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Seminole Hard Rock Hotel & Casino Tampa – Avis

4 out of 5
Seminole Hard Rock Hotel & Casino Tampa
5223 N Orient Road, Tampa, FL

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 1100 avis sur 1689." "
Note de 8 – Bien, d’après 259 avis sur 1689." "
Note de 6 – Acceptable, d’après 153 avis sur 1689." "
Note de 4 – Médiocre, d’après 80 avis sur 1689." "
Note de 2 – Terrible, d’après 97 avis sur 1689." "

9,2/10

Propreté

9,0/10

Service et personnel

8,6/10

Commodités

9,0/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 – Bien

MARIO, LEVIS

Séjour de 1 nuit en septembre 2022

10/10 – Excellent

John

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Front Desk Management a répondu le 22 avr. 2024
Thank you for your feedback! We hope to see you again!

6/10 – Acceptable

Barb

Voyage de couple
Points forts : État et installations de l’hébergement
Great room with view of 3 pools. The Rez restaurant - not so great. Crab cakes so so, 5 scallops for an entree with no side- chinchy for the price. Filet decent. Sides a la carte but very poor selection.
Séjour de 1 nuit en avril 2024
Front Desk Management a répondu le 22 avr. 2024
Thank you for your feedback! We hope to see you again!

6/10 – Acceptable

Kelli

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Front Desk Management a répondu le 18 avr. 2024
Thank you for your feedback! We are sorry your stay was less than spectacular. Please feel free to reach out and let us know what we can do to make your next stay much better! We hope to see you again!

10/10 – Excellent

jeffrey

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
for such a big property they went overboard with signs and easy to follow directions that really helped for a first time visitor
Séjour de 1 nuit en avril 2024
Zachary Marek a répondu le 17 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Michelle

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en avril 2024
Front Desk Management a répondu le 17 avr. 2024
Thank you for your feedback! We hope to see you again!

10/10 – Excellent

Ronald

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I like the fack that when i park i didn't had to drive again and the room andbthe whole environment
Séjour de 2 nuits en avril 2024
Front Desk Management a répondu le 15 avr. 2024
Thank you for your feedback! We hope to see you again!

10/10 – Excellent

David

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hard Rock did a great job
Séjour de 1 nuit en avril 2024
Front Desk Management a répondu le 14 avr. 2024
Thank you for your feedback! We hope to see you again!

10/10 – Excellent

Debra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Front Desk Management a répondu le 14 avr. 2024
Thank you for your feedback! We hope to see you again!

10/10 – Excellent

steve

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024
Front Desk Management a répondu le 14 avr. 2024
Thank you for your feedback! We hope to see you again!

10/10 – Excellent

Lena M

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is our second time staying here. They gave us a free upgrade to a royal suite and it’s amazing! I feel very safe here and the rooms are elegant and comfortable! We love the spa, pool and cafes. It’s nice that they have scooters to rent so my hubby can get around well. We’ll be back!
Séjour de 2 nuits en avril 2024
Guest Services Team a répondu le 10 avr. 2024
Hello Lena M!Thank you for the positive feedback! We're delighted to hear that you had such an amazing stay with us at Seminole Hard Rock Tampa! We always strive to ensure that our guests stay, play, dine, and recharge like rock royalty! Next time, you should treat yourself to the Beautiful Day Body Scrub! We look forward to welcoming you back again soon!

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Originally, I had a standard one bedroom room booked for a bachelor party and when I went to go check in, they surprised me with upgrading my room to a suite. That was a nice surprise.
Séjour de 1 nuit en avril 2024
Front Desk Management a répondu le 9 avr. 2024
Thank you for your feedback! We hope to see you again!

10/10 – Excellent

Stephanie

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
i liked all the dining options. It was one of the largest casinos I have ever been in. It was very difficult to find my way around. The staff was very helpful with directions.
Séjour de 1 nuit en avril 2024
Front Desk Management a répondu le 9 avr. 2024
Thank you for your feedback! We hope to see you again!

2/10 – Terrible

Barbara

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rooms are very dated. Not clean. No allowances given for cancelled events
Séjour de 1 nuit en avril 2024
Front Desk Management a répondu le 8 avr. 2024
Thank you for your feedback! We hope to see you again!

