Dear Trenton, Thank You for choosing us. We apologize for the inconvenience caused by noise disturbances and the presence of trash. Our team is committed to maintaining a peaceful environment for our guests and promptly addressing any issues that arise. We appreciate your feedback and will take steps to ensure that noise levels are minimized and the property remains clean and tidy. Your comfort and satisfaction are important to us, and we hope to provide you with a more pleasant experience on your next visit. Sincerely, Hotel Management

Dear juana, Thank you for choosing Extended Stay America. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Hotel Management

Dear Benvenuto, Thank you for taking the time to provide us with your valuable feedback regarding your recent stay. We are glad you loved our location and that we were ideally situated near everything you planned to see and do in the city. We hope you choose us again the next time your travels bring you back to the area.Sincerely,Hotel Management

Dear Chanel, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being welcoming during your check-in. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Jenna, Thank you for choosing us. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely,Hotel Management

Dear Tonya, Thank you for choosing us. Having a good impression on the first visit is always nice, but we apologize for disappointing you. It is sad to learn of the inconveniences you experienced while with us. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short, and for this, we regret it. Thank you for your time; we assure you that we will address this appropriately. We are very grateful for your patience and hope to have another opportunity to provide you with the outstanding visit you deserve.Sincerely,Hotel Management

Dear Tony, Thank you for sharing your remarks about your recent visit to our hotel, Extended Stay America and appreciating the customer service you received from our associates. Thank you, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management

Dear Sonia, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management

Dear FuQwon, Thank you for including Extended Stay America in your travel plans and sharing your lovely review. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad you loved the cleanliness and quietness of our accommodation. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Bruce R, We apologize for the noise disturbance during your stay. We take such matters seriously as we always want to provide our guests with the quiet, relaxing environment they deserve. Please know for future visits, our front desk is available around the clock to help make you as comfortable as possible and address these concerns. Your comments remind us there is always room for improvement, and we will review your feedback with our team. We hope you will come back and see us the next time you are in our area.Sincerely,Hotel Management

Dear Dalis, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Elizabeth, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Sheila, Thank you for being a guest at our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. However, we will ensure that your space is professionally inspected and treated as a precaution. Thank you again for bringing this to our attention. We hope to show you the hospitality and stay you deserve whenever you return to the area.Sincerely,Hotel Management

Dear Josephine, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell and the cleanliness issues that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear Alise, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. The lack of hospitality from our associate and the condition of our property you describe are unacceptable and not representative of our quality standards. Moreover, we assure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are sorry that this issue compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

Dear JENNIFER, Thank you for taking the time to review our hotel. We were disappointed to read about the service issues you experienced when checking in, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and their service. We work hard to provide a clean and comfortable environment for every guest; therefore, we are sorry for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. We appreciate you staying with us recently and sharing your review. Please accept our most sincere apologies for the inconvenience of the fire alarm. The security of our guests is our top priority, so evacuation is required and critical to ensuring the safety of our guests. We hope you will consider a future visit so we can better demonstrate our commitment to service excellence. Sincerely,Hotel Management

Dear Guest, Thank you for being a guest in our hotel. We are sorry to hear about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Still, your room will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon for a much-improved experience.Sincerely,Hotel Management

Dear Kea, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for your remarks about our clean, comfortable suites and the system of check-in. We love to hear when a guest has had a wonderful night's sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. We apologize for the unpleasant manner you encountered with the front desk staff. Thank you for allowing us to host your visit, and we hope to provide you with another great stay soon.Sincerely,Hotel Management

Dear Georgie, Thank you for posting such kind comments about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing to stay with us.Sincerely,Hotel Management

Dear Carl, Thank you for being our guest and reviewing our hotel. We appreciate your compliments about where we are excelling and your feedback regarding things you would change. We have shared your concerns with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Jeffrey, Thank you for your feedback. It is disappointing that we could not provide you a more pleasant stay. Please know we have strict quality control standards to prevent a situation like yours. However, we are genuinely sorry for the cleanliness issues with your guest room and any oversight in our hotel area, and remedial steps within our housekeeping department are underway to ensure this does not happen again. Thank you for bringing this to our attention. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Dino, Thank you for dedicating the time to share your experience. Please accept our apologies for the noise issues during your stay. We are devoted to giving each guest a brilliant travel experience; therefore, we are disappointed if we did not meet these expectations. We hope to have an opportunity to host you again in the future.Sincerely,Hotel Management

Dear Latisha, Thank you for your comments about your recent visit. It is disappointing that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope to have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management

Dear Evanie, Thank you for your recent stay and for taking the time to post your review. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Robert, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Please accept our apologies for the noise disturbance you experienced from nearby guests. We are disappointed that we were unaware of these concerns, as we would have been happy to try and resolve the issue. Moreover, the lack of responsiveness of our staff you described is unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will return so we can make it up to you. Sincerely,Hotel Management

Dear Jonathan, We are sorry if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management

Dear Michelle, Thank you for selecting our hotel and taking the time to write a review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management