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Indoor pool, open 8:00 AM to 7:00 PM, pool loungers
View from Room
View from Room
Premium bedding, in-room safe, desk, blackout curtains

Guest reviews

4.4 out of 5 Excellent
2,496 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Spa
Restaurant
Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Map

Explore the area

Popular LocationCircular Quay4 min walk
Popular LocationAustralia Square6 min walk
Popular LocationOverseas Passenger Terminal8 min walk
AirportSydney, NSW (SYD-Kingsford Smith Intl.)25 min drive

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    4.6/5 guest room rating

    Room amenities

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    • City view
    • Sleeps 3
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  • Deluxe Darling Harbour 2 Twins

    4.3/5 guest room rating

    Room amenities

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    • City view
    • Sleeps 3
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  • Deluxe Sydney Harbour 1 King

    4.5/5 guest room rating

    Room amenities

    • 484 sq ft
    • Harbor view
    • Sleeps 3
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  • Deluxe Sydney Harbour 2 Twins

    Room amenities

    • 538 sq ft
    • Harbor view
    • Sleeps 3
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  • Deluxe Opera House, Room, 1 King Bed, City View

    4.7/5 guest room rating

    Room amenities

    • 430 sq ft
    • City view
    • Sleeps 3
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  • Deluxe Opera House, 2 Single Beds, City View

    Room amenities

    • 430 sq ft
    • City view
    • Sleeps 3
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  • Executive Darling Harbour 1 King, High Floor

    4.7/5 guest room rating

    Room amenities

    • 430 sq ft
    • Water view
    • Sleeps 3
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  • Executive Darling Harbour 2 Twins, High Floor

    Room amenities

    • 430 sq ft
    • Water view
    • Sleeps 3
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  • Executive Sydney Harbour View 2 Twins, High Floor

    Room amenities

    • 538 sq ft
    • Harbor view
    • Sleeps 3
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  • Executive Opera House City View Room, 1 King Bed, High Floor

    4.4/5 guest room rating

    Room amenities

    • 430 sq ft
    • City view
    • Sleeps 3
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  • Executive Opera House City View 2 Twins, High Floor

    Room amenities

    • 430 sq ft
    • City view
    • Sleeps 3
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  • Horizon Premier Sydney Harbour 1 King, Lounge Access, High Floor

    Room amenities

    • 646 sq ft
    • Harbor view
    • Sleeps 3
    More detailsHorizon Premier Sydney Harbour 1 King, Lounge Access, High Floor
  • Executive Sydney Harbour View 1 King, High Floor

    4.7/5 guest room rating

    Room amenities

    • 484 sq ft
    • Harbor view
    • Sleeps 3
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  • Sydney Harbour Suite 1King, Lounge Access

    Room amenities

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    • Harbor view
    • Sleeps 3
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  • Horizon Darling Harbour View 1 King, Lounge Access, High Floor

    Room amenities

    • 430 sq ft
    • Water view
    • Sleeps 3
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  • Horizon Sydney Harbour View 1 King, Lounge Access, High Floor

    Room amenities

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    • Harbor view
    • Sleeps 3
    More detailsHorizon Sydney Harbour View 1 King, Lounge Access, High Floor
  • Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

    Room amenities

    • 893 sq ft
    • Harbor view
    • Sleeps 3
    More detailsHorizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor
  • Premier Sydney Harbour View 1 King

    4.5/5 guest room rating

    Room amenities

    • 645 sq ft
    • Harbor view
    • Sleeps 3
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  • Horizon Opera House City View 1 King, Lounge Access, High Floor

    Room amenities

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    • City view
    • Sleeps 3
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  • Ambassador Suite, Lounge Access, High Floor

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    • City view
    • Sleeps 3
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  • Horizon Club Spa Suite 1 King, Lounge Access, High Floor

    Room amenities

    • 829 sq ft
    • Water view
    • Sleeps 3
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  • Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

    Room amenities

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    • Harbor view
    • Sleeps 3
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  • Suite, Business Lounge Access, Harbour View (Governor, High Floor)

    Room amenities

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    • Harbor view
    • Sleeps 3
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  • Presidential Suite, Business Lounge Access, Harbour View (High Floor)

    Room amenities

    • Harbor view
    • Sleeps 3
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  • Royal Suite, Business Lounge Access, Harbour View (High Floor)

    Room amenities

    • Harbor view
    • Sleeps 3
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  • Executive Sydney Harbour View Suite 1 King, Lounge Access, High Floor

    Room amenities

    • 893 sq ft
    • Harbor view
    • Sleeps 3
    More detailsExecutive Sydney Harbour View Suite 1 King, Lounge Access, High Floor
  • Grand Premier Sydney Harbour View 1 King, High Floor

    Room amenities

    • 646 sq ft
    • Harbor view
    • Sleeps 3
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About this area

Sydney

Located in Sydney, Shangri-La Hotel, Sydney is in the city centre and near a train station. Museum of Contemporary Art and Sydney Observatory are cultural highlights, and some of the area's notable landmarks include Sydney Tower and Sydney Opera House. SEA LIFE Sydney Aquarium and Luna Park are not to be missed. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with hiking/biking trails. Our guests love the hotel's central location.
Visit our Sydney travel guide
View in a map
Popular Location

