Ratings based on 856 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa, Ontario

Nice hotel easy access

Posted 28-May-2017
Pros: location
Cons: speed of service
Location: close to Destiny USA
our room was not clean when I got back from city in the afternoon
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-May-2017
I love this hotel.It was my first time staying here but the service was wonderful and the rooms were very clean.
Comment from Hotel Management
22-May-2017 by Maplewood Suites, Hotel Management
As a first timer, we'd like to start off with a WELCOME! We're glad to hear you enjoyed your stay with us, and hope to have you return!
5 out of 5
Recommended
for Everyone
by A verified traveller from M

Hidden Gem - Better than most chains

Posted 2-May-2017
Very clean. Great rooms. Reasonably priced and easy access to major roads. All amenities.
Comment from Hotel Management
8-May-2017 by Maplewood Suites, Hotel Management
Rob, thank you for your review. I'm happy to see you appreciated the value you received for your stay with us, especially due to the cleanliness, location and amenities. We hope to have you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveller

Quick trip to visit the college

Posted 18-Apr-2017
The only minor issue was that none of the printers in the lobby were functional (all out of ink), so there was no way to print a boarding pass. Otherwise, a modern feel to a clean hotel with a nice breakfast.
Comment from Hotel Management
19-Apr-2017 by Maplewood Suites, Hotel Management
We're happy to hear you enjoyed your stay with us. I do apologize for the mishap with the printers, and hope you were able to get assistance printing your ticket through the front desk agent.
5 out of 5
Recommended
for Other
by A verified traveller

Posted 1-Mar-2017
Pros: Everything
Its the Best. Everything I Wanted. Would Return Again Next time.
Comment from Hotel Management
6-Mar-2017 by Maplewood Suites, Hotel Management
Thank you for your review. I'm glad to hear that you enjoyed everything about your stay, and look forward to having you back!
5 out of 5
by Antwanette

Posted 27-Feb-2017 on Hotels
I didn't want to leave...
Comment from Hotel Management
1-Mar-2017 by General Manager, Hotel Management
Not to tease, but we are an Extended Stay property... HAHA! We'd love to have you back anytime!
4 out of 5
by Joel

High Price, varies stay to stay.

Posted 27-Feb-2017 on Hotels
Price varies everytime I stay here, I think the price was HIGH. At checkout the clerk was on the phone. Will stay elsewhere because cost has become exorbitant,
Comment from Hotel Management
1-Mar-2017 by General Manager, Hotel Management
Joel, we're sorry you feel you no longer receive the value you're looking for. Unfortunately, we have to remain competitive with our pricing, especially due to our new and our constant increase in quality - product and service. We hope you'll reconsider for your next visit to the area.
5 out of 5
Recommended
for Everyone
by A verified traveller from Clark Mills, NY

Nice hotel close to shopping and museums.

Posted 26-Feb-2017
Pros: Loved the updated rooms, with kitchen. Cupboards, utensils, glasses and plates. Pots and pans. Nice size fridge, bigger than the usual hotel fridge.
Cons: Our only issue was a slightly loud heater/air conditioner fan. Did not interfere with sleep. Other than that the room was clean and comfortable.
Location: Location was right off the thruway, exit 36. Destiny USA, was 4 minutes away. The MOST museum was about 7 minutes away. Many great restaurants.
Checked in with my two daughters and 4 year old granddaughter. From the time we got to the room, till we left the next day, we were talking about coming back.
Comment from Hotel Management
27-Feb-2017 by Maplewood Suites, Hotel Management
Shelley, thank you for your review. We're happy to hear that you all enjoyed the room amenities and our convenient location. We truly hope to have you all back in the future for your next girls trip!
5 out of 5
by Kristin

Excellent!!!!

Posted 26-Feb-2017 on Hotels
The staff at the desk were excellent when we arrived and so sweet to my son! The hotel was beautiful and well worth the money spent. My son loved playing in the pool and the room was well above what I expected! The breakfast the next morning was also excellent which also included hot food! It was amazing and we will definitely be returning!!!
Comment from Hotel Management
28-Feb-2017 by General Manager, Hotel Management
Kristin, thank you for you feedback. We do our best to make guests comfortable and happy, no matter the age, and are so happy to hear that you all enjoyed our breakfast, friendly team members and your suite. We look forward to having you back!
5 out of 5
by James

Posted 26-Feb-2017 on Hotels
Comment from Hotel Management
28-Feb-2017 by General Manager, Hotel Management
James, thank you for staying with us. We work hard to make our guests happy, and appreciate your feedback.