Ratings based on 490 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller fromGa

Hotel with hot breakfast included

Posted 17-Jan-2017
I stayed for two nights to attend the Soulfest at USF Sun Dome celebrating my wedding anniversary. Desk staff was very friendly. Breakfast was good; great to wake up to hot breakfast. I was disappointed by two things: HBO wasn't working and our maid refused to make the bed because I left a bra on it. Other than that I would stay again when I come to town.
4out of 5
Recommended
for Everyone
by A verified traveller fromCosta Rica

Great Location, enjoyable comfort

Posted 31-Dec-2016
Pros: Location and Staff
Cons: deeper cleaning
Location: Malls, Eating, Busch Gardens, Highways at hand
we arrived by car and it was easy find it. we needed to have dinner and found so many choices. We wanted the right advice and the staff was kindly helpful, we needed to relax and we received everything we needed. we wanted to visit Bush Gardens and it was just around the corner. No worries at all
4out of 5
Recommended
for Everyone
by A verified traveller fromCaribbean

Hotel near many amenities including Busch Gardens

Posted 11-Dec-2016
Pros: Very close to Busch Gardens
Cons: Customer service could be improved
Location: Close to mall, many restaurants and Busch Gardens
At the time of our visit, there was construction work being carried out, so it was very noisy. The shuttle service which is available for guests is a bit hit and miss as we sometimes waited a while for the driver to arrive and, on one occasion, we had to ring the hotel several times to find out why the driver hadn't showed. Customer service at hotel was ok, one member of staff, Sarah, was very helpful and very friendly.
Comment from Hotel Management
20-Dec-2016 by Paul, Hotel Management
Thank you for your feedback. I am happy to hear that you enjoyed your stay at our location, despite the noise. We are all done now with our renovations - we invite you to come back to see our new face!
5out of 5
Recommended
for Everyone
by A verified traveller

Empfehlenswertes Hotel mit Nähe zu Busch Gardens

Posted 9-Dec-2016
Pros: Sauberkeit und Ausstattung der Zimmer Nähe zu Busch Gardens Möglichkeiten zum Essen und Einkaufen in der Nähe
Location: Besuch Busch Gardens
Meine Freundin und ich können dieses Hotel uneingeschränkt empfehlen. Das Personal war immer freundlich, die Parkmöglichkeiten sind mehr als genügend und die Ausstattung des Zimmers war wirklich sehr gut. Die Sauberkeit ließ nichts zu wünschen übrig, sodass wir uns sehr wohl gefühlt haben. In direkter Nähe gibt es genügend Möglichkeiten, um Einzukaufen oder essen zu gehen. Wenn man einen Besuch nach Busch Gardens (Freizeitpark) plant, so ist dieses Hotel von der Lage her wirklich zu empfehlen.
Comment from Hotel Management
11-Dec-2016 by Paul, Hotel Management
Thank you for your feedback! We are thrilled to hear you enjoyed your stay at our location. We do our best to provide the top notch quality service one would expect from a Hyatt hotel. We hope to see you again in the future!
4out of 5
Recommended
for Everyone
by A verified traveller fromSweden

Nice hotel.

Posted 7-Dec-2016
Nice hotel and breakfast. Close to TGIF. We walked there, I recommend use the car instead.
Comment from Hotel Management
11-Dec-2016 by Paul, Hotel Management
Thank you for your feedback. I am happy to hear you enjoyed your stay with us. We do our best to provide the quality service one would expect from a Hyatt hotel. We hope to see you again in the future.
2out of 5
by A verified traveller fromAllentown, USA

Not as expected . Not up to the Hyatt name

Posted 1-Dec-2016
I was really happy I was able to stay at a Hyatt since I know their reputation. Hotel was nothing like what I expected Toilet didn't flush properly, sink clogged , worst experience Do not recommend .
Comment from Hotel Management
11-Dec-2016 by Paul, Hotel Management
Thank you for your feedback. I apologize that your stay was not what you expected. We appreciate any and all feedback to improve our services. We are looking into the issues you've described, and taking the necessary actions. We hope this will not deter you from staying with us in the future.
2out of 5
by A verified traveller

not impressed

Posted 21-Nov-2016
Not only was there construction going on in front lobby, but on top of that morning front desk staff was rude. They were all talking and eating cookies not even acknowledging there was a guest standing in front of them. They responded to us with food still in mouth. The free breakfast was pitiful. Silverware was dirty, many things empty and staff lacking greatly at getting anything restocked. would not reccommemd or stay here again.
Comment from Hotel Management
26-Nov-2016 by Paul, Hotel Management
Thank you for your feedback. I apologize for your disappointing stay. We take our customer's comments very seriously, especially when it comes to the conduct of our staff. Please know that we are taking necessary actions to rectify this.
5out of 5
Recommended
for Everyone
by A verified traveller fromUS

Posted 11-Nov-2016
Everything was great, very comfortable room and helpful staff.
Comment from Hotel Management
27-Nov-2016 by Paul, Hotel Management
Thank you for your feedback. I am happy to hear you thoroughly enjoyed your stay with us. We hope to see you again in the future.
5out of 5
Recommended
for Everyone
by A verified traveller fromUS

Very friendly staff an an excellent room.

Posted 7-Nov-2016
Pros: Everything was quite convenient. And customer service was great.
Cons: Not much really. All that was missing was a view.
Location: Near Busch Gardens, USF, and Yuengling Brewery.
Comment from Hotel Management
13-Nov-2016 by Paul, Hotel Management
Thank you for your feedback. We are happy to hear you enjoyed your stay with us! We do our best to create a relaxing, welcoming environment for all of our guests. We hope to see you again in the future.
4out of 5
Recommended
for Everyone
by A verified traveller fromUS

Passing through Tampa

Posted 1-Nov-2016
Location: Location was good w/easy access to highway/interstate
Room itself was spacious but bathroom was small. Not much elbow room especially if you're tall.
Comment from Hotel Management
7-Nov-2016 by Paul, Hotel Management
Thank you for your review. I am happy to hear you enjoyed your stay with us. We do our best to provide quality service and rooms for all of our guests. We hope to see you again in the future.