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Reviews of Dar Souran

4 out of 5
Dar Souran
45, Rue de Commerce - Medina, Tangier

Reviews

9.0

Wonderful

Rating 10 - Excellent. 90 out of 145 reviews" "
Rating 8 - Good. 41 out of 145 reviews" "
Rating 6 - Okay. 10 out of 145 reviews" "
Rating 4 - Poor. 2 out of 145 reviews" "
Rating 2 - Terrible. 2 out of 145 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely stay
We enjoyed our stay at Dar souran very much :) the rooms are very comfortable and both the terrace view and freshly cooked breakfast are amazing. The owner and staff are also extremely friendly and welcoming and make you feel at home. Thanks again for everything, especially to Munir and Jihan who did a wonderful job!!
Stayed 3 nights in Jan 2020
Response from dar souran on Feb 27, 2020
Thanks for your feedback, we wish you had a good stay with us, and we are going to do our best for the next time.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cant express how awesome, friendly and welcoming the whole staff & owner are! They alone make the stay worthwhile & the beauty of Tangier is just the icing on the cake. I would 100% recommend this place to friends. My only suggestion for future guests is to book your transportation from airport with the hotel directly
Stayed 2 nights in Jan 2020
Response from dar souran on Jan 29, 2020
Thank you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
In the thick of the old City with a nice terrace to eat and enjoy the views. The staff was incredible. I felt like a valued guest. Cannot remember the name of the man but he even walked me to get amenities because I surely would have gotten lost. I'm going back and I'll stay here again!
Stayed 1 night in Nov 2019
Response from dar souran on Jan 10, 2020
Thank you for your feedback

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little spot
Staff was very helpful. They helped get us a few dinner reservations and even offered to have someone walk us to dinner so that we didn't get lost or bothered in the medina. The hospitality was great and we loved the rooftop
Stayed 2 nights in Dec 2019
Response from dar souran on Jan 7, 2020
Thank you for your feedback

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from staff on Dec 29, 2019
Thank you for your feedback

10/10 Excellent

Katherine

Stayed 5 nights in Oct 2019

8/10 Good

Pat, Santa Cruz, CA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor was really nice and the staff was super helpful. However, I would have appreciated a door for the bathroom, especially the alcove that held the toilet, and a shower curtain for the shower. Also it is impossible for the taxi to take you to the front door, which meant walking through a labrinth before arriving. Having to carry our luggage for that long was hard and it wasn't until later that we realized it was a safe neighborhood. Breakfast was lovely, a tasty array of bread, pastries, cheese, and eggs with great coffee or tea and fresh squeezed orange juice, served on the terrace.
Stayed 4 nights in Dec 2019
Response from staff on Dec 19, 2019
Thank you for your feedback

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice riad with an elevator! The staff was very nice and helpful.
Stayed 2 nights in Dec 2019
Response from staff on Dec 9, 2019
Thank you for your feedback

10/10 Excellent

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tangers Tip Top
Amazing - this place was perfect. So beautiful - so helpful. The front desk lady did our laundry for us. Everyone was super nice and super helpful. 10 stars! Breakfast on the terrace was good - hotel standard Moroccan style breakfast with juice eggs and bread and cheese. Perfect location and super comfy room and bed. WE ABSOLUTELY LOVED IT and can't recommend it highly enough.
Stayed 3 nights in Nov 2019
Response from staff on Dec 1, 2019
Thank you for your feedback

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019
Response from staff on Nov 17, 2019
thank you for your feedback

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Very central & very clean
First impressions were very favourable. Central location, very clean with friendly, helpful staff. The bed was really hard (but that’s a matter of taste) and the bathroom was separated from the bedroom by a curtain only, and this curtain was falling off the rail. Overall, would recommend but they need to look into that bathroom ‘door’!
Stayed 1 night in Nov 2019
Response from staff on Nov 10, 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from staff on Oct 29, 2019
Thank you for your feedback

8/10 Good

Derek, Slocan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner was very friendly and helpful. The property is also very close walking distance to the ferry.
Stayed 2 nights in Oct 2019
Response from Staff on Oct 15, 2019
Thank you for your feedback

