Ratings based on 982 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice, food in restaurant great!

Posted 22-Oct-2017
Pros: Early check in Pool and hot tub Great restaurant food Short on atmosphere
Comfort, quiet ride to the airport Good food Nice staff
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazeballz

Posted 22-Oct-2017
Super clean. Most hotel beds just don't feel right. This one was so comfortable. Everything was perfect. Spacious room. Big bathroom. Didn't even slip in the shower.
5 out of 5
Recommended
for Everyone
by A verified traveller from san jose

5 Star ⭐️ hotel

Posted 19-Oct-2017
This is my second time stay here & I'd not stay anywhere else if I visit my son in Syracuse. I stayed at other hotels & paid more but the benefits and service can't compare to Maples Suits. I'm so glad that they will have one open in Buffalo.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel to stay at. We were very pleased.

Posted 16-Oct-2017
My child goes to Syracuse University and it was a very easy commute to it. I very much enjoyed the stay and will be back.
4 out of 5
Recommended
for Everyone
by A verified traveller

Clean room but limited airport transportation

Posted 16-Oct-2017
Cons: While the Expedia listing suggests that airport transportation is available, they do not offer a late night airport shuttle.
The hotel was clean and in new condition. The free breakfast was good.
Comment from Hotel Management
21-Oct-2017 by Maplewood Suites, Hotel Management
Thank you for your review. I apologize for the miscommunication on the shuttle service. We hope to have you back in the future.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good location

Posted 16-Oct-2017
Our experience was fine. The staff was wonderful. Did not spend a lot of time in hotel Room.
Comment from Hotel Management
21-Oct-2017 by Maplewood Suites, Hotel Management
It's unfortunate that you weren't able to spend more time on property, but we're happy you enjoyed your time you had here. We hope to have you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Oct-2017
Great place to stay visiting student at SU!! Easy on and off.
Comment from Hotel Management
21-Oct-2017 by Maplewood Suites, Hotel Management
Thank you for staying with us. I'm happy to hear that you appreciated the convenience of our location, and hope to have you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from newfield ny

Posted 14-Oct-2017
Nice hotel newly renovated. Pleasant staff. Enjoyed our stay.
Comment from Hotel Management
21-Oct-2017 by Maplewood Suites, Hotel Management
Thank you for your review. I'm happy you appreciated our renovations and team members. We hope to have you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveller from Marietta, Ohio

Posted 12-Oct-2017
The Maplewood was a wonderful hotel experience. The staff all greeted us warmly and were very helpful. The room was clean, quiet, and extremely comfortable. We would stay here again if the need arose.
Comment from Hotel Management
18-Oct-2017 by Maplewood Suites Extended Stay, Hotel Management
Beverly, in that case, we hope the need arises! Of course you can always come enjoy one of our Stay and Save packages, just because - every one needs to get away once in a while.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa, ON

Everything perfect but breakfast

Posted 11-Oct-2017
Overlay, I'm satisfied with my stay and I consider returning to this hotel for the next time. I paid half price on sale and it was good for the price I paid but it doesn't worth for the full price $350/night. Breakfast was reasonable but it has a small and crowded area to serve. You would have difficulty to find a place to sit.
Comment from Hotel Management
18-Oct-2017 by Maplewood Suites Extended Stay, Hotel Management
Thank you for your feedback. I'm sorry you feel that our property, accompanied by abundant amenities wouldn't make for a good value. You may be interested in one of our various Stay and Save packages, if ever to return, which can be found on our website under packages. Unfortunately, and fortunately, our breakfast is a huge hit, so when everyone decides to rise and shine at the same time, it can be crowded. When we expect this situation, we set up the ballroom to be used for seating as well. This just happened to be a day where every one wanted to eat at the same time, unexpectedly. We hope to have you back in the future!