2/10 – Terrible

Matthew

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
We only booked for a show and when the show canceled right after we checked in we were not able to get a refund or credit. We never even sat on the furniture.
Séjour de 1 nuit en avril 2024
Guest Services Team a répondu le 4 avr. 2024
Hello Matthew,Thank you for submitting a review. We apologize that your experience didn’t meet your expectations. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!

10/10 – Excellent

JOSE

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place to stay!!
Séjour de 1 nuit en mars 2024
Front Desk Management a répondu le 31 mars 2024
Thank you for your feedback! We hope to see you again!

10/10 – Excellent

Scott

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mars 2024
Front Desk Management a répondu le 28 mars 2024
Thank you for your feedback! We hope to see you again!

6/10 – Acceptable

Melissa

Voyage en famille
We paid $700 a night for a room that was NEVER serviced during our 3 night stay. Had to call the front desk and ask for replacement towels, coffee, water etc. I was told that rooms do not get serviced unless you call and ask. So much for the “make up room” button by the door. I’ve had better treatment at the Hampton Inn.
Séjour de 3 nuits en mars 2024
Front Desk Management a répondu le 25 mars 2024
Thank you for your feedback! We are sorry you had a poor experience during your stay. Please feel free to reach out to us so we can discuss how to make your next stay much better! We hope to see you again!

6/10 – Acceptable

Adrian

Points forts : Commodités, état et installations de l’hébergement
No room service in the three days we were there
Séjour de 3 nuits en mars 2024
Front Desk Management a répondu le 24 mars 2024
Thank you for your feedback! We are very sorry you were not informed at check-in, but our current Housekeeping policies are that rooms are not cleaned/serviced daily, but can be on request. Please feel free to reach out to us so we can discuss how to make your next stay much better! We hope to see you again!

8/10 – Bien

Kenyatta

Séjour de 3 nuits en mars 2024
Front Desk Management a répondu le 25 mars 2024
Thank you for your feedback! We hope to see you again!

10/10 – Excellent

gassan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very good
Séjour de 1 nuit en mars 2024
Guest Services Team a répondu le 22 mars 2024
Hello Gassan!Thank you for your feedback! We're thrilled to hear that you had a good time with us at Seminole Hard Rock Tampa! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!

10/10 – Excellent

Jackie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved property
Séjour de 2 nuits en mars 2024
Front Desk Management a répondu le 17 mars 2024
Thank you for your feedback! We hope to see you again!

4/10 – Médiocre

Raksmy

Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 2 nuits en mars 2024
Front Desk Management a répondu le 18 mars 2024
Thank you for your feedback! We are sorry you had a poor experience with your stay. Please feel free to reach out to us so we can discuss how to make your next stay much better. We hope to see you again!

10/10 – Excellent

Daimy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The rooms were so clean and comfortable
Séjour de 2 nuits en mars 2024
Front Desk Management a répondu le 15 mars 2024
Thank you for your feedback! We hope to see you again!

10/10 – Excellent

Dainen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Guest Services Team a répondu le 15 mars 2024
Hello Dainen,Thank you for submitting a review! We're delighted to hear that you enjoyed your time with us at Seminole Hard Rock Tampa! Be sure to check out our event calendar to see who’s been here, who’s coming, and what excitement we have planned for this month! We look forward to welcoming you back again soon!

6/10 – Acceptable

Marlene

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024
Front Desk Management a répondu le 13 mars 2024
Thank you for your feedback! Please feel free to reach out to us and let us know what we can do to make your next stay much better! We hope to see you again!

10/10 – Excellent

Daniel

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was what I had experienced from past visits.
Séjour de 1 nuit en mars 2024
Front Desk Management a répondu le 12 mars 2024
Thank you for your feedback! We hope to see you again!

10/10 – Excellent

Evey Grace

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All is a good walking distance. All is convenient. The Event was close to my room.I will definitely go back.
Séjour de 1 nuit en mars 2024
Guest Services Team a répondu le 12 mars 2024
Hello Evey Grace!Your positive feedback is greatly appreciated! We're delighted to hear that you enjoyed your time with us at Seminole Hard Rock Tampa! Be sure to treat yourself to a massage or spa service at our new Body Rock Spa on your next stay! We look forward to welcoming you back again soon!

