Ratings based on 1,782 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 8-Feb-2016
Very nice hotel, friendly staff. Excellent fitness room.
Comment from Hotel Management
9-Feb-2016 by Maplewood Suites, Hotel Management
Thank you for your feedback! We're glad to hear that you enjoyed our fitness center and staff! We hope to have you back for your next visit to the Syracuse area!
5 out of 5
Recommended
for Everyone
by A verified traveller

Another great stay!

Posted 2-Feb-2016
We had another great stay. The renovations are great and the breakfast buffet is so much better. Mary-Ellen made it very pleasant for my family and especially my young son. I had some question and the manager responded quickly and met my families needs. We used the shuttle service to the airport. It was waiting for us and the driver was helpful and pleasant. We had a later flight but glad we stayed. I defiantly recommend this hotel. Enjoy😀
Comment from Hotel Management
3-Feb-2016 by Maplewood Suites, Hotel Management
Thank you for taking the time to leave a review! We as well love Mary Ellen's company, and are delighted to hear you and your family did as well! Make sure to stay with us in the future for all of our traveling needs in the Syracuse area, as we'll always be ready for your shuttle needs with a delicious breakfast hot and ready!
4 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa

Nice hotel for 1 night

Posted 17-Jan-2016
Nice if you stay for the night, there is not much to do close to the hotel.
Comment from Hotel Management
20-Jan-2016 by Maplewood Suites, Hotel Management
We apologize that you weren't aware of everything to do around our hotel. We do offer a complimentary shuttle service up to a 5 mile radius, which can take you to do just about anything you desire from the mall, to fine dining, sports bars to movies, museums to sporting events. We hope you'll consider us for your next visit to the Syracuse area, and encourage you to take advantage of our amenities to make your stay as enjoyable and relaxing as possible.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice staff, room is large and clean. Breakfast inc

Posted 14-Jan-2016
Nice staff, room is large and clean. Breakfast included. location is close to highway
Comment from Hotel Management
18-Jan-2016 by Maplewood Suites, Hotel Management
Thank you for leaving us a review! We're glad you enjoyed our friendly staff, renovated rooms and complimentary breakfast! We hope to have you back in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveller from medina, ny

Very nice hotel.we stayed in a king suite.

Posted 8-Jan-2016
Very professional hotel, exceptional staff, very clean. Love it!
Comment from Hotel Management
11-Jan-2016 by Maplewood Suites, Hotel Management
Thank you for your review. We're glad to hear that you enjoyed our hotel and staff, and hope to have you back in the near future!
2 out of 5
by A verified traveller

Hit or miss

Posted 4-Jan-2016
The rooms have been redone, but the first room we were given smelled like a stale ashtray. We requested a new room, which smelled better but some of the pillows on the bed had weird stains on them. I wouldn't stay here again unless it was my only option.
Comment from Hotel Management
7-Jan-2016 by Johnathan, Hotel Management
Hello and thank you for your feedback. Please note we are a completely non smoking hotel - we apologize if there was a smoke smell in the room. Also we are in the process of changing out all of the remaining pillows. We truly hope to having you visit us again - once again we are sorry for any inconvenience to you while visiting us.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ontario

Great location, friendly staff

Posted 1-Jan-2016
Pros: A great value and excellent staff
Cons: Possibly avoid the heavy traffic of construction during breakfast
Location: Close to Destiny USA, off the Interstate and local restaurant across the street
A hotel that's close to destiny USA and offers a free shuttle service is very helpful. I have stayed here before and loved it but with the new renovations (still occurring), the hotel is even better. Open concept for breakfast area, new carpets and updated decor has made this hotel a great value. The staff are all very friendly and I would stay here again.
Comment from Hotel Management
4-Jan-2016 by Maplewood Suites, Hotel Management
Thank you for taking the time to leave us a review. We're glad that you enjoyed the new renovations, and feel that our hotel is a great value. We hope to have you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Dec-2015
I loved this stay it was a beautiful room highly recommend
Comment from Hotel Management
28-Dec-2015 by Maplewood Suites, Hotel Management
Thank you for your kind words! We're glad to hear that you enjoyed our rooms, and hope to have you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveller from Ontario, Canada

Nicely renovated hotel, easy access to I81

Posted 23-Dec-2015
Pros: Clean and newly renovated, good breakfast
Location: Close to major shopping centre
great experience and fantastic price thru Expedia, room was very clean with comfortable beds
Comment from Hotel Management
28-Dec-2015 by Maplewood Suites, Hotel Management
Bob, We're glad that you enjoyed our breakfast, renovations and convenience to I-81, along with Destiny USA! We hope to have you back in the near future!
1 out of 5
by A verified traveller from Syracuse ny

Posted 18-Dec-2015
This is the worst experience I would never reccomend this hotel they take more money than they should and accused me and my children of smoking in the hotel room and we dont even smoke! When I tried to talk to managment they were nasty and rude! They need to watch their staff that smoke in the rooms while cleaning them and the guests get blamed for it and the hotel takes money off of your card! They will not listen or talk with you when you try to tell them you are not a smoker! My visit was for my daughters sweet 16 so her and her friends could swim and have fun, My stay costs about 260.00$ the hotel took that plus a fee of 150$ stating we smoked when the employees were the ones smoking in the rooms! , On top of that 2 fees of 25 $ for each room I had witch was 2 ! This hotel took all of my money and messed up my account ! I will be contacting somone futher up because this has messed up my kids Christmas! All together a good 200$ on top of my stay was taken! And beause they did this my account is Neg!