Spa

Reviews of Mantra Chatswood

Mantra Chatswood
10 Brown Street, Chatswood, NSW

Reviews

8.2

Very good

Rating 10 - Excellent. 625 out of 1509 reviews" "
Rating 8 - Good. 572 out of 1509 reviews" "
Rating 6 - Okay. 185 out of 1509 reviews" "
Rating 4 - Poor. 85 out of 1509 reviews" "
Rating 2 - Terrible. 42 out of 1509 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Helen

Stayed 1 night in Dec 2023

10/10 Excellent

Gaynor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Convenient location and very comfortable accommodation.
Stayed 3 nights in Dec 2023

4/10 Poor

Anne

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Poor attention to detail. Examples - in one bedroom apartment, only one face washer. Couple of grubby areas in kitchen. Toaster didn't work and replacement provided was old, rusty and had an old piece of pita bread already in it (yuk)! Bathroom exhaust inadequate (fogged up straight away). Foyer smelled of garbage. Smoke alarm located only a few feet from toaster and jug, with notice saying use range hood and open window if using. Not good enough!
Stayed 3 nights in Nov 2023

8/10 Good

Sarah

Liked: Room comfort
Underwhelming however very comfortable stay.
We stayed 4 nights and our bed wasn't made once by the staff despite us being out everyday giving them time to do it. That was disappointing. There wasn't any information about what was around and how to get to places. We felt like the staff expected us to know the area they didn't seem interested in providing high quality services like you'd except.
Stayed 4 nights in Nov 2023

8/10 Good

Judith

Liked: Cleanliness, property conditions & facilities
Staff were very helpful and friendly. 1 bedroom apartment was roomy but bathroom was very dated and could do with a refresh. Great location and super easy to get around on public transport. Close to shopping and heaps of dining options.
Stayed 3 nights in Nov 2023

10/10 Excellent

zhao

Stayed 1 night in Oct 2023

10/10 Excellent

Lei

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Virginia

Liked: Cleanliness, amenities, property conditions & facilities
Not Mantras fault for area around the property. Contractors working on external buildings started at 6.30am on a Saturday morning when they are not supposed to start up till after 8am. Not a reflection on Mantra at all, as their room was very quiet and free of noise from surrounding rooms.
Stayed 3 nights in Sep 2023

8/10 Good

Matt

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Fabio - Assistant Manager on Sep 24, 2023
Thank you for taking a moment to share your experience at Mantra Chatswood. We look forward to welcoming you back again soon.

10/10 Excellent

JOCE

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Roderick

Liked: Cleanliness, property conditions & facilities
The only place I stay in Sydney, excellent.
Stayed 2 nights in Aug 2023
Response from Fabio - Assistant Manager on Sep 24, 2023
Thank you for taking a moment to share your experience at Mantra Chatswood and for the great review! We look forward to welcoming you back again soon.

2/10 Terrible

WK

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel has hold my deposit and never refund. A scam.

10/10 Excellent

Roderick

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The Mantra Chatswood is the only place I stay in Sydney now, and have done so many times. I use a wheelchair and there is a particular room I like which I am usually able to have if I book early. The staff are so accomodating to my needs and occasional requests, and they are friendly and available around the clock. It’s a great location close to Chatswood Railway, and loads of buses leave from nearby.
Stayed 1 night in Aug 2023
Response from Fabio - Assistant Manager on Sep 24, 2023
Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty andcontinued trust in our hotel.

2/10 Terrible

Kate

Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was disgusting. The mould was awful.

6/10 Okay

Stephanie

Business traveller
Disliked: Cleanliness, room comfort
Room was dark and smell damped. did not feel clean, not pleasant. convenience location.
Stayed 3 nights in Jul 2023

4/10 Poor

wendy

Disliked: Cleanliness, amenities, property conditions & facilities
Not told about 50 bond Bathroom needs some attention grout not white and tiles around the floor, silicone needs replacing Wall s need paintimg No milk for coffee
Stayed 3 nights in Jul 2023

6/10 Okay

Phillip

Liked: Cleanliness
Average
The room looks dated. the bathroom is very dated. It was clean and the service was good
Stayed 2 nights in May 2023

10/10 Excellent

Yi Si

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient stay to access the Chatswood neighborhood and it is a <30mins train ride down to the Sydney CBD area.
Stayed 6 nights in Feb 2023

10/10 Excellent

Roderick

Stayed 5 nights in Feb 2023

2/10 Terrible

Lenny

Business traveller
Liked: Property conditions & facilities
Disliked: Amenities
Easy to find. However, no hot water in the room, the dryer from cover fell off and made a hell of a din, and there was black hair in the bath/shower tub... Yeah, so only a 4/10 from me.
Stayed 1 night in Feb 2023

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Von Ryan

Business traveller
Liked: Cleanliness, amenities
Property was conveniently located to where I need to be. Room was a little dated but spacious.

