Front of property

Reviews of City Palace Hotel

5 out of 5
City Palace Hotel
Amir Temur Street, 15, Tashkent

Reviews

8.2

Very good

Rating 10 - Excellent. 45 out of 129 reviews" "
Rating 8 - Good. 57 out of 129 reviews" "
Rating 6 - Okay. 21 out of 129 reviews" "
Rating 4 - Poor. 4 out of 129 reviews" "
Rating 2 - Terrible. 2 out of 129 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Miroslav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Great location.
Stayed 1 night in May 2023

8/10 Good

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Was quite and quick.
Stayed 4 nights in May 2021

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Good location, very nice rooms. Breakfast buffets were truly terrible. Indoor swimmingpool/hot tub only available for use 9am to 3pm on a Saturday, not available at all on Sunday.
Stayed 3 nights in Apr 2021

8/10 Good

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Oleg, Orlando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, great breakfast, clean rooms! It has swimming pool and gym.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Clean and tidy. Few facility problems, but overall very convenient and nice place to stay.
Stayed 7 nights in Feb 2020

8/10 Good

Meftuni

Business traveller
Liked: Cleanliness, room comfort
City palace Tashkent
They had only 12 Russian and local tv channels only Limited breakfast buffet selection
Stayed 3 nights in Jan 2020

10/10 Excellent

KADA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair
Fair enough. Hot and cold breakfast. Fresh juice was great. Very quiet at night. Hot water works well. Nice location. TV was broken but I don’t watch anyway. Wifi in the room was okay. Overall i would stay here if i got to visit Tashkent again.
Stayed 3 nights in Nov 2019

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to be in Tashkent
Great place to be in Tashkent. Nice, clean, great staff.
Stayed 1 night in Oct 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the stay
Right in the centre for sightseeing only short walks away. Near metro station as well. Staff are excellent and friendly. A great breakfast.
Stayed 2 nights in Sep 2019

6/10 Okay

Dr. Elseiq

Disliked: Room comfort
Not the most amazing stay. Would not book here again.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs electrical plugs in the bathroom and better internet in the rooms.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jun 2019

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional attitude of staff was commendable and all facilities worked well. I was particularly impressed with the pool/spa area - indoor and outdoor pools and jacuzzi and wet/dry saunas at good temperatures.
Stayed 3 nights in May 2019

10/10 Excellent

JASEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Batya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding and accomodating special needs upon request
Stayed 1 night in Apr 2019

8/10 Good

Leon, Washington, DC

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Good breakfast Overall good value for money
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

10/10 Excellent

jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with Good location
Room was nice with full set of toiletries. 2 bottles of water. Breakfast fine with cook making eggs and full line of food and breads. Excellent WiFi in room.
Stayed 1 night in Mar 2019

6/10 Okay

Vera

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not very good stay.
Good location and food.Very slow and not adequate service for the 4*hotel in the reception and restaurant.Difficult to sleep as there is no fresh air supply or because of working fan coil unit,too hot in the room.Absolutely not acceptable speed of the entrance rotating doors-I had a fall trying to avoid being stuck in the door with my luggage as it DOES not stop. Noone said "sorry". I asked at the reception to order a taxi to the airport and when I was charged nearly double rate(knew how much the cost can be)-I was told that extra is for the bad weather conditions!!They have to deal with another taxi company.
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2018

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
(Too) warm and welcoming
The lobby was decorated with beautiful local style, and reception staff were always friendly. Breakfast was abundant and delicious. The room was very comfortable and clean. My only complaint was that the room temperature was very warm, and even when I completely turned off the heat using the in-room controls, the temperature stayed uncomfortably warm. There was no way to open a window to mitigate the warmth. They attempted to fix the problem but couldn't find a problem, so they offered to change my room. The second room offered the same experience -- pleasant in every way other than the temperature.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Beautiful room, great bed and amazing breakfast
Stayed 1 night in Nov 2018

8/10 Good

Ranson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay
This was a pleasant stay in a hotel that is centrally located for most business needs in Tashkent. my only real issue was with the heater which was hard to control, but service was very good and breakfast offered a lot of choices.
Stayed 7 nights in Oct 2018

8/10 Good

omer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

10/10 Excellent

saeed

Convenient location, good service, helpful English speaking staff, onsite currency exchange service
Stayed 1 night in Sep 2018

