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Reviews of Cresthill Suites Syracuse

3 out of 5
Cresthill Suites Syracuse
6410 New Venture Gear Dr, East Syracuse, NY

Reviews

7.8

Good

Rating 10 - Excellent. 423 out of 1000 reviews" "
Rating 8 - Good. 256 out of 1000 reviews" "
Rating 6 - Okay. 177 out of 1000 reviews" "
Rating 4 - Poor. 73 out of 1000 reviews" "
Rating 2 - Terrible. 71 out of 1000 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Quinyetta

Average
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was really good but do not order the room service which is not on site, We ordered food that the person said would be 45mins which took 2hrs and when we called 3 times each person said they are 2 mins away . The fries were cold and half eaten, wings were supposed to be honey garlic were hot sauce with half of the sauce leaked onto the fries .
Stayed 1 night in Apr 2024

8/10 Good

David, Kirkland

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
room was very clean although the bathroom could use a renovation. Property condition is not as well maintained as in the past years…needs a bit of tlc in some areas.
Stayed 1 night in Apr 2024

10/10 Excellent

Janice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The breakfast was great, and the coffee was very good too. Pillows were available on the bed in a variety of thickness. And the price was very reasonable.
Stayed 1 night in Apr 2024

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Property was dated but staff were nice and rooms were decent. The breakfast was good every morning as well. We stayed two nights and both days breakfast was good.
Stayed 2 nights in Feb 2024

6/10 Okay

Eben

Travelled with partner
Liked: Staff & service, property conditions & facilities
The place basically earned the three star rating it had; it was certainly adequate but not not in any way upscale, but again, that's a true review, not intended as a criticism; we would not hesitate to recommend the place - for its star class. We paid a quite high price for our stay, but that was because of the solar eclipse; I trust their regular price is much closer to what a place like this would normally command. The positives: property was fine, it was quiet, staff was very nice, and breakfast VG. Negatives: the sole under window heating unit in the bedroom didn't provide adequate heat for the bathroom or living area unless turned up too high for the bedroom, and the wastebaskets weren't emptied from the previous occupant.
Stayed 2 nights in Apr 2024

6/10 Okay

Meghan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Every easy to get to, and very convenient
Stayed 1 night in Apr 2024

2/10 Terrible

MICHALINA

Travelled with family and small children
We prepaid for a room with two queen beds, but upon check in we were told none of those rooms were available. We were offered a downgrade to a single king bed, which was not acceptable and we were not given a refund. I will never prepay for a room again.
Stayed 3 nights in Apr 2024

4/10 Poor

Praveen

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Peggy

Great last minute spot for the eclipse at a reasonable price.
Stayed 1 night in Apr 2024

4/10 Poor

Alana

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We only stayed 1 night for the eclipse and did not use any of the additional amenities like pool or fitness room. Positives: the staff was very friendly and helpful. The room was very big. There was liquid hand soap in the bathroom instead of bars. Breakfast was pretty comparable to other continental breakfasts. Negatives: the hotel was very outdated and run down. The furniture looked like it was fun the 80s, the outlets were worn and did not hold plugs well, the heating system was noisy and worked my sun up through the night. The pull out couch was dirty and the mattress had no padding. It was unusable. Our room smelled like musty dog and there was a piece of dog chew toy or treat left in the floor (we did not have a dog with us.) With significant upgrades this could be a nice hotel but for the price we paid, I expected much higher quality.
Stayed 1 night in Apr 2024

8/10 Good

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Yiming

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly employees. In general, the experience was great.
Stayed 2 nights in Apr 2024

8/10 Good

Karl

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

4/10 Poor

Barbara

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, floor was dirty. Not been vacuumed in a very long time . Chap stick from last person under the bed . Disgusting
Stayed 1 night in Mar 2024

6/10 Okay

Dawn

Travelled with family
Liked: Staff & service
Front desk was very friendly and helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed separate from sitting area and kitchenette- faced courtyard with pool
Stayed 1 night in Apr 2024

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jolene at the front desk was both pleasant and helpful!
Stayed 1 night in Apr 2024

6/10 Okay

timothy

no bath soap or shampoo carpet had a smell
Stayed 3 nights in Mar 2024

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot really complain about the stay. The hotel looks clean and inviting when I checked in and our room was exactly as described. The breakfast was great, and had full options. I would not describe the area where the hotel to be located busy or bustling but that is perfectly fine if you have a car obviously. It was centrally located and only a few minutes away from most places we needed to see and visit. Overall, very inviting place for the short stay. Would stay there again if ever I am in Syracuse.
Stayed 2 nights in Mar 2024

