Ratings based on 1,927 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromkahnawake qc

Very very clean

Posted 22-Aug-2016
Our visit was for two days , the hotel location was excellent one exit fr Destiny Mall, breakfast was really good, with allot of choice. The rooms where like new, beds a little firm but due able.
Comment from Hotel Management
23-Aug-2016 by Maplewood Suites, Hotel Management
We're glad to hear that you enjoyed our convenient location, breakfast and the renovated rooms, and hope you will be back again in the future!
5out of 5
by A verified traveller

Want back one day

Posted 21-Aug-2016
Nice place. Big room and nice pool. Good breakfast.
4out of 5
by A verified traveller

Posted 17-Aug-2016
Pros: Clean and easy to get to from IS-81. Excellent continental breakfast.
Cons: Overall we were well pleased and can't offer anything that wouldn't add to the cost of the stay
Location: Located in Syracuse NY there is the Destination Mall and Syracuse University Basketball and Football plus other attraction in the Syracuse area.
Our overall stay was very pleasant. Tried to check in around 12:30 as we arrived in town earlier than expected. We were advised that we couldn't check in at that time and we should come back in 2-3 hrs.. We were aware of the 3:30 check in time. No effort was made to see if there were any rooms available at that time. The continental breakfast was excellent. We would give an overall rating of 4.5 stars and we will definitely stay at this location in the future. Very easy location to get to from IS-81
Comment from Hotel Management
17-Aug-2016 by Maplewood Suites, Hotel Management
Thank you for your review. We're glad you enjoyed your stay, especially the breakfast and convenience of our location! I do apologize about your attempt at an early check in, as we do allow early check ins if we have an available room for the guest. We look forward to having you back in the future!
5out of 5
by A verified traveller frommontreal

Thé breakfast at This hôtel amazing!

Posted 16-Aug-2016
The chief makes fantasitic omelette staff really Nice ans polite
Comment from Hotel Management
17-Aug-2016 by Maplewood Suites, Hotel Management
Thank you for your feedback. We agree that Chef Jeff makes amazing omelets for our guests. We're glad that you also enjoyed the kindness of the rest of the staff during your stay, and hope to have you back in the future!
5out of 5
by A verified traveller

perfect stay and great locale

Posted 7-Aug-2016
Needed a convenient highway accessible place....and Maplewood did that and more....great rooms, staff, and access to FUN!!
Comment from Hotel Management
8-Aug-2016 by Maplewood Suites, Hotel Management
Thank you for your review. We're glad to hear that you found us to be the convenient stay you were looking for, with an added side of great rooms and fun!
5out of 5
by A verified traveller fromOntario

Excellent

Posted 30-Jul-2016
Pros: Special price on expedia
Cons: none
Location: Never an issue for us we where just passing through.
Only stayed for one night but was excellent. Enjoyed the morning breakfast and the restaurant on site is fantastic also.
Comment from Hotel Management
1-Aug-2016 by Maplewood Suites, Hotel Management
Ken, thank you for your feedback. We're glad that we could be a convenient and cozy stop along your journey, and hope to have you back for another delicious breakfast in the future!
5out of 5
by A verified traveller fromtoronto canada

Overall great experience....

Posted 5-Jul-2016
Overall great experience and the breakfast is very impressive. Staff is polite.
Comment from Hotel Management
5-Jul-2016 by Maplewood Suites, Hotel Management
Thank you for your review. We're glad that you enjoyed the breakfast and staff during your stay, and hope to have you back in the future.
5out of 5
by Denise fromBronx New York

The best hotel stay in syracuse.

Posted 1-Jun-2016 on Hotels
The family was there for my daughter's Graduation. The beds was comfy,the whole entire room was immaculate. My family love the complimentary breakfast.
Comment from Hotel Management
9-Jun-2016 by Maplewood Suites Extended, Hotel Management
Denise, thank you for taking the time to leave us a review. We're glad to hear that you were comfortable during your stay and that your family enjoyed our complimentary breakfast. We hope to have you back in the future!
5out of 5
by Roberto fromKingston Ontario

Look forward to our return

Posted 31-May-2016 on Hotels
Great hotel that we have enjoyed repeat visits to. Great staff just make the experience that much better.
Comment from Hotel Management
9-Jun-2016 by Maplewood Suites Extended, Hotel Management
Roberto, thank you for staying with us and leaving your feedback. We're glad that you find added value in our staff during your repeated stays. The Maplewood Suites is glad to be your home-away-from-home anytime!
5out of 5
by A verified traveller fromUrbandale, IA.

Great suprise

Posted 29-May-2016
Pros: The Price was extremely reasonable. The new remodel with modern decorations and clean.
Cons: Hooks on the bathroom wall to hang a towel.
We were pleasantly surprised when we walked it. The room was spacious, newly decorated and very clean. The staff was very friendly and helpful. The chefs were very acommodating and made us omlets just the way we like them. I would definitely recommend this hotel. The price was extremely reasonable.
Comment from Hotel Management
31-May-2016 by Maplewood Suites, Hotel Management
Donna, we're so glad to hear that we could be a pleasant surprise for your visit to the Syracuse area, especially with our rooms, decor and breakfast! I will pass your kind words onto the chef as well. Thank you for staying with us and we hope to have you back in the future!