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Reviews of Sydney Harbour Bed And Breakfast

3 out of 5
Sydney Harbour Bed And Breakfast
140-142 Cumberland Street, The Rocks,, 140-142, Sydney, NSW

Reviews

7.8

Good

Rating 10 - Excellent. 174 out of 481 reviews" "
Rating 8 - Good. 177 out of 481 reviews" "
Rating 6 - Okay. 79 out of 481 reviews" "
Rating 4 - Poor. 31 out of 481 reviews" "
Rating 2 - Terrible. 20 out of 481 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Huiwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice areas also quite
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Rockslobster on Jun 12, 2020
Thank you for your kind and thoughtful review. We hope to welcome you back in the future. Warm regards

10/10 Excellent

PK, Sydney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location, central yet the ambience of the world renowned rocks area.
Stayed 4 nights in Mar 2020
Response from Rockslobster on Mar 30, 2020
Thanks PK for staying!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2020

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities
Private bath down the public hall.
Paid double rate for private bath and the room we got. Upon checking in, we found out that our private bath was down the public hall--had to dress to leave our room to get to the "private" bath. Also had problem with the rate we paid which was almost double what was being paid for rooms on the second floor with private baths. We were on the third floor (no elevator) with our "remote" private bath.
Stayed 1 night in Feb 2020
Response from Rockslobster on Mar 20, 2020
Dear John Thanks for the review albeit totally misleading and inaccurate. We only have 2 floors and at various times along the booking process we let guests know we only have stairs as it's a b&b NOT a HOTEL. We weren't aware of your aversion to walking. Secondly, the lower level has a shared bathroom, not private as you inaccurately mentioned. Thirdly, the rate is nowhere near double and your rate was booked on a 3rd party channel not with us. Quite disappointing when we need to constantly need to reply to guests who come along complaining of no elevator when it's it a 2 floor b and b. Guests need to read all our communications bro avoid disappointment. But despite the above errors we are happy your chose to stay with us. All the very best The SHBB team

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is very well positioned for accessing by foot Circular Quay, many coffee shops and galleries etc. in The Rocks area and the Harbour Bridge. Unfortunately my shared bathroom and toilet were a floor above my bedroom which made it very awkward to access, via a narrow set of stairs, during the night and this was not mentioned in the description of the room I chose. You could also hear other guests moving around downstairs and in the room above and if they had been the very noisy type, it would have been a problem. The property feels like it is in need of some TLC.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great & loved staying in older (historic..perhaps) venue.
Stayed 1 night in Feb 2020

4/10 Poor

John

Disliked: Staff & service
Stayed 1 night in Mar 2020
Response from Rockslobster on Mar 18, 2020
Thank you for taking time to review and hope to welcome you back in the future! Warm regards TheSHBBteamx

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from Rockslobster on Mar 18, 2020
Thank you for taking time to review and hope to welcome you back in the future! Warm regards TheSHBBteamx

10/10 Excellent

Verified traveller

Stayed 5 nights in Mar 2020
Response from Rockslobster on Mar 17, 2020
Thanks so much for your support and stay! Warm regards SHBB

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Pleasant stay
Room was clean and comfortable. Breakfast was good. In all, it was a very pleasant one night stay.
Stayed 1 night in Mar 2020
Response from Rockslobster on Mar 17, 2020
Thanks so much for your support and stay! Warm regards SHBB

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The hotel was clean and it was very easy easy to check in and check out.
Stayed 1 night in Mar 2020
Response from Rockslobster on Mar 17, 2020
Thanks so much for your support and stay! Warm regards SHBB

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Like how close it was to walk about the Harbor. Breakfast was nice with a nice court yard. There was not a view of the Harbor just a tiny peak between buildings. Was a very old building narrow stairs with noisy doors. There were plumbing leeks in bathroom and tiny flying insects. Not very clean.
Stayed 2 nights in Feb 2020
Response from Rockslobster on Mar 11, 2020
Hi there Thanks for the review. We do not advertise a Habour view but you can see the Opera house from a couple of the rooms. It is true we have stairs however warn prior to booking there is no elevator and mobility challenged guests may or may not have issues (not many people read this unfortunately) And unfortunately when one opens the windows as one can in our building, little insects do fly in but some guests like to have that fresh air option. Thanks for choosing to stay and hope to see you again! Warm regards

6/10 Okay

Ludmilla

Stayed 1 night in Feb 2020
Response from Rockslobster on Mar 1, 2020
Thank you for choosing to stay. We hope to welcome you back some time in the future. Warm regards TheSHBBteamx