10/10 Excellent

Siva rama krishna Prasad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Good
Stayed 1 night in Mar 2024

4/10 Poor

Randy

Travelled with partner
Disliked: Property conditions & facilities
Cobwebs in room. Fire alarm beeping. Furniture very old.
Stayed 1 night in Mar 2024

6/10 Okay

Jaime, Webster

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is pretty run down and outdated! Door to our room (do not stay in #216) does not properly lock. Definitely not worth the price. We only stayed one night.
Stayed 1 night in Mar 2024

2/10 Terrible

Hasahn

Stayed 1 night in Mar 2024

8/10 Good

Tina

Travelled with group
Liked: Amenities, property conditions & facilities
1 bed out of 2 queens was garbage. Like sleeping in a hole. Bathroom dryer hadn’t been wiped. Hairs that were not mine sitting on top of it. Left dirty towels outside door, thought they would leave some in bag by my door. Asked me to walk a mile to front desk, that didn’t happen so towels were brought 4 hrs later. Left trash outside door and asked for new bags and they never left them. Ended up leaving a day earlier cause my back couldn’t take that bed another night. Would probably stay there again , rooms were good but will check beds 1st thing when I walk in. Breakfast was great! 3.5 of 5 stars
Stayed 3 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

6/10 Okay

Adriana

Liked: Staff & service, amenities
I had been there 3 years ago . This time place need some good update . Room in poor condition . It was not very clean . Pillows bad quality , and more
Stayed 1 night in Mar 2024

10/10 Excellent

Kari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful and super knowledgeable!
Stayed 1 night in Mar 2024

8/10 Good

Melanie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great 2 bedroom suite however doors were filthy and need to be cleaned badly. Rest was pretty clean and rug was spotless. Furniture is very out of date but ok and bed was comfortable. Bathroom needs renovation but was clean.
Stayed 1 night in Mar 2024

4/10 Poor

Tajuanna

Stayed 5 nights in Mar 2024

10/10 Excellent

dennis

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff clean up very quickly
Stayed 1 night in Mar 2024

2/10 Terrible

Andrew

Disliked: Staff & service, property conditions & facilities
Do not stay at this hotel. We stayed in a room that ended up having a ceiling water leak overnight. The entire room smelled like vomit in the morning. Manager told us it’s been an ongoing issue with that room and we were not made aware prior. They are not repairing it because they have actually been evicted and will vacating the premises soon. Yet they continue to keep that room open for reservations. Regardless of the cost, STAY ELSEWHERE!
Stayed 2 nights in Mar 2024

10/10 Excellent

Patricia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted wonderfully. Our room was on the first floor and that was convenient because we brought our dog. Desk staff was very helpful with all our questions.
Stayed 1 night in Mar 2024
Response from Michelle on Mar 13, 2024
Thank you for staying with us. Have a great day.

10/10 Excellent

Katherine

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing.
Stayed 1 night in Mar 2024
Response from Michelle on Mar 13, 2024
Thank you for staying with us. Have a nice day.

8/10 Good

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price; very clean; breakfast so-so.
Stayed 2 nights in Mar 2024
Response from Kiki Raymond on Mar 7, 2024
Thank you for staying at CrestHill Suites in Syracuse and taking time out of your busy schedule to share your experience. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out. We look forward to welcoming you back to CrestHill Suites on your next visit to Syracuse.

4/10 Poor

Cheyenne

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms need some serious updating and cleaning . Asked for a late checkout of an hour as a VIP member and was told I’d be charged $25. I have NEVER paid for a late check out in my life .
Response from Kiki Raymond on Mar 4, 2024
First and foremost, Thank you for taking the time to share your feedback with us. We would like to express our apologies that you had a negative experience in our hotel. We at CrestHill Suites in Syracuse always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please feel free to reach out with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

2/10 Terrible

Brydon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kiki Raymond on Mar 4, 2024
First and foremost, Thank you for taking the time to share your feedback with us. We would like to express our apologies that you had a negative experience in our hotel. We at CrestHill Suites in Syracuse always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please feel free to reach out with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

10/10 Excellent

Anne Marie

Stayed 9 nights in Feb 2024

6/10 Okay

Jowanna

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kiki Raymond on Mar 4, 2024
Thank you for staying at CrestHill Suites in Syracuse and taking time out of your busy schedule to share your experience. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out. We look forward to welcoming you back to CrestHill Suites on your next visit to Syracuse.

