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University Serenity Suites 14th – Avis

2 out of 5
University Serenity Suites 14th
11740 N 14th St, Tampa, FL

Avis

5,8
Note de 10 – Excellent, d’après 9 avis sur 25." "
Note de 8 – Bien, d’après 1 avis sur 25." "
Note de 6 – Acceptable, d’après 2 avis sur 25." "
Note de 4 – Médiocre, d’après 3 avis sur 25." "
Note de 2 – Terrible, d’après 10 avis sur 25." "

6,8/10

Propreté

5,4/10

Service et personnel

5,4/10

Commodités

6,4/10

État et installations de l’hébergement

7,2/10

Écoresponsabilité

Avis

2/10 – Terrible

Jami

Séjour de 1 nuit en mars 2024

2/10 – Terrible

Brenda

Points faibles : Service et personnel, état et installations de l’hébergement
Difficult to know since the location of my stay was changed at the last minute—to a sketchier place. I was not given enough information to access a room, so for both this reasons, I didn’t stay at that second location

2/10 – Terrible

Eileen

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a horrible experience here- we came to the room and it was so misleading! The location was not a safe location at all - we were nervous going from the car to the room and we are from New York City area so that should say a lot! There were blood stains on the sheets and there were bugs on the floor and the chair at the dining area I almost fell off of because it was broken. There were sketchy cars pulling into the parking lot next to our car that were obviously not guests and the neighborhood was not a safe area at all. This should not have been advertised as an option as a vacation rental because the location was so misleading!
Séjour de 3 nuits en février 2024

10/10 – Excellent

Alexis

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2024

2/10 – Terrible

Kathi

Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Issues
Drove through a run down community. Pulled into parking lots and we were the only car there. Looked through the window and there was a sectional and a twin mattress without any bedding. No entrance code was given to us and no one to help us out. Didn’t stay. Felt unsafe.
Séjour de 1 nuit en janvier 2024

2/10 – Terrible

Mario

Voyage en groupe
Points faibles : Service et personnel
Séjour de 3 nuits en janvier 2024

2/10 – Terrible

Voyageur vérifié

Points faibles : Service et personnel
Wasted time and money booking here
The advertisement of “24/7 front desk” is false. There is no physical front desk and no one to even answer the phone at 8pm in the evening. I called in addition to at least two other professional companies.
Séjour de 1 nuit en janvier 2024

4/10 – Médiocre

Ever

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Avoid yourself a headache and book somewhere else.
There were absolutely no towels, neither body or hand towels. One of the smoke alarms was beeping, and needed new batteries. The shower did not work, water would only came out from the tub spout. They advertise 24/7 front desk but when you call them they just hang up. I texted with someone, told them about the towels, and alarm but they never answered back. No extra linens, bed sheets or blankets.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Gerson

Séjour de 3 nuits en décembre 2023

10/10 – Excellent

Salvador

Séjour de 3 nuits en décembre 2023

6/10 – Acceptable

Sylvia

Séjour de 2 nuits en décembre 2023

8/10 – Bien

JOSE, Bradenton

Voyage en famille, Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
i enjoyed my stay there , the only issues i have it was hard getting a hold of the staff
Séjour de 4 nuits en décembre 2023

4/10 – Médiocre

gary

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Very disappointed in my stay. Would never return. List of things wrong - NO working shower, A/C unit leaked water onto floor, windows sealed shut, no hand/bath soap, no shampoo, coffee machine but no filter or coffee, door jam prevented lock from working, requests for assistance were not answered. Would never recommend this property or team for others.
Séjour de 2 nuits en décembre 2023

2/10 – Terrible

David

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en décembre 2023

10/10 – Excellent

Makiyah

Séjour de 1 nuit en décembre 2023

2/10 – Terrible

Jesse

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
When we first got there we had trouble getting in our room our door code would not work it took the maintenance man 45 minutes to get us in. And then at 5 o'clock in the morning someone walks in my bedroom door that is in my room and is not supposed to be somehow they got our door code and was in the wrong room. That was Friday here it is almost a week later and still cannot get a refund or no one to reach me back.
Séjour de 1 nuit en décembre 2023

2/10 – Terrible

Sammy

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property requires a door code to get into the room that they are supposed to send to you as soon as you are able to check in. They sent me the room location but forgot to put the code in the email so I tried calling 3 times to no success just to get a text asking what I needed. I responded and they spent 20 minutes looking up my code and they sent me the wrong code. So the door locked out on me and I had to request to get a new code and wait another 10 minutes for a response. I finally get in after 3 different codes were given and the room looked nothing like the photos in the link, there were hairs all over the room, the towels were wet, there were yellow stains around the toilet, brown spots under the toilet seat, the floors were filthy, and to top it all off a half drank gallon of milk in the fridge. I got back ahold of the property and expressed my desire for a refund and they said that I had to go through Expedia. So I went through Expedia to get a refund and the property ignored all there calls so they were unable to refund my stay but I wasn’t staying in that room. If you’re looking for a place to stay in Tampa, DONT STAY HERE.
Séjour de 2 nuits en décembre 2023

2/10 – Terrible

Chad

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Customer service was great and we received a full refund from our stay. Door wouldn’t unlock at 10pm at night upon arrival. Maintenance showed up 20 minutes later while we sat in our car waiting after traveling all day. Door still wouldn’t unlock and swapped rooms. Next morning we had no hot water and no one could get to us until “later in the day”. Continued to be told that the owner was being contacted but they never answered. Couldn’t even shower when we had scheduled plans and had to leave the property.
Séjour de 4 nuits en novembre 2023
Owner a répondu le 5 déc. 2023
Sorry for the inconvenience; the unit was still being remodeled & all the kinks were not worked out at the time !! We completed the renovation . And should not have any issues moving forward

4/10 – Médiocre

Voyageur vérifié

Voyage en famille
Points faibles : Propreté, service et personnel et confort de la chambre.
Nightmare
The unit was dirty. And not cleaned after previous stay. There was no water in the unit the entire day. At 5am Some one came and tried to open my unit door. Over all stay was horrible and I would not book again nor recommend it to anyone.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Sarah

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice.
Séjour de 2 nuits en novembre 2023

10/10 – Excellent

Diego

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
the place was amazing, it was all new, clean and well lit. gave us toothbrushes and toothpaste, which i haven’t seen any hotels do that small convenient gesture. i will definitely recommend staying here, area wasn’t that great but wasn’t bad either, but i will definitely be back soon again. just really loved the place and owner was quick to respond if i needed any help which i did at first. if you are in this area, don’t stay at a hotel just stay here wayyy better
Séjour de 3 nuits en novembre 2023
Owner a répondu le 4 déc. 2023
Thank you for staying

10/10 – Excellent

Susan, Rockledge

Points forts : Service et personnel, état et installations de l’hébergement
Very nice inside. Would stay again.
Séjour de 2 nuits en novembre 2023

10/10 – Excellent

Lexie

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
AMAZING
Amazing! very attentive and responsive. The place was beautiful and clean! Will definitely be booking again!!
Séjour de 3 nuits en novembre 2023