Ratings based on 1,937 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromParadise Valley, AZ

Cozy hotel

Posted 28-Sep-2016
Pros: Clean, comfortable, good breakfast, great restaurant/lounge.
The hotel was very comfortable and clean. I really appreciated that there was a good restaurant downstairs so that I didn't have to venture out too far. It was really great especially since I didn't take a rental car for the trip. The shuttle was very useful as well and the shuttle driver is a really nice guy. All in all I'm really glad I chose this hotel for my business trip. I think it's the best hotel in the area by far!
4out of 5
by A verified traveller

Posted 19-Sep-2016
Good overall. Our door didn't lock easily, so we had to pay extra attention to make sure that it was locked each time we left.
Comment from Hotel Management
20-Sep-2016 by Maplewood Suites, Hotel Management
Thank you for your review. I apologize about your door, and hope you were able to let maintenance know in order to fix the issue.
5out of 5
by A verified traveller fromkahnawake qc

Very very clean

Posted 22-Aug-2016
Our visit was for two days , the hotel location was excellent one exit fr Destiny Mall, breakfast was really good, with allot of choice. The rooms where like new, beds a little firm but due able.
Comment from Hotel Management
23-Aug-2016 by Maplewood Suites, Hotel Management
We're glad to hear that you enjoyed our convenient location, breakfast and the renovated rooms, and hope you will be back again in the future!
5out of 5
by A verified traveller

Want back one day

Posted 21-Aug-2016
Nice place. Big room and nice pool. Good breakfast.
Comment from Hotel Management
7-Sep-2016 by Maplewood Suites, Hotel Management
Thank you for your review. We're glad that you enjoyed our breakfast, room and new indoor pool!
4out of 5
by A verified traveller

Posted 17-Aug-2016
Pros: Clean and easy to get to from IS-81. Excellent continental breakfast.
Cons: Overall we were well pleased and can't offer anything that wouldn't add to the cost of the stay
Location: Located in Syracuse NY there is the Destination Mall and Syracuse University Basketball and Football plus other attraction in the Syracuse area.
Our overall stay was very pleasant. Tried to check in around 12:30 as we arrived in town earlier than expected. We were advised that we couldn't check in at that time and we should come back in 2-3 hrs.. We were aware of the 3:30 check in time. No effort was made to see if there were any rooms available at that time. The continental breakfast was excellent. We would give an overall rating of 4.5 stars and we will definitely stay at this location in the future. Very easy location to get to from IS-81
Comment from Hotel Management
17-Aug-2016 by Maplewood Suites, Hotel Management
Thank you for your review. We're glad you enjoyed your stay, especially the breakfast and convenience of our location! I do apologize about your attempt at an early check in, as we do allow early check ins if we have an available room for the guest. We look forward to having you back in the future!
5out of 5
by A verified traveller frommontreal

Thé breakfast at This hôtel amazing!

Posted 16-Aug-2016
The chief makes fantasitic omelette staff really Nice ans polite
Comment from Hotel Management
17-Aug-2016 by Maplewood Suites, Hotel Management
Thank you for your feedback. We agree that Chef Jeff makes amazing omelets for our guests. We're glad that you also enjoyed the kindness of the rest of the staff during your stay, and hope to have you back in the future!
5out of 5
by A verified traveller

perfect stay and great locale

Posted 7-Aug-2016
Needed a convenient highway accessible place....and Maplewood did that and more....great rooms, staff, and access to FUN!!
Comment from Hotel Management
8-Aug-2016 by Maplewood Suites, Hotel Management
Thank you for your review. We're glad to hear that you found us to be the convenient stay you were looking for, with an added side of great rooms and fun!
5out of 5
by A verified traveller fromOntario

Excellent

Posted 30-Jul-2016
Pros: Special price on expedia
Cons: none
Location: Never an issue for us we where just passing through.
Only stayed for one night but was excellent. Enjoyed the morning breakfast and the restaurant on site is fantastic also.
Comment from Hotel Management
1-Aug-2016 by Maplewood Suites, Hotel Management
Ken, thank you for your feedback. We're glad that we could be a convenient and cozy stop along your journey, and hope to have you back for another delicious breakfast in the future!
5out of 5
by A verified traveller fromtoronto canada

Overall great experience....

Posted 5-Jul-2016
Overall great experience and the breakfast is very impressive. Staff is polite.
Comment from Hotel Management
5-Jul-2016 by Maplewood Suites, Hotel Management
Thank you for your review. We're glad that you enjoyed the breakfast and staff during your stay, and hope to have you back in the future.
5out of 5
by Debbie

In Syracuse this is the place to stay!

Posted 25-Jun-2016 on Hotels
Very nice!Best breakfast ever! Highly recommend this hotel!
Comment from Hotel Management
28-Jun-2016 by Maplewood Suites Extended, Hotel Management
Debbie, thank you for your review. We're glad to hear that you enjoyed your stay and found our breakfast to be as delicious as we do! We hope to have you back in the future!