Ratings based on 554 Verified Reviews

3.4 out of 5
63% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller fromDuluth MN

You get what you pay for!

Posted 23-Feb-2017
Great hotel close to the airport if you are looking to flop for a night. The condition is nasty - and I wouldn't let my dog swim in the pool. Don't dare stay for multiple nights.
Comment from Hotel Management
26-Feb-2017 by General Manager, Hotel Management
We do wish that your recent stay with us had been more impressive. Thank you for sharing your rating which lets us know more attention is needed to improve our guests experience. We value feedback such as this and we invite you to come stay with us again. General Manager
3out of 5
Recommended
for Everyone
by A verified traveller

One night

Posted 16-Feb-2017
Cons: A bit seedy
Location: In the middle of office parks
Not sure what the desk staffing is supposed to be. We ere worried about getting to airport at 5AM - van came on time thankfully. No one at desk.
Comment from Hotel Management
17-Feb-2017 by General Manager, Hotel Management
Thank you for taking the time to post your review. I'm glad our hotel was comfortable for your overnight stay and that our location was convenient for your needs. We also appreciate your observations for our service and regret any inconvenience caused. We hope to have the opportunity to welcome you back soon! Sincerely, General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to airport, golf and Tampa hockey

Posted 12-Feb-2017
Nice and helpful employees. Helpful with knowledge of area!
Comment from Hotel Management
13-Feb-2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America - Tampa - Airport - Memorial Hwy and sharing your experience online. We're so glad our location was perfect for your needs and that you were happy with the exceptional service provided by our courteous associates. Thanks again for sharing your review, we look forward to welcoming you again whenever your travels bring you back to our area.  Sincerely, General Manager
2out of 5
by A verified traveller fromNampa, Idaho

Tampa overnight

Posted 8-Feb-2017
Pros: Clerk was very cheerful at 1 am.
Cons: clean the common areas. Wipe down the elevator, there were finger prints everywhere, and dirt clumps on the floor.
I arrived after 1:00 am. The front desk clerk was very helpful. However, the hotel lobby, hallways, elevator and stairwells are dirty. The room was large, and included a kitchen. The bed , while made, was wrinkled, like someone had taken a seat on the bed. If it has not been so late, I would have left and found another hotel.
Comment from Hotel Management
10-Feb-2017 by General Manager, Hotel Management
Thank you for your kind words about our staff member and the service they provided. We are sorry some of the areas of our hotel were not as clean as they should have been. Thank you for letting us know so we can improve in those areas prior to your next visit to our hotel. General Manager
4out of 5
Recommended
for Everyone
by A verified traveller fromAlberta, canada

Our one night stay at this hotel

Posted 8-Feb-2017
Pros: Staff were awesome...So extremely helpful.
Cons: Place the kitchenette paraphanial in the cupboards and change the a/c system
Location: Reason we stayed at this location was because of shuttle service to airport. Otherwise NOTHING to do nearby as it is a business center area
The overall stay was awesome. Staff so friendly and helpful. Room is very spacious/kitchenette. Would have liked to see at least the coffee maker/glasses etc in the room without asking for such...All other kitchenettes that are in rooms have the dishes etc there already..WHY have to ask the front desk staff for articles you may use ??? makes no sense to me at all. The overall complaint is the noisy air conditioner. Too hot to sleep without it on but when it cuts in BELIEVE ME you do not sleep. . -
Comment from Hotel Management
9-Feb-2017 by General Manager, Hotel Management
Rose, thank you for choosing Extended Stay America - Tampa - Airport - Memorial Hwy. for your overnight stay. We are glad you had an overall great stay and that you were pleased with our courteous staff and shuttle service. However, I am sorry for the noise issue you had and for your disappointed with our in-room amenities. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope to see you again soon. Sincerely, General Manager
1out of 5
by A verified traveller fromSarasota

FILTHY

Posted 31-Jan-2017
Pros: Nothing
Everything about this hotel was filthy. The lobby, the laundry room, the hallways and my room. Bug on the counter when I entered, piece of food left on the floor, pieces of wrappers and the rug was stained horribly. Bathroom seemed to be recently remodeled but everything else need to be remodeled. Do not recommend!
Comment from Hotel Management
2-Feb-2017 by General Manager, Hotel Management
Kate, You are right, you deserve to arrive to a suite which has been attended to by one of our staff members with detail. We are sorry for the less than clean state and will follow up with our inspection and housekeeping staff to ensure they are following protocol. We appreciate you bringing this to our attention, we value you being our guest and hope to welcome you back again soon. General Manager
2out of 5
by A verified traveller fromTexas

Just not good.

Posted 30-Jan-2017
Cons: Time to repair and clean.
Location: I was in for business, and it is close to the airport, as well as a quick jaunt to the bay and beaches.
The lobby smelled horrible. Grungy elevator. The room was ok, just tired looking. This chain is usually better than this.
Comment from Hotel Management
30-Jan-2017 by General Manager, Hotel Management
Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us and we sincerely apologize for your disappointing stay. It is never our intention to lose focus on providing excellent hospitality. We hope you will give us another chance to provide you with the hospitality you should have experienced during this stay. Thanks again for being our guest and we hope to hear from you soon.   Sincerely, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Nice And clean hotel by the Tampa airport

Posted 25-Jan-2017
The check-in process late at night was easy and the staff was great and courteous and it's a nice clean hotel close to the Tampa airport
Comment from Hotel Management
25-Jan-2017 by General Manager, Hotel Management
It was a pleasure having you as our guest at Extended Stay America - Tampa - Airport - Memorial Hwy. We appreciate your compliments about our proximity to the airport, seamless Front Desk service, and clean facilities. Thanks again, we appreciate your business and look forward to serving you again! Sincerely, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jan-2017
The staff was helpful and the room was great. Spacious, clean, and comfortable. The bed was particularly comfortable and I slept great! Would highly recommend.
Comment from Hotel Management
16-Jan-2017 by General Manager, Hotel Management
Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Tampa - Airport - Memorial Hwy. We are pleased to read you loved our helpful associates and that you were impressed with your spacious room, especially with the bed which gave you a great night’s sleep. We appreciate you recommending us online and hope to have you back with us soon. Sincerely, General Manager
1out of 5
by A verified traveller fromCanada

What i describe as bare minimum. A bed (clean?)

Posted 13-Jan-2017
Pros: Nothing
Cons: Clean it
Location: ?
Missing elementary stuff...no glasses. Floors we not cleaned and bathroom sink was horrible.
Comment from Hotel Management
16-Jan-2017 by Manager, Hotel Management
We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We take great pride in providing clean accommodations and we apologize if this was not your experience. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon. Sincerely, General Manager