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Reviews of Kai Shen Starlight Hotel

3.5 out of 5
Kai Shen Starlight Hotel
Linhai Rd., Taitung, Taitung County

Reviews

8.8

Excellent

Rating 10 - Excellent. 329 out of 689 reviews" "
Rating 8 - Good. 301 out of 689 reviews" "
Rating 6 - Okay. 44 out of 689 reviews" "
Rating 4 - Poor. 12 out of 689 reviews" "
Rating 2 - Terrible. 3 out of 689 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Lok See

Travelled with partner
Liked: Property conditions & facilities
This is good and convenient if you drive. Facilities are relatively old but they are being kept in good condition and clean. They have a nice roof floor for viewing sun rise. Choices for buffet are very limited but you can always find nice restaurants within 10 min drive.

8/10 Good

Nancy

Travelled with family
Disliked: Cleanliness
I like because its close to the ocean. I dislike the cleanliness of the room.
Stayed 1 night in Nov 2023

10/10 Excellent

Ying, Temple City

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very safe area.
Stayed 1 night in Nov 2023

8/10 Good

Hau Yin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good view ～can see the beautiful view in the morning～ ～nice breakfast
Stayed 1 night in Aug 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Hui Ling

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded Hotel Near the Sea
New hotel in the corner of a very quiet city. No dining options nearby. Good breakfast. Room was big and nice.
Stayed 1 night in Dec 2022
Response from Kaishen Starlight Hotel on Dec 22, 2022
Dear guest,Thanks for your support and feedback. We wish to provide you a better and comfortable stay. Thank you.

6/10 Okay

Piranpas

Stayed 1 night in Nov 2020

8/10 Good

Tzyyi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Hotel with Reasonable price
The hotel is new and close to central area. Staffs are nice but the receptionists don't wear a mask which is OK in Taiwan for there's no local confirmed Covid-19 cases for two months.
Stayed 1 night in Jun 2020

10/10 Excellent

Ching wen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast is delicious.
Stayed 2 nights in Jun 2020

2/10 Terrible

edward

Stayed 1 night in May 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay. Room was spacious and facilities were clean.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
性價比高的酒店
酒店新淨，房間大，台式早餐總類多，酒店踏單車往台東森林公園很近，如果再來台東會再入住
Stayed 2 nights in Nov 2019

8/10 Good

Boon San

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Pleasant staff Comfortable and spacious family room Simple and delicious breakfast 10mins walk to the sea 10mins walk to nearest eateries Free bike rental
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free cycle for sightseeing in the area is a good idea !!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a clean and well-designed hotel. The staff was very helpful and courteous. The hotel is right across from the beach, but the one downside is that the hotel is quite a ways from the main shopping/dining options in Taitung. The hotel has bikes and can help coordinate transportation.
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Mar 2019

6/10 Okay

Tan Yin

Liked: Property conditions & facilities, room comfort
Good sea views
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Next parks, I had a sea view room, spacious with a lot of benches/shelves, good functional design
Stayed 1 night in Jan 2019

8/10 Good

Kelvin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, room was clean. Breakfast option was decent. It was a bit far from Taichung City Centre. Although there weren't cabs in front of the hotel, the hotel reception was able to get us a taxi whenever we needed one.
Stayed 2 nights in Dec 2018

8/10 Good

Lynn

Liked: Cleanliness, room comfort
Nice Hotel
Overall experience is ok, considering the area we are in. I think this is one of the better hotel.
Stayed 1 night in Dec 2018

8/10 Good

w

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big, can and comfort room. Nice staff. Breakfast is very good.
Stayed 1 night in Nov 2018

10/10 Excellent

Vivi, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view, clean and great location. Will definitely stay this hotel next time.
Stayed 2 nights in Nov 2018

6/10 Okay

Bill, Taipei

Travelled with family
I booked the room when I arrived in Taitung but never stayed it in because I learned that the whale-watching our I want to go on was unavailable. I immediately left Taitung for Hualien. Unfortunately, I couldn’t get a refund for the room.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from 預定部 on Oct 25, 2018
非常感謝您。

