Ratings based on 1,859 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromUrbandale, IA.

Great suprise

Posted 29-May-2016
Pros: The Price was extremely reasonable. The new remodel with modern decorations and clean.
Cons: Hooks on the bathroom wall to hang a towel.
We were pleasantly surprised when we walked it. The room was spacious, newly decorated and very clean. The staff was very friendly and helpful. The chefs were very acommodating and made us omlets just the way we like them. I would definitely recommend this hotel. The price was extremely reasonable.
5out of 5
by A verified traveller

Beautiful inside

Posted 26-May-2016
Pros: Room beautifully clean. Linens fresh and new. Kitchenette for folks staying longer. Very quiet.
Cons: Was great.
Location: East access off the highway.
The hotel was in process of an exterior painting during our stay. Walked in the lobby is 2 stories high and sunny. The young man at the desk was most helpful. It was a weekend night so at one end of the building was a bar with dance floor and a live band. We asked for a room at the other end just ìn case it was noisy, not sure it would have been. The breakfast is the best I have seen at a hotel. Yougurt 4 kinds of fresh fruit cut up for it with nuts and granola. Even had gluten free waffle type things. Multiple breads, bagels etc.
5out of 5
by A verified traveller fromD

Very clean and comfortable

Posted 22-May-2016
Nice size room and very comfortable bed. The breakfast was nice and everything went very smoothly as well as the exercise room being a plus
Comment from Hotel Management
23-May-2016 by Maplewood Suites, Hotel Management
John, we're glad to hear that you found comfort in our beds, enjoyed our breakfast and fitness center. We work hard to make our guests happy, truly appreciate your feedback and hope to have you back in the future!
4out of 5
by A verified traveller

Close to I-81

Posted 20-Apr-2016
Close and convenient to SU, DestinyUSA and major thoroughfare. Many fast food chains and sit down restaurants nearby. Hotel being updated but it didn't affect stay or amenities.
Comment from Hotel Management
20-Apr-2016 by Maplewood Suites, Hotel Management
Thank you for your review. We're glad you found our property's location convenient and hope to have you back again in the future!
4out of 5
by A verified traveller

Q

Posted 18-Apr-2016
Pros: Except for the pool being under construction, conditions were as advertised.
Location: N/c
We chose this hotel as it provided sufficient space in one rom for 4 family members for one night. We were not disappointed.
Comment from Hotel Management
21-Apr-2016 by Maplewood Suites, Hotel Management
We understand there is no good time for renovations in the hospitality business, however we have made alternate arrangements for our guests that still wanted to use a pool, that we hope you and your family were able to take advantage of. I'm glad to hear that you found our suites convenient for your family's overnight stay and hope to have you back in the future!
5out of 5
by A verified traveller

Very Nice Hotel

Posted 13-Apr-2016
Pros: Nice room, quiet, pleasant staff.
Cons: Swimming pool was in repair, so no pool this time!
Only good things to say about Maplewood.....clean, comfortable room, quiet, staff friendly, breakfast excellent! Will definitely stay here again.
Comment from Hotel Management
14-Apr-2016 by Maplewood Suites, Hotel Management
We're so glad you enjoyed your stay! We hate to have the pool closed just as much as our guests do, but it will be more than worth it once it's complete. We hope to have you back to see the outcome and stay with us again!
4out of 5
by A verified traveller fromNew York

Close to Syracuse University, airport and shopping

Posted 11-Apr-2016
Pros: Breakfast was a very good assortment of food.
Cons: nothing
Location: shopping
Breakfast was good, gym facilities were good. It was close to the parkway and Destiny USA mall.
Comment from Hotel Management
11-Apr-2016 by Maplewood Suites, Hotel Management
Vera, thank you for taking the time to leave us your feedback. We're glad to hear that you enjoyed the wide variety of options for breakfast, fitness center and location convenience. We hope to have you back in the future!
4out of 5
by A verified traveller fromHighland Falls, NY

Deliciuos breakfast. Loved the fresh fruit

Posted 10-Apr-2016
Very clean and nice place. The front is open late. The room is quite an clear. The staff service is excellent.
Comment from Hotel Management
11-Apr-2016 by Maplewood Suites, Hotel Management
Leonor, thank you for your feedback. We're glad to hear that you enjoyed your stay and appreciated our front desk being available 24/7. We hope to have you back in the future!
4out of 5
by A verified traveller

Posted 10-Apr-2016
Room was very clean and obviously recently renovated
Comment from Hotel Management
11-Apr-2016 by Maplewood Suites, Hotel Management
Thanks for staying with us. We're glad to hear that you enjoyed your room during your stay. We work hard to make our guests happy and appreciate your feedback!
5out of 5
by A verified traveller

Posted 8-Apr-2016
Very nice hotel for the price. Nice amenities and very friendly, helpful staff.
Comment from Hotel Management
11-Apr-2016 by Maplewood Suites, Hotel Management
Thank you for your kind words! We're glad that you enjoyed our amenities and staff during your stay, and hope to have you back in the future!