Lobby sitting area

Reviews of Comfort Inn & Suites Downtown Tacoma

2.5 out of 5

Reviews

5.8
Rating 10 - Excellent. 191 out of 1001 reviews" "
Rating 8 - Good. 187 out of 1001 reviews" "
Rating 6 - Okay. 194 out of 1001 reviews" "
Rating 4 - Poor. 159 out of 1001 reviews" "
Rating 2 - Terrible. 270 out of 1001 reviews" "

6.8/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Dianne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was located next door to the Tacoma Dome which is very convenient for attending a concert.
Stayed 1 night in Mar 2024

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service
No continental breakfast
Stayed 1 night in Mar 2024
Response from Management on Mar 17, 2024
Hello Valued Guest , Im glad you was happy with hotel however i would like to apologize for failing you expectations about our grab and go bag. We under new management now and we working on getting continental breakfast back soon! hopefully you give us a second chance.

6/10 Okay

jeff

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty. Broken bathroom door.
Stayed 1 night in Mar 2024
Response from Management on Mar 16, 2024
I would liked to apologize about your broken bathroom door. we on the process of renovating the entire property so our future guest have a memorable experience. We hope you give us a second on your future visits to the Tacoma area.

4/10 Poor

Savanna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 11, 2024
I would like to apologize in behalf of our team for failing your expections. We under new management and working on training staff as well as updating property. Hopefully you give us a second chance next time you visit the tacoma area.

6/10 Okay

Danielle

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Parking garage had pipes leaking onto cars and very few parking spaces. There were cigarette burns on the sheets in our non-smoking room. The kitchen was out of order so no continental breakfast (one of the reason I chose this place) just a "go bag" which was not great. The staff was very friendly and kind. It's a convenient place to stay for going to a show at the Tacoma dome. I'm sure after the renovation and the kitchen opens back up it would be fine.
Stayed 2 nights in Mar 2024
Response from Management on Mar 8, 2024
Hello , First of all I would liked to apologize on behalf of our team for failing your expectations about breakfast etc … We are under new management and taking all the feedback we get in consideration. We are hoping to bring all the extra amenities back soon, so hopefully you give us a second chance.

8/10 Good

Demetrius

Business traveller
Liked: Staff & service, property conditions & facilities
Apparently the health department shut the kitchen down and they are unable to serve food.
Stayed 4 nights in Feb 2024
Response from Management on Mar 5, 2024
Hello, I would liked to apologized for failing your expections about breakast. We under new managment now and working as fast as we can, to make lots of changes so in the near future we can provide a wonderful experience. Please give us a second chance on your future visit to the tacoma area.

6/10 Okay

Sandra

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No cold water, no iron, refrigerator door would not close. Plug ins don’t work. Lobby and parking sketchy. Location is perfect if you are going to Tacoma dome but there’s nothing around to do.
Stayed 2 nights in Feb 2024
Response from Management on Mar 2, 2024
Hello , I would liked to apologized in behalf of our team. Your feedback is very important to us and we will be working on this issues so we can provided a better stay for our guest. I hope you give us a second chance on your future stays to Tacoma.

10/10 Excellent

Tammy

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Management on Feb 24, 2024
Hello there!Thank you for taking time to write about your stay with us, we appreciate it! We look forward to welcoming you back

10/10 Excellent

Karine

Travelled with family
Liked: Cleanliness, staff & service, amenities
The morning/ day time staff makes the place a 5 star hotel. They went out of their way to help us be more comfortable in our room.
Stayed 2 nights in Feb 2024
Response from Management on Feb 20, 2024
Thank you for leaving these amazing comments! We are so happy that we could exceed your expectations and that we have earned your recommendation for Outstanding Hotel! We hope to host again the next time your travels bring you back to Tacoma.

10/10 Excellent

Kayloni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accomodating staff. The security guard is top notch! He is needed and does a great job!!
Stayed 1 night in Feb 2024
Response from Management on Feb 20, 2024
Hello, we appreciate your review and are pleased to hear that you had a great experience with us.We are hoping to see you again soon.

10/10 Excellent

selvedin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for a hotel to stay during thunderdome, look no more! This place was perfect for what I needed, being right next to the Tacoma dome. The hotel was nice, the staff were super friendly and helped with whatever we needed. The area around the hotel was nice and everything was close, will be staying again next time I go to this event!
Stayed 4 nights in Feb 2024
Response from Management on Feb 20, 2024
Hello there!We're delighted to hear that you enjoyed your stay with us. We take great pride in what we do, and we are so glad it shows. We look forward to welcoming you back!

