Ratings based on 514 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
65% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller

Posted 23-Jul-2016
Made a last minute reservation and upon arrival at the hotel the room was not available. I will upgraded at my expense from a queen to a deluxe queen. The room had not been cleaned from the previous guest(s).
Comment from Hotel Management
27-Jul-2016 by General Manager, Hotel Management
We sincerely apologize for the error in communication by our housekeeping and front desk staff. Your suite was not guest ready and should not have been made available for occupancy. We are sorry for the inconvenience this cause you. We will make extra efforts to ensure this does not happen again. Thank you again for being our guest and for providing your feedback. We hope to have you back again soon. General Manager
5out of 5
by A verified traveller fromOhio

Was nice place close to the airport

Posted 22-Jul-2016
We needed a place to stay during a flight back to Ohio, our flight was cancelled and needed a place to stay. The lady at the counter was fabulous and helped us late at night get checked in.
Comment from Hotel Management
23-Jul-2016 by General Manager, Hotel Management
Thank you for being our guest and for taking time to review your experience at Extended Stay America - Tampa - Airport - Memorial Hwy. It is so nice to read you had a great stay, and that you were especially pleased with the exceptional service from our front desk associate. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we would love to welcome you back soon. Sincerely, General Manager
5out of 5
by A verified traveller fromwinter garden

Ithe was nice and clean not to far from everything

Posted 18-Jul-2016
The hotel was amazing...it will be my hotel choice anytime I'm in tampa fl
Comment from Hotel Management
19-Jul-2016 by General Manager, Hotel Management
It was a pleasure having you as our guest at Extended Stay America - Tampa - Airport - Memorial Hwy. We are so pleased to read you loved our well-kept property and that our convenient location was perfect for your needs. Thank you so much for the positive review, and we look forward to your next stay with us soon. Sincerely, General Manager
3out of 5
by Yuleysi

Posted 26-Jun-2016 on Hotels
Comment from Hotel Management
29-Jun-2016 by Manager, Hotel Management
Thank you for choosing our hotel and for your rating. Our goal is to provide a great experience for our guests with comfortable, well maintained suites and excellent service, all in a safe environment, so we are sorry for any inconvenience caused while you were here. Thank you again, and we look forward to your next stay with us. Sincerely, General Manager
1out of 5
by Jose

Posted 16-Jun-2016 on Hotels
Comment from Hotel Management
19-Jun-2016 by Manager, Hotel Management
Please accept my apologies for the issues you may have experienced during your stay at our hotel. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback, as it helps us get better. Sincerely, General Manager
4out of 5
by A verified traveller

Posted 13-Jun-2016 on Hotels
Clean basic efficiency-close to airport.
Comment from Hotel Management
16-Jun-2016 by Manager, Hotel Management
Thank you for selecting Extended Stay America - Tampa - Airport - Memorial Hwy. for your visit and for sharing your comments. We are happy you liked our well-kept property and that you were impressed with our convenient location close to the airport. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager
2out of 5
by Ryan

If you like a good roach

Posted 11-Jun-2016 on Hotels
Hotel service was terrible, room was dark and dank, gigantic roach greeted me in the bathroom in the morning. Front person chuckled when I told her, said nothing else.
Comment from Hotel Management
15-Jun-2016 by Manager, Hotel Management
We sincerely apologize for the unwanted guest in your suite. We have regular pest treatments and will have the room you stayed in treated as well. We apologize for the less than hospitable service you received from our Front desk team member. Their behavior will be address and has been resolved so this does not happen in the future. Thank you for sharing your feedback, it helps us make improvements to our guest experience. General Manager
3out of 5
by Beverly fromJacksonville

Comfortable

Posted 4-Jun-2016 on Hotels
You must now request kitchen implements which is not stated in the information.
Comment from Hotel Management
8-Jun-2016 by Manager, Hotel Management
One of the things we pride ourselves on is our commitment to our guests and communicating our services and amenities, so our guests are well informed at check-in. We are so disappointed our dishware policy was not communicated to you during the check-in process. We have shared your review with our team so we can ensure our communication check points are followed to ensure a great experience for every guest. We appreciate you providing us with your feedback as we continually work to improve our hotel. We welcome you back to our hotel when you are in the area. Sincerely, General Manager
5out of 5
by A verified traveller

Posted 4-Jun-2016 on Hotels
Comment from Hotel Management
8-Jun-2016 by Manager, Hotel Management
It was a pleasure having you as our guest Extended Stay America - Tampa - Airport - Memorial Hwy. It is so nice to know you found your room comfortable and that you were pleased with the exceptional service from our staff. We appreciate your wonderful ratings and hope to welcome you back soon. Sincerely, General Manager
3out of 5
by Janet fromBradenton Florida

Posted 3-Jun-2016 on Hotels
Good for the price. But know there are no restaurants in the area to eat at. Its more industrial.
Comment from Hotel Management
7-Jun-2016 by Manager, Hotel Management
Thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America Tampa - Airport - Memorial Hwy. It is wonderful to read you liked our services and also found us to be a great value. However, we regret you were not satisfied with the location. Thank you again for posting your review, and we hope to have you back soon. Sincerely, General Manager