expedia

Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Overview of Shangri-La Hotel, Sydney

Photo gallery

Featured Image
Indoor pool, open 8:00 AM to 7:00 PM, sun loungers
Indoor pool, open 8:00 AM to 7:00 PM, sun loungers
View from Room
View from Room

Shangri-La Hotel, Sydney

5 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationThe Big Dig Archaeology Education Centre2 min walk
    Popular LocationMuseum of Contemporary Art4 min walk
    Popular LocationSydney Observatory6 min walk
    AirportSydney, NSW (SYD-Kingsford Smith Intl.)24 min drive

Choose dates to view prices

Executive Opera House City View 2 Twins, High Floor

  • 430 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Horizon Opera House City View 1 King, Lounge Access, High Floor

  • 430 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Horizon Premier Sydney Harbour 1 King, Lounge Access, High Floor

  • 646 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Deluxe Opera House, Room, 1 King Bed, City View

4.7/5 guest room rating
  • 430 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Harbour Bridge Twin Room

  • 538 sq ft
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds

Executive Opera House City View Room, 1 King Bed, High Floor

4.3/5 guest room rating
  • 430 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Ambassador Suite, Lounge Access, High Floor

  • 1130 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Opera House, 2 Twin Beds, City View

  • 430 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Suite, Business Lounge Access, Harbor View (Governor, High Floor)

  • 1227 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Deluxe Darling Harbour 1 King

4.6/5 guest room rating
  • 430 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Harbour Bridge King Room

4.5/5 guest room rating
  • 484 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Darling Harbour 2 Twins

4.3/5 guest room rating
  • 430 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Executive Darling Harbour 2 Twins, High Floor

  • 430 sq ft
  • Water view
  • Sleeps 4
  • 2 Twin Beds

Executive Sydney Harbour View Suite 1 King, Lounge Access, High Floor

  • 893 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Executive Darling Harbour 1 King, High Floor

4.8/5 guest room rating
  • 430 sq ft
  • Water view
  • Sleeps 3
  • 1 King Bed

Executive Sydney Harbour View 2 Twins, High Floor

  • 538 sq ft
  • Harbor view
  • Sleeps 3
  • 2 Twin Beds

Grand Premier Sydney Harbour View 1 King, High Floor

  • 646 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

  • 936 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Horizon Club Spa Suite 1 King, Lounge Access, High Floor

  • 829 sq ft
  • Water view
  • Sleeps 3
  • 1 King Bed

Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

  • 893 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Royal Suite, Business Lounge Access, Harbor View (High Floor)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

Premier Harbour Bridge King Room

4.5/5 guest room rating
  • 645 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, Business Lounge Access, Harbor View (High Floor)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

Executive Sydney Harbour View 1 King, High Floor

4.7/5 guest room rating
  • 484 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Horizon Darling Harbour View 1 King, Lounge Access, High Floor

  • 430 sq ft
  • Water view
  • Sleeps 3
  • 1 King Bed

Horizon Sydney Harbour View 1 King, Lounge Access, High Floor

  • 484 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Harbour Bridge Suite

  • 893 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

About this area

Sydney

Located in Sydney, Shangri-La Hotel, Sydney is in the business district and near a train station. Museum of Contemporary Art and Sydney Observatory are cultural highlights, and some of the area's notable landmarks include Sydney Tower and Sydney Opera House. SEA LIFE Sydney Aquarium and Luna Park are not to be missed. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails. Guests love the hotel's central location.
Popular Location

What's nearby

  • The Big Dig Archaeology Education Centre - 2 min walk
  • Museum of Contemporary Art - 4 min walk
  • The Rocks Markets - 6 min walk
  • Sydney Observatory - 6 min walk
  • Australia Square - 6 min walk

Getting around

  • Wynyard Station - 6 min walk
  • Sydney Circular Quay Station - 7 min walk
  • Sydney Airport (SYD) - 25 min drive

Restaurants

  • Altitude Restaurant — 1 min walk
  • Blu Bar on 36 — 1 min walk
  • Belgian Beer Cafe — 3 min walk
  • Glenmore Hotel — 4 min walk
  • Fortune of War — 4 min walk

About this property

Shangri-La Hotel, Sydney

Luxury Sydney hotel in Sydney Central Business District, walk to Circular Quay
This smoke-free hotel features 2 restaurants, a full-service spa, and an indoor pool. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a coffee shop/café are onsite. All 564 soundproofed rooms provide free WiFi, free wired Internet, and 24-hour room service. Comforts include premium bedding and pillow menus, and guests will also appreciate thoughtful touches like bathrobes and slippers.
Shangri-La Hotel, Sydney offers 564 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. Televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

