Exterior

Reviews of Holiday Inn Tacoma Mall, an IHG Hotel

3 out of 5
Holiday Inn Tacoma Mall, an IHG Hotel
8402 S Hosmer St, Tacoma, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 440 out of 846 reviews" "
Rating 8 - Good. 237 out of 846 reviews" "
Rating 6 - Okay. 80 out of 846 reviews" "
Rating 4 - Poor. 53 out of 846 reviews" "
Rating 2 - Terrible. 36 out of 846 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The room was clean and the beds were comfortable. I would recommend it to anyone.
Stayed 3 nights in Mar 2024

10/10 Excellent

NORMAN

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Robin

SO NOISY!!! We even moved rooms to other side of building but no matter what room you’re in the highway and street traffic sound like a race track! They even place earplugs in the room and tell you to leave the air conditioner on to provide white noise that may block some of the traffic noise.
Stayed 4 nights in Mar 2024

6/10 Okay

Mrs.Elizabeth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Wing Mui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The road is quite noisy. Other than that, everything is good. The room is quite new. I like the washroom mirror. So nice.
Stayed 1 night in Feb 2024
Response from Sean, General Manager on Feb 28, 2024
Thank you very much for your feedback; I'm glad that you found the room to be clean and well-appointed. Please consider staying with us again, and we will find you a room away from the road.

4/10 Poor

Roy

Business traveller
They must give customers that book through a third-party substandard rooms. The carpet was so filthy that I had to wear my shoes aat all times
Stayed 1 night in Feb 2024
Response from Sean, General Manager on Feb 21, 2024
Thank you very much for your feedback. I saw you've stayed with us with some frequency over the years, and I am very sorry that you had a subpar experience this time. I assure you that no distinction is made in how people book when rooms are assigned, and please rest assured that we will have this carpet addressed immediately.

10/10 Excellent

Katherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the pool!
Stayed 1 night in Feb 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

dave melton and lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy chk in, polite staff
Stayed 1 night in Feb 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 3 nights in Feb 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms and staff were very nice
Stayed 1 night in Jan 2024

10/10 Excellent

Christina

Stayed 3 nights in Jan 2024

8/10 Good

laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was crazy kind and fun to chat with. A tub would have been nice. Hot tub and pool good, but you have walk out to get to them if you are in building that has the lobby. Also quiet.
Stayed 2 nights in Jan 2024

8/10 Good

Eunjeong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2024

10/10 Excellent

Marie

Travelled with family
Liked: Amenities
The room was very nice and clean. Also. The bedding was excellent.
Stayed 1 night in Jan 2024

8/10 Good

KATRINA L

Stayed 1 night in Dec 2023

10/10 Excellent

Juan, Renton

Stayed 1 night in Dec 2023

10/10 Excellent

William, Fresno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sean, General Manager on Dec 22, 2023
Thank you so much for your rating! I am delighted that you had a great stay, we hope to see you again!

10/10 Excellent

Guillermo

Stayed 1 night in Oct 2023
Response from Sean, General Manager on Dec 22, 2023
Thank you so much for your rating! I am delighted that you had a great stay, we hope to see you again!

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay

8/10 Good

Kathi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that there was ample parking. What was a little concerning was that there were 2 clubs in close proximity but there was always a front desk person visible. Front desk staff was very nice and attentive.
Stayed 4 nights in Nov 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Nice breakfast options at on-site restaurant. The only thing I didn't like is that the hotel is next to a busy street, so there is some street noise. They even leave you a packet of earplugs when you check in, as they are aware of the outside noise. But this wasn't a problem, as the window in my room facing the street was heavily insulated and blocked out most of the sound, and I'm a heavy sleeper, anyway.
Stayed 1 night in Nov 2023

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my destination
Stayed 1 night in Nov 2023

10/10 Excellent

MaryAnn, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has been through many hotel names over the years. The Holiday Inn model that it is in now was very upscale. Rooms were nicely renovated and very clean. Staff friendly. Thanks for a great stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful
Stayed 1 night in Nov 2023
Response from Sean, General Manager on Dec 9, 2023
Thank you so much for your rating! It's wonderful to know that our staff could help make your stay special.

10/10 Excellent

Sherry

Stayed 1 night in Nov 2023
Response from Sean, General Manager on Nov 27, 2023
Thank you very much for your rating, it's great to have provided a 5/5 stay! We hope to see you again!

10/10 Excellent

Beth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and helpful. The hotel was very clean and comfortable.
Stayed 1 night in Nov 2023
Response from Sean, General Manager on Nov 26, 2023
Thank you very much for your review, it's wonderful to see that our friendly staff and clean facilities were able to make your stay special. We hope to see you again soon!

10/10 Excellent

Pascal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and reasonably priced
Stayed 1 night in Nov 2023
Response from Sean, General Manager on Nov 19, 2023
Thank you very much for your review, I'm glad to see you had a great stay! We hope to see you again!

8/10 Good

Victoria

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Service staff was lovely
Stayed 1 night in Nov 2023
Response from Sean, General Manager on Nov 19, 2023
Thank you very much for your review, I'm glad our team could make your stay special. We hope to see you again!

10/10 Excellent

RONALD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sean and Ashley were so helpful and kind. We felt like real VIPs.
Stayed 1 night in Nov 2023
Response from Sean, General Manager on Nov 19, 2023
Thank you so much for your review and your kind words! It was wonderful to have you, we hope to see you again!

