Microwave, electric kettle

Reviews of Adina Apartment Hotel Sydney Airport

4.5 out of 5
Adina Apartment Hotel Sydney Airport
17 Bourke Road, Mascot, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 595 out of 1002 reviews" "
Rating 8 - Good. 291 out of 1002 reviews" "
Rating 6 - Okay. 67 out of 1002 reviews" "
Rating 4 - Poor. 36 out of 1002 reviews" "
Rating 2 - Terrible. 13 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lynette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good place to stay if you are going to the airports ,plenty of places to eat around the hotel
Stayed 1 night in Apr 2024
Response from dc on Apr 15, 2024
Hi LynetteThank you for your kind words, we look forward to having you stay with us again soon. Enjoy your week ahead.Adina Sydney airport

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needing to check in earlier than two and reception were kindly able to accommodate this.
Stayed 1 night in Apr 2024
Response from Allison on Apr 15, 2024
Hi Louise,Thank you so much for sharing your review based on your recent stay. We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Allison LeDuty Manager

8/10 Good

Xerxes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Adina Mascot on Apr 11, 2024
Hi Xerxes,Thank you for taking the time to provide feedback regarding your stay.It was nice to read that you had an enjoyable time with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Damien DuongHotel General Manager

10/10 Excellent

DIANE, Austin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel great front staff
Stayed 1 night in Apr 2024
Response from Allison on Apr 8, 2024
Hi DIANE,Thank you so much for sharing your review based on your recent stay. We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Allison LeDuty Manager

10/10 Excellent

Habibur, Dhaka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and spacious. Loved it .
Stayed 1 night in Apr 2024
Response from Allison on Apr 7, 2024
Hi Habibur,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport. I'm absolutely delighted to see you had a great time.We hope to welcome you back to see us again soon! Kind regards,Allison LeDuty Manager

10/10 Excellent

Rehana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Mar 2024
Response from Allison on Mar 30, 2024
Hi Rehana,Thank you for taking the time to provide feedback regarding your stay.It was nice to read that you had an enjoyable time with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager

8/10 Good

Similo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walkable distance to the train station enroute airport. Had a slightly late checkout but the staff were very accomodating.. Decently good facilities & excellent staff service!
Stayed 1 night in Mar 2024
Response from Sandy Lee on Mar 29, 2024
Dear Similo,We extend our sincere gratitude for providing us with such positive feedback based on your recent stay at Adina Sydney Airport.It is our joy and we feel honoured to know that our guests had an amazing stay. We maintain striving to deliver a unique experience to all our distinguished guests.For us was a pleasure to be your host, and we cannot wait to see us again soon.Kind regards,Sandy LeeFront Office Duty Manager

10/10 Excellent

Hem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and very convient
Stayed 1 night in Mar 2024
Response from Sandy Lee on Mar 29, 2024
Dear Hem,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport.We are delighted to see you had a great time and enjoyed the convenient location and recognizing our staff effort.These are the feedback that really boost morale with our staff knowing they are making our guests' stay a positive experience.We hope to welcome you back to see us again soon!Kind regards,Sandy LeeFront Office Duty Manager

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 2 nights in Mar 2024
Response from Allison on Mar 24, 2024
Hi Hong,Thank you for taking the time to provide feedback regarding your stay.It was nice to read that you had an enjoyable time with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager

6/10 Okay

Douglas E

Travelled with partner
Liked: Cleanliness
Reasonable room with toaster (nice touch), microwave and good-sized fridge (typical smallish freezer section but otherwise very good). Iron & ironing board (helpful). Table/desk decent for eating meals in room or for working. Hotel very convenient to Mascot train station (bonus: the airport surcharge from Mascot is only $9 vs. $16 from other stations). Major issue was street traffic noise pretty much all night (we were on 4th floor facing street). It is possible that patrons getting rooms facing the other way might not experience this issue. Complimentary internet WiFi speeds only 2-4mps, probably not suitable for streaming or moderate-to-high intensity uses.
Stayed 1 night in Mar 2024
Response from Sandy Lee on Mar 23, 2024
Dear Douglas,Thank you for taking the time to provide a detailed feedback regarding your stay.It was nice to read that you had found the location convenient and enjoyed the facilities in the room.We look forward to welcoming you back to the hotel in the near future and will ensure we allocate you to a room on the rear-side of the building, away from the main road noises. Kind regards,Sandy LeeFront Office Duty Manager