10/10 – Excellent

Cayleen

Séjour de 1 nuit en mars 2024
Guest Services Team a répondu le 27 mars 2024
Hello Cayleen!Thank you for submitting a review! We're delighted to hear that you enjoyed your time with us at Seminole Hard Rock Tampa! Be sure to check out our event calendar to see who’s been here, who’s coming, and what excitement we have planned for this month! We look forward to welcoming you back again soon!

10/10 – Excellent

Alison

Points forts : Propreté, service et personnel
Séjour de 1 nuit en janvier 2024
Front Desk Management a répondu le 5 mars 2024
Thank you for your feedback! We hope to see you again!

10/10 – Excellent

Chang

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Pool was amazing. Staff were very nice. Smoking smell was little stronger but no problems
Séjour de 3 nuits en février 2024
Front Desk Management a répondu le 4 mars 2024
Thank you for your feedback! We hope to see you again!

2/10 – Terrible

Tyler

Voyage de couple
Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Commodités
Will not be returning. Did not meet our expectations and appeared to be the local hangout for thugs.
Séjour de 1 nuit en février 2024
Front Desk Management a répondu le 4 mars 2024
Thank you for your feedback! We are sorry you had a poor experience with your stay. Please feel free to reach out to us and let us know more about your experience so we can discuss ways to make your next stay much better. We hope to see you again!

10/10 – Excellent

Jessica

Points forts : Propreté
Séjour de 3 nuits en février 2024
Front Desk Management a répondu le 4 mars 2024
Thank you for your feedback! We hope to see you again!

10/10 – Excellent

J.D.

Points forts : Commodités, état et installations de l’hébergement
Great
Séjour de 1 nuit en février 2024
Front Desk Management a répondu le 29 févr. 2024
Thank you for your feedback! We hope to see you again!

6/10 – Acceptable

Michael

Voyage en famille
Points forts : Service et personnel
The hotel is very nice and the room was confortable. Issues we had were that we had to ask for the room to be cleaned. Front desk never told us we had to request. Which when we did they accommodated. The other issue was the stench of smoke everywhere. I understand it’s in a casino but in this day and age smoking should be limited. They make the non smokers use a tiny dedicated casino. Should be the other way around. The Atlantic City Hard rock is better. Restaurants were good as well.
Séjour de 5 nuits en février 2024
Guest Services Team a répondu le 28 févr. 2024
Hello Michael,Thank you for sharing feedback on your recent visit. Although smoking is permitted at our facility we understand that it should never interfere with the comfort of our guests. If you prefer a smoke-free experience, please visit our premium slots and table games venue, our smoke-free Mezzanine Casino on level 2. We thank you for coming and we look forward to having you back again.

8/10 – Bien

Ella

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We enjoyed the hotel room, dinning options and game playing. The smoking in the main casino on the first floor was very hard to take. We were able to play on the second floor. The pool area was very nice.
Séjour de 3 nuits en février 2024
Front Desk Management a répondu le 28 févr. 2024
Thank you for your feedback! We hope to see you again!

2/10 – Terrible

Heath

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 3 nuits en février 2024
Front Desk Management a répondu le 28 févr. 2024
Thank you for your feedback! We are sorry your stay was less than spectacular. Please feel free to reach out to us so we can discuss ways to make your next stay much better. We hope to hear from you!

6/10 – Acceptable

Pedro, north bergen

Voyage d’affaires
Points forts : Propreté, commodités
The stench of smoke is unbearable. They should have a better ventilation system. The maid service didn’t even show up for the first day and the second day I had to remind them three times to get my room cleaned.
Séjour de 3 nuits en février 2024
Front Desk Management a répondu le 26 févr. 2024
Thank you for your feedback! We are sorry your stay was less than spectacular. We will share your feedback with the appropriate teams. Just so you are aware for your next stay; our Housekeeping team are not currently servicing rooms daily, but they can service rooms on called-in requests. We hope to see you again!

6/10 – Acceptable

Andrei

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en février 2024
Front Desk Management a répondu le 27 févr. 2024
Thank you for your feedback! We are sorry your stay was less than spectacular. Please feel free to reach out to us and let us know what we can do to make your next stay much better. We hope to hear from you!