CHI The Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open select days. Guests under 16 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Secured covered valet parking on site (AUD 85 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Height restrictions apply for onsite parking
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee 7:30 AM–10:30 AM on weekdays and 7:30 AM–10:30 AM on weekends: AUD 49 per person
  • 2 restaurants and 1 coffee shop/café
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Indoor pool
  • In-room child care (surcharge)
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Japanese

Business services

  • Business center
  • Computer station
  • Meeting rooms
  • Conference space (20452 square feet)

Outdoors

  • Pool sun loungers
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open select days
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • Pay movies
  • Premium channels
  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Local maps
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

Policies

Check-in

Check-in time starts at 3 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6 -11 years old will receive 50% off the adult breakfast price.
This property enforces a strict dress code in Blu Bar on 36 restaurant.
Please note: Altitude Restaurant is open limited days and hour. Dining is available by reservation only and meals must be pre-paid.
The valet parking fee is AUD 85 per day for vehicles under 82.6 inches (2.1 meters) high.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 11 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 250.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 49 per person (approximately)
  • Covered valet parking fee: AUD 85 per day (in/out privileges)
  • Rollaway bed fee: AUD 250.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Shangri-La Sydney
Hotel Sydney Shangri-La
Shangri-La Hotel Sydney
Shangri-La Hotel Sydney The Rocks
Shangri-La Sydney
Shangri-La Sydney Hotel
Shangri-La Sydney The Rocks
Sydney Hotel Shangri-La
Sydney Shangri-La
Sydney Shangri-La Hotel
Shangri La Sydney
Shangri La Hotel Sydney
Shangri-La Hotel, Sydney Hotel
Shangri-La Hotel, Sydney The Rocks
Shangri-La Hotel, Sydney Hotel The Rocks

Frequently asked questions

Can I cancel my reservation for free at Shangri-La Hotel, Sydney and receive a full refund?
Yes, Shangri-La Hotel, Sydney offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Hotel, Sydney cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Shangri-La Hotel, Sydney?
As of Apr 18, 2021, prices found for a 1-night stay for 2 adults at Shangri-La Hotel, Sydney on May 3, 2021 start from CA $220, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Shangri-La Hotel, Sydney have a pool?
Yes, this property has an indoor pool. Pool access is from 8:00 AM–7:00 PM.
Is Shangri-La Hotel, Sydney pet-friendly?
No, pets are not allowed at this property.
How much is parking at Shangri-La Hotel, Sydney?
Valet parking is available for AUD 85 per day.
What time is check-in at Shangri-La Hotel, Sydney?
Check-in begins at 3 PM.
What time is check-out at Shangri-La Hotel, Sydney?
Check-out is at 11 AM.
Where is Shangri-La Hotel, Sydney located?
Located in Sydney Central Business District, this luxury hotel is within a 5-minute walk of Museum of Contemporary Art and Circular Quay. The Rocks Markets and Sydney Observatory are also within 10 minutes. Wynyard Station is 6 minutes by foot and Sydney Circular Quay Station is 7 minutes.

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 1473 out of 2371 reviews
5 - Excellent 62%
Rating 4 - Good. 550 out of 2371 reviews
4 - Good 23%
Rating 3 - Okay. 196 out of 2371 reviews
3 - Okay 8%
Rating 2 - Poor. 98 out of 2371 reviews
2 - Poor 4%
Rating 1 - Terrible. 54 out of 2371 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

2/5 Poor

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good, view, room comfy Bad, 2hr checkin standing in line, breakfast in cafe on lvl 1 not on 36th floor with view, room not cleaned until asking after returning to room 4pm
Stayed 2 nights in Apr 2021

2/5 Poor

Travelled with family
Liked: Amenities
Disliked: Staff & service
Old and run down
Stayed 1 night in Apr 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recipients staff SAAD was very nice and helpful
Stayed 1 night in Mar 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Blu Bar was amazing. Room clean and spacious, however, almost every staff I spoke with seemed cold and unapproachable. Everyone including the res manager was rude to me when I had to modify my booking. I understand it wasn’t their fault but I expected to at least be treated decently. It was a very stressful experience to say the least. If you want to feel at home and welcomed, this is not the hotel for you. I’d save up my money for someplace else that deserves it more.
Stayed 2 nights in Mar 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We went on our wedding night and had mentioned this in our booking but unfortunately none of the staff congratulated us.
Stayed 1 night in Mar 2021

Supercharge your planning powers

Use the Expedia app to organize your entire trip and find mobile-exclusive deals on the go.

Text yourself a download link

By providing your number, you agree to receive a one-time automated text message with a link to get the app. Standard text message rates may apply.
Scan the QR code

Scan the QR code