10/10 Excellent

Thi Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. Close to train station. Too close to the main street.
Stayed 1 night in Mar 2024
Response from Sandy Lee on Mar 21, 2024
Dear Thi Hong,Thank you for taking the time to share your recent experience with us.We are delighted to hear that you had a great stay with us and found the location convenient for your trip.We hope to have the opportunity to welcome you back again when you are back in Sydney, whether that be for leisure or business.Kind regards,Sandy LeeFront Office Duty Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Allison on Mar 26, 2024
Hi Andrew,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager

10/10 Excellent

Napoleao Da

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2024
Response from Allison on Mar 18, 2024
Hi Napoleao,Thank you so much for sharing your review based on your recent stay. We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Allison LeDuty Manager

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good transportation, good dining area.
Stayed 2 nights in Mar 2024
Response from Allison on Mar 17, 2024
Hi Danny,Thank you so much for sharing your review based on your recent stay. We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Allison LeDuty Manager

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Allison on Mar 15, 2024
Hi Rhonda,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager

10/10 Excellent

Maxwell, Orange

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel friendly reception and clean
Stayed 1 night in Mar 2024
Response from Sandy Lee on Mar 13, 2024
Dear Maxwell,We extend our sincere gratitude for providing us with such positive feedback based on your recent stay at Adina Sydney Airport.It is our joy and we feel honoured to know that our guests had an amazing stay. We maintain striving to deliver a unique experience to all our distinguished guests.For us was a pleasure to be your host, and we cannot wait to see us again soon.Kind regards,Sandy LeeFront Office Duty Manager

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay when going to the airport next day, transport to airport close by. Several places to eat within easy walk. Only minor issue is with placement of cups etc, for short people could be a problem reaching.
Stayed 1 night in Mar 2024
Response from Allison on Mar 10, 2024
Hi Peter,Thank you for taking the time to provide feedback regarding your stay.It was nice to read that you had an enjoyable time with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager

8/10 Good

Michelle

Liked: Staff & service
Staff member on the front desk was friendly and accommodating. My room smelt really off (bad), it is hard to describe it but it was strong. Otherwise room ok and close walk to train station.
Stayed 1 night in Feb 2024
Response from Sandy Lee on Feb 28, 2024
Dear Michelle,Thank you for sharing you feedback and we sincerely apologize for the inconvenience you experienced regarding to the smell in the room. The comfort and privacy of our guests are of the utmost importance to us, and I deeply regret that we fell short of meeting these expectations. We are committed to making the necessary improvements to prevent such situations from happening again.We genuinely appreciate your willingness to recognize that aside from the odour, your overall stay was satisfactory.We hope to have the chance to welcome you back.Kind regards,Sandy LeeFront Office Duty Manager

10/10 Excellent

Darlene

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good for 1 night stay near the airport
Stayed 1 night in Feb 2024
Response from Sandy Lee on Feb 20, 2024
Dear Darlene,We extend our sincere gratitude for providing us with such positive feedback based on your recent stay at Adina Sydney Airport.It is our joy and we feel honoured to know that our guests had an amazing stay. We maintain striving to deliver a unique experience to all our distinguished guests.For us was a pleasure to be your host, and we cannot wait to see us again soon.Kind regards,Sandy LeeFront Office Duty Manager

8/10 Good

Cherie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location. The room smell wasn’t as fresh as it could be, but clean. If you like bigger towels remember to bring your own. Parking is fantastic!
Stayed 2 nights in Feb 2024
Response from Kimberly | Relief Duty Manager on Feb 14, 2024
Dear Cherie,Thank you for providing us with your feedback.We were delighted to have you as a guest at our property, and we look forward to the next time you visit us.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kimberly | Relief Duty Manager on Feb 14, 2024
Dear Daniel,Thank you for taking the time to share your recent experience.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future!

8/10 Good

Barbara

Stayed 1 night in Feb 2024
Response from Sandy Lee on Mar 21, 2024
Dear Barbara,Thank you so much for sharing your review based on your recent stay.We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Sandy LeeFront Office Duty Manager

10/10 Excellent

Allisson, Helensburgh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a weekend in the city. 2 bedroom apartment was excellent with a full kitchen and plenty of room. Super quiet too. Very easy and quick train trip into Sydney with many restaurants close by. Would stay again
Stayed 2 nights in Feb 2024
Response from Sandy Lee on Feb 12, 2024
Dear Allisson,Thank you for your kind feedback on your recent stay with us.We are pleased you were able to utilize our prime location within walking distance from shops, cafes and restaurants not to mention public transport.It was our pleasure to host you and your family and we are very happy to see that everything was up to your standards.We look forward to accommodating you back again in the near future.Kind regards,Sandy LeeFront Office Duty Manager