2/10 – Terrible

Gerard

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Not very happy with the Room that we paid a lot of money for very disappointing not clean , sink was leaking & Toilet was not working properly very very disappointing compared with the Hard Rock Hotel & Casino in Punta Cana were we first joined Hall of Fame Legendary Group a few years ago
Séjour de 1 nuit en février 2024
Front Desk Management a répondu le 26 févr. 2024
Thank you for your feedback! We are sorry your stay was less than spectacular. We will share your feedback with the appropriate teams and try and fix the issues you presented. We hope to see you again!

8/10 – Bien

lucy

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The restaurants were excellent
Séjour de 2 nuits en février 2024
Front Desk Management a répondu le 26 févr. 2024
Thank you for your feedback! We hope to see you again!

8/10 – Bien

Dennis

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en février 2024
Front Desk Management a répondu le 26 févr. 2024
Thank you for your feedback! We hope to see you again!

10/10 – Excellent

Julie

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Excellent stay but trying to get a waitress was crazy and getting drinks at the pool was brutal!
Séjour de 4 nuits en février 2024
Guest Services Team a répondu le 23 févr. 2024
Hello Julie,Thank you for the constructive feedback. We're happy to hear that you had an overall enjoyable stay and enjoyed some time by the pool. We strive to provide amplified service during every interaction, and it certainly is disappointing to read that you were not happy with the quality of service that you received. We apologize for missing the mark with our beverage service during your visit. We will provide this feedback to our staff and refresh them on our customer service expectations and guidelines. We are always working on better ways to improve our guest experience, and we thank you for bringing this to our attention. We look forward to welcoming you back again soon.

10/10 – Excellent

Nicholas

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place
Séjour de 2 nuits en décembre 2023
Guest Services Team a répondu le 23 févr. 2024
Hello Nicholas!Thank you for the kind compliment! We're delighted to hear that you feel Seminole Hard Rock Tampa is a great place! Be sure to treat yourself to a massage or spa service at our new Body Rock Spa on your next stay! We look forward to welcoming you back again soon!

10/10 – Excellent

Arlene

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved everything
Séjour de 3 nuits en novembre 2023
Front Desk Management a répondu le 21 févr. 2024
Thank you for your feedback! We hope to see you again!

10/10 – Excellent

Neibra Collins

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was cold and rainy during my weekend getaway, so I enjoyed being able to stay on property and have everything accessible such as different restaurants and shopping. However, there wasn't a great selection of retail stores. The greatest disappointments were: 1) the lack of a business center or even a printer to print my boarding passes. Really?! For almost $600 per night, they could have stuck a small desktop on a floating shelf in the hallway. 2) It was not a non-smoking facility. While there was a non-smoker option, there were fewer people there and presumably the slots were not "hot". We endured the smoking for two days but not without consequences.
Séjour de 2 nuits en février 2024
Front Desk Management a répondu le 20 févr. 2024
Thank you for your feedback! Just so you are aware for any future stays, although we do not have a business center, our Concierge does offer printing services. We hope to see you again!

10/10 – Excellent

Javarin

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our stay was excellent.
Séjour de 2 nuits en février 2024
Front Desk Management a répondu le 19 févr. 2024
Thank you for your feedback! We hope to see you again!

10/10 – Excellent

Danielle

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our stay was amazing. Parking super easy.
Séjour de 1 nuit en février 2024
Front Desk Management a répondu le 19 févr. 2024
Thank you for your feedback! We hope to see you again!

10/10 – Excellent

Kelly

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful hotel, our room was so clean it smelled amazing. We saw Rod Stewart he was amazing, we gambled and won!!! This place is definitely an experience!
Séjour de 1 nuit en février 2024
Front Desk Management a répondu le 18 févr. 2024
Thank you for your feedback! We hope to see you again!

8/10 – Bien

dennis

Séjour de 1 nuit en février 2024
Guest Services Team a répondu le 22 mars 2024
Hello Dennis!We appreciate you taking the time to submit a review! We're delighted to hear that you enjoyed yourself at Seminole Hard Rock Tampa! Be sure to treat yourself to a massage or spa service at our new Body Rock Spa on your next stay! We look forward to welcoming you back again soon!