Note fondée sur 1 883 évaluations vérifiées
3,6 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 21 mars 2024
The wi fi wasn t functioning and nobody could resolve the problem.
Commentaires de Gestion de l’hôtel
22 mars 2024 par Manager, Gestion de l’hôtel
Hello René,We apologize for any inconvenience you experienced with the wi-fi during your stay. Your feedback is valuable, and we will address this issue with our team for improvement. Feel free to reach out to our management for further assistance regarding your concern.
par un voyageur vérifié
Publié le 8 févr. 2023
Pas de cafetière dans les chambres, chambre devant un mur de ciment ( aucune vue sur l'extérieur sauf le mur)
Tous les contenants et ustensiles sont en styromousse non-recyclable. Très décevant comparé à d'autres hôtel de la même chaîne ailleurs.
Commentaires de Gestion de l’hôtel
9 févr. 2023 par Manager, Gestion de l’hôtel
Hello Lise, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
par un voyageur vérifié
Publié le 13 févr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
13 févr. 2022 par Manager, Gestion de l’hôtel
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,
par un voyageur vérifié
Publié le 24 janv. 2022
L’ascenseur fonctionnais pas les planchés était mal propre dans les corridors pas lavé depuis des semaines et pour terminé il y avait des coquerelles dans notre chambre. Nous avons demandé un remboursement et avons quitté !
Commentaires de Gestion de l’hôtel
26 janv. 2022 par Manager, Gestion de l’hôtel
Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us a insights of your experience and gives us a chance to improve.
par un voyageur vérifié
Publié le 17 avr. 2024
It was great to be located so close to Busch Gardens
par un voyageur vérifié
Publié le 17 avr. 2024
Overall a nice property and good location, friendly staff.
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Manager, Gestion de l’hôtel
Hello Randall James,We are pleased to hear that you enjoyed our property and found our location convenient. Our team appreciates your kind words about their friendliness. Should you have any further feedback, feel free to reach out to us.
par un voyageur vérifié
Publié le 16 avr. 2024
Excellent
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Manager, Gestion de l’hôtel
Hello MELVIN,We appreciate you taking the time to share your experience with us. We hope to welcome you back again in the future for another enjoyable stay. Thank you for choosing our hotel for your recent visit.
par un voyageur vérifié
Publié le 15 avr. 2024
The first night, we noticed a few roaches. And the second line there were so many that we had to leave and couldn’t even stay in the room. It was in all of our things and it was disgusting.
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Manager, Gestion de l’hôtel
Hello Sommer, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
par un voyageur vérifié
Publié le 15 avr. 2024
Convince
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Manager, Gestion de l’hôtel
Hello Angel,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.
par un voyageur vérifié
Publié le 14 avr. 2024
The property was nice. The location was great for our visit to Busch Gardens. The surrounding neigand area is loud and rough looking.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Manager, Gestion de l’hôtel
Hello Staci,We appreciate your feedback on our property and its convenient location near Busch Gardens. Your comments about the surrounding area have been noted for future improvements. Thank you for choosing to stay with us.
