Ratings based on 1,900 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromtoronto canada

Overall great experience....

Posted 5-Jul-2016
Overall great experience and the breakfast is very impressive. Staff is polite.
Comment from Hotel Management
5-Jul-2016 by Maplewood Suites, Hotel Management
Thank you for your review. We're glad that you enjoyed the breakfast and staff during your stay, and hope to have you back in the future.
5out of 5
by A verified traveller fromUrbandale, IA.

Great suprise

Posted 29-May-2016
Pros: The Price was extremely reasonable. The new remodel with modern decorations and clean.
Cons: Hooks on the bathroom wall to hang a towel.
We were pleasantly surprised when we walked it. The room was spacious, newly decorated and very clean. The staff was very friendly and helpful. The chefs were very acommodating and made us omlets just the way we like them. I would definitely recommend this hotel. The price was extremely reasonable.
Comment from Hotel Management
31-May-2016 by Maplewood Suites, Hotel Management
Donna, we're so glad to hear that we could be a pleasant surprise for your visit to the Syracuse area, especially with our rooms, decor and breakfast! I will pass your kind words onto the chef as well. Thank you for staying with us and we hope to have you back in the future!
5out of 5
by A verified traveller

Beautiful inside

Posted 26-May-2016
Pros: Room beautifully clean. Linens fresh and new. Kitchenette for folks staying longer. Very quiet.
Cons: Was great.
Location: East access off the highway.
The hotel was in process of an exterior painting during our stay. Walked in the lobby is 2 stories high and sunny. The young man at the desk was most helpful. It was a weekend night so at one end of the building was a bar with dance floor and a live band. We asked for a room at the other end just ìn case it was noisy, not sure it would have been. The breakfast is the best I have seen at a hotel. Yougurt 4 kinds of fresh fruit cut up for it with nuts and granola. Even had gluten free waffle type things. Multiple breads, bagels etc.
Comment from Hotel Management
31-May-2016 by Maplewood Suites, Hotel Management
Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed the bar, breakfast options and staff during your stay, and hope to have you back in the future!
5out of 5
by A verified traveller fromD

Very clean and comfortable

Posted 22-May-2016
Nice size room and very comfortable bed. The breakfast was nice and everything went very smoothly as well as the exercise room being a plus
Comment from Hotel Management
23-May-2016 by Maplewood Suites, Hotel Management
John, we're glad to hear that you found comfort in our beds, enjoyed our breakfast and fitness center. We work hard to make our guests happy, truly appreciate your feedback and hope to have you back in the future!
4out of 5
by Luc

Posted 22-Apr-2016 on Hotels
Comment from Hotel Management
25-Apr-2016 by Maplewood Suites Extended, Hotel Management
Luc, thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4out of 5
by Samuel fromBoston

Hope Maplewood will have some more in other states

Posted 22-Apr-2016 on Hotels
Pro: Large room. Large beds(2 qreen beds). Very good bteakfast. Very helpful staff(exp. Christina). Con: The partitions are very thin. We share next room's TV, as well as the vacume noise.
Comment from Hotel Management
26-Apr-2016 by Maplewood Suites Extended, Hotel Management
Samuel, we're glad to hear that you enjoyed your room, beds and staff, especially Christina, whom I will forward your kind words to. We apologize for any unwanted noise in the next room, and hope you will consider staying with us again for your next visit to the Syracuse area!
4out of 5
by A verified traveller

Close to I-81

Posted 20-Apr-2016
Close and convenient to SU, DestinyUSA and major thoroughfare. Many fast food chains and sit down restaurants nearby. Hotel being updated but it didn't affect stay or amenities.
Comment from Hotel Management
20-Apr-2016 by Maplewood Suites, Hotel Management
Thank you for your review. We're glad you found our property's location convenient and hope to have you back again in the future!
5out of 5
by Kim fromKingston

Definite Stay again!

Posted 19-Apr-2016 on Hotels
This was a get away from the kids weekend. The hotel is very quiet, even though there is a bar onsite. Michelle the front desk clerk was very helpful with directions around the city and any other things that came up. I would definitely stay here again.
Comment from Hotel Management
26-Apr-2016 by Maplewood Suites Extended, Hotel Management
Kim, we're happy to have hosted your getaway weekend with a relaxing atmosphere and helpful staff! I will pass your kind words onto Michelle, and hope to have you back in the future!
5out of 5
by A verified traveller

Quiet and comfy

Posted 19-Apr-2016 on Hotels
Very clean, comfortable beds. Pool is getting completely overhauled but accommodation to use a local gym pool is available. Was told pool construction is due to be completed in May 2016. Breakfast on the weekends does not include omelette but overall breakfast was good. Good size fridge in room no freezer. Towels and plate service in room is set for two people but front desk was very helpful I procuring the additional towels. Service was courteous, and friendly.
Comment from Hotel Management
21-Apr-2016 by Maplewood Suites Extended, Hotel Management
Thank you for taking the time to leave us a review! We're glad you enjoyed your stay with us, and found our staff very accommodating. We hope to have you back in the future!
4out of 5
by A verified traveller

Q

Posted 18-Apr-2016
Pros: Except for the pool being under construction, conditions were as advertised.
Location: N/c
We chose this hotel as it provided sufficient space in one rom for 4 family members for one night. We were not disappointed.
Comment from Hotel Management
21-Apr-2016 by Maplewood Suites, Hotel Management
We understand there is no good time for renovations in the hospitality business, however we have made alternate arrangements for our guests that still wanted to use a pool, that we hope you and your family were able to take advantage of. I'm glad to hear that you found our suites convenient for your family's overnight stay and hope to have you back in the future!