10/10 Excellent

Helena

Very good hotel.
A very nice hotel in the city centre. Breakfast was fantastic, staff spoke English, was friendly a always ready to assist. Nicely furnished, comfortable bed with quality linen. Great garden with 2 elegant swimming pools, both of good size. Well maintained and clean. It was pleasant to sit there and relax in an evening breeze after each hot day. They also have a nice indoor pool - large, clean and staffed. It was a relaxing oasis after the demanding Samarkand, Bukhara, Khiva trip.
Stayed 2 nights in Aug 2018

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
big improvement
we have stayed at the City Park many times but now with renovations and a well trained staff City Park is much better
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite place in Tashkent ❤️
Stayed 5 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff. Breakfast was one of the best in high standard hotel. Location is prime!
Stayed 3 nights in Jun 2018

6/10 Okay

Sarah

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Decent hotel in a good location. Very comfortable beds however room temperature was very very warm, asked them to fix it and was never fixed. Hotel restaurant only had two items on their menu of many items to choose from for dinner which was disappointing.

4/10 Poor

Jim , New York

Disliked: Property conditions & facilities, room comfort
1 star hotel in a 5 star location
The rooms were hot and the air conditioning system did not work. Furthermore the WiFi is super slow and basically does not work. Though customer service is a common problem in the country, one would expect a trained staff at this hotel. My business partner wanted to extend his stay at the hotel but management would not honor the rate we stayed for a week. They told us that we reserved the rooms through Expedia and had to make reservations or try to get the same price through them. Difficult to do with poor WiFi. So business partner switched to another hotel.
Stayed 7 nights in Mar 2018

6/10 Okay

P, EU

Liked: Staff & service
Very well located
Very low rate quality/price (marked as 5 stars hotel but quality is 4 stars maximum; )

10/10 Excellent

Judith, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
travelers to Tashkent
the hotel is fine. on our return visit at the end of our trip, they made a mistake and assigned us to a room that had not been cleaned, so they changed our room. the hotel is located in the center of Tashkent near many government offices and monuments. but at this location there are not a lot of restaurants in the immediate vicinity of the hotel. the hotel staff were helpful and spoke reasonable (and in some cases good) english.

10/10 Excellent

Al Rat, Brooklyn, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Great location.
Very friendly and courteous staff. Delicious lavish breakfast. Free WiFi is everywhere in the hotel. And they have a very nice pool.

8/10 Good

Naoko

Liked: Cleanliness
Stayed 5 nights in Sep 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
booked big bed room but given a standard room
Stayed 3 nights in May 2022

8/10 Good

Ivan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Удобный отель в центре города
Отель расположен в центре города, в хорошем состоянии, приятные интерьеры. Мебель и сантехника на уровне, в номере есть всё необходимое. Завтрак не плохой. Цена несколько дороговато.
Санузел
Номер
Вид из окна
Stayed 3 nights in Nov 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
挺好的
装修风格偏老,其他都挺好的,已经住过多次
Stayed 1 night in Aug 2021

10/10 Excellent

Lida

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frühstück war nicht so gut organisiert, keine Vielfalt bei der Auswahl für das 5 Sterne Hotel.
Stayed 7 nights in May 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
nice location
Stayed 14 nights in Apr 2021

8/10 Good

Sergey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Все замечательно.
Хороший завтрак, но не помешал бы натуральный кофе. Чистота, комфорт, приветливый персонал. Все на уровне.
Stayed 4 nights in Apr 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Elena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
хороший Отель
Красивый, уютный отель с прекрасным расположением. Хороший завтрак и прекрасное обслуживание в ресторане. Приветливый и компетентный персонал. Чистый и удобный номер. При раннем выезде организовали завтрак в холле. Совет: Такси, заказанное на ресепшн по маршруту отель-ж/д вокзал (на скоростной поезд) стоит в три раза дороже, чем любое другое такси.
Stayed 2 nights in Mar 2020

2/10 Terrible

JINO MOTORS

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you want horrible experience, please go ahead
Worst experience in my entire life traveling around 4 continents over 25 countries. My dear fellow Koreans, if you have money and time, this will be your worst choice trust me. You will feel discriminated by the staff and even the bell boy. Other than that, my experience in Uzbekistan was marvelous, cheers.
Stayed 5 nights in Feb 2020