Ratings based on 5,213 Verified Reviews

4.6 out of 5
87% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveller

noise

Posted 24-May-2017
Pros: location
Cons: don't put me near the lifts
the lift was very noisey , and kept me awake all night
4 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne, Victoria

pleased but could improve

Posted 14-May-2017
Pros: excellent atmosphere
Location: close to pitt street mall and westfield tower and across the road to town hall station and qv building
Top hotel but staff should ask for a response and wait longer for a response hotel should not enter when do not disturb light is active wether cleaning or what have you and notify occupant's first most disappointing of all is the fact that there is no sink I have stayed in a 3 star hotel at the travel lodge and it had a sink simple room but sink none of the less it is foul that the occupant's are expected to use the sink they wash there hands in after using the toilet and brush there teeth in and spit in sinks should be installed regardless of the standard of the room and lamp in room was faulty and making a buzzing sound on floor 27 room 15 and should repaired or replaced immediately and a antibacterial soap dispenser should put in the bathrooms and bin bags in the bins and bin in the kitchenette area under the future sink as well as a bath mat after using either the bath or the shower and the shower door altered with better water retention and more tubes of body soap apart from all of this an excellent stay for the hotel and the price of the package through expedia and much recommended to anyone. Thank you.
3 out of 5
by A verified traveller from Calgary, Canada

Hard to find, overpriced

Posted 11-May-2017
Pros: Central location
Cons: Signage above all.
Location: In the central business district, so plenty of attractions nearby
Had difficulty finding the hotel using GPS. Turns out the street it is on has been closed for construction for two years. Asked a cabby who showed me where it is. Entrance is off Pittt Street and is indicated by a sign in 6 inch letters, placed one foot off the ground and (with the traffic) can only be seen after you've passed it. Valet parking was $79 per night, self-parking was over $50 per night. In neighbourhood bars and restaurants, beer was $7 and up. At the Hilton, it was $11 and up. I cannot see why the price is so high. Room was of the standard concrete box type.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel close to the action

Posted 7-May-2017
The Hilton is a fantastic hotel if you are looking for some luxury. It is very close to all the action i.e. shopping, darling harbour and the train station is on your doorstep.
3 out of 5
by A verified traveller

would not go back!

Posted 7-May-2017
As HHonorgold member I expected better treatment when checking in
3 out of 5
by A verified traveller from Melbourne

Can't believe it's 5 Stas Hotel

Posted 6-May-2017
The most important thing nowadays when you away from home is to be "connected to the world". Didn't happen to me this time. Yes, I am talking about the Internet connection. Called consierge to report the problem. But instead of taking the ownership of the problem and rectify it for me, I was transferred to the internet provider, where I spent long time on hold and then was talking with absolutely hopeless though very polite rep, who didn't do it for me! In the end I had to use my own dongle! This is not on!
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Hotel in the heart of CBD

Posted 4-May-2017
Pros: Easy access to places of shopping and eatery
Location: Easy walking to shopping and food eg Westfied, China Town, Queen Victoria
Nice and clean room and bed after a long tiring day of walking.
3 out of 5
by A verified traveller from Brisbane

T I R E D

Posted 29-Apr-2017
Tired interiors. Old fashioned. Paper thin walls. Not 5 star at all. It took over 10minutes running at full preasure to get hot water...i am NOT exaggerating. Breakfast was good.
5 out of 5
Recommended
for Everyone
by A verified traveller

Honeymoon

Posted 25-Apr-2017
Awesome can't wait to go again best hotel in Sydney
4 out of 5
Recommended
for Everyone
by A verified traveller from Brisbane

Troubles checking in, but beautiful rooms.

Posted 25-Apr-2017
Pros: Location, quality of fittings, clean
Cons: Check-in process
We had two rooms booked on the same reservation, which was done via expedia. When we arrived at the hotel they had deleted one of our reservations - luckily they had a small number of rooms left. It took over an hour to resolve, as they had to recreate the booking manually. The staff were appologetic enough, but still a pain. With the current road closures, I couldn't park close to the hotel to drop everyone off - had to walk a block. Hotel should have let us know how to access.