10/10 Excellent

Mk, Taipei

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I like the hotel is very new and very close to a street that has so many breakfast restaurants. However, because I travel with my dad and brothers. We booked two rooms. It was uncomfortable for me and my brother to stay in the same room. the bathroom and bedroom is only one big class separate the two.
Stayed 1 night in Sep 2018
Response from 預定部 on Oct 7, 2018
Dear passengers, we are very honored and grateful for your appreciation and suggestions . In the future, we will continue to improve our growth. Looking forward to your next visit.thank you

8/10 Good

Brandi L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Overall was very nice. Staff spoke English well. Not enough parking. We needed to park on the street because the underground parking of the hote was full. The hotel said that if there was damage they were not responsible. Other then that, a good place to stay for a good price.
Stayed 1 night in Jun 2018
Response from 預訂部 on Jul 13, 2018
親愛的旅客您好，很榮幸也很感謝您的讚許及喜愛，未來我們也會不斷的聆聽旅客的感受與建議並且不斷改善成長，您的肯定是我們最好的源動力，期待未來能夠給予旅客們溫馨的服務，凱旋星光酒店全體同仁很榮幸能夠為您服務，期待您的下次到來。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are very friendly and professional. Room is very clean and great sea view. We have a great stay in this hotel.
Stayed 1 night in May 2018
Response from 訂房組 emma on May 28, 2018
Hello dear VIP: Thank you for your praise to us, we will continue to improve and give visitors more warm and high quality service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good breakfast
Nice hotel. Had problem with the AC as instructions were in Manderin. Hotel desk quickly responded and showed how to use. Very pleasant place. Enjoyed corner deluxe room, watch sunset come up from over the ocean.
Stayed 1 night in Apr 2018
Response from emma on May 1, 2018
Dear Guest Hello: Thank you for your praise, we will continue to improve, to the passengers more warm and quality service.

8/10 Good

LEO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Hotel with Great Sea View
Newly completed Hotel. Good service n comfortable stay.
Stayed 1 night in Jan 2018
Response from emma on Jan 23, 2018
Dear guests, thank you for looking forward to providing better service to passengers in the future.

10/10 Excellent

Charnsmorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price, great view and great hotel.
Hotel was built in 2007-ish (I think). Room is fresh and new; great placement of lighting, and especially gear/appliances in bathroom. View from room is of the calm and beautiful ocean. Great price, great view and great hotel.
Stayed 2 nights in Dec 2017
Response from kai shen starlight hotel on Dec 31, 2017
親愛的貴賓感謝您，期待未來能夠提供旅客更好的服務。

8/10 Good

CHAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall satisfied
New hotel and Comfortable stay , clean and delicious breakfast
Stayed 1 night in Dec 2017
Response from kai shen starlight hotel on Dec 31, 2017
親愛的貴賓感謝您，期待未來能夠提供旅客更好的服務。

10/10 Excellent

Macy, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel but need to work on food service
This newly-built hotel is a bit away from the town center but there are bicycles available for guests to go around (of course, only for those who ride bicycles). Overall, our stay was pleasant but I would like to point out one point to improve: The food. Our month-long trip gave us tons of opportunity to try different restaurants food, the one at this hotel was not the greatest (Thank God not the worst). The cafeteria was spacious and well organised but the breakfast served was not very impressive. Maybe for the Chinese style breakfast was a fine selection of dishes. For us visiting from overseas, however, eggs and bacon (ok, we accept just ham then) should not too hard to find/make, right? Oh, well. If we plan to visit back Taitung, we definitely consider going back to this hotel.
Stayed 1 night in Nov 2017
Response from emma on Dec 11, 2017
親愛的貴賓您好，感謝您所提出的意見，根據您所提出的問題，我將統一匯報相關單位，期待未來能夠提供旅客更好的服務

