Exterior
Check availability

Reviews of Holiday Inn Tacoma Mall, an IHG Hotel

3 out of 5
Holiday Inn Tacoma Mall, an IHG Hotel
8402 S Hosmer St, Tacoma, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 444 out of 860 reviews" "
Rating 8 - Good. 242 out of 860 reviews" "
Rating 6 - Okay. 83 out of 860 reviews" "
Rating 4 - Poor. 54 out of 860 reviews" "
Rating 2 - Terrible. 37 out of 860 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jack

Stayed 2 nights in Mar 2024

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This place is clean and well kept. Not luxurious but pretty nice especially for this area.
Stayed 1 night in Apr 2024

6/10 Okay

Aleem

Liked: Staff & service
The room is rated as soundproof but right next to the I5 made it impossible to sleep. The hotel provided earplugs.
Stayed 1 night in Apr 2024

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, my kids loved the pool and the staff was very nice. Overall one of the best hotels me and my family had stayed. Will book again!!
Stayed 1 night in Apr 2024

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Would recommend.
Stayed 1 night in Apr 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay. Really great hosts!
Stayed 1 night in Feb 2024

2/10 Terrible

Jesi

Disliked: Staff & service, amenities, property conditions & facilities
Hardly slept so noisy called and complained multiple times about people above me
Stayed 2 nights in Mar 2024

6/10 Okay

Fernando

Stayed 4 nights in Mar 2024

10/10 Excellent

Anneliis

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly, with the guests and each other. They were like a family. Made us feel very welcome. Good food too, at reasonable prices. Nice little gym
Stayed 2 nights in Mar 2024
Response from Sean, General Manager on Mar 20, 2024
Thank you very much for your review! I'm so happy to hear that our team could make you feel at home, and that you got to enjoy our restaurant and gym. We look forward to welcoming you back!

10/10 Excellent

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The room was clean and the beds were comfortable. I would recommend it to anyone.
Stayed 3 nights in Mar 2024

10/10 Excellent

NORMAN

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sean, General Manager on Mar 20, 2024
Thank you so much for your rating Norman! We hope to see you again.

4/10 Poor

Robin

SO NOISY!!! We even moved rooms to other side of building but no matter what room you’re in the highway and street traffic sound like a race track! They even place earplugs in the room and tell you to leave the air conditioner on to provide white noise that may block some of the traffic noise.
Stayed 4 nights in Mar 2024

6/10 Okay

Mrs.Elizabeth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Domelica

Stayed 1 night in Mar 2024

6/10 Okay

Wing Mui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The road is quite noisy. Other than that, everything is good. The room is quite new. I like the washroom mirror. So nice.
Stayed 1 night in Feb 2024
Response from Sean, General Manager on Feb 28, 2024
Thank you very much for your feedback; I'm glad that you found the room to be clean and well-appointed. Please consider staying with us again, and we will find you a room away from the road.

4/10 Poor

Roy

Business traveller
They must give customers that book through a third-party substandard rooms. The carpet was so filthy that I had to wear my shoes aat all times
Stayed 1 night in Feb 2024
Response from Sean, General Manager on Feb 21, 2024
Thank you very much for your feedback. I saw you've stayed with us with some frequency over the years, and I am very sorry that you had a subpar experience this time. I assure you that no distinction is made in how people book when rooms are assigned, and please rest assured that we will have this carpet addressed immediately.

10/10 Excellent

Katherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the pool!
Stayed 1 night in Feb 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

dave melton and lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy chk in, polite staff
Stayed 1 night in Feb 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 3 nights in Feb 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms and staff were very nice
Stayed 1 night in Jan 2024

10/10 Excellent

Christina

Stayed 3 nights in Jan 2024

8/10 Good

laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was crazy kind and fun to chat with. A tub would have been nice. Hot tub and pool good, but you have walk out to get to them if you are in building that has the lobby. Also quiet.
Stayed 2 nights in Jan 2024

8/10 Good

Eunjeong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2024

10/10 Excellent

Marie

Travelled with family
Liked: Amenities
The room was very nice and clean. Also. The bedding was excellent.
Stayed 1 night in Jan 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

KATRINA L

Stayed 1 night in Dec 2023

8/10 Good

larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Juan, Renton

Stayed 1 night in Dec 2023

10/10 Excellent

William, Fresno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sean, General Manager on Dec 22, 2023
Thank you so much for your rating! I am delighted that you had a great stay, we hope to see you again!