6/10 Okay

Robert

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Since we stayed there a few years ago, the place has deteriorated. The furnishings are shabby, the TV remote did not work - no replacement available - and we had to fix our broken toilet due to no maintenance staff on site. On the positive side, breakfast was fine and the prices of the accommodations are reasonable.
Stayed 2 nights in Feb 2024
Response from Kiki Raymond on Feb 29, 2024
Thank you for staying at CrestHill Suites in Syracuse and taking time out of your busy schedule to share your experience. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out. We look forward to welcoming you back to CrestHill Suites on your next visit to Syracuse.

10/10 Excellent

Maria

Stayed 1 night in Feb 2024
Response from Kiki Raymond on Feb 29, 2024
Thank you for staying at CrestHill Suites in Syracuse and taking time out of your busy schedule to share your experience. We always aim to deliver a great experience and all of us are delighted that we could ensure a comfortable stay during your visit. We look forward to welcoming you back to CrestHill Suites on your next visit to Syracuse.

10/10 Excellent

Yolanda

Stayed 1 night in Feb 2024
Response from Michelle on Mar 21, 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Anne Marie

Stayed 7 nights in Feb 2024
Response from Michelle on Mar 21, 2024
Thank you for staying with us. We hope to see you soon.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was helpful and cheerful. And my stay was quiet and undisturbed
Stayed 2 nights in Feb 2024
Response from Kiki Raymond on Feb 17, 2024
Thank you for staying at CrestHill Suites in Syracuse and taking time out of your busy schedule to share your experience. We always aim to deliver a great experience and all of us are delighted that we could ensure a comfortable stay during your visit. We look forward to welcoming you back to CrestHill Suites on your next visit to Syracuse.

8/10 Good

Ed

Travelled with partner
M
Stayed 1 night in Feb 2024
Response from Kiki Raymond on Feb 15, 2024
Thank you for staying at CrestHill Suites in Syracuse and taking time out of your busy schedule to share your experience. We always aim to deliver a great experience and all of us are delighted that we could ensure a comfortable stay during your visit. We look forward to welcoming you back to CrestHill Suites on your next visit to Syracuse.

6/10 Okay

Jaspreet

was ok
Stayed 1 night in Feb 2024
Response from Kiki Raymond on Feb 17, 2024
Thank you for staying at CrestHill Suites in Syracuse and taking time out of your busy schedule to share your experience. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out. We look forward to welcoming you back to CrestHill Suites on your next visit to Syracuse.

10/10 Excellent

Anne Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Kiki Raymond on Feb 13, 2024
Thank you for staying at CrestHill Suites in Syracuse and taking time out of your busy schedule to share your experience. We always aim to deliver a great experience and all of us are delighted that we could ensure a comfortable stay during your visit. We look forward to welcoming you back to CrestHill Suites on your next visit to Syracuse.

8/10 Good

Deqiang

Travelled with family
The parking lot has no night at all, It's so dark at night and feel not safe
Stayed 1 night in Feb 2024
Response from Kiki Raymond on Feb 13, 2024
Thank you for staying at CrestHill Suites in Syracuse and taking time out of your busy schedule to share your experience. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out. We look forward to welcoming you back to CrestHill Suites on your next visit to Syracuse.

8/10 Good

LaQuanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the full kitchen with dishes. Room was very spacious. Coffee was great to start my day. Easy access to internet connection.
Stayed 2 nights in Jan 2024
Response from Kiki Raymond on Feb 6, 2024
Thank you for staying at CrestHill Suites in Syracuse and taking time out of your busy schedule to share your experience. We always aim to deliver a great experience and all of us are delighted that we could ensure a comfortable stay during your visit. We look forward to welcoming you back to CrestHill Suites on your next visit to Syracuse.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk service
Stayed 1 night in Feb 2024
Response from Kiki Raymond on Feb 6, 2024
Thank you for staying at CrestHill Suites in Syracuse and taking time out of your busy schedule to share your experience. We always aim to deliver a great experience and all of us are delighted that we could ensure a comfortable stay during your visit. We look forward to welcoming you back to CrestHill Suites on your next visit to Syracuse.