What's nearby

  • Circular Quay - 4 min walk
  • Australia Square - 6 min walk
  • Overseas Passenger Terminal - 8 min walk
  • Martin Place - 14 min walk
  • Sydney Opera House - 15 min walk

Getting around

  • Wynyard Station - 6 min walk
  • Sydney Circular Quay Station - 7 min walk
  • AirportSydney, NSW (SYD-Kingsford Smith Intl.) - 25 min drive

Restaurants

  • Altitude Restaurant — 1 min walk
  • Blu Bar on 36 — 1 min walk

About this property

Shangri-La Hotel, Sydney

Luxury Sydney hotel in Sydney Central Business District, walk to Circular Quay
This smoke-free hotel features 2 restaurants, a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a coffee shop/café are on-site. All 564 rooms feature thoughtful touches such as pillow menus and bathrobes, plus free WiFi, free wired Internet and TVs with satellite channels. Other amenities available to guests include 24-hour room service, premium bedding and separate bathtubs and showers.
Shangri-La Hotel, Sydney offers 564 forms of accommodation with laptop-compatible safes and free newspapers. Beds feature premium bedding. A pillow menu is available. Televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

CHI The Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open selected days. Guests under 16 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Covered valet parking: AUD 95 per day
  • Return airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee 7:30 AM–10:30 AM on weekdays and 7:30 AM–10:30 AM on weekends: AUD 49.00 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Hot tub
  • Steam room

Family friendly

  • Dry-cleaning service
  • Free cots/infant beds
  • Indoor pool
  • In-room childcare (surcharge)
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Japanese

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference space (20452 square feet)

Outdoors

  • Pool sunloungers
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open selected days
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • Films for purchase
  • Premium channels
  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Slippers
  • Turndown service

Policies

Check-in

Check-in time starts at 3 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6 -11 years old will receive 50% off the adult breakfast price.
This property enforces a strict dress code in Blu Bar on 36 restaurant.
Please note: Altitude Restaurant is open limited days and hour. Dining is available by reservation only and meals must be pre-paid.
The valet parking fee is AUD 75 per day for vehicles under 82.6 inches (2.1 meters) high.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 11 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 250.0 per night.
Free cots (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: AUD 49.00 per person (approximately)
  • Valet parking fee: AUD 95 per day (in/out privileges)
  • Rollaway bed fee: AUD 250.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Shangri-La Hotel Sydney The Rocks
Shangri-La Hotel Sydney
Shangri-La Sydney The Rocks
Shangri-La Sydney
Shangri La Sydney
Shangri La Hotel Sydney
Shangri-La Hotel, Sydney Hotel
Shangri-La Hotel, Sydney The Rocks
Shangri-La Hotel, Sydney Hotel The Rocks

Frequently asked questions

Can I cancel my reservation for free at Shangri-La Hotel, Sydney and receive a full refund?
Yes, Shangri-La Hotel, Sydney offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Hotel, Sydney cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Shangri-La Hotel, Sydney?
As of Sep 23, 2020, prices found for a 1-night stay for 2 adults at Shangri-La Hotel, Sydney on Sep 30, 2020 start from CA $225, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Shangri-La Hotel, Sydney have a pool?
Yes, this property has an indoor pool. Pool access is from 8:00 AM to 7:00 PM.
Is Shangri-La Hotel, Sydney pet-friendly?
No, pets are not allowed at this property.
How much is parking at Shangri-La Hotel, Sydney?
Valet parking is available for AUD 95 per day.
What time is check-in at Shangri-La Hotel, Sydney?
Check-in begins at 3 PM.
What time is check-out at Shangri-La Hotel, Sydney?
Checkout is at 11 AM.
Does Shangri-La Hotel, Sydney provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Shangri-La Hotel, Sydney located?
Located in Sydney Central Business District, this luxury hotel is within a 5-minute walk of Museum of Contemporary Art and Circular Quay. The Rocks Markets and Sydney Observatory are also within 10 minutes. Wynyard Station is 6 minutes by foot and Sydney Circular Quay Station is 7 minutes.
4.4
Excellent
2,496 reviews
5 - Excellent
1,589
4 - Good
577
3 - Okay
196
2 - Poor
86
1 - Terrible
48

4.6/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Stayed 1 night in Sep 2020

3/5 Okay

Happy face iconLiked: Amenities, property conditions & facilities
Stayed 2 nights in Sep 2020

2/5 Poor

Travelled with partner
Sad face IconDisliked: Cleanliness, amenities, property conditions & facilities
From the moment we arrived, we were underwhelmed. Staff didn’t offer to help with bags, check in in was slow, and the room was filthy when we found it with empty beer bottles in the fridge, and a broken lamp being held together with what appeared to be sticky tape. I had requested a bottle of bubbles and chocolates to await us at our room for our arrival, which was completely disregarded by staff. The spa was great, but everything else was meager considering it claims to be a luxury 5 star hotel in the CBD. There is a room service fee for anything you do - for example, you will be paying $24 to have 2 coffees delivered to your room. Absolutely ridiculous. An expense and a stay which, unfortunately, I now regret. Staying elsewhere next time that's for sure.
Stayed 3 nights in Aug 2020

4/5 Good

Stayed 1 night in Sep 2020

4/5 Good

Stayed 1 night in Sep 2020

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