Unique circular-shaped hotel, but the staff's knowledge at the front desk is concerning. We had issues with our room keys multiple times, and whenever there was an issue the front desk employee asked "What's your room number?" and then re-programmed the card for us. There was no verification said room belonged to us. What kind of security is that!? They re-program door keys without making sure it's your room!
So after re-programming our door keys 3 times in 2 days, they also double charged us for the stay. It takes 3-5 days for the refund to be applied back to your account - I hope you aren't short on cash!
The lack of training and knowledge of this staff is concerning.