Exterior

Reviews of Red Roof Inn PLUS+ & Suites Tampa

2.5 out of 5
Red Roof Inn PLUS+ & Suites Tampa
11310 N 30th Street, Tampa, FL

Reviews

5.6
Rating 10 - Excellent. 102 out of 577 reviews" "
Rating 8 - Good. 98 out of 577 reviews" "
Rating 6 - Okay. 89 out of 577 reviews" "
Rating 4 - Poor. 102 out of 577 reviews" "
Rating 2 - Terrible. 186 out of 577 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special, it was ok
Stayed 1 night in Apr 2024

8/10 Good

Fanny

Little dirty
Stayed 1 night in Apr 2024
Response from Sashauna RediResponse Specialist on Apr 23, 2024
Dear Fanny,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF PLUS+ & SUITES TAMPA. I'm so glad we earned your 4/5 score. However, it's truly disheartening to see you highlight that the lack of cleanliness hindered your stay. Nevertheless, at Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Apr 2024
Response from Linton RediResponse Specialist on Apr 20, 2024
Hi Paola,Thank you for telling us about your recent visit at RED ROOF PLUS+ & SUITES TAMPA. It's great to read you had an excellent experience. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

6/10 Okay

Mark

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Linton RediResponse Specialist on Apr 15, 2024
Hello Mark, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES TAMPA and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
I hate i never go back over to the place
Stayed 2 nights in Apr 2024
Response from LaTunde RediResponse Specialist on Apr 13, 2024
Dear Mark,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES TAMPA. At Red Roof it's disheartened to read that you were unsatisfied with your visit. However, we would be more appreciated if you considered to add a more detailed comment to your survey to let us know where we can improve. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We wish you all the best in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 Okay

Jethro

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I liked it overall.
Stayed 3 nights in Apr 2024
Response from Sashauna RediResponse Specialist on Apr 7, 2024
Dear Jethro,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF PLUS+ & SUITES TAMPA. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 Good

Jennifer

Stayed 3 nights in Mar 2024

8/10 Good

Marli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sashauna RediResponse Specialist on Apr 2, 2024
Hello Marli,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF PLUS+ & SUITES TAMPA. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

Danny

Liked: Staff & service, amenities
Multiple sheets had stains in them, and the ventilation system was dusty. Though the water was hot and the pressure was sufficiently high, the tub we utilized had a slow drain which caused the water to become stagnant while showering.
Stayed 2 nights in Mar 2024
Response from Sashauna RediResponse Specialist on Apr 1, 2024
Dear Danny,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ & SUITES TAMPA. I am sorry that your experience did not meet your expectations, prompting your 5/10 score. The situation you described regarding the stain sheets, the dusty ventilation system and the slow drain is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Summer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience very disappointing service have pictures and videos to prove it.
Stayed 2 nights in Mar 2024
Response from Xao RediResponse Specialist on Apr 4, 2024
Thanks for sharing your feedback with us, Summer. The team at our Red Roof Inn PLUS+ & Suites Tampa was saddened to see that we failed to provide you with a satisfactory stay. You stated that your experience was far from your expectations and the service was disappointing. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All in all it was better than what we expected the location was perfect and the rooms were amazing
Stayed 4 nights in Mar 2024
Response from Sashauna RediResponse Specialist on Mar 30, 2024
Dear Ashley,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF PLUS+ & SUITES TAMPA. I'm so glad you were pleased with the location and the amazing rooms, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jeannette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean andthe room is bigger than expected bush garden is 2 mins away from hotel well be coming back pool is small tho but very clean
Stayed 1 night in Mar 2024
Response from Sashauna RediResponse Specialist on Mar 26, 2024
Dear Jeannette,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ & SUITES TAMPA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the spacious room, the proximity to bush garden and the cleanliness. I was also glad to see you mention that even though you were not satisfied with the size of the pool, you were pleased with the cleanliness. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was filthy to unsanitary levels. Our linens were noticably used prior to our stay and just hidden. Dirty with cigarette burn holes in sections under the comforter. When asked the front desk for clean sheets, the attendant just told us that they ran out of clean linens and the hotel was full so it was impossible to provide us with a clean room that the situation was out of his control. Our option was to sleep on top of the comforter without any covers or go to the store and buy our own. We ended up going to the store and purchasing new sheets to sleep the night. Next day we ask to speak to the supervisor or manager. They said that twas not supervisor on site, that didn't have a time to come in and it may not show up there til Monday. At that point they couldn't help with a clean room or give a solution to our issued. We decided to checkout early and leave. After calling Expedia and requesting a refund because the hotel inability to fix the issues. We got informed that the hotel denied the refund and plainly LIED to the Expedia team arguing that they DID offer us an opportunity to upgrade our rooms and fix the issues and that we declined their offer. Let say that NO ONE ever talked to us. There's more to go on and not space. If you are OK dealing with bad service, dirty rooms, unprofessional management that plainly lies. Go head and make a reservation. The management doesn't have the decency to own their mistakes. We have everything documented by pictures, etc.
Response from Sashauna RediResponse Specialist on Mar 26, 2024
Thank you for leaving your honest feedback about your recent experience at our RED ROOF PLUS+ & SUITES TAMPA location. We at Red Roof appreciate you highlighting every issue you encountered, as our aim is to improve on customer experience. Please allow us to express our sincerest apologies for the uncleanliness of the room, the unprofessional encounter you had with the staff and the unclean comforter. This is truly regrettable. I can assure you that I have brought your feedback to upper management's attention in an effort to address your concerns.We do value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 Okay

