Ratings based on 1,845 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller

Close to I-81

Posted 20-Apr-2016
Close and convenient to SU, DestinyUSA and major thoroughfare. Many fast food chains and sit down restaurants nearby. Hotel being updated but it didn't affect stay or amenities.
Comment from Hotel Management
20-Apr-2016 by Maplewood Suites, Hotel Management
Thank you for your review. We're glad you found our property's location convenient and hope to have you back again in the future!
4 out of 5
by A verified traveller

Q

Posted 18-Apr-2016
Pros: Except for the pool being under construction, conditions were as advertised.
Location: N/c
We chose this hotel as it provided sufficient space in one rom for 4 family members for one night. We were not disappointed.
Comment from Hotel Management
21-Apr-2016 by Maplewood Suites, Hotel Management
We understand there is no good time for renovations in the hospitality business, however we have made alternate arrangements for our guests that still wanted to use a pool, that we hope you and your family were able to take advantage of. I'm glad to hear that you found our suites convenient for your family's overnight stay and hope to have you back in the future!
5 out of 5
by A verified traveller

Very Nice Hotel

Posted 13-Apr-2016
Pros: Nice room, quiet, pleasant staff.
Cons: Swimming pool was in repair, so no pool this time!
Only good things to say about Maplewood.....clean, comfortable room, quiet, staff friendly, breakfast excellent! Will definitely stay here again.
Comment from Hotel Management
14-Apr-2016 by Maplewood Suites, Hotel Management
We're so glad you enjoyed your stay! We hate to have the pool closed just as much as our guests do, but it will be more than worth it once it's complete. We hope to have you back to see the outcome and stay with us again!
4 out of 5
by A verified traveller from New York

Close to Syracuse University, airport and shopping

Posted 11-Apr-2016
Pros: Breakfast was a very good assortment of food.
Cons: nothing
Location: shopping
Breakfast was good, gym facilities were good. It was close to the parkway and Destiny USA mall.
Comment from Hotel Management
11-Apr-2016 by Maplewood Suites, Hotel Management
Vera, thank you for taking the time to leave us your feedback. We're glad to hear that you enjoyed the wide variety of options for breakfast, fitness center and location convenience. We hope to have you back in the future!
4 out of 5
by A verified traveller from Highland Falls, NY

Deliciuos breakfast. Loved the fresh fruit

Posted 10-Apr-2016
Very clean and nice place. The front is open late. The room is quite an clear. The staff service is excellent.
Comment from Hotel Management
11-Apr-2016 by Maplewood Suites, Hotel Management
Leonor, thank you for your feedback. We're glad to hear that you enjoyed your stay and appreciated our front desk being available 24/7. We hope to have you back in the future!
4 out of 5
by A verified traveller

Posted 10-Apr-2016
Room was very clean and obviously recently renovated
Comment from Hotel Management
11-Apr-2016 by Maplewood Suites, Hotel Management
Thanks for staying with us. We're glad to hear that you enjoyed your room during your stay. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveller

Posted 8-Apr-2016
Very nice hotel for the price. Nice amenities and very friendly, helpful staff.
Comment from Hotel Management
11-Apr-2016 by Maplewood Suites, Hotel Management
Thank you for your kind words! We're glad that you enjoyed our amenities and staff during your stay, and hope to have you back in the future!
4 out of 5
by A verified traveller from Cincinnati, OH

Nice hotel with good location

Posted 7-Apr-2016
Had a wonderful experience at this hotel! Room was a nice size and very clean upon checking in. Staff was friendly and accommodating. The fitness center was great for a hotel, so my workout didn't have to suffer while I was away! I was also very impressed with the continental breakfast; provided a plethora of choices and also had a lot of great options for those with dietary restrictions. Location was perfect; no more than 20 minute drive to get to most surrounding areas/attractions.
Comment from Hotel Management
7-Apr-2016 by Maplewood Suites, Hotel Management
Brittany, thank you for taking the time to leave us your feedback. We're happy to hear that you enjoyed the breakfast options, fitness center and location of our property. We hope to have you back in the future!
4 out of 5
by A verified traveller from new york

Very good for college visits in syracuse area

Posted 30-Mar-2016
Perfect everyone was nice looking at colleges with my daughter got here after 4 hour drive they had a shuttle to the mall I didn't have to do any additional driving fantastic!!!
Comment from Hotel Management
30-Mar-2016 by Maplewood Suites, Hotel Management
Jeff, we hope your daughter's college visits were a success! Thank you for taking the time to leave us a review. We're glad that you and your daughter enjoyed our shuttle service and staff during your stay, and hope to have you back for your next visit to the Syracuse area!
4 out of 5
by A verified traveller from NY

Friendly Staff

Posted 23-Mar-2016
Our family enjoyed our stay. The staff was super friendly and helpful. The room was updated and modern. The breakfast was amazing with several different options. There was something for everyone. My daughters loved swimming. The pool was very warm, maybe a little too warm. Staff told us the pool is the next remodel. We can't wait to see it on our next visit!
Comment from Hotel Management
24-Mar-2016 by Maplewood Suites, Hotel Management
Shannon, thank you for your review. We're glad to hear that you and your family enjoyed your stay with us, especially the staff, decor and breakfast. We're excited about the pool renovation as well, and look forward to your next visit!