8/10 Good

Lisa, Sunshine Coast,Qld

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how close the property is to The Rocks, Sydney Harbour Bridge etc. An easy walk to see the sights and dine out.
Stayed 1 night in Feb 2020
Response from Rockslobster on Mar 1, 2020
Thank you for choosing to stay. We hope to welcome you back some time in the future. Warm regards TheSHBBteamx

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Rockslobster on Mar 1, 2020
Thank you for your review. We understand you had some issues and hope to welcome you back in the future. Warm regards The SHBBteamx

6/10 Okay

Jim C

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2020
Response from Rockslobster on Mar 1, 2020
Thank you for choosing to stay. We hope to welcome you back some time in the future. Warm regards TheSHBBteamx

10/10 Excellent

Alan, Toronto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location..walking to the bridge and opera house easily...decent hot breakfasts..very responsive to my questions or requests.. Highly recommended..
Stayed 1 night in Feb 2020
Response from Rockslobster on Mar 1, 2020
Thank you for choosing to stay. We hope to welcome you back some time in the future. Warm regards TheSHBBteamx

8/10 Good

Ginny, Oregon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great with a yummy variety of hot and cold entrees. Seating was available both inside or outdoors in the shaded garden. The breakfast staff were very attentive. Though the bathroom and shower room were down the hall, it felt private. It was a great value for the price. Great location if you’re leaving on a cruise or visiting the Sydney Opera House.
Stayed 2 nights in Feb 2020
Response from Rockslobster on Mar 1, 2020
Thank you for choosing to stay. We hope to welcome you back some time in the future. Warm regards TheSHBBteamx

8/10 Good

Cfish, Uk

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good points close to where we needed to be.. bad points needs a good clean and a lick of paint! Staff lovely and tried to be helpful! Wasn’t keen on shared bathroom/toilets either. Breakfast was surprisingly ok. Bed linen was lovely an clean. The hotel is in an excellent location for the price
Stayed 3 nights in Feb 2020
Response from Rockslobster on Mar 1, 2020
Thank you for choosing to stay. We hope to welcome you back some time in the future. Warm regards TheSHBBteamx

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like about this accommodation. Photo’s that are shown.i don’t believe are in this accommodation. We were allocated the loft. It was filthy the carpet on the floor was putrid and was rotted at the access to the balcony. No window only door to balcony which had broken furniture and timber venetians and dirt on it. No soap in bathroom. The ceiling fan didn’t work only a small fan that had been attached to the wall. The room stunk of mould and mildew. The bed was on its last legs sinking in the middle. Sorry this accommodation has left a very bad taste in our mouth. Feel completely ripped off.
Stayed 1 night in Feb 2020
Response from Rockslobster on Mar 1, 2020
Thank you for your review. We understand you had some issues and hope to welcome you back in the future. Warm regards The SHBBteamx

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late and the checkmin process was excellent. The room was clean and comfortable. We chose to sleep in and missed the 9am cut off for breakfast so we didnt take advantage of that inclusion. However we dont usually eat breakfast anyway and got a coffee down the road later. Took advantage of the express check out service. Overall very happy
Stayed 1 night in Feb 2020
Response from Rockslobster on Mar 1, 2020
Thank you for choosing to stay. We hope to welcome you back some time in the future. Warm regards TheSHBBteamx

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The location of this property is great. BUT When I read the other reviews I thought ‘ah I’m sure it can’t be that bad’. I was wrong. The property is dirty and in dire need of restoration. The photos do not represent the property. The room was dirty. Paintings fallen off the wall, dust and a dirty tea spoon, the towels on the bed for us were wet....The ‘private bathroom’ was in fact across a hall and was filthy - the shower drain is missing so you have to be careful you don’t inadvertently trip. The door to the room was stuck and you had to pull and push with all your mite to get it to open. I have feedback and the guy did give some fresh hand wash but when I asked the room to be cleaned we came back and could barely tell the different (the cockroach was where we left him in the bathroom floor...). The breakfast was ok... although the milk had lumps in it. There weren’t enough chairs for everyone who was staying.... This is the first time I’ve ever contemplated leaving a place I’d already paid for. Unfortunately with it being valentines weekend the rates for other places were just too much so we had to put up with it. Get an Airbnb instead for a similar price. If they cleaned the place properly and did some maintenance I’m sure it would be great again but it seems like they don’t care- my feedback has the same things on it as other reviewers. Such a shame.
Stayed 2 nights in Feb 2020
Response from Rockslobster on Mar 1, 2020
Thank you for your review. We understand you had some issues and hope to welcome you back in the future. Warm regards The SHBBteamx

