Ratings based on 4,974 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
88% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller fromMelbourne

Surprisingly noisy rooms

Posted 24-Sep-2016
Noise is the major reason I wouldn't recommend this hotel. The design is such that you can hear, doors of rooms 3-4 doors down opening and closing, dine-in service trays clattering , faucets running and people walking in the rooms upstairs. All of which reverberates and is amplified within the room and makes it very difficult to get an uninterrupted nights' sleep
4out of 5
by A verified traveller

Posted 22-Sep-2016
Staff friendly and helpful on arrival and departure.
5out of 5
by A verified traveller fromperth

Perfect

Posted 20-Sep-2016
So close to the Pitt street mall. The room was perfect and the staff were really nice and welcoming. Will definitely be coming back!
4out of 5
by A verified traveller

Where's Reception ?

Posted 15-Sep-2016
Pros: Central location, well appointed with very helpful staff and great gym
Cons: Reception area that is more obvious.
Great stay when I eventually found reception to book in. There was a large conference on at the time and their Registration areas dwarfed the reception desk which is hidden behind columns.
5out of 5
by A verified traveller fromSydney

Perfect for a weekend getaway

Posted 4-Sep-2016
Booked the hotel for a Father's Day weekend getaway. And it turned out to be a perfect bonding opportunity with the wife and daughter
5out of 5
by A verified traveller

Posted 3-Sep-2016
I left my rings there and the staff was very honest
3out of 5
by A verified traveller

Posted 28-Aug-2016
For the money that was spent, we thought the breakfast was a arrange at best. Did not think it was worth the money.
1out of 5
by A verified traveller

So overpriced

Posted 26-Aug-2016
When you have to pay for 44 each for breakfast and 79 for parking on top of almost 500 for one night stay it gets a little bit ridiculous
3out of 5
by A verified traveller fromSydney

Reservations and billing system needs improving

Posted 23-Aug-2016
Don't get me wrong, the hotel facilities are fine. Comfortable and clean. But my stay in Sydney has only had one negative aspect, and that is due to the Hilton bookings/ reservation system and how they bill their customers. I'll explain. My company paid for my coming to a conference, flights and 3 nights accommodation at the Hilton. All prepaid weeks in advance. To have a couple of days R&R I booked in for two nights prior to the start of the conference, the total cost being $658 as per the special deal reservation. On arrival the hotel initially wanted to charge me $1800+ on my Visa. In other words wanting to have payment again for the already paid nights. Sorted this out but then they insisted on charging an extra $300 to cover "incidentals" which I think is absolutely out of order. What if a guest had only budgeted for the agreed amount as on the reservation? Finally, on checking out they add on a minibar charge. I didn't even see a minibar let alone use anything, but sure, it was there when I checked afterwards ~ a couple of tiny wine bottles on a tray in the corner of the room. But here's the crunch; if a bottle gets picked up or moved it somehow registers (don't ask me how). So the cleaner moves it and it pops up on your bill! Just as well to double check your bill if you stay at the Hilton because their approach, or at least the impression I've been left with, is that it's all about maximizing charges rather than customer satisfaction.
5out of 5
by A verified traveller

Great hotel in middle of all shopping & entertainm

Posted 22-Aug-2016
Excellent rooms & fascilities loved the modern design , great king size bed