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Reviews of Emerald Queen Hotel & Casino

3 out of 5
Emerald Queen Hotel & Casino
5700 Pacific Highway East, Fife, WA

Reviews

7.4

Good

Rating 10 - Excellent. 336 out of 1004 reviews" "
Rating 8 - Good. 302 out of 1004 reviews" "
Rating 6 - Okay. 158 out of 1004 reviews" "
Rating 4 - Poor. 98 out of 1004 reviews" "
Rating 2 - Terrible. 110 out of 1004 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 17, 2024
We would like to thank you for your rating of our hotel. We hope to welcome you back soon.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got to the property about two hours early and they gave us an early check in, it was an easy friendly experience
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 13, 2024
Dear Rebecca, Thank you for your review and for choosing our hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room. Great Asian-American restaurant upstairs with beautiful view of Mountains.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 13, 2024
Dear Joyce, Thank you for your review and for choosing out hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
The casino is like a maze and there is smoking allowed inside thst combined with the short ceilings at the Casino, its was really aweful. The hotel room was excellent shape.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 7, 2024
Dear Julio, Thank you for taking the time to review your stay with us. We hope you will visit us again. Regards, Hotel Management

10/10 Excellent

Diane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was wonderful.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 5, 2024
Thank you for taking amount to review our hotel. We are so glad to hear you enjoyed your stay with us. We hope to see you again soon.

2/10 Terrible

Jamie

Travelled with family
Very sad that they trick you into booking this on Expedia making you think you are at the real emerald Queen casino when it is actually the other small one and you have bought tickets to a concert at the big casino. Very sad we lost money.
Stayed 1 night in Feb 2024
Response from EQC on Apr 1, 2024
We apologize you felt we tricked you. When you book your room, there is verbiage right on the booking page letting you know you are booking a room at our Fife location. We even give you the address of the Fife Hotel. We hope you enjoyed the concert. Regards,Hotel Management

4/10 Poor

Alicia

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Our room had a terrible bed. We didn’t sleep well at all because the old bed sagged in the middle. We actually woke up in pain from the bed. Also choking on smoke was disgusting.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 30, 2024
Dear Alicia, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really recommend staying here its very clean and nice and of course fun.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 29, 2024
Dear Laura, Thank you for your review and for choosing our hotel. We are pleased you enjoyed your stay and we are looking forward to welcoming you back. Regards, Hotel Management

10/10 Excellent

J

Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 29, 2024
Dear J, Thank you for taking the time to rate your stay with us. We appreciate the perfect rating. We hope you will visit us again soon. Regards, Hotel Management

6/10 Okay

Kelly

Travelled with partner
I did not like that you must enter through the smoky casino gaming room to get to the hotel and you can only go in one entrance if you to your room with an outside bag. We liked the price and the hotel room was clean and comfortable. We enjoyed the tv channels for watching NCAA tournament games (women’s and men’s)
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 27, 2024
Thanks for taking the time to share your review with us. We appreciate your feedback as it helps us identify the areas we can improve the guest experience. We do apologize for the inconvenience you experienced. We are pleased that you enjoyed your hotel room.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was amazing. Make sure we had everything we needed. Appreciate it.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 27, 2024
Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We look forward to having you again as a guest in our hotel.

10/10 Excellent

Steve, Everett

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
security helped with parking
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 27, 2024
Thank you for your review and for choosing our hotel.

4/10 Poor

Linc

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
There was nothing I liked. The security is a joke and should be reevaluated. The smoke is also ridiculous when first entering. Front desk staff was attentive.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 27, 2024
Thank you for your candid review of your recent stay. Your feedback is extremely valuable to us, as we strive to improve. It is good to hear the Front Desk Agents were attentive to your needs.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 20, 2024
Dear Cory, Thank you for taking the time to review your stay with us. We appreciate the perfect rating. We hope you will visit us again soon. Regards, Hotel Management

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The homeless problem around the area is getting worse.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 20, 2024
Hello Nick, Thank you for taking the time to review your stay with us. We appreciate the perfect rating. We hope you will visit us again soon. Regards, Hotel Management

6/10 Okay

Dawn

Travelled with partner
Liked: Staff & service
Disliked: Amenities
You have to go through TSA before entering the hotel, it reeks of cigarettes, the dining is limited and quality of food gross, and the bed was uncomfortable with a plastic crinkly mattress protector. It’s obvious the rooms and halls have been updated. We won’t be going back.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 20, 2024
Dear Dawn. Thank you for taking the time to tell us about your stay. Feedback from our guests is very important to us. We have the metal detectors and thermal imaging for the safety of our guests. The Tacoma Hotel has a separate entrance and a hotel parking garage. The elevators take your right to the registration desk, bypassing the Casino entirely. We hope we will see you in the future. Regards, Hotel Management

8/10 Good

Darlana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great for one night stay.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 20, 2024
Dear Darlana, Thank you for your positive comments. We look forward to welcoming you back on your next stay with us.