Dan

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sashauna RediResponse Specialist on Mar 26, 2024
Hello Dan,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES TAMPA and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Maria

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property looked good from the outside. The rooms were something different. There was an unclean smell in 1st room and very dark. Moved to another room smelled cleaner bit didnt set right with me.. Couch was visibility stained, floor was also visibility dirty. We changed rooms within the 1st 10 minutes and checked out within an hour.. i would maybe give it a 1star.
Stayed 1 night in Mar 2024
Response from Linton Rediresponse Specialist on Mar 24, 2024
Hello Maria,Thank you for telling us about your recent visit at RED ROOF PLUS+ & SUITES TAMPA. I was saddened to read that the unclean smell in your first room and the other issues were the downsides of your stay. Please know guest feedback enlightens us in areas of opportunity so that we can make improvement. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

10/10 Excellent

Joniqua

Stayed 1 night in Mar 2024
Response from Linton Rediresponse Specialist on Apr 11, 2024
Hello Joniqua, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES TAMPA and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

4/10 Poor

Sophia

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Will put you in rooms that are under construction. Bathroom ceiling leaked and flooded and the solution was for them to shop vac the bathroom.
Stayed 3 nights in Mar 2024
Response from Linton Rediresponse Specialist on Mar 18, 2024
Dear Sophia,Thank you for telling us about your recent visit at RED ROOF PLUS+ & SUITES TAMPA. You indicated that you were placed in a room that was under construction. Please accept our sincerest apologize for the inconveniences caused. Please know guest feedback enlightens us in areas of opportunity so that we can make improvement. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

2/10 Terrible

Lionel

Disliked: Staff & service, property conditions & facilities
ass
Stayed 2 nights in Mar 2024
Response from Linton Rediresponse Specialist on Mar 16, 2024
Dear Lionel,Thank you for telling us about your recent visit at RED ROOF PLUS+ & SUITES TAMPA. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Please know guest feedback enlightens us in areas of opportunity so that we can make improvement. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

6/10 Okay

Trely

Disliked: Property conditions & facilities
Several facilities in the room were broken or didn't work, including broken shower curtain, water everywhere - reported but no action. Electric outlets unavailable. Room arrangement inconvenient, etc. Bed was very good. Redeeming value was its nearness to Moffitt hospital and the housekeeping staff willing to help in unusual ways.
Stayed 2 nights in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Mar 14, 2024
Dear Trely,We appreciate your feedback following your visit at the RED ROOF PLUS+ & SUITES TAMPA. Though you mentioned that the bed was very good, the staff was helpful, and we were close to the Moffitt hospital, there were a few hinderances to your experience. You indicated some facilities in the room were broken, there was water everywhere and no available eclectic outlets. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. Your feedback will be carefully reviewed with our team at Red Roof, and we will work diligently to implement effective solutions to ensure our guests are well-served and content. We hope you can find it in your heart to consider us again in the future.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Okay

Joniqua

Travelled with family and small children, Business traveller
Disliked: Cleanliness
The sheets and room hadn’t been cleaned prior to my check in and I had to request fresh Linen for one of the two beds and that didn’t come through till like 10:30 at night when check in was at like 4:20
Stayed 1 night in Feb 2024
Response from Red Roof Management on Mar 8, 2024
Dear Joniqua,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES TAMPA. I was disappointed to read that the uncleanliness of the sheets hindered your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,LintonRed Roof Management RediResponse Specialist

6/10 Okay

Allen

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The air conditioning unit wasn’t working properly upon our arrival… as we were a late arrival we informed the front desk in the morning.. we then proceeded to the park.. when arrived back after a day of riding roller coasters… it was functioning fine
Stayed 2 nights in Feb 2024
Response from Linton Rediresponse Specialist on Mar 5, 2024
Dear Allen,Thank you for telling us about your recent visit at RED ROOF PLUS+ & SUITES TAMPA. I was disappointed to read that the issue with the air conditioning unit upon arrival was a hindrance to your stay. However, it's good to read it was fix when you arrive from your outing. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Regards,Red Roof Management

