Ratings based on 1,166 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveller

Posted 22-May-2018
Great room, very clean and comfortable. Breakfast was amazing - definitely coming back
Comment from Hotel Management
22-May-2018 by Maplewood Suites Extended Stay, Hotel Management
Bob, thank you for staying with us. I'm happy to hear how much you enjoyed your stay with us, and look forward to having you back in the future.
5 out of 5
by A verified traveller

Posted 21-May-2018
Very nice hotel, quiet, convenient, pleasant lobby, nice breakfast.
Comment from Hotel Management
21-May-2018 by Maplewood Suites Extended Stay, Hotel Management
Thank you for staying with us. I'm delighted to hear how much you enjoyed our breakfast, continence and comfort. We hope to have you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Buffalo, NY

Great hotel for families and couples

Posted 17-May-2018
I reserved three rooms for a graduation our family would be attending. Maplewood Suites is conveniently located right off the thruway. Large clean modern rooms with a great breakfast included. Besides all the usual items for a full breakfast there was made to order omelettes. Would definitely stay here again.
Comment from Hotel Management
17-May-2018 by Maplewood Suites Extended Stay, Hotel Management
Judy, thank you for your review. I'm happy you and your family enjoyed your stay with us during Graduation weekend. We hope to have you all back again in the future... and CONGRATULATIONS to your graduate!
5 out of 5
by A verified traveller from Miami

Posted 15-May-2018
Nice very nice staff
Comment from Hotel Management
17-May-2018 by Maplewood Suites , Hotel Management
Marthica, thank you for staying with us. We work hard to make our guests happy, and appreciate your feedback.
5 out of 5
by A verified traveller from wisconsin

Posted 15-May-2018
our stay was very wonderful hotel staff were GREAT the drivers Debbie and tyrell were more than we could ever hope for they went out of their way to make our trip so very wonderful Rae the little gal that made the breakfest food was also awesome a big thumbs UP
Comment from Hotel Management
15-May-2018 by Maplewood Suites , Hotel Management
Larry and Marci, thank you for staying with us. I'm happy to see that you greatly appreciated our team members, Debbie, Rae and Tyrrell during your stay. We work hard to make our guests happy, and hope to have you back in the future.
5 out of 5
by A verified traveller

Posted 14-May-2018
Second time staying here excellent service and excellent location
Comment from Hotel Management
15-May-2018 by Maplewood Suites , Hotel Management
Thank you for returning for another visit, and leaving your feedback. We work hard to make our guests happy, and hope to have you back in the future.
2 out of 5
by A verified traveller from Syracuse

Posted 12-May-2018
The breakfast was weak. Not at all close to advertised or to way it was a year ago. Very loud. No shower water pressure and the parking was not acceptable
Comment from Hotel Management
15-May-2018 by Maplewood Suites , Hotel Management
Everett, I apologize for your poor experience. This is far from the quality we strive for. I personally take the photos of breakfast, therefore can attest to them being taken as its put out. Again, I apologize and hope you'll reconsider in the future.
4 out of 5
by A verified traveller

Posted 5-May-2018
Shower was great. Bed was very hard, didn’t sleep well.
Comment from Hotel Management
5-May-2018 by Maplewood Suites , Hotel Management
I apologize for your lack of comfort and sleep. Unfortunately, beds aren't a "one type fits all", so when we had our renovations done, we went with the most popular memory foam hybrids. We do work hard to make our guests happy, and appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great stay

Posted 13-Apr-2018
Hotel was excellent value for money; room was clean, comfortable and well equipped; drink voucher for hotel bar was nice; breakfast with made-to-order omelet was very good
Comment from Hotel Management
16-Apr-2018 by Maplewood Suites Extended Stay, Hotel Management
Thank you for your feedback. I'm happy that you enjoyed your stay with us, especially our cleanliness, comfort, breakfast and overall value. We hope to have you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Clean, updated hotel.

Posted 13-Apr-2018
Very nice hotel. Room was clean and our son enjoyed the pool. The only negative was that the complimentary breakfast was a bit skimpy on options. IE not meat choices (ham, bacon,sausage)
Comment from Hotel Management
13-Apr-2018 by Maplewood Suites Extended Stay, Hotel Management
Thank you for your feedback. I'm happy you enjoyed your stay with us, especially our indoor pool. I will be making note of your suggestion with breakfast, and we hope to have you back in the future.