When I went to check in at 11:40pm, the receptionist informed me that he had cancelled my booking without calling me first. I asked him why he did, and he didn't have an explanation just didn't think I was coming and acted very oddly about it. I have had late check ins to many places in the past and no one has ever cancelled my booking without minimum calling me first. They wre a 24hr reception as well, so that also didn't make sense. After about 20 minutes of him doing something on the computer he rebooked me, but directly through the Mantra, instead of going through Hotels.com ( so I lost my stamp). He said we could have late check out at 11:30 but then must not have put it on our file because at 10:05am someone was pounding on our door and when we said we ha late check out, the receptionist called us and said that they needed us to leave as soon as possible so they could clean the room. When we checked out at 11:15 ( earlier than they told us we could stay), the new receptionist was really abrupt and didn't even look up and told us we could go. Everyone was pretty rude, and the whole experience was just odd. It was a lot of money to spend on a pretty average room and terrible, awkward customer service.