Ratings based on 1,089 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from NYC

Awesome hotel

Posted 14-Jan-2018
Very nice hotel to stay. Always a good hotel to stay at when in Liverpool & Syracuse area. Clean and good location. Kara and all the staff always make sure our stay is good and meet our accommodation requests.
5 out of 5
Recommended
for Everyone
by A verified traveller from ulster, pa.

Very nice hotel, close to airport,

Posted 12-Jan-2018
We arrived very tired after a long trip. We were picked up by the hotel shuttle service. We were met by a very friendly staff. George was very accomadating. Hotel has a nice lounge, great pool, and is very clean . I would definitely stay here again and would recommend it to my friends.
5 out of 5
Recommended
for Everyone
by A verified traveller from Jacksonville fl

Last minute trip

Posted 8-Jan-2018
The people that work here are very helpful and they have a shuttle that took us to the mall and picked us up as well as from the airport and back.
Comment from Hotel Management
10-Jan-2018 by Maplewood Suites Extended Stay, Hotel Management
Jessie, we work hard to make our guests happy, and I'm glad to hear that we did so for you. We hope to have you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveller

Comfortable, convenient, friendly staff, good food

Posted 5-Jan-2018
Pros: Front desk staff was friendly and personable
Cons: price is a bit high
Location: Near I-81 and SYR airport, where I had to go.
Friendly staff, clean and comfortable, convenient. A bit expensive, but it was worth it. Will look to stay there again if I need to be in the area.
Comment from Hotel Management
5-Jan-2018 by Maplewood Suites, Hotel Management
Jeff, thank you for taking the time to leave us a review. Though we try to keep our price at a competitive rate,we have a lot of freedom with being an independent property. We're capable of throwing in all of the extra amenities so guests receive a great deal overall. We hope to have you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 3-Jan-2018
Very nice durOmg an unplanned flight change. Great value
Comment from Hotel Management
5-Jan-2018 by Maplewood Suites, Hotel Management
Sometimes the unplanned adventures are the best! Though it was a road block for you, we're happy to have had you as our guest, and hope to have you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa

Front desk staff very helpful and friendly

Posted 28-Dec-2017
Pros: The large, clean rooms and very friendly hotel staff. The shuttle service is a big bonus!
Cons: Possibly a little more salt in the parking lot, front entrance.
Location: Destiny USA mall is nearby and the shuttle service makes this a big bonus.
George was at reception and made our arrival very pleasant. He arranged the shuttle and the driver was very accommodating and friendly. The breakfast staff was cheerful and the selection was great and the tables clean.
Comment from Hotel Management
29-Dec-2017 by Maplewood Suites Extended Stay, Hotel Management
Thank you for your feedback. We agree that the parking lot has been slick, unfortunately with the negative temperatures salt doesn't work as it should. I'm happy you enjoyed the rest of your stay with us, and we hope to have you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveller from new york

Airport stay

Posted 28-Dec-2017
Very friendly and helpful staff. Great impression as I walked thru doors. Extremely clean and everything you would need in in your room. Would stay here again!
Comment from Hotel Management
29-Dec-2017 by Maplewood Suites Extended Stay, Hotel Management
Anna, first impressions are everything, and I'm delighted to hear that we made a great one on you. We hope to have you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveller from Ithaca, NY

Very convenient for the airport

Posted 18-Dec-2017
Comfortable, clean, and very convenient for the airport. Pool was nice. Would stay again.
Comment from Hotel Management
19-Dec-2017 by Maplewood Suites Extended Stay, Hotel Management
Tom, I'm happy to hear that you enjoyed your stay with us so much, that you'll be back for another dip in the pool in the future! Thank you for taking the time to leave us a review.
5 out of 5
Recommended
for Everyone
by A verified traveller from Massachusetts

Hotel is Traveler Friendly

Posted 17-Dec-2017
They have good pricing, free shuttle, free breakfast, free coffee all day. Great for business or family travel. Will definitely stay again.
Comment from Hotel Management
19-Dec-2017 by Maplewood Suites Extended Stay, Hotel Management
Thank you for your review. I'm happy to hear that you appreciated our shuttle service, breakfast, Starbucks machines and overall value. We hope to have you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Washington DC

A place like home

Posted 8-Dec-2017
I stayed at Maplewood Suite in the past too and everything is still the same. Friendly staff from cooks, fromt desk to shuttle drivers. I am very happy with all the services. Thank you.
Comment from Hotel Management
8-Dec-2017 by Maplewood Suites Extended Stay, Hotel Management
Amina, we're happy to have had you back! We work hard to make our guests happy, and feel at home, and we hope to have you back in the future.