Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We would like to inform you that, towels and linens may be exchanged at the front desk anytime and it’s complimentary. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management

Dear Juan, Thank you for bringing this to our attention. We sincerely apologize for the experience you had during your stay. Cleanliness and guest satisfaction are our top priorities, and we regret that we fell short of meeting your expectations. Your feedback is valuable, and we will address these issues with our team to ensure improvements moving forward. Please consider giving us another chance to provide you with a much better experience on your next visit. Sincerely,Hotel Management

Dear Brian, Thank you for sharing your feedback with us. We apologize for the issues you experienced during your stay. We take cleanliness and guest comfort seriously and are actively working to address the concerns you've raised regarding the property's condition and atmosphere. Your comments regarding noise and safety are also being reviewed to ensure all guests feel secure and respected. We appreciate your understanding and hope to have the opportunity to provide you with a more positive experience in the future. Sincerely,Hotel Management

Dear jacob, Thank you for bringing these concerns to our attention. We apologize for the odor and the lack of amenities in your room. Providing a clean and comfortable environment is our priority, and we regret that we fell short during your stay. We are addressing these issues with our housekeeping team to ensure improvements are made. We appreciate your consideration and hope to have the opportunity to welcome you back and provide a better stay in the future.Sincerely,Hotel Management

Dear charles, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Mark, We sincerely apologize for the disappointing experience you encountered during your stay. Maintaining a well-kept and comfortable environment for our guests is of utmost importance to us, and we regret any shortcomings in meeting your expectations. Your feedback regarding the maintenance issues in the building will be addressed with our maintenance team to ensure improvements are made. Additionally, we apologize for the lack of kitchen amenities and coffee maker. Please accept our sincere apologies for any inconvenience caused. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to welcome you back for a much-improved experience in the future. Sincerely,hotel Management

Dear Gisel, We sincerely regret any inconvenience caused by maintenance issues during your stay. Ensuring the comfort and satisfaction of our guests is our top priority, and we apologize for falling short in this regard. We are actively working to rectify any maintenance deficiencies to uphold our standards of excellence. We appreciate your understanding and patience, and we hope you'll consider giving us another opportunity to provide you with a more enjoyable experience. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Kevin, We sincerely apologize for the discomfort you experienced during your stay. Your feedback is concerning, and we take it seriously. Our team will address the issue you mentioned regarding the unpleasant odor and ambiance to ensure all our guests have a comfortable and enjoyable stay. We strive to maintain a welcoming environment for all our guests and regret that we fell short of your expectations. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management

Dear Dillon, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with the cleanliness. Your comfort and satisfaction are paramount to us; therefore, we regret not meeting your expectations. Rest assured; we will address your concerns with our team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. On your next visit to the, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Hotel Management

Dear Scott, Thank you for reviewing your stay. We want to apologize for the issues that kept your stay from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

Dear Ana, Thank you for being our guest and for your valuable feedback. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that the housekeeping oversights you experienced are not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Daniel, Thank you for being our guest and for your valuable feedback. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that the issues you experienced are not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Ruth, We are sincerely grateful for your high rating and for sharing your thoughts about your recent stay. It is excellent to know that you enjoyed many aspects of your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. We hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management

Dear Carmella, Thank you for your recent stay at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Srikant, We appreciate you taking the time to review your visit. We genuinely regret the cleanliness and maintenance issues you encountered during your stay. This does not align with our service standards, and we apologize for the impact it had on your visit. Your feedback is invaluable, and we thank you for bringing your observations to our attention. We have shared your concerns with our maintenance and housekeeping teams to prevent such issues from repeating. We hope to have another opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Guest, Thank you for choosing to stay at Extended Stay America and for taking the time to share your review. We are pleased that you had a pleasant stay. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Tanya, We sincerely apologize for any disruptions during your recent visit, as we understand the cleanliness expectations in the room were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Our front desk can improve your time with us. Please return and allow us to serve you so you can enjoy our hospitality the next time you visit our area.Sincerely, Hotel Management

Dear Kathenry, Thank you for your feedback. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely, Hotel Management

Dear Edgar, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Anissa, Thank you for taking the time to share feedback about your recent stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear shailendra, Thank you for your feedback. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Michele, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and regret the frustrations you experienced. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We are grateful for your patience and hope you consider staying with us again.Sincerely,Hotel Management

Dear Robert, Thank you for staying with us and posting your review. We are glad you enjoyed your stay and found us to be of great value. We're also pleased that our proximity to the airport was convenient for you. It was a pleasure hosting you, and we look forward to seeing you again at Extended Stay America. Sincerely,Hotel Management

Dear jose, We deeply regret that your experience fell short of expectations. Please accept our apologies for any inconvenience you faced. We genuinely value our guests' feedback, and we're committed to improving our services. We hope you will reconsider and choose us again in the future so we can regain your trust in our hotel.Sincerely,Hotel Management

Dear Patrick, Thank you for staying with us and sharing your experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We appreciate your feedback regarding areas where we could improve our services. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear KANDI, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. However, we appreciate your kind comments for our front desk associate. Thank you again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear pedro, Thank you for bringing this to our attention. We are sorry to read about your experience and apologize for the inconvenience caused. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Melanie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Karen, Please accept our apologies for the disappointing experience you had with us. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. Our team is reviewing this situation and taking extra care to avoid this in the future. While we know this does not change what you experienced, we are incredibly sorry for the inconvenience and frustration this caused. Moreover, we apologize for not living up to our commitment to clean, fresh accommodations during your stay. While we know this stay did not meet your expectations, we hope for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Carlos, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for the inconvenience caused by the outlined areas. Your concerns have been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Meanwhile, please feel free to reach out to us at the hotel directly for any queries or assistance. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management