6/10 Okay

Charles

Business traveller
Liked: Staff & service
What happened to the breakfast buffet, it’s gone now. When you go down to the reception desk, They give you a paper bag with an apple, breakfast bar And apple juice. The restaurant is closed. :( My room was clean though, and the hotel was next to The Tacoma dome where I worked the Rv show.
Stayed 3 nights in Jan 2024
Response from Management on Feb 20, 2024
Thank you so much for staying with us and for taking a moment to share your thoughts. Bummer you didn't have the best breakfast experience. We are working on improving our breakfast experience and are sad to learn that you were disappointed by some of the choices. Either way your feedback is instrumental in helping us improve and continuing to elevate the entire Comfort Inn & Suites, experience.Again, thanks for staying with us and we hope to have an opportunity to welcome you back soon.

2/10 Terrible

Sheryl

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Walked in past a bunch of people smoking outside the front door. No one at front desk. There was a sign saying they would be back in 15 minutes because they were helping other guests. Stood there for about 20 minutes watching the people smoke waiting to check in. Eventually the people smoking came in, turns out they were the Staff!!!! The place is dirty. It looks like blood on the carpet in the hallway. Broken elevator. Shower head broken, very low toilet. There were a lot of transient people staying in this hotel. There is also a sign at the front desk stating if you complain about anything you will be banned from all Comfort Suites!!!! And the kicker: the manager was dressed like the Devil with a red shirt and red Devil horns on her head??? We took pictures. We stayed here because we were going to a concert next door but it was absolutely not worth it! I don’t normally do these reviews but it is January and we are still talking about this hotel and how we were treated. Comfort Suites should send in a CEO to stay there. Undercover. Have the full experience and see how your guests are being trained. We took pictures of everything. We won’t be back.
Stayed 2 nights in Oct 2023
Response from Management on Feb 20, 2024
I apologized in behalf of our team that we failed your expectations. We are under new Management and are looking to improved and update this property. We appreciate your feedback and hope you give us another chance when you visit the Tacoma area.

2/10 Terrible

Carrie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only positive about this room/hotel was that the bed was comfortable. When turned on the sink and/or bathtub faucet, the “water” was brown. 🤢 the front desk staff was rude at check in and did NOT mention that there was NO breakfast, although Expedia listed it did have breakfast. The room was semi clean but the heat made a weird noise all night. 0 ⭐️. Do not recommend
Stayed 1 night in Jan 2024
Response from Management on Feb 20, 2024
I apologized in behalf of our team. We are under new management now and are improving all departments with the proper training needed. I apologized about breakfast . We are currently offering grab and go bags but working towards doing hot breakfast soon. Hopefully you give us another chance in your next visit to Tacoma.

2/10 Terrible

Susannah

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Feb 20, 2024
Hello Guest , I'm sorry we failed your expectations. I wish we could of got more details on what we need to improve so i can past it to my staff . As your feedback in very important to us.

10/10 Excellent

zubair

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Management on Feb 20, 2024
Thank you for sharing your experience.Looking forward to seeing you next time.

6/10 Okay

Jean

Business traveller
Disliked: Amenities
It really needs updating. No longer have the breakfast they used to. Now it’s a brown bag. The lounge is also gone.
Response from Management on Feb 20, 2024
Hello there!I apologized on behalf of my team that we did not meet your expectations. However, we are going into new management recently and we are working really hard to be able to have these amenities back. I hope you give us another chance in the future.Cheers!

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, extremely helpful and professional staff at the front desk, and great location!
Stayed 1 night in Dec 2023
Response from Management on Feb 20, 2024
Thank you for sharing your experience. I'm glad the hotel and our team made a memorable impression on you, and that you enjoyed your stay.Looking forward to seeing you next time.

6/10 Okay

Kelly

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was alright. Room was extremely small. Outlets fell off the wall. Bathroom was small. Bed was comfortable.
Stayed 7 nights in Dec 2023

6/10 Okay

steven

Garage parking had no door and homeless hanging around in garage and near property
Stayed 2 nights in Dec 2023

6/10 Okay

Bruce

Poor
Stayed 1 night in Dec 2023

4/10 Poor

John

Disliked: Staff & service, amenities, property conditions & facilities
Clerk was not welcoming or hospitable. Room had a broken lamp, no dryer, no iron, rust marks all around tub and tub drain. Water in bath tub would not turn off, so dripped continuously. No hot water till late evening. Walls thin so neighbor's noisy TV came right through. Given how FEW guests were staying in the Inn, rooms could have been spaced farther apart. Would NOT recommend.
Stayed 1 night in Dec 2023