6/10 Okay

Teek Fong

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Overall happy staying at this apartment. However, as an Expedia gold member, I didn’t received any benefits that made me feel disappointed.
Stayed 3 nights in Feb 2024
Response from Sandy Lee on Feb 18, 2024
Dear Teek,Thank you for sharing your feedback and we sincerely apologise for the inconvenience you experienced over your stay with us. The comfort and privacy of our guests are of the utmost importance to us, and I deeply regret that we fell short of meeting these expectations.Upon investigation, you have actually booked the 2 Bedroom room type, it is our highest grade room type, hence we were unable to upgrade your booking. With VIP benefit, there is Free Self Parking included as well, however not utilized. Thank you for your patience and understanding. We hope to have the chance to welcome you back.Kind regards,Sandy LeeFront Office Duty Manager

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had laundry and kitchenette
Stayed 1 night in Feb 2024
Response from Sandy Lee on Feb 11, 2024
Dear Ann,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport. I'm absolutely delighted to see you had a great time.We hope to welcome you back to see us again soon!Kind regards,Sandy LeeFront Office Duty Manager

8/10 Good

John

Liked: Cleanliness, staff & service
The staff and room were excellent. Carpet in the hallway was extremely threadbare. Easy walking distance to train.
Stayed 1 night in Feb 2024
Response from Kimberly | Relief Duty Manager on Feb 9, 2024
Hi John,Thank you for taking the time to share your recent experience through the survey. We appreciate your feedback and we are delighted to learn that you enjoyed your stay. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future!

10/10 Excellent

Giuseppe, Gosford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sandy Lee on Mar 21, 2024
Dear Giuseppe,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport.We hope to welcome you back to see us again soon!Kind regards,Sandy LeeFront Office Duty Manager

10/10 Excellent

Najam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its an awesome place to stay. Room is Huge and spacious. Love it
Stayed 1 night in Feb 2024
Response from Sandy Lee on Feb 5, 2024
Dear Najam,Thank you for taking the time to share your recent experience through the survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future!Kind regards,Sandy LeeFront Office Duty Manager

10/10 Excellent

Sophie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for proximity to the airport, and enjoyed walking around the Mascot area for the evening. Lovely room, comfy bed and pillows. Drive to P7 international airport took around 10mins, or you could jump on the train.
Stayed 1 night in Jan 2024
Response from Kimberly S. on Jan 30, 2024
Dear Sophie,I can’t express enough how overwhelmed we are with your very generous review in respect to your recent visit to Adina Sydney Airport. We appreciate your feedback as it allows us to grow our business.Many thanks for this opportunity to be at your service, and we look forward to welcoming you back in the near future.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient stay before early international flight
Response from Sandy Lee on Jan 29, 2024
To:AmandaLanguage:Consent:Processing:Dear Amanda,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport. I'm absolutely delighted to see you had a great time.We hope to welcome you back to see us again soon!Kind regards,Sandy LeeFront Office Duty Manager

6/10 Okay

LISA

Travelled with partner
Disliked: Cleanliness
Not as nice as prior adina apartments we stayed in.
Stayed 1 night in Jan 2024
Response from Sandy Lee on Jan 31, 2024
Dear Lisa,Thank you for taking the time to review your stay with us. I am sorry to hear that your recent stay did not meet expectations.If you have any other feedback that will help us improve our service or our facilities, please do not hesitate to contact us.I hope you give us the opportunity to welcome you back in the future to show you the improvements we make based on our guests' feedback.Kind regards,Sandy LeeFront Office Duty Manager

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023
Response from Sandy Lee on Jan 26, 2024
Dear Anthony,We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Sandy LeeFront Office Duty Manager

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean, convenient option near the airport. Elevator from street level to lobby was broken.
Stayed 1 night in Dec 2023
Response from Allison on Jan 24, 2024
Hi Elizabeth,Thank you for taking the time to provide feedback regarding your stay.It was nice to read that you had an enjoyable time with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sandy Lee on Jan 15, 2024
Dear Adrian,We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Sandy LeeFront Office Duty Manager

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A spacious room with comfortable bed and a good shower. Very close to Mascot station to catch a train to the airport or the city.
Stayed 1 night in Jan 2024
Response from Sandy Lee on Jan 10, 2024
Thank you for taking the time to provide feedback regarding your stay.It was nice to read that you had an enjoyable time with us and found our Apartment convenient, being so close to shops, transport, and restaurants.We look forward to welcoming you back to the hotel in the near future.Kind regards,Sandy LeeFront Office Duty Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beaut property close to airport
An excellent property close to airport , with restaurants and train station only a couple of minutes walk. Wonderful staff who are helpful and always cheerful.
Stayed 4 nights in Dec 2023
Response from Sandy Lee on Jan 9, 2024
Dear William,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport.We are delighted to see you had a great time and enjoyed the convenient location and recognizing our staff effort.These are the feedback that really boost morale with our staff knowing they are making our guests' stay a positive experience.We hope to welcome you back to see us again soon!Kind regards,Sandy LeeFront Office Duty Manager