6/10 Okay

Ignacio

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Even with smoke free rooms you can still smell the smoke a lot
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 14, 2024
Dear Ignacio, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.

10/10 Excellent

Cheryll

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 3, 2024
Dear Cheryll, We would like to thank you for your rating of our hotel. We hope to welcome you back soon.

10/10 Excellent

Fredy

Great
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 12, 2024
Dear Fredy, We appreciate you taking a moment to leave a comment. Thank for the rating of 5 out of 5 for the hotel. We hope you will come and visit us again soon.

6/10 Okay

Timothy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 12, 2024
Thank you for taking the time to rate your stay with us. Regards, Hotel Management

2/10 Terrible

Roy

Business traveller
Disliked: Staff & service
The first and last time I will ever visit.! I have never had to have my luggage inspected prior to entering a hotel or casino!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 12, 2024
Dear Roy, Thank you for taking the time to tell us about your stay. Feedback from our guests is very important to us. The Emerald Queen Hotel & Casino in Fife requires all guests to a screening procedure prior to entry into the Casino. This screening is for the safety of all our team members and guests. We don't have any armed guards. We are sorry for any inconvenience this may have caused you and your party. Regards, Hotel Management

10/10 Excellent

Kerry

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 12, 2024
Dear Kerry, Thank you for taking the time to rate your stay with us. We hope you come visit us again. Regards, Hotel Management

6/10 Okay

Jason

Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 29, 2024
Dear Jason, Thank you for taking the time to rate your stay with us. By the score it seems we fell short somewhere. We strive to make a guest stay memorable, and it seems we did not achieve this with you. We hope you will come visit us again. Regards, Hotel Management

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 4 nights in Feb 2024
Response from Hotel Management on Mar 6, 2024
Hello Gerald, Thank you for taking the time to rate your stay with us. We are pleased you enjoyed yourself. Hope to see you soon. Regards, Hotel Management

2/10 Terrible

Jason

Liked: Cleanliness, amenities, property conditions & facilities
They force you to open all your luggage so they can go through it just to get inside. Such a violation of privacy.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 6, 2024
Dear Jason, We are sorry to read about the issues you experienced. Feedback from our guests is very important to us, and your input helps with our continuing efforts to provide excellent customer service. We are truly sorry for the inconvenience you had upon entering the Hotel and Casino. Please know the safety of our guests is always top priority. We appreciate you taking the time to let us know about your concerns. Regards, Hotel Management

6/10 Okay

Jena

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 20, 2024
Hello Jena, Thank you for taking the time to rate your stay with us. Regards, Hotel Management

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was satisfactory
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 28, 2024
Dear Deborah, We would like to thank you for your rating of our hotel. We hope to welcome you back soon. Regards, Hotel Management

2/10 Terrible

Jill

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 28, 2024
Dear Jill, Thank you for taking the time to rate your stay with us. By the score it seems we fell short somewhere. We strive to make a guest stay memorable, and it seems we did not achieve this with you. We hope you will come visit us again. Regards, Hotel Management

10/10 Excellent

Todd, Sunnyvale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 27, 2024
Dear Todd, We would like to thank you for your rating of our hotel. We hope to welcome you back soon.

10/10 Excellent

Robert, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility good food in resaurant. Good times
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 23, 2024
Dear Robert, Thank you for taking the time to rate your stay with us. We are pleased you enjoyed yourself. Hope to see you soon. Regards, Hotel Management

10/10 Excellent

kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 21, 2024
Dear Kyle, Thank you for your review and for choosing our hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management

10/10 Excellent

Bryan

Enjoyed the stay.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 20, 2024
Dear Bryan, Thank you for your review and for choosing out hotel. We are happy you enjoyed your stay. Regards, Hotel Management

10/10 Excellent

Stalin

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 21, 2024
Dear Stalin, Thank you for taking the time to rate your stay with us. We appreciate the perfect rating. We hope you will visit us again soon. Regards, Hotel Management

10/10 Excellent

anh

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 20, 2024
Hello Anh, Thank you for taking the time to rate your stay with us. We are pleased you enjoyed yourself. Hope to see you soon. Regards, Hotel Management

10/10 Excellent

Diane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very open and welcoming
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 20, 2024
Dear Diane, Thank you for your review and for choosing out hotel. We are happy you enjoyed your stay. Regards, Hotel Management

10/10 Excellent

Pina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need a few more Handicap parking spots and maybe something convenient in the Entrance roundabout area where you can stop for half an hour so hotel guests can go in and out or they don’t have to park so far away. But only for Hotel guests. The room is there to allow this..
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 20, 2024
Dear Pina, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Regards, Hotel Management

6/10 Okay

JOEL

Travelled with partner
Liked: Cleanliness, staff & service
Toiletries (body wash, shampoo & conditioner) were empty. Main floor casino reeked.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 20, 2024
Dear Joel, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed. Regards, Hotel Management

2/10 Terrible

Dusten

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 9, 2024
Dear Dusten, Thank you for taking the time to write a review. By the score it seems we fell short somewhere. We strive to make a guest stay memorable, and it seems we did not achieve this with you. We hope you will come visit us again. Regards, Hotel Management

10/10 Excellent

Tanner

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the counter were very kind and efficient.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 9, 2024
Hello Tanner, Thank you for taking the time to rate your stay with us. We are pleased you enjoyed yourself. Hope to see you soon. Regards, Hotel Management

8/10 Good

Mai Vue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One thing I like about here is that parking is free in the garage with security cameras and securities around the premises.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 9, 2024
Dear Mai Vue, Thank you for your review and for choosing our hotel. We are pleased you enjoyed your stay and we are looking forward to welcoming you back. Regards, Hotel Management

4/10 Poor

Alicia

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not only were most of the staff that we came into contact with rude and unhelpful they definitely made it feel like they certainly didn’t want us there. Security searched our bags which was fine but they didn’t do it without making you feel like a criminal first. We were yelled at multiple times by security for minor things that they simply could have talked to us about. The rooms were wildly outdated for the price that we paid and our room smelled like someone had just eaten a pizza in it at the point of arrival. Not only that but none of the restaurants had food options that catered to vegans or vegetarians, making it impossible to dine conveniently. I would not book this hotel again based on this experience alone. I’ve stayed at a lot of hotels in my lifetime and never had an experience like this. It was very unwelcoming.
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 7, 2024
Dear Alicia, Thank you for taking the time to review your stay with us. We apologize the staff was not helpful and rude. We will definitely look into this issue. Regards, Hotel Management

2/10 Terrible

Johnathan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are into staying the night in an ashtray, this is the place for you. To get to your room you must walk through a smokey entrance with slot machines impeding your way to the lobby, your luggage must be scanned like your at an airport, so dont carry a pocket knife or you'll be returning it to your car. Hopefully, you didnt take an airport shuttle to get here or you'll be throwing your knife away you had in your checked luggage. Also, you can’t smoke in the rooms or you'll get charged, but who knows how they would tell since it smells like Al Capone is standing next to you with a lit cigar!! The EQC Fife (which even the staff said is like an old folks home) also has no table games, so be aware of that if it's your thing. Don't worry though you can drive 4 miles to the newer EQC Tacoma which is just a cleaner ashtray. There is no place you can go that you can't smell smoke, even in the newer fancy Casino Hotel. However, parking is free at both, Enjoy!!
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 7, 2024
Dear Johnathan, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 7, 2024
Dear Ismael, Thank you for taking the time to rate your stay with us. We appreciate the perfect rating. We hope you will visit us again soon. Regards, Hotel Management

2/10 Terrible

christopher

Business traveller
Disliked: Cleanliness, staff & service, amenities
Staff clearly does not know the meaning of hospitality. Rented multiple rooms for work and my staff almost quick because of how the hotels staff painstakingly went out of their way to make my team feel uncomfortable and unwelcomed. When I complained the manager who clearly is a big part of the problem refused to check us out with a refund and continued to watch as the security house keeping and front desk did everything they could to prove this place does not deserve anyones time or attention. Avoid this place at all costs. Even a motel 6 is better.
Stayed 6 nights in Jan 2024
Response from Hotel Management on Feb 6, 2024
Dear Traveler, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant, good customer service,quick
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 6, 2024
Dear Olivia, Thank you for your review and for choosing our hotel. We are pleased you enjoyed your stay and we are looking forward to welcoming you back. Regards, Hotel Management

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Beware high crime area. Our van was stolen from here. They said this happens two to three times a week. No signs in parking lot notification of the high crime.
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 2, 2024
Dear Susan, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Regards, Hotel Management

8/10 Good

Barbara

Travelled with partner
Old casino, low ceilings, smoky. Ugh!
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Barbara, Thank you for taking the time to rate your stay with us. We hope you will visit us again in the near future. Thank you Regards, Hotel Management

8/10 Good

Dana

Liked: Cleanliness, staff & service
Rooms very clean, staff very courteous and friendly, but lordy, so smokey because of the casino! Also, FYI , this is not the new casino , which we thought we were booking into but their original one....
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Dana, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Regards, Hotel Management

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 23, 2024
Dear Melissa, Thank you for taking the time to rate your stay with us. We appreciate the perfect rating. We hope you will visit us again soon. Regards, Hotel Management