8/10 Good

Ernest

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sean, General Manager on Nov 16, 2023
Thank you very much for your rating! We hope to see you again, and earn a 10/10!

8/10 Good

Juanita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8 stars ⭐️
Nice hotel. Nice room.. breakfast cost 8$ but was very good and lots of it. Bathroom was a bit small but beds, pillows etc were super comfy
Stayed 1 night in Nov 2023
Response from Sean, General Manager on Nov 16, 2023
Thank you so much for your review! It was wonderful to have you, and I'm glad you got to enjoy our comfortable bedding and great breakfast. We hope to see you again!

8/10 Good

Heidi

Stayed 1 night in Nov 2023
Response from Sean, General Manager on Dec 9, 2023
Thank you so much for your rating! We hope to see you again, and offer you a five star stay!

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always friendly staff and a clean place to stay!
Stayed 1 night in Nov 2023
Response from Sean, General Manager on Nov 13, 2023
Thanks so much for your review - I'm delighted to hear you enjoyed your stay! If you have the opportunity, please check your email for a survey from IHG to receive an additional 1,000 rewards points! We look forward to your next visit!

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very nice stay. Excellent staff, very clean and quiet. Felt very safe. Breakfast service was great.
Stayed 1 night in Oct 2023
Response from Sean, General Manager on Nov 10, 2023
Thank you so much for your review! I'm glad our team could make you feel at home. We hope to see you next time.

10/10 Excellent

Breannw

Stayed 1 night in Nov 2023
Response from Sean, General Manager on Dec 9, 2023
Thank you so much for your rating! We hope to see you again!

10/10 Excellent

Celinde

Stayed 1 night in Oct 2023
Response from Sean, General Manager on Dec 9, 2023
Thank you so much for your rating! We hope to see you again!

10/10 Excellent

Celinde

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and super helpful even when I accidentally booked myself twice on the same day on accident. It was also really cool that the kids ate free at the restaurant.
Stayed 1 night in Oct 2023
Response from Sean, General Manager on Nov 10, 2023
Thank you very much for your review, I am delighted that our staff was able to be of assistance. We hope to see you again!

8/10 Good

Duston or Camille

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a bummer that free breakfast is not included. When it says breakfast is available it’s very misleading and can imply that breakfast is included
Stayed 3 nights in Nov 2023
Response from Sean, General Manager on Nov 10, 2023
Thank you very much for your feedback! I can appreciate that it may be confusing to show breakfast as available, and we will work with Expedia to see if there are any clearer options for presenting our breakfast.

10/10 Excellent

Ed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. Nice rooms.
Stayed 1 night in Nov 2023
Response from Sean, General Manager on Nov 2, 2023
Thank you very much for your review! We hope to see you again as well!

2/10 Terrible

Shawn

Stayed 2 nights in Oct 2023
Response from Sean, General Manager on Oct 31, 2023
I'm sorry to see that your stay wasn't all it could be, please reach out to us at the hotel to let us know how it might have been improved!

10/10 Excellent

BENJAMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sean, General Manager on Oct 26, 2023
Thank you so much for your rating! It's great to see that you enjoyed your stay. We hope to see you again.

2/10 Terrible

Ryland

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
We arrived late, after a concert wanting nothing more then to go to bed, the room next door was screaming and banging and there waa a lot of shady activity going on outside the hotel. We called the front desk they said they would handle it. The noise stopped long enough for us to fall alsleep. We then were woken up about every hour or so througjout the night, banging, yelling, screaming,.it was a terrible nights sleep, along with very dirty carpeting in the room. Upon checkout an associate seemed concerned, and they offered us a full refund so that was great but still has not come through as of yet. But i am sure it will.
Stayed 1 night in Oct 2023
Response from Sean, General Manager on Oct 25, 2023
I was very sorry to hear about your stay, and please be assured that the refund has been provided to Expedia and will be passed along to you shortly if not already. This is certainly not the standard to which we hold our property and it will be corrected.

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FANTASTIC STAFF AND NICE, CLEAN ROOM
Excellent staff - welcoming and quick at check-in/check-out. Room appeared to be recently remodeled with an upscale bathroom. Plenty of parking with quick access to the freeway.
Stayed 2 nights in Oct 2023
Response from Sean, General Manager on Oct 20, 2023
Thank you very much for your review! It's great to see that you enjoyed your stay, and wonderful that our staff and location were able to make your stay special. We hope to see you next time you visit Tacoma!

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from Sean, General Manager on Oct 20, 2023
Thank you so much for your rating! I'm glad you enjoyed your stay; we hope to see you again!

10/10 Excellent

Sandra

Travelled with family
Great handicap accessible room
Stayed 1 night in Oct 2023
Response from Sean, General Manager on Oct 19, 2023
Thank you so much for your review! It's great to know that we were able to meet your needs. We hope to see you again soon!

10/10 Excellent

Hailie

Stayed 2 nights in Oct 2023
Response from Sean, General Manager on Nov 10, 2023
Thank you very much for your rating! It's always great to deliver a 5/5 stay! We hope to see you again!

8/10 Good

Simone

Travelled with family
Liked: Amenities, property conditions & facilities
Convenient to drive to PLU
Stayed 1 night in Sep 2023
Response from Sean, General Manager on Oct 17, 2023
Thank you so much for your review! I'm happy to hear you enjoyed our convenient location! We hope to see you again.