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport hotel so close
Great night sleep nice quiet too
Stayed 1 night in Jan 2024
Response from Allison on Jan 24, 2024
Hi Kevin,Thank you so much for sharing your review based on your recent stay. We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Allison LeDuty Manager

6/10 Okay

OKKI

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Allison on Jan 23, 2024
Hi Okki,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager

6/10 Okay

Danny

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Room wasn’t very clean. Coffee table was sticky with crumbs. Appliances were outdated and unclean. Bed wasn’t that great. Sheets felt like paper. Staff was great. Latest airport shuttle is 4:55am which was inconvenient for us so we ubered.
Stayed 1 night in Jan 2024
Response from Sandy Lee on Jan 9, 2024
Dear Danny,Thank you for taking the time to review your stay with us. I am sorry to hear that your recent stay did not meet expectations.With regards to the concerns you have raised, I have since addressed this with our Housekeeping team for the improvement of our services and facilities. I would like to take this opportunity to apologise for the negative impact this had on your stay.I hope you give us the opportunity to welcome you back in the future to show you the improvements we make based on our guests' feedback.Kind regards,Sandy LeeFront Office Duty Manager

8/10 Good

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service
The stay was perfect for what we needed. They took our bags on arrival after an early flight before we could check in later in the day. One bedroom was a perfect size for 2 adults and 1 toddler. Things to note: safe didn’t work, door battery died twice, elevator from street level out of service so I had to walk the stroller though the car park or on the road to access the foyer.
Stayed 2 nights in Jan 2024
Response from Sandy Lee on Jan 9, 2024
Dear Amy,Thank you for sharing your feedback and we sincerely apologise for the inconvenience you experienced over your stay with us. The comfort and privacy of our guests are of the utmost importance to us, and I deeply regret that we fell short of meeting these expectations. We have passed on your issues to our Maintenance Team to rectify. We are committed to making the necessary improvements and organise training to prevent such situations from happening again.We hope to have the chance to welcome you back.Kind regards,Sandy LeeFront Office Duty Manager

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Allison on Jan 23, 2024
Hi Vincent,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager

8/10 Good

stuart, Tanilba Bay

Stayed 1 night in Jan 2024
Response from Allison on Jan 23, 2024
Hi StuartThank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager

10/10 Excellent

Jacqui

Stayed 1 night in Dec 2023
Response from Allison on Jan 21, 2024
Hi Jacqui,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sandy Lee on Jan 2, 2024
Dear Ian,We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Sandy LeeFront Office Duty Manager

10/10 Excellent

Khurram

Stayed 3 nights in Dec 2023
Response from Sandy Lee on Jan 2, 2024
Dear Khurram,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport. I'm absolutely delighted to see you had a great time.We hope to welcome you back to see us again soon!Kind regards,Sandy LeeFront Office Duty Manager

10/10 Excellent

Tracy

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sandy Lee on Dec 31, 2023
Dear Tracy,Thank you so much for sharing your review based on your recent stay.We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Sandy LeeFront Office Duty Manager

10/10 Excellent

Myles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in good condition and close to airport. Many small restaurants with a variety of food choices.
Stayed 2 nights in Dec 2023
Response from Sandy Lee on Dec 31, 2023
Dear Myles,Thank you for taking the time to provide feedback regarding your stay.It was nice to read that you had an enjoyable time with us and found our Apartment convenient, being so close to shops, transport, and restaurants.We look forward to welcoming you back to the hotel in the near future.Kind regards,Sandy LeeFront Office Duty Manager

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious hotel room with high quality and super friendly staff! Highly recommend this hotel!
Stayed 1 night in Dec 2023
Response from Sandy Lee on Dec 23, 2023
Dear Julia,Thank you for taking the time to share your recent experience through the survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future!Kind regards,Sandy LeeFront Office Duty Manager

8/10 Good

Anas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Sandy Lee on Feb 6, 2024
Dear Anas,We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Sandy LeeFront Office Duty Manager

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good economic hotel
Great stay close to trains airport city.
Stayed 1 night in Dec 2023
Response from Allison on Dec 18, 2023
Hi Kevin,Thank you for taking the time to provide feedback regarding your stay.It was nice to read that you had an enjoyable time with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager