Ratings based on 1,368 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller fromAllentown, USA

Not as expected . Not up to the Hyatt name

Posted 1-Dec-2016
I was really happy I was able to stay at a Hyatt since I know their reputation. Hotel was nothing like what I expected Toilet didn't flush properly, sink clogged , worst experience Do not recommend .
2out of 5
by A verified traveller

not impressed

Posted 21-Nov-2016
Not only was there construction going on in front lobby, but on top of that morning front desk staff was rude. They were all talking and eating cookies not even acknowledging there was a guest standing in front of them. They responded to us with food still in mouth. The free breakfast was pitiful. Silverware was dirty, many things empty and staff lacking greatly at getting anything restocked. would not reccommemd or stay here again.
Comment from Hotel Management
26-Nov-2016 by Paul, Hotel Management
Thank you for your feedback. I apologize for your disappointing stay. We take our customer's comments very seriously, especially when it comes to the conduct of our staff. Please know that we are taking necessary actions to rectify this.
5out of 5
by A verified traveller fromUS

Posted 11-Nov-2016
Everything was great, very comfortable room and helpful staff.
Comment from Hotel Management
27-Nov-2016 by Paul, Hotel Management
Thank you for your feedback. I am happy to hear you thoroughly enjoyed your stay with us. We hope to see you again in the future.
5out of 5
by A verified traveller fromUS

Very friendly staff an an excellent room.

Posted 7-Nov-2016
Pros: Everything was quite convenient. And customer service was great.
Cons: Not much really. All that was missing was a view.
Location: Near Busch Gardens, USF, and Yuengling Brewery.
Comment from Hotel Management
13-Nov-2016 by Paul, Hotel Management
Thank you for your feedback. We are happy to hear you enjoyed your stay with us! We do our best to create a relaxing, welcoming environment for all of our guests. We hope to see you again in the future.
4out of 5
by A verified traveller fromUS

Passing through Tampa

Posted 1-Nov-2016
Location: Location was good w/easy access to highway/interstate
Room itself was spacious but bathroom was small. Not much elbow room especially if you're tall.
Comment from Hotel Management
7-Nov-2016 by Paul, Hotel Management
Thank you for your review. I am happy to hear you enjoyed your stay with us. We do our best to provide quality service and rooms for all of our guests. We hope to see you again in the future.
4out of 5
by A verified traveller fromUS

Nice quiet safe Hotel

Posted 1-Nov-2016
Pros: From check in to entering you very lovely comfortable room we were treated very well and the breakfast in the morning was excellent they couldn't have been more accommodating or helpful
Cons: If I have only one complaint it was the elevators were not quite working right
Location: Convenient to Busch Gardens University of South Florida and anywhere you would like to go around Tampa
Comment from Hotel Management
7-Nov-2016 by Paul, Hotel Management
Thank you for your review. I am happy to hear you enjoyed your stay with us. We do our best to provide the quality customer service one would expect from a Hyatt hotel. I hope to see you again in the future.
5out of 5
by A verified traveller fromOcoee, Fl

Terrific staff and accommodations close to Busch G

Posted 30-Oct-2016
Pros: Comfortable bed, clean and quiet. Friendly staff. Close to Busch Gardens.
Location: It took us about 5 minutes to get to Busch Gardens with traffic. Walking distance to CVS, Wawa and Village Inn restaurant.
We needed a hotel for one night near Busch Gardens. The hotel staff were very welcoming, the room was clean and nicely appointed and only a 5 minute drive to Busch Gardens. The area around the theme park isn't the best but we felt safe. Very quiet and peaceful after a hectic park day. Great breakfast and bakery items available right in the lobby. We would highly recommend this hotel.
Comment from Hotel Management
1-Nov-2016 by Paul, Hotel Management
Thank you for your review. We are very happy to hear you enjoyed your stay with us. We do our best to provide the top notch service one would expect from a Hyatt brand hotel. We invite you to stay with us again in the future!
4out of 5
by A verified traveller fromUS

Only Stayed For One Night

Posted 30-Oct-2016
Pros: I like the size of the room....I enjoyed the complimentary breakfast and it's minutes away from Busch Gardens.....
Cons: Only thing that I didn't physically like about the room was that it has no microwave......
Location: Minutes away from USF and Busch Gardens
Overall the hotel was nice....very clean rooms and the staff was very friendly....
Comment from Hotel Management
1-Nov-2016 by Paul, Hotel Management
Thank you for your feedback. I am happy to hear that you enjoyed your stay at our location. While we do not supply microwaves in the room, we do have one down in the lobby area for your use, 24/hrs a day. We this will not deter you from staying with us again in the future.
4out of 5
by A verified traveller

Posted 30-Oct-2016
Great place to stay if you're going to Bush Gardens. Free shuttle runs late. Staff is very accommodating.
Comment from Hotel Management
1-Nov-2016 by Paul, Hotel Management
Thank you for your review. I am happy to hear you enjoyed your stay with us, and our staff was able to make you feel welcomed. We invite you to stay with us again in the future.
5out of 5
by A verified traveller

Overnight stay!

Posted 24-Sep-2016
Pros: The cleanliness & comfort.....
Location: Busch Gardens is near by.
We were pleasantly surprised. It was a spacious room & very clean. There were great choices with the free breakfast. We would definitely go back when we're in the area.