Ratings based on 1,488 Verified Reviews

4.3 out of 5
87% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from hot springs, ar

Near busch gardens, fantastic staff

Posted 15-Jun-2017
Excellent experience. Stayed 10 nights. Staff goes above and beyond to be helpful. Every single staff member works at being welcoming to guests and being informative as toocal attractions and even helping a guest load an app on their cell phone. The breakazts were very good and other food was available on gallery menu. Will.stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 9-Jun-2017
The room was very clean and the bathroom excellent,
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 9-Jun-2017
Great stay Everyone was very helpful I don't like that it takes a long time to process your card
5 out of 5
Recommended
for Everyone
by A verified traveller from Cincinnati

Nice Hotel

Posted 1-Jun-2017
We reserved one nights stay after going to Busch Gardens and decided to stay another night after having a great experiene. We walked in and the front desk took care of us immediately and informed us of pool and ice machine locations, we enjoyed the pool however there were no towels available, was around 6pm and pool was open until 10pm with a sign that says do not bring room towels down, the room service was great as well as the breakfast. The only thing that we did not enjoy was the pillows. They are really soft and flat but that is a personal preference. Will definitely stay next time we are in area.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel very close to Busch Gardens !

Posted 31-May-2017
Pros: Large room, free breakfast, proximity to Busch Gardens
Very nice hotel with large rooms only a couple miles from Busch Gardens ! Free breakfast was a nice touch before leaving for the park.
5 out of 5
Recommended
for Everyone
by A verified traveller from FL

Excellent stay

Posted 26-May-2017
Pros: I loved that the rooms are spacious, the staff is very friendly, everything looks pretty clean.
Cons: I wouldn't improve anything
Location: It is walking distance to a gas station and a CVS, I could almost say that it is walking distance to the USF, like 5 minutes away from Busch Garden.
I loved the hotel, it is pretty good for the rate, close to the USF and to Busch Gardens, big rooms, clean and well cared of... I would definitely come back here, nothing to complain about and a lot to love.
2 out of 5
by A verified traveller from orlando Fl

Updated but not maintained.

Posted 23-May-2017
Pros: Updated modern look. And was only a mile away from theme park.
Cons: Maintaining the hotel
Location: It is in a not so good area. But the mall had a Dinner and a movie theater which was nice
So when I walked into the lobby to the front desk and gave them a copy of my Reservations they couldn't find both days I was staying and told me I would have to come back to the desk the next morning to check in. About the room. It had a refrigerator But it didn't work. So I went to get ice from there machine. The machine was broken and the maids standing by it did know what other floors had ice. Then I use the sink. The sink fault fell apart in my had. That night I went to take a shower and the tub fault shot off into the shower when I was in it almost hitting me. The hotel was nice as in updated. But not matianed making my experience horrible.
4 out of 5
Recommended
for Families
by A verified traveller from Jacksonville, FL

Comfortable and Convenient for USF Visits

Posted 22-May-2017
Pros: Quiet and comfortable rooms.
Cons: The design of the bathroom sink, toilet area, and closet does not provide enough privacy from the rest of the room.
Location: USF and Bush Gardens
The facility was nice. The staff was professional and helpful. There were not enough luggage carts and no one to help with luggage. I have a back injury disability, and had to wait too long for luggage carts and got no assistance with luggage.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-May-2017
just perfect! I would recommend this hotel to my friends.
4 out of 5
Recommended
for Everyone
by A verified traveller

Staff extremely friendly and accommodating.

Posted 17-May-2017
The staff at the hotel without exception were extremely friendly and accommodating. The physical condition of the hotel is fair and could use refurbishing. The breakfast is served each morning except Sunday is good and is a good amenity. It is advertised to be served until 10 AM but is generally already shut down by 945.