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Hotel, Clean and Comfortable
Excellent hotel, newly built, clean and modern. Staff were really helpful and they had on-site parking in the basement. Breakfast was so-so as entirely 'Taiwanese' in nature, no western options, not even tea.
Stayed 1 night in Nov 2017
Response from kai shen starlight hotel on Dec 9, 2017
親愛的貴賓您好，感謝您所提出的意見，根據您所提出的問題，我將統一匯報相關單位，期待未來能夠提供旅客更好的服務

10/10 Excellent

leah, lake tahoe, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So comfortable!
The hotel is clean and comfortable. The staff is friendly and helpful in English. They have free bikes. The free breakfast is good and refilled till the end. Coffee, tea, juice, and bread are free in the lobby 24/7. The views are incredible!
Stayed 2 nights in Nov 2017
Response from emma on Nov 17, 2017
親愛的貴賓您好:謝謝您對我們的讚許，我們也會不斷改進，給旅客更加溫馨優質的服務。

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night before heading to Green Island
Nice modern hotel.
Stayed 1 night in Jun 2017
Response from kai shen starlight hotel on Jul 18, 2017
Dear Visitors Hello, very honored and very grateful to your praise, looking forward to the future to give visitors a warm service, triumph Star Hotel all my colleagues are honored to serve you, look forward to your next arrival.

10/10 Excellent

Peifen, Taiwan

Liked: Cleanliness, staff & service, room comfort
Convenient location
The hotel has a nice location for someone who drive by self. We can see the mountain & sea in the same picture through ceiling windows, that relaxed our mind.
Response from emma on Mar 25, 2017
Thank you for your reply, I am glad your approval of you, look forward to your visit again.

8/10 Good

Chan Wing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Feb 20, 2017
親愛的貴賓您好，期待與您再次相逢喔！

6/10 Okay

Verified traveller

Response from General Manager on Jan 4, 2017
親愛的旅客您好，我們用心聆聽所有旅客的意見，如有任何疑問都歡迎您與我們說明，凱旋星光酒店秉持著如同家人般的對待，期待讓每個客戶在旅程中備感溫馨，期待您的下次到來，再次感謝您的撥冗評價

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will be better if the light of a/c control panel could be off in the night
Response from General Manager on Dec 31, 2016
thanks for your commend ....we would try to setting it .

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Response from General Manager on Oct 16, 2016
親愛的顧客您好，非常感謝您撥冗評價，凱旋星光酒店全體同仁很榮幸能為您服務

8/10 Good

Janelle, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel quite new. Good view of the forest park and
Good. Getting from hotel to town cost 150 each trip. Near the forest park there is a bus stop. You can take bus to there and walk a couple blocks. Cheaper if travel solo 25TWD for bus.
Response from General Manager on Sep 15, 2016
Dear thanks for your posetive recommend. that's our pleasure to have you stay in the hotel. wish all the best :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay!
The hotel is new with very nice features. It is close to the ocean and other areas of enjoyment. The staff was vey helpful and nice. The breakfast was good and had a lot of choices. Overall a great stay. Thank you.
Response from kai shen starlight hotel on Jul 13, 2016
that's our pleasure !! it's good to see you enjoy the time of your stay

4/10 Poor

Efi

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Might be the nicest building in the area... But inside it's not well maintained... The rooms are not clean... Mouldy... The receptionist could not speak a word of English and it took them a while to find the booking making me worried that we were left without a room.... Breakfast could be much better!!! Fake Orange juice and nothing special served.... Not even seasonal fruits... The room had a nice view!!!
Stayed 1 night in Mar 2024
Response from 行銷 on Apr 10, 2024
Hello dear distinguished guest:We are sorry that our service has made you dissatisfied. We deeply apologize for the unpleasantness caused during your stay. The on-site supervisor will strengthen the management and inspection of the reception situation and master the handling mechanism.Thank you again for your support and encouragement, and we look forward to your next visit.Wish you peace and happiness