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from staff on Oct 15, 2019
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at desk was phenomenal! Ohh...I forgot her name. So friendly and helpful. I had trouble getting a train ticket and she bought it for me! Riad was right in heart of medina, which made it very noisy (that's the reason i marked it one down), and area is easy to get lost in; but, if you want to be in the heart, this is it! Room and riad were beautiful. Simple, but good breakfast (coffee, juice and breads with jam / cheese).
Stayed 1 night in Oct 2019
Response from staff on Oct 13, 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally warm staff, everyone was impressively helpful and anticipatory of our needs and even minor comforts. Very accommodating to travelers with families. Wonderful stay and highly recommend.
Stayed 3 nights in Oct 2019
Response from staff on Oct 12, 2019
Thank you for your feedback . it's pleasure

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from staff on Oct 9, 2019
Thank you for your feedback

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
This hotel was a treat during our stay in Morocco. The rooms were luxurious and comfortable, the view of the city from the hotel was spectacular. Having said that, I was disappointed with the service, for a hotel charging premium rates I expected more. The bar staff were slow and seemed to be more focused on serving the friends of the man running the bar then the rest of the guests. The bar played the exact same music track every night despite there being a so called DJ. To top it off the nightly entertainment was some karaoke singer who just talked through most of the songs. She was so loud and annoying, you couldn’t talk with your friends in the dining room during dinner. The bright spot for me was the service at the Moroccan restaurant, the two men were fantastic and attentive, the rest of the hotel staff could learn from them.
Stayed 2 nights in Sep 2019
Response from staff on Sep 28, 2019
thank you for you feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Amazing staff, location in the middle of the city, and a really beautiful boutique hotel. Can recommend to anyone who would like experience Tanger with a personal touch.
Stayed 2 nights in Sep 2019
Response from jihane on Sep 20, 2019
thank you for your feedback .

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from . on Sep 2, 2019
Thank you for your feedback

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel staff is very good and accommodating. Had a early morning ferry and they had breakfast ready before their breakfast time and the bellman walked us with our luggage all the way to the ferry port, the front desk also is very good at communicating. My issue was more so with the room, the shower and toilet were together and generally just didn’t feel very clean. The bed was somewhat comfortable but the pillows provided were pitiful, they definitely need to improve this aspect. The pillows are the type of pillows that one would stuff inside a decorative cover not a sleeping pillow. Also you can hear every little thing happening inside and outside the hotel. The sitting areas and roof are nice and the staff once again is great
Stayed 1 night in Aug 2019
Response from . on Aug 31, 2019
Thank you for your feedback, we have taken your recommendations into consideration

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Why stay in a bland hotel when you can stay in this amazing riad? The location is fantastic and the room was larger and nicer than expected. In addition to a queen bed, there was a neat loft with two twin mattresses. Everything was clean. They didn't seem fazed by two men checking in, or inquire further. The hotel is a little tricky to find, but it is fun walking the small alleys once you situate yourself. For those using the Tarifa ferry, it is an easy walk.
Stayed 1 night in Jul 2019
Response from . on Jul 31, 2019
Thank you so much for your feedback, we really appreciate it

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the Medina of Tangier
Friendly, efficient, accommodating staff. Spacious room.
Stayed 1 night in Jun 2019
Response from . on Jun 30, 2019
Thank you so much for your feedback

8/10 Good

Tatjanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great last night in Morocco
We had a great stay at this property. It was extremely beautiful and well cared for. Very new. The location to the port was great and there was an outstanding view of the straight of gebralter towards Spain on the terrace. The owner Paul was very accommodating and provided a great restaurant recommendation. Best food we had on our 10 day tour of Morocco. The best way to find the property as well as parking is to head for the port and look for the continental hotel up on the ridge overlooking the port. There is a parking lot at the bottom and then there is a short walk up to the hotel. You will need help finding the hotel as it is kind of tucked away on innerstreets of the Medina that do not look very appealing. Once In front and inside you will feel right at home. I highly recommend this property
Stayed 1 night in Jun 2019
Response from . on Jun 30, 2019
Thank you so much for your feedback, we hope to see you again in our hotel

