level for kiddos and brick dome ceiling! Such a great change from the normal hotel room box. Staff extremely friendly and helpful.
Stayed 1 night in Jun 2023
Response from Hotel Alba Palace on Jul 2, 2023
Dear guests, we are delighted to hear that you had a wonderful stay with us and thank you very much for the nice review . Hotel Alba Palace

4/10 Poor

CHUWEI

Stayed 2 nights in Jun 2023
Response from Hotel Alba Palace on Jul 22, 2023
Dear guests, Thank you for taking the time to share your feedback even if we did not fully meet your expectactions. A reason would have been appreciated Hotel Alba Palace

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating staff, left luggage for an overnight trip and they were totally cool with it. Also slept through a wake-up call & they knocked on my door to make sure I was up!!! Great location & breakfast - Great Spot in Florence!!!
Stayed 2 nights in May 2023
Response from alba on Jun 22, 2023
Dear guests, We are so happy you have appreciated our Hotel, staff and services! Many Thanks for this wonderful review. Hotel Alba Palace

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
2nd time staying here and love the location & staff is very accommodating!!! Room was bigger than expected, breakfast/food was great - Great Trip!!!
Stayed 2 nights in May 2023
Response from alba on Jun 22, 2023
Dear guests, thank you so much for your wonderful review and for staying with us. We are so happy to have met your expectations! Hotel Alba Palace

8/10 Good

Candice Ann

Stayed 6 nights in Jun 2023
Response from Hotel Alba Palace on Jun 12, 2023
Dear guests, thank you for this feedback. Hotel Alba Palace

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Alba Palace on Jun 13, 2023
Dear guest, thank you for your lovely review, we are pleased to know that you enjoyed your time with us. Hotel Alba Palace

10/10 Excellent

amber

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great Location
We really liked the Alba Palace Hotel. It's in a great location, clean, and the breakfast was good. The front desk people could of been nicer, but would definitely stay again.
Stayed 3 nights in Apr 2023
Response from Hotel Alba Palace on Apr 19, 2023
Dear guests, thanks for your great and nice review, we are pleased to know that was a nice stay. Hotel Alba Palace

10/10 Excellent

Nanci

Stayed 4 nights in Apr 2023
Response from Hotel Alba Palace on May 8, 2023
Dear guests, thanks for your great and nice review, we are pleased to know that was a nice stay. Hotel Alba Palace

10/10 Excellent

Ari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at Florence.
Very nice place to stay. Full breakfast was very nice and tasty. Stuff was friendly and always helpful. Walking distance to the rail station and very close to the city historic center. Highly recommended.
Stayed 3 nights in Mar 2023
Response from Hotel Alba Palace on Apr 11, 2023
Dear guests, We thank you for the review and for the time dedicated to share your experience with us! We are so happy to know that you had so unforgettable experience. Hotel Alba Palace

10/10 Excellent

Dana

Stayed 2 nights in Apr 2023
Response from Hotel Alba Palace on May 1, 2023
Dear guests, we are happy to receive your review and we really want to thank you for this feedback. Hotel Alba Palace

8/10 Good

Elenita

Stayed 3 nights in Mar 2023
Response from Hotel Alba Palace on Apr 26, 2023
Dear guests, thanks for your nice review, we are pleased to know that was a nice stay.

10/10 Excellent

Igor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing hotel , great location close to the train station
Stayed 2 nights in Mar 2023
Response from Hotel Alba Palace on Mar 26, 2023
Dear guests, thank you so much for your wonderful review and for staying with us. We are so happy to have met your expectations! Hotel Alba Palace

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice room. The part of town wasn’t the greatest.
Stayed 1 night in Feb 2023
Response from Hotel Alba Palace on Feb 8, 2023
Dear guests, thanks for your nice review, we are pleased to know that was a nice stay. Hotel Alba Palace

8/10 Good

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The employees were nice and the hotel was clean. The room was hot and the hotel doesn't let you use the air conditioning during cold months so we had the window open and got eaten mlby mosquitoes.
Response from Hotel Alba Palace on Jan 13, 2023
Dear guests, thanks for your nice review. Hotel Alba Palace

10/10 Excellent

JOSE, MIAMI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 2 nights in Nov 2022
Response from Hotel Alba Palace on Nov 24, 2022
Dear guests, we really want to thank you for this feedback. Hotel Alba Palace

10/10 Excellent

Kareen, Chicago

Liked: Staff & service, amenities, property conditions & facilities
I think the hotel is a great place to stay in Florence because of its cleanliness, its staff, and morning breakfasts, etc., etc. The front desk people go out of their way for you too. I feel at home there.
Response from Hotel Alba Palace on Nov 6, 2022
Thanks for your great and nice review, we are pleased to know that was again a nice stay. Hotel Alba Palace

10/10 Excellent

Carolyn

Stayed 4 nights in Sep 2022

10/10 Excellent

joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Helpful and friendly staff, beautiful hotel with a lovely breakfast!
Stayed 3 nights in Sep 2022
Response from sara on Sep 18, 2022
Dear guests, Thank you for taking the time to share your feedback . Hotel Alba Palace

10/10 Excellent

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best family room ever!!!
We loved the family room! Very clean, very friendly and great morning coffee!!! Thank you for a Florence authentic hospitality!!!
Stayed 3 nights in Jul 2022
Response from Hotel Alba Palace on Jul 29, 2022
Dear guests, we are delighted to hear that you had a wonderful stay with us and thank you very much for the nice review . Hotel Alba Palace

8/10 Good

Weronica

Stayed 1 night in Jul 2022
Response from Hotel Alba Palace on Jul 20, 2022
Dear guests, thank you for your kind words. We are all very happy that you enjoyed your stay in our Hotel. Hotel Alba Palace

10/10 Excellent

carlo

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
The location and the room were excellent
Stayed 2 nights in Jul 2022
Response from Hotel Alba Palace on Jul 15, 2022
Dear guests, we are happy to receive your review and we really want to thank you for this feedback. Hotel Alba Palace