Exterior

Reviews of Holiday Inn & Suites Syracuse Airport - Liverpool, an IHG Hotel

3.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 568 out of 1005 reviews" "
Rating 8 - Good. 254 out of 1005 reviews" "
Rating 6 - Okay. 84 out of 1005 reviews" "
Rating 4 - Poor. 55 out of 1005 reviews" "
Rating 2 - Terrible. 44 out of 1005 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

maria

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely wonderful staff. Everyone was so nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Pedro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Margaret on Mar 21, 2024
Thank you so much for the great review. I'm glad you are enjoying your stay. We look forward to your stays in the bear future

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024

8/10 Good

Jimmy

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The hotel is great.. the breakfast has been the best so far we've ever tasted in north America. The only problem were some han or pets hairs on our bed. Many of them. We were so tired thank we cleaned up by ourselves and accepted it. Other than that the staff and everything else was fine. Again a good breakfast even if it's paid it's a great plus when staying in any hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Holiday Inn on Mar 15, 2024
Thank you glad you enjoyed your stay

10/10 Excellent

Patricia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying here; and, it will now be our “Go to” hotel, when we are visiting in the East Syracuse area. The front desk staff, Cam & Margaret, were especially helpful, when we checked in and our room #212 was great. We didn’t use the pool, fitness center, bar or dining room on this trip; but, we may get the chance during another visit. We especially liked how clean the hotel was and its convenient location to the major highways.
Response from Margaret on Feb 28, 2024
Good Evening thank you for the awesome review. We are so glad you will make this your to go Hotel Have a great evening Margaret

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly desk staff, bright and clean entrance. Ample parking and great amenities in room.
Stayed 1 night in Feb 2024
Response from Margaret on Feb 28, 2024
Thank you so much for your review. I'm so glad you are enjoying your stay. Have a great night

2/10 Terrible

Lourdes

Stayed 1 night in Feb 2024

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant with a live band and bar that was lots of fun. Good service from staff and room was nice. There were a couple stains on bedding, other than this overall very nice hotel would recommend.
Stayed 1 night in Feb 2024
Response from CamG on Mar 12, 2024
Thank you for the feedback, I will speak with my housekeeping about the bedding we hope to see you again.

10/10 Excellent

Yonite

Stayed 1 night in Feb 2024

8/10 Good

Tracy

Travelled with family
Liked: Staff & service, amenities
Nice & close to I81
Stayed 1 night in Feb 2024
Response from CamG on Mar 12, 2024
Thank you for the feedback, we hope to see you again!

10/10 Excellent

Judie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, staff was great!
Stayed 1 night in Jan 2024
Response from CamG on Mar 12, 2024
Thank you for the feedback, we hope to see you again!

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from CamG on Mar 12, 2024
Thank you for the feedback, we hope to see you again!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Excellent airport transportation.
Stayed 1 night in Jan 2024
Response from CamG on Mar 12, 2024
Thank you for the feedback, we hope to see you again!

6/10 Okay

Hector

Travelled with partner
Average stay, costumer service didn’t wow me!
Stayed 2 nights in Jan 2024

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for the airport park and ride
Stayed 1 night in Dec 2023

10/10 Excellent

melody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from CamG on Dec 28, 2023
Thank you for the feedback, we hope to see you again!

6/10 Okay

Theresa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from CamG on Dec 28, 2023
Thank you for the feedback, we hope to see you again!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CamG on Dec 28, 2023
Thank you for the feedback, we hope to see you again!

8/10 Good

Delos, Owego

Stayed 1 night in Dec 2023
Response from CamG on Dec 28, 2023
Thank you for the feedback, we hope to see you again!

10/10 Excellent

Sai Vikas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the options and quality of the breakfast. Made to order omelettes and a ton of other continental breakfast options. Supported by super nice staff.
Stayed 1 night in Dec 2023
Response from CamG on Dec 28, 2023
Thank you for the feedback, we hope to see you again!

10/10 Excellent

Delos, Owego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Michelle on Dec 15, 2023
Thank you so much for your feedback.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly which was very welcoming
Stayed 1 night in Dec 2023
Response from Michelle on Dec 15, 2023
Thank you for your feedback.

10/10 Excellent

Snezana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Michelle on Dec 15, 2023
We appreciate your feedback!

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option, close to airport
Stayed 1 night in Dec 2023
Response from Michelle on Dec 15, 2023
We appreciate your feedback

10/10 Excellent

Andrew

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient
Stayed 1 night in Dec 2023
Response from Michelle on Dec 15, 2023
Thank you for your feedback!

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Michelle on Dec 15, 2023
Thank you for your feedback

10/10 Excellent

robin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from CamG on Dec 2, 2023
Thank you for the feedback, we hope to see you again in the future!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and accommodating to all our questions and needs during the stay. The bed was comfortable and the bathroom was clean. The bar in the hotel had cheap drinks and live music which made for a fun end to our night.
Stayed 2 nights in Nov 2023
Response from CamG on Dec 2, 2023
Thank you for the feedback, we hope to see you again in the future!