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, fantastic staff!
Staff is very helpful and accommodating, always with a smile. It was Ramadan and they helped us find a restaurant that was exactly what we were looking for. The rooms were perfect! Loved the breakfast on the rooftop terrace. Great location, close to everything!
Stayed 2 nights in May 2019
Response from . on May 28, 2019
Thank you so much for your feedback, we really appreciate it

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to feel comfortable as a first stop from Spain to Morocco.
Stayed 1 night in May 2019
Response from . on May 23, 2019
Thank you so much for your feedback, it's really nice of you

10/10 Excellent

Shawn, Minneapolis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service was perfect. A staff member came to meet us at our taxi to make sure we could find the hotel. The rooftop terrace is a nice feature. We were served an excellent breakfast on the terrace. This is a great place for a stay in Tangier.
Stayed 1 night in May 2019
Response from . on May 4, 2019
Thank you so much for your comment, we appreciate it

8/10 Good

LISA

Liked: Cleanliness, property conditions & facilities, room comfort
A good hotel
Dar Souran is a nice hotel, clean, comfortable, quiet and good location. But we had some unhappy experience. After checked in, I let the hotel recommend a good restaurant for dinner, one of service guy not only recommended but also leaded us to a restaurant, unfortunately a over price and lower quality restaurant. After dinner the owner of the restaurant introduced his about 10 years old son to be our guide. That boy took us to probably all stores of his family and relatives. Then he took us to see one of his uncles who is the door person for a mosque. The uncle lead us to some small alleys and said some nonsense stories...Finally both the boy and his uncle requested big money from us for their service. Therefore, please do not let the Dar Souran introduce the restaurant!
Stayed 1 night in Apr 2019
Response from Jihane on Apr 24, 2019
Thank you for your feedback we appreciate it, and we are sorry about the restaurant but it's out of our hands we can't control people's inappropriate behavior

10/10 Excellent

JL, Boston

Liked: Cleanliness, staff & service
We stayed in Dar Souran for around 16 hours including sightseeing of Tangier. We regret that we did not have enough time to enjoy the Riad. Like most Riads, there is history and story about the building. It looks beautiful and magnificent . Unlike the other Riads, the room is specious. The amenities inside the room are updated or well maintained. Even small things like sheets and towels are good quality.
Stayed 1 night in Apr 2019
Response from . on Apr 17, 2019
Thank you so much for your feedback, we really appreciate it

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was awesome! Requested tea after late evening check-in - received the best Moroccan Mint Tea in a fabulous tea set! Breakfast on rooftop was fantastic!
Stayed 1 night in Apr 2019
Response from sanaa on Apr 14, 2019
Thanks for your feedback, we hope to see you soon.

10/10 Excellent

Richard, Las Vegas, Nv

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Dar Souran is a beautifuly restored old property. The intricate wood work, details, & decorating put into each & every room and communal area is amazing! Our room was clean, spacious & extremely comfortable. We also enjoyed our daily breakfast on the rooftop terrace each morning. A huge thank you to the staff, who were all very kind & helpful. If you are considering a stay in Tangier, The Dar Souran Hotel is a must visit, we highly recommend it.
Stayed 2 nights in Mar 2019
Response from . on Apr 11, 2019
Thank you so much for your feedback, we hope to see you another time

6/10 Okay

Verified traveller

Liked: Staff & service
Just okay...
I was not impressed with the reception area. It was dark and dingy. It needs to be cleaned and brightened-up. The area rug should either be shampooed or replaced. The ladies at the front dest where wonderful! They were very helpful but again, I was not impressed with our overall stay for a few reasons: 1. There was no running water. We did not get water until after 10PM!! 2. Breakfast was not that good. Eggs tasted like it was cooked in old reused oil. 3. Bathroom had a musty/mildewy smell. Maybe removing the toilet bowl cleaner brush will help. Floors and shower area should be disinfected and sanitized better.
Stayed 1 night in Apr 2019
Response from . on Apr 5, 2019
Thanks for your feedback, we'll do our best next time

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019
Response from . on Apr 2, 2019
Thank you for your feedback, we hope you liked your stay with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from . on Mar 24, 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from . on Apr 2, 2019
Thank you for your feedback, we hope you liked your stay with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from . on Apr 2, 2019
Thank you for your feedback, we hope you liked your stay with us

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Jihane on Feb 26, 2019
Thank you for your feedback. It was our pleasure serving you.