8/10 Good

Sara

Travelled with partner
Liked: Staff & service, property conditions & facilities
The hotel is fine. It’s an older building and it shows. There were cigarette burns in the curtains of our room, but the lobby is pretty and the staff was friendly enough.
Stayed 1 night in Dec 2023

4/10 Poor

Stan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disapointed
The fact they say the pffer breakfast is a joke
Stayed 1 night in Nov 2023

8/10 Good

Luciann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Sad free breakfast
The only disappointment was it’s not a free breakfast. It’s a grab a bag and go. Not what I wanted. Like the sit down free breakfast in the morning. Should be listed.
Stayed 1 night in Dec 2023

4/10 Poor

Stan

Stayed 2 nights in Nov 2023

10/10 Excellent

BETHENE

Stayed 1 night in Nov 2023

6/10 Okay

Michael

Disliked: Staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

brenda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is not clean and plus the shower tub would not drain the water ….BATHROOM WOULD NOT FLUSH RIGHT
Stayed 1 night in Nov 2023

6/10 Okay

Juanita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of parking
The parking garage was unsecured and open to homeless and drug addicts. There is cameras but still made me nervous to leave my car in there.The hotel itself is very nice. No hot breakfast which was hugely disappointing.
Stayed 1 night in Nov 2023

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Russell

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

6/10 Okay

Steven

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I appreciated the hotels location. But, upon check in we found only one elevator working and the stairs were closed for some reason. Also, the hotel had a restaurant and bar but everything was completely empty…. Sad! The breakfast (grab n go) was garbage. Otherwise, I’d stay again.
Stayed 1 night in Oct 2023

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Tacomadome
Stayed 1 night in Oct 2023

2/10 Terrible

logan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful rooms had to change rooms because water didn't work, very dirty with no toilet paper, drunks and addicts in the garage making it unsafe to get to our car. Mirror fell off in the of the night AND front desk made it seem like its our fault and when asked for some kind of discount or compromise we were told that we already got a deal because we booked with expidia and it was out of there hands . Will never return or recommend
Stayed 2 nights in Oct 2023

6/10 Okay

Elizabeth

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Extremely disappointed
I checked in at 8pm. Went up to my room and it was dirty. Trash everywhere, unmade bed, light still on in the bathroom, ect.. Went back down to the lobby(now im late for my event at the Tacoma dome). The guy at the desk didnt know what to do. Called his manager, finally get another room, its not the room I ordered. I needed a bed with a fold out couch. I didnt get the couch. Extremely disappointed in my experience.
Stayed 1 night in Oct 2023

10/10 Excellent

steven

Stayed 1 night in Oct 2023

6/10 Okay

Jermane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Checking in system not very organized even with a lot of advanced notice. Took over 1 hr to get checked in.
Stayed 2 nights in Oct 2023

2/10 Terrible

Sabrina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stuck waiting hours to check in. When I was finally called another guest came down to cancel his room because of bed bugs and showed me a video. He was in room 609. I cancelled my room.
Stayed 2 nights in Oct 2023

2/10 Terrible

Anna

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay here if you care about quality and safe
no latch on the door, smelled like mildew, towels were deformed, couch in the room was so disgusting I would never sit on it, no comforter on the bed, breakfast was bagged... I can go on, but you get the gist.
Stayed 3 nights in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Erica

Stayed 1 night in Oct 2023

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really makes this hotel stay great.
Stayed 2 nights in Oct 2023

2/10 Terrible

Hilary

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay here!!! Took 2 hrs to check in. Arrived at 2:40pm and was checked in at 4:45pm. There was only 25 people in front of me, and it should not take that long. I noticed that Staff gave every person different reasons for the delay talk too. I talk to someone who checked in the day before and it was exactly the same. Only one elevator seem to work with no reason why. Signs up for renovations happening however, from what I can see nothing is being renovated. Rooms are disgusting. I Was just happy that there were no bed bugs and I did look. If I could afford another hotel last minute I would’ve, but that wasn’t in my budget for this trip unfortunately. Spend the extra money to stay elsewhere.
Stayed 3 nights in Oct 2023

10/10 Excellent

Laura M

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish the restaurant was still open.
Stayed 2 nights in Oct 2023

8/10 Good

Richard

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was an easy walk to the Tacoma Dome.
Stayed 2 nights in Oct 2023

2/10 Terrible

Mackenzie

Stayed 2 nights in Oct 2023

10/10 Excellent

Liz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

April

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023