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the unique heritage accommodation and close walk to nearby attractions. Checking in/out was really easy and the room was clean and spacious. Great value
Stayed 1 night in Feb 2020
Response from Rockslobster on Feb 16, 2020
Thank you for your review and we hope to welcome you back in the future. Warm regards TheSHBBteamx

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
IT was like the property was being worked on. I didn’t know where the toilets were. The lady who was running the place was not very helpful at all. She seemed to be pushy about her mother that was coming and said to me while I was having my coffee “you have to keep this area clear because my mother is coming soon” I certainly will not be staying here again!
Stayed 1 night in Feb 2020
Response from Rockslobster on Feb 16, 2020
Thank you for your review and we hope to welcome you back in the future. Warm regards TheSHBBteamx

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Rockslobster on Feb 16, 2020
Thank you for your review and we hope to welcome you back in the future. Warm regards TheSHBBteamx

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the staff rude and unhelpful. The property was grubby and uncared for. The shared toilet could not be fastened and the shower was not clean and had broken floor tiles.
Stayed 1 night in Feb 2020
Response from Rockslobster on Feb 6, 2020
Dear Anonymous Guest Thank you for your review. Please feel free to email us if you wish to discuss how staff were rude or unhelpful to you. We treat all guests like family and find this a little strange and we would like to get to the bottom of this. Warm regards SHBBx

2/10 Terrible

Verified traveller

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i didnt even get a chance to go to the property ... no one answered my call or bell i was left outside only they even charged and denied to refund.. it is so disgusting... if i cant checkin than why the booking was accepted. Dont you think is a bad customer service
Stayed 1 night in Feb 2020
Response from Rockslobster on Feb 6, 2020
Hello there Thank you for leaving your comment. The check in times are made clear on the booking. Unfortunately you arrived at 1230am. The reception is not 24hrs and no prior arrangement was made with the property for alternate instructions. We are sorry this occurred however staff were would have been able to accommodate you had you read the conditions. Warm regards SHBB

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Rockslobster on Jan 30, 2020
Thank you for choosing to stay. We hope to welcome you back in the future! Warm regards TheSHBBteamxx

6/10 Okay

Mary

Liked: Staff & service
Disliked: Cleanliness
The people working there are nice and helpful. Sadly, I saw the biggest cockroach of my life in the bathroom upstairs and ended up finding a baby cockroach in the other bathroom the next night. The room had supposed air conditioning, but it functioned more as a fan. Bed and breakfast were ok. Cute outdoor area with an excellent location.
Stayed 4 nights in Jan 2020
Response from Rockslobster on Jan 30, 2020
Thank you for choosing to stay. We hope to welcome you back in the future! Warm regards TheSHBBteamxx

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great staff and service at the Bed and breakfast was excellent
Stayed 1 night in Jan 2020
Response from Rockslobster on Jan 30, 2020
Thank you for choosing to stay. We hope to welcome you back in the future! Warm regards TheSHBBteamxx

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Clean room, close location to harbor. Very good coffee and breakfast!
Stayed 1 night in Jan 2020
Response from Rockslobster on Jan 30, 2020
Thank you for choosing to stay. We hope to welcome you back in the future! Warm regards TheSHBBteamxx

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Rockslobster on Jan 16, 2020
Thank you Carol! Glad you enjoyed your stay. Best wishes The SHBBteamx

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Rockslobster on Jan 16, 2020
Thank you Wendy! Glad you enjoyed your stay. Best wishes The SHBBteamx

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Ok place to stay
Great location, walking distance to Sydney Harbor Bridge, the Opera House, lots of neighborhood pubs. Neighborhood seemed safe enough, but a bit deserted. Service was minimal, room was bare minimum (no mirror) & shared bathroom was on second floor & down the hall, it was not very clean, although not sure if it was the people I had to share with or what, but the owners leave by 4:30pm, so you best not need anything after that. Breakfast was timely & good. Lovely little patio area out back but closes after breakfast, so you can't go out any time you please.
Stayed 2 nights in Jan 2020
Response from Rockslobster on Jan 10, 2020
Thank you for your review and we look forward to welcoming you back in the future. If guests require owner contact after reception hours, they can always be contacted on phone and email. The patio area is also always open for anyone who wishes to use it. The door maybe shut to prevent leaves and dirt blowing in. Kind regards The SHBBteamx