6/10 Okay

Keith, Holland

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Reserved for a King bed, got a queen. Room cleanliness was marginal.
Stayed 1 night in Nov 2023
Response from Jess W. on Nov 25, 2023
Keith, I am sorry to hear this. Unfortunately your reservation was for a standard room type which our Front Desk did adhere to. They must have missed the request for the upgrade to a King. I assure you they would have been happy to help you with that had it been brought to their attention. If you feel the need to speak with anyone regarding any part of your stay please feel free to contact us.

10/10 Excellent

Donald

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff ere very nice and the restaurant is fabulous!
Response from CamG on Nov 25, 2023
Thank you for the feedback, we hope to see you again!

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from CamG on Nov 25, 2023
Thank you for the feedback, we hope to see you again!

8/10 Good

tracy

Stayed 1 night in Nov 2023
Response from Michelle on Dec 15, 2023
Thank you for your feedback

10/10 Excellent

Heidi

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff was wonderful. Amenities including pool and hot tub and a much better than normal Restaurant breakfast were appreciated.
Stayed 1 night in Nov 2023
Response from CamG on Nov 25, 2023
Thank you for the feedback, we hope to see you again!

10/10 Excellent

Lorelee

Travelled with family
Liked: Staff & service, amenities
Everyone was really friendly.
Stayed 1 night in Nov 2023
Response from CamG on Nov 25, 2023
Thank you for the feedback, we hope to see you again!

10/10 Excellent

mashaal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Margaret on Nov 3, 2023
Thank you so much for your great review I will pass it on to our staff. Have a great night

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tamika checked us in and she was exceptional! She was very busy and still took her time to give fantastic service! We loved the spa and little extras all around, like bottle water and bags of chips in the room. Bowls of fruit scattered around the lobby and lemon, lime water. What a terrific room we got too, very large with sofa and 2 chairs, beautiful shower!
Stayed 1 night in Oct 2023
Response from CamG on Nov 2, 2023
Thank you for the marvelous review, I will let Tamika know about her exceptional service, we hope to see you again!

8/10 Good

Cathy

Stayed 1 night in Oct 2023
Response from CamG on Nov 11, 2023
Thank you for the review, we hope to see you again

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistent quality
I love Holiday Inn. We are always pleased with everything there.
Stayed 1 night in Oct 2023
Response from CamG on Nov 2, 2023
Thank you for the review, we hope to see you again!

8/10 Good

Harmony K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from CamG on Nov 11, 2023
Thank you for the review, we hope to see you again

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Nice hotel, friendly staff. Comfortable room and bed. Nice kitchenette, large shower. The only con was the cost for breakfast, 12.99 when all other locations are free.
Stayed 1 night in Oct 2023
Response from CamG on Oct 13, 2023
Thank you for the feedback, we hope to see you again!

10/10 Excellent

ilene

Business traveller
Liked: Cleanliness, staff & service, room comfort
Home away from home
The staff of the hotel is amazing… They go above and beyond to help… My dog was sick while I was out of town and they made sure that I ate something and got to my business meeting quickly so I could get on a plane and take care of him! The food in the restaurant is excellent! The waitress first name Gloria is an amazing server! T
Stayed 3 nights in Oct 2023
Response from Michelle on Oct 10, 2023
Thank you for your feedback. Hopefully your fur baby is doing better.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great , have stayed here several times !
Stayed 1 night in Oct 2023
Response from CamG on Nov 2, 2023
Thank you for the review, we hope to see you again!

8/10 Good

Aditya

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Property looks bit old and we had to request new linens as they smelled odd with light visible stains
Stayed 1 night in Oct 2023
Response from Michelle on Oct 10, 2023
Thank you for your feedback

10/10 Excellent

Shaniqua

Liked: Cleanliness, staff & service, property conditions & facilities
everything was great, staff was pleasant
Stayed 1 night in Sep 2023
Response from Michelle on Oct 10, 2023
Thank you for your feedback

10/10 Excellent

Patricia

Stayed 1 night in Sep 2023
Response from CamG on Oct 27, 2023
Thank you for the feedback, we hope to see you again!

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Michelle on Oct 10, 2023
Thank you for your feedback

10/10 Excellent

Missy, Lafayette

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alil expensive but it was nice. Pool an hot tub was amazing 😊
Stayed 1 night in Sep 2023
Response from Michelle on Oct 10, 2023
Thank you for your feedback

6/10 Okay

Kristie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk and restaurant staff members were very friendly. Restaurant was good for dinner. Breakfast buffet had a variety. Location was convenient. Once out of the lobby, noticed things were getting rundown. Everything in/about the room was very rundown and not all that clean. We have been traveling a lot over the past week and this was the least clean and least updated of everywhere we've stayed. I might have expected that had we selected a cheaper place, but this cost the same as the other (cleaner and updated) hotels. If in the area again, i would select somewhere else.
Stayed 1 night in Sep 2023
Response from Michelle on Oct 10, 2023
Thank you for your feedback.