8/10 Good

Janine Maria

Business traveller
Liked: Cleanliness
Friendly staff and conveniently located. Not having a restaurant or room service is a bit of a pain as waiting in the lobby for your Uber Eats isn’t much fun
Stayed 2 nights in Dec 2022
Response from Fabio Calaca Assistant Manager on Dec 11, 2022
Dear Janine,Thank you for your Review! We are glad that you enjoyed your stay and our convenient location.Sincerely, Fabio Calaca Assistant Manager

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness
We were kept awake by loud music being played by permanent residence until early hours of the morning.
Stayed 1 night in Nov 2022

2/10 Terrible

Chris

Stayed 1 night in Nov 2022

10/10 Excellent

Damien

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property close to every thing imaginable
Stayed 1 night in Nov 2022
Response from Fabio Calaca Assistant Manager on Dec 11, 2022
Dear Damien,Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location.Sincerely, Fabio Calaca Assistant Manager

8/10 Good

Ho Ching

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It is good hotel in general and close to train station. The only feedback is bit noisy on lower floors with mosquitos, though we requested for higher floor im advance. Cheers.
Stayed 7 nights in Oct 2022

4/10 Poor

Pui Kei

Travelled with family
Disliked: Cleanliness
Dirty inside, especially no cleaning service provided during the trip
Stayed 7 nights in Oct 2022

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location right near Chatswood Station, shopping and dining. The pool and spa were a bit too cool.
Stayed 4 nights in Sep 2022
Response from Daniel on Oct 7, 2022
Dear Peter,Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.Best Regards

10/10 Excellent

Erik

Liked: Cleanliness, room comfort
Wow
Great place to stay. Close to the train station, shopping district, and restaurants. Friendly service. Clean, comfortable, and quiet rooms. Easy to get to the city from Chatswood Train station.
Stayed 3 nights in Sep 2022
Response from Daniel on Oct 7, 2022
Dear Erik,Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.Best Regards

6/10 Okay

Nicole

Awkward and Rude Check-in/Out
When I went to check in at 11:40pm, the receptionist informed me that he had cancelled my booking without calling me first. I asked him why he did, and he didn't have an explanation just didn't think I was coming and acted very oddly about it. I have had late check ins to many places in the past and no one has ever cancelled my booking without minimum calling me first. They wre a 24hr reception as well, so that also didn't make sense. After about 20 minutes of him doing something on the computer he rebooked me, but directly through the Mantra, instead of going through Hotels.com ( so I lost my stamp). He said we could have late check out at 11:30 but then must not have put it on our file because at 10:05am someone was pounding on our door and when we said we ha late check out, the receptionist called us and said that they needed us to leave as soon as possible so they could clean the room. When we checked out at 11:15 ( earlier than they told us we could stay), the new receptionist was really abrupt and didn't even look up and told us we could go. Everyone was pretty rude, and the whole experience was just odd. It was a lot of money to spend on a pretty average room and terrible, awkward customer service.
Stayed 1 night in Jul 2022

8/10 Good

Cecily

Liked: Cleanliness, room comfort
Stayed 18 nights in Apr 2022

10/10 Excellent

Mark

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lack of parking while checking in
Stayed 1 night in May 2022

4/10 Poor

Siobhain

Stayed 1 night in Apr 2022

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness
Close to public transport
Stayed 5 nights in Apr 2022

4/10 Poor

Rick

Business traveller
Liked: Cleanliness
Disliked: Amenities
property was advertised with Foxtel but NIL channels provided
Stayed 1 night in Apr 2022

8/10 Good

Abigail

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Tom

Stayed 1 night in Apr 2022

6/10 Okay

Takashi

Disliked: Cleanliness, amenities, property conditions & facilities
change towel every third day is terrible.
Stayed 11 nights in Mar 2022
Response from Yahima Ortega on Apr 4, 2022
Dear guest, We very much appreciate you taking the time to share comments on your recent experience. We value all our guest feedback, of which we are sorry to hear of the shortfalls in your experience. Our housekeeping team strive daily in the cleanliness of our rooms for our guests, and will very much appreciate these comments for them to further address and rectify. We are sorry for the shortfalls and very much value this feedback. We hope we have the opportunity to welcome you back again in the future. Sincerely, Yahima Ortega

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff here are really helpful and friendly. I couldn’t carry all my bags to my car as I had my toddler with me so they carried all my bags to the car and helped me. Nice pool and spa downstairs, rooms clean. Would stay here again
Stayed 1 night in Mar 2022
Response from Yahima Ortega on Apr 4, 2022
Dear Rebecca, Thank you for the wonderful review of your experience. We are so pleased to hear you found the property great value and our friendly team were a highlight. We hope to see you again soon for your next trip to Chatswood. These comments truly serve as an encouragement for our team as they continue to strive to create great guest focus. We look forward to welcoming you back again. Sincerely, Yahima Ortega