10/10 Excellent

Guillermo

Stayed 1 night in Oct 2023
Response from Sean, General Manager on Dec 22, 2023
Thank you so much for your rating! I am delighted that you had a great stay, we hope to see you again!

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay

8/10 Good

Kathi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that there was ample parking. What was a little concerning was that there were 2 clubs in close proximity but there was always a front desk person visible. Front desk staff was very nice and attentive.
Stayed 4 nights in Nov 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Nice breakfast options at on-site restaurant. The only thing I didn't like is that the hotel is next to a busy street, so there is some street noise. They even leave you a packet of earplugs when you check in, as they are aware of the outside noise. But this wasn't a problem, as the window in my room facing the street was heavily insulated and blocked out most of the sound, and I'm a heavy sleeper, anyway.
Stayed 1 night in Nov 2023

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my destination
Stayed 1 night in Nov 2023

10/10 Excellent

MaryAnn, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has been through many hotel names over the years. The Holiday Inn model that it is in now was very upscale. Rooms were nicely renovated and very clean. Staff friendly. Thanks for a great stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful
Stayed 1 night in Nov 2023
Response from Sean, General Manager on Dec 9, 2023
Thank you so much for your rating! It's wonderful to know that our staff could help make your stay special.

10/10 Excellent

Sherry

Stayed 1 night in Nov 2023
Response from Sean, General Manager on Nov 27, 2023
Thank you very much for your rating, it's great to have provided a 5/5 stay! We hope to see you again!

10/10 Excellent

Beth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and helpful. The hotel was very clean and comfortable.
Stayed 1 night in Nov 2023
Response from Sean, General Manager on Nov 26, 2023
Thank you very much for your review, it's wonderful to see that our friendly staff and clean facilities were able to make your stay special. We hope to see you again soon!

10/10 Excellent

Pascal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and reasonably priced
Stayed 1 night in Nov 2023
Response from Sean, General Manager on Nov 19, 2023
Thank you very much for your review, I'm glad to see you had a great stay! We hope to see you again!

8/10 Good

Victoria

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Service staff was lovely
Stayed 1 night in Nov 2023
Response from Sean, General Manager on Nov 19, 2023
Thank you very much for your review, I'm glad our team could make your stay special. We hope to see you again!

10/10 Excellent

RONALD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sean and Ashley were so helpful and kind. We felt like real VIPs.
Stayed 1 night in Nov 2023
Response from Sean, General Manager on Nov 19, 2023
Thank you so much for your review and your kind words! It was wonderful to have you, we hope to see you again!

8/10 Good

Ernest

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sean, General Manager on Nov 16, 2023
Thank you very much for your rating! We hope to see you again, and earn a 10/10!

8/10 Good

Juanita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8 stars ⭐️
Nice hotel. Nice room.. breakfast cost 8$ but was very good and lots of it. Bathroom was a bit small but beds, pillows etc were super comfy
Stayed 1 night in Nov 2023
Response from Sean, General Manager on Nov 16, 2023
Thank you so much for your review! It was wonderful to have you, and I'm glad you got to enjoy our comfortable bedding and great breakfast. We hope to see you again!

8/10 Good

Heidi

Stayed 1 night in Nov 2023
Response from Sean, General Manager on Dec 9, 2023
Thank you so much for your rating! We hope to see you again, and offer you a five star stay!

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always friendly staff and a clean place to stay!
Stayed 1 night in Nov 2023
Response from Sean, General Manager on Nov 13, 2023
Thanks so much for your review - I'm delighted to hear you enjoyed your stay! If you have the opportunity, please check your email for a survey from IHG to receive an additional 1,000 rewards points! We look forward to your next visit!

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very nice stay. Excellent staff, very clean and quiet. Felt very safe. Breakfast service was great.
Stayed 1 night in Oct 2023
Response from Sean, General Manager on Nov 10, 2023
Thank you so much for your review! I'm glad our team could make you feel at home. We hope to see you next time.