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off they gave me a room that had somone in it..... then the room i was given was not the type of room i paid for!! They ac does not work.. the lobby is nice and cold the room was hotter than outside... the pool is not heated.... there was no remote for the tv.... the room was not clean fllors were dirty the bathroom wall had something splattered on it.. i asked about the Ac and they brought a fan... to a different room... oh and the ceiling in the lobby was leaking water.....i was talking with another guest when checking out he said the ac didnt work in his room and commented on the pool not being heated... i would not recommend a stay here
Stayed 2 nights in Mar 2024
Response from Linton Rediresponse Specialist on Mar 5, 2024
Dear James,Thank you for sharing your thoughts on your recent visit at RED ROOF PLUS+ & SUITES TAMPA. It's truly regrettable to read that the uncleanliness of your room, the issue with the ceiling and the other areas of opportunity you brought to our attention hindered your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Red Roof Management

2/10 Terrible

Curt

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice size, but the tub was rusty and the floors were sticky & dirty. Our socks were filthy with minutes of removing our shoes.
Stayed 1 night in Feb 2024
Response from Linton Rediresponse Specialist on Feb 28, 2024
Dear Curt,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES TAMPA. It's good to read you are fond of the size of your room. However, I was saddened to read that the uncleanliness of the floor and the condition of the tub were the downsides of your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Regards,Red Roof Management

8/10 Good

Makyyah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in comfortable rooms
Stayed 1 night in Feb 2024
Response from Linton RediResponse Specialist on Feb 24, 2024
Dear Makyyah,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES TAMPA. I was happy to read that our easy check-in and comfortable rooms met your needs. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got in kinda late but check in was a breeze. I was asked what floor I prefer, not wanting to climb stairs I said first and I was even asked where about I would like my room and I said wherever its safest, (I was traveling alone with a child) so I was assigned a room right close to the lobby. That was nice. Room was very spacious and clean and fully stocked with all amenities. Perfect area and great price.
Stayed 2 nights in Feb 2024
Response from Chirell RediResponse Specialist on Feb 24, 2024
Dear Sara,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Tampa. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our spacious room, affordable rates, easy check in and the other kind words you mentioned. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how close it was to everything
Stayed 2 nights in Feb 2024
Response from Linton RediResponse Specialist on Feb 21, 2024
Dear Jason,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES TAMPA. I'm elated to read that our close proximity to your travel needs met your expectations. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Autumn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well kept outside landscape is beautiful. Pool would have been nice to go in it it was raining and cold
Stayed 1 night in Feb 2024
Response from Sashauna RediResponse Specialist on Feb 19, 2024
Dear Autumn,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn PLUS+ & Suites Tampa. At Red Roof we sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the beautiful landscape outside. However, it's truly disheartening to see you highlight that you were unable to use the pool.Please know that at Red Roof we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Jessica

Liked: Property conditions & facilities
Thank you
Stayed 2 nights in Feb 2024
Response from Linton RediResponse Specialist on Feb 21, 2024
Dear Jessica,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES TAMPA. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

2/10 Terrible

Joshua

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were bugs in the room. There were also stains on the bed sheets. The curtains were broken on the window. Would not recommend at all.
Stayed 1 night in Feb 2024
Response from Sashauna RediResponse Specialist on Feb 18, 2024
Dear Joshua,I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ & Suites Tampa. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the stained bed sheets and the other concerns you highlighted. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Marixel, Oceanside

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The hotel was unkept. The couch in the room was very old and dirty that it looks like it was found on the streets. The walls were dirty. We didnt sit on the chairs. The bathroom tub clogs. The shower curtain needs to be replaced. The blow dryer is old and doesn’t work. The towels were overused that it is no longer white with stains that doesn’t come off and it’s been there even after so many washes. I told my daughters not to use the facial towel on their faces and only use the bath towel to wrap their wet hair and just air dry their bodies. The staff were nice. I’m glad I only booked for the night.
Stayed 1 night in Feb 2024
Response from Oshane RediResponse Specialist on Feb 18, 2024
Dear Marixel, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ & SUITES TAMPA. You indicated that the staff were nice. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described, the condition of the blow dryer you highlighted along with the other concerns mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

6/10 Okay

Karen

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Lots to be desired.
Stayed 1 night in Feb 2024