10/10 Excellent

Caron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Thank you for your feedback. It was our pleasure s on Feb 26, 2019
Thank you for your feedback. It was our pleasure serving you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
I spent just one day in Tangier, but really enjoyed my stay at Dar Souran. The staff was extremely nice and helpful. They gave great restaurant recommendations, helped me to arrange transportation, etc. My personal highlight was relaxing on the rooftop terrace after a long day exploring the city.
Stayed 1 night in Jan 2019
Response from Ikram on Feb 8, 2019
Thanks for your feedback, we hope to see you soon.

8/10 Good

Anand

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were nice and clean...friendly staff .. bathrooms were a bit small and no doors just curtains. The breakfast was average. nothing great,
Stayed 2 nights in Jan 2019
Response from sanaa on Jan 16, 2019
Thanks for you feedback, we wish you had a good stay with us, and we are going to do our best for the next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff are wonderful. The facility is clean and nicely update. Unfortunately it is right by the main street in the medina. Gets very noise at night.
Stayed 2 nights in Jan 2019
Response from sanaa on Jan 16, 2019
Thanks for you feedback, we wish you had a good stay with us, and we are going to do our best for the next time.

6/10 Okay

Wee Boon, Singapore

Disliked: Staff & service
There is this old man who works in the hotel. He volunteered to bring us to a nearby restaurant for dinner on the second night that we stayed there. Being not familiar with the location, we happily agreed. After our dinner, we were surprised to see him outside the restaurant, and he offered to walk us back to the hotel. We were thankful and wanted to give him a few euros tips, that’s when he turned aggressive and insisted we must give him at least ten euros. We don’t have small change, and also because we stayed at the hotel where he works, we were a bit worried if we don’t give him what he requested, he may do harm or damage to us. That’s why we unwillingly gave him ten euros. Be very careful when friendly people in Morocco offered you direction or help you out. They are not sincere afterall, and wanted tips. Even the children there behave this way, so I guess they are brought up in this manner.
Stayed 3 nights in Nov 2018

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
The hotel was absolutely fantastic. Beautifully decorated with a great terrace that had a view! My only complaint was that it was very loud, you could hear if anyone walked by the room and noise from outside seemed like it was right in the room, even with the windows closed. The location was great otherwise!
Stayed 1 night in Nov 2018

4/10 Poor

Ada, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The place is beautiful and the staff (Mohammed) very friendly however i was a bit disappointed that i booked a double bed room and i got downgraded to a single bed room just because someone else came to book that room. I got moved to a smaller room with a single bed and i wasn't compensated and i got charged a much higher fee than the one advertised in Expedia. I was very disappointed and this ruined the whole experience
Stayed 1 night in Oct 2018

10/10 Excellent

Juan, Binghamton, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great!! The place is located within steps from the port and easy to walk around in the medina.
Stayed 1 night in Oct 2018

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Made to feel very welcome by the staff who were friendly. Lovely spacious room. Tasty breakfast with a lovely view on the terrace. Hotel is in the centre of the souk so ideally situated once you find it as it’s on a side street.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff and room was very good as well. Great breakfast and roof as well
Stayed 1 night in Oct 2018

10/10 Excellent

Francisco, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel hidden in the alleys of the Medina, delicious breakfast at the rooftop.
Stayed 1 night in Sep 2018

10/10 Excellent

Maria Camila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The riad is pristine and very modern. The room was huge, so clean, and very comfortable. The breakfast was delicious and the staff were very helpful. They were so incredibly generous enough to welcome us way before check out time. After traveling 12 hours, it was very appreciated!
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful boutique hotel in the heart of the medina. Nora was a very gracious host who seemed to genuinely care that we were comfortable and happy with our stay. Beautiful interior and a lovely rooftop deck where we began our day with the included breakfast and ended our day listening to the call to prayer.
Stayed 2 nights in Jun 2018