8/10 Good

Verified traveller

Liked: Cleanliness
The toilet has a constant leak which is a terrible waste of water. Other than that the property is simply gorgeous, in a spectacular location and the staff are lovely.
Stayed 1 night in Jan 2020
Response from Rockslobster on Jan 10, 2020
Thank you for your kind words and we hope to welcome you back in the future. We have fixed the toilet now as over the new years shut down it was virtually impossible to get trades people to come to the Rocks. We hate the waste of water as well. Warmest regards TheSHBBteamx

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty rooms
The hotel is in a good location but it is in bad condition. I checked in a budget room, it was dusty, qtip on the floor, bathroom is on another floor, no access to a fridge. I switched to a townhouse and it was a dirty, sad and run down room. The bed was comfortable and clean, the bathroom was covered in mildew everywhere. The patios were useless as they were so dirty, the tables and chairs were covered in thick dust. The breakfast is good but it is same every day.
Stayed 6 nights in Dec 2019
Response from Rockslobster on Jan 3, 2020
Thank you for choosing to stay and we hope to welcome you back in the future. Warmest Regards The SHBB teamx

6/10 Okay

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2019
Response from Rockslobster on Jan 3, 2020
Thank you for choosing to stay and we hope to welcome you back in the future. Warmest Regards The SHBB teamx

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness
Great location, comfortable bed & good AC. Shower leaks so wet bathroom floor. Need to be a giraffe to watch TV. Someone please lower the TV. Floor needed a good clean.
Stayed 1 night in Dec 2019
Response from Rockslobster on Jan 3, 2020
Thank you for choosing to stay and we hope to welcome you back in the future. Warmest Regards The SHBB teamx

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Rockslobster on Jan 3, 2020
Thank you for choosing to stay and we hope to welcome you back in the future. Warmest Regards The SHBB teamx

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Dec 2019
Response from Rockslobster on Jan 3, 2020
Thank you for choosing to stay and we hope to welcome you back in the future. Warmest Regards The SHBB teamx

6/10 Okay

Verified traveller

Liked: Amenities
Disliked: Property conditions & facilities
It was an old building in an old part of Sydney and very convenient to get around the "Rocks" area. Breakfast was good. However this is not a property for older/less mobile folk. There are twelve steps up from the street to the entrance and no elevator which made it difficult to get luggage up and down to the room, although staff were kind enough to take it up when we arrived, Our room did come with a private bathroom but it was not attached to the room, again maybe okay for younger people but not older ones. Level of cleanliness was not the greatest.
Stayed 2 nights in Dec 2019
Response from Rockslobster on Jan 3, 2020
Thank you for choosing to stay and we hope to welcome you back in the future. Warmest Regards The SHBB teamx

6/10 Okay

Heidi, Perth

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness
Location is excellent. But unclean. Management never answer their phone after hours. We came back to our room in evening to a huge huntsman. Running around our room. We tried to contact after hours and they turned their phones off. And there was a security camera in the bedroom!?.. was uncomfortable. But breakfast was good.
Stayed 1 night in Dec 2019
Response from The Rockslobster on Dec 12, 2019
Dear Heidi Thanks for taking time to leave a review and staying. We dont think we'd be receiving a 3/5 if we had cameras in the room. Firstly its illegal. They are fire alarm WIFI sounders/detectors that are on the roof of every room to protect guests incase of fire. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Nice room with Historical feel. Good breakfast . Good service
Stayed 2 nights in Nov 2019
Response from The Rockslobster on Dec 11, 2019
Thanks for choosing to stay with us and your kind words! We hope to welcome you back in the future. Warmest regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic Position. Easy parking. Lovely breakfast. Comfortable room
Stayed 1 night in Nov 2019
Response from Linda on Nov 29, 2019
Thank you for your review. We appreciate it a lot! Hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Rockslobster on Nov 18, 2019
Thank you so much for your lovely review. We appreciate you choosing to stay with us. Warm regards TheSHBBteamx

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The fact it said I had my own bathroom but failed to say it was down the hall and the cleanliness of the bedroom and bathroom had a lot to be disired. It was very noisy room with the Cahill Express out the front
Stayed 2 nights in Nov 2019
Response from Rockslobster on Nov 18, 2019
Thanks for your kind words and hope to welcome you back in the future. Warm regards The SHBB team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. excellent and helpful staff (James!).
Stayed 1 night in Nov 2019
Response from Rockslobster on Nov 18, 2019
Thanks for your kind words and hope to welcome you back in the future. Warm regards The SHBB team