4/10 Poor

Nikeisha

Stayed 1 night in Feb 2024
Response from Sashauna RediResponse Specialist on Mar 22, 2024
Hello Nikeisha,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF PLUS+ & SUITES TAMPA. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

4/10 Poor

crismerlyn paola

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Bad smells
Stayed 1 night in Jan 2024
Response from Sashauna RediResponse Specialist on Feb 6, 2024
Dear Crismerlyn,Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ & Suites Tampa. I am sorry that your experience did not meet your expectations, prompting your 2/5score. The situation you described regarding the bad smell you encountered is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it works well
Stayed 1 night in Feb 2024
Response from Linton RediResponse Specialist on Feb 4, 2024
Dear Jon,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES TAMPA. It's good to read that our hotel was aligned with your travel needs. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice roo.
Stayed 1 night in Feb 2024
Response from Recordo Rediresponse Specialist on Feb 3, 2024
Hello Gary,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ & Suites Tampa. It's wonderful to see that you were pleased with our quality rooms. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Sashauna RediResponse Specialist on Feb 1, 2024
Dear Billy,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn PLUS+ & Suites Tampa. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.SashaunaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Eva

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sashauna RediResponse Specialist on Feb 1, 2024
Hello Eva,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn PLUS+ & Suites Tampa. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 Terrible

lazaro, hialeah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Linton RediResponse Specialist on Jan 27, 2024
Hello Lazaro, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES TAMPA and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

4/10 Poor

Brian L

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Jan 2024
Response from LaTunde RediResponse Specialist on Jan 24, 2024
Hello Brian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES TAMPA and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Wendy

Travelled with family
Liked: Staff & service, room comfort
Staff thumbs up, hotel thumbs down.
The staff were great. The room....not so much. Ran out of warm water (because it NEVER got hot) half way through my shower. The blow dryer didn't work. The coffee pod exploded and sent hot coffee ground water all over the table. And the toilet had been used, pnot flushed and backed up when we checked in.
Stayed 1 night in Jan 2024
Response from Linton Rediresponse Specialist on Jan 23, 2024
Dear Wendy,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES TAMPA. I was happy to read that our great staff met your needs. However, I was saddened to hear that the lack of hot water, the faulty blow dryer and the other downsides hindered your ability to enjoy your experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future.Regards,Red Roof Management

4/10 Poor

Richard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty, coffee machine in room broken, shower was filty, the bed frame was broke Was not happy at all.
Stayed 2 nights in Jan 2024
Response from Linton Rediresponse Specialist on Jan 23, 2024
Dear Richard,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES TAMPA. It was truly regrettable to read that the uncleanliness of your room, the faulty coffee machine and the other downsides hindered your ability to enjoy your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

6/10 Okay

George

Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
Overall it is a typical Red Roof Inn. The floors were desperately in need of washing.
Stayed 2 nights in Jan 2024
Response from Linton Rediresponse Specialist on Jan 21, 2024
Hello George,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES TAMPA. We value you as our guest and appreciate your 3/5 score. However, you indicated that the condition of the floor was less than ideal. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Regards,Red Roof Management

4/10 Poor

Janis

Stayed 1 night in Jan 2024
Response from Sashauna RediResponse Specialist on Jan 19, 2024
Hello Janis,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn PLUS+ & Suites Tampa. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 Okay

John

Disliked: Staff & service
Front desk employees not very helpful. We wanted an early check in as we just came off a cruise. Employee said there would be an extra charge. Then second day key card failed. Went for new card and employee did not say sorry - just swiped a new card and handed it back!
Stayed 2 nights in Jan 2024
Response from Sashauna RediResponse Specialist on Jan 18, 2024
Dear John,Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ & Suites Tampa. We appreciate your 3/5 score. Please accept our sincerest apologies for the situation you described regarding the issues with the keycard, the less than ideal encounter with the front desk staff and the other concerns you mentioned which hindered your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Tarik

Stayed 4 nights in Jan 2024

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities
No remote to tv until the second day - no outside lighting- locked out of room 2 nights after dark and they wanted me to go down 3 flights of stairs alone in the dark to get new keys- room not clean when I checked in
Stayed 3 nights in Jan 2024
Response from Sashauna RediResponse Specialist on Jan 17, 2024
Dear Deborah,Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ & Suites Tampa. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the lack of cleanliness, the issue with the key card and the other issues you mentioned is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Santell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Linton Rediresponse Specialist on Jan 14, 2024
Hello Santell,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES TAMPA and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Frezer Melesse Hunde

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Adraine Rediresponse Specialist on Jan 11, 2024
Hello Frezer,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES TAMPA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,Red Roof Management

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Linton Rediresponse Specialist on Jan 12, 2024
Hello John,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES TAMPA and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management