2/10 Terrible

Jennifer

Disliked: Cleanliness, amenities, property conditions & facilities
Horrible stay, didn’t sleep a wink. Foul smelling dirty room, pillows and bedding smelt like an ash tray and was full of bed bugs. Woke up scratching all over and had to sleep on the sofa. No parking available had to park two blocks away in the pouring rain. Over priced.
Stayed 1 night in Mar 2022
Response from Yahima Ortega on Apr 4, 2022
Dear Jennifer, We very much appreciate you taking the time to share comments on your recent experience. We value all our guest feedback, of which we are sorry to hear of the shortfalls in your experience. Our housekeeping team strive daily in the cleanliness of our rooms for our guests, and will very much appreciate these comments for them to further address and rectify. We are sorry that you could not find a car park spot and had to pay more to park somewhere else. Unfortunately, Car park spots are assigned on a first-come-first-serve basis and on the day of your arrival car park was full. We sincerely apologise for the inconvenience and hope we have the opportunity to welcome you back again in the future. Please contact myself if I can assist in any way for a future stay and to ensure that you are well looked after. Sinverely, Yahima Ortega

10/10 Excellent

Joy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Was lovely and clean Close to Doctors appointment
Stayed 1 night in Feb 2022
Response from Mehmet Yamanyilmaz Duty Manager on Feb 14, 2022
Dear Joy, Thank you very much for taking the time to share comments on your recent experience. We are glad that you enjoyed your stay and our convenient location. Thank you very much for staying with us and we look forward to welcoming you in the near future. Kind Regards Mehmet Yamanyilmaz

10/10 Excellent

Roderick

Liked: Cleanliness, amenities, property conditions & facilities
Great location near trains and numerous bus stops. Staff are very helpful indeed. Clean and reliable. I have stayed here every time I go to Sydney.
Stayed 3 nights in Feb 2022
Response from Mehmet Yamanyilmaz Duty Manager on Feb 14, 2022
Dear Mr. Allen, Thank you very much for a wonderful review. We very much appreciate the time you have taken to share comments on your recent stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad that you enjoyed your stay and our convenient location. Thank you very much for staying with us and we look forward to welcoming you in the near future. Kind Regards Mehmet Yamanyilmaz

10/10 Excellent

Geoff

Stayed 1 night in Jan 2022
Response from Yahima Ortega on Jan 11, 2022
Dear Geoff, We appreciate you taking the time to share your review from your stay with us at Mantra Chatswood. We are pleased to hear you enjoyed your experience. We hope we have the opportunity to welcome you back again in the future for your next visit to Chatswood. We are looking forward to welcoming you soon. Kind Regards, Yahima

10/10 Excellent

Virginia

Travelled with partner
Due to covid casual contact at hotel Mantra organised for me to stay at another hotel, and did so nicely
Stayed 1 night in Dec 2021
Response from Yahima Ortega on Dec 6, 2021
Dear Virginia, Thank you for the wonderful review. We are so pleased to hear you found our team friendly and helpful. We hope to have the opportunity to welcome you in the near future for your next trip to Chatswood. Sincerely, Yahima Ortega

4/10 Poor

Willie

Disliked: Cleanliness
Room was old and dated
The receptionist gave us a key card that wasn’t activated. Room was old and dated, not what I expected for the relatively high price. However the location was good, very near the train station with a lot of eating places nearby.
Stayed 3 nights in Jun 2021
Response from Alana on Sep 29, 2021
Dear Guest, Thank you for taking the time to share comments on your recent experience. We are sorry to hear of your comments in relations to the product. We completed a refurbishment to the property in 2019, which included update to all furnishings in our accommodation rooms. Thank you for sharing and it is our hope to welcome you back again in the future. Kind Regards, Alana

10/10 Excellent

Gerald

Business traveller
Liked: Cleanliness, room comfort
Great location
Nice and convenient. Right next to the train, with restaurants and shopping basically at the door step. Some parking if needed.
Stayed 1 night in Jun 2021
Response from Alana on Jun 22, 2021
Dear Gerald, Thank you for the fantastic feedback. We hope to welcome you back again in the future. Kind Regards, Alana

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful property, clean, friendly staff, perfect location. Will stay again.
Stayed 1 night in May 2021
Response from Alana on May 17, 2021
Thank you for the fantastic review from your recent experience. We hope to welcome you back again soon in the future. Kind Regards, Alana

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Concierge was amazing on arrival.
Stayed 2 nights in Apr 2021
Response from Mehmet on May 7, 2021
Dear Guest, Thank you very much for your feedback. We are glad to hear that you were happy with our Guest services team and enjoyed your stay with us. We look forward to welcoming you here at Mantra Chatswood in the near future. Kind Regards The Reception Team