Bar (on property)

Reviews of Holiday Inn Express Swansea - East, an IHG Hotel

3 out of 5
Holiday Inn Express Swansea - East, an IHG Hotel
Neath Road, Llandarcy, Neath, Wales

Reviews

9.0

Wonderful

Rating 10 - Excellent. 503 out of 930 reviews" "
Rating 8 - Good. 339 out of 930 reviews" "
Rating 6 - Okay. 62 out of 930 reviews" "
Rating 4 - Poor. 19 out of 930 reviews" "
Rating 2 - Terrible. 7 out of 930 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Moushumee

Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on Mar 21, 2024
Moushumee, thanks for taking the time to leave a review.We hope to welcome you back again soon.All the best, Nicola -

10/10 Excellent

James

Stayed 3 nights in Jan 2024
Response from HOM on Jan 22, 2024
Thanks for the 10/10 rating, James. We hope to see you again and All the best, Nicola - Hotel Operations Manager.

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff, great location, free parking. Really decent for a chain
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 12, 2024
Wow, 10/10! Thanks for your top marks, Luke.All the best, Nicola -

10/10 Excellent

R

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 11, 2024
Thanks so much for your review, R.See you soon.Best wishes, R

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel with nice food
Lovely convenient hotel, clean. Nice breakfast and great staff
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on Jan 11, 2024
Wow, 10/10! Thanks so much, Paul.See you soon.Best wishes, Paul.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 4, 2024
John, thanks for your top marks.All the best, Nicole -

8/10 Good

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Jan 4, 2024
Jennifer, thanks for your lovely review.All the best, Nicole -

10/10 Excellent

Angela

Stayed 2 nights in Dec 2023
Response from HOM on Jan 2, 2024
Wow, 5-stars! Thanks so much, Angela. We hope to see you again and All the best, Nicola - Hotel Operations Manager.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HOM on Jan 2, 2024
Thanks for the perfect rating, Rob. We hope to see you again and All the best, Nicola - Hotel Operations Manager.

10/10 Excellent

Freli

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Used as a base for the Welsh Winter Nationals. Great location and staff always very helpful and nice. Dove toiletries nice touch! Will no doubt stay here again.
Stayed 2 nights in Dec 2023
Response from HOM on Jan 2, 2024
Thanks for the perfect rating, Freli. Thanks for the feedback and All the best, Nicola - Hotel Operations Manager.

10/10 Excellent

Freli

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Jan 11, 2024
Thanks for your perfect rating, Freli.See you soon.Best wishes, Nicola.

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent from arrival to departure. Room clean and tidy. Excellent breakfast buffet. In hotel small choice of menu but adjacent Harvester had large choice of meals. Overall our opinion was e cellent and would use again. Big thanks to all staff.
Stayed 3 nights in Dec 2023
Response from HOM on Jan 2, 2024
Ronald, thanks for taking the time to review our hotel! We appreciate your kind words about our team. We'll let them know how satisfied you were with their service. We hope to welcome you back and All the best, Nicola - Hotel Operations Manager.

8/10 Good

joe

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 12, 2023
Joe, thanks for your feedback. All the best, Nicola -

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have liked more electric sockets or USB charging points for charging phones etc
Stayed 3 nights in Nov 2023
Response from Hotel Operations Manager on Dec 4, 2023
Thanks for the kind review, Ruth.See you soon!All the best, Nicola -

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included and excellent value for money. No noise from nearby major roads.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 4, 2023
Wow, 5/5! Thanks so much, Helen.All the best, Nicola -

10/10 Excellent

Volta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
Nice staff, clean and comfortable room , couldn't ask for anymore
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 21, 2023
Volta, thanks for your top marks!We can't wait to welcome you back in the near future.All the best, Nicola -

10/10 Excellent

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 24, 2023
We appreciate your kind words, Ahmad.We hope to see you again soon!All the best, Nicola -

8/10 Good

Helen

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 7, 2023
Helen, thanks for your review.We hope to welcome you back again soon.All the best, Nicola -

10/10 Excellent

Thea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay.
So far this is the best budget hotel my family and I stayed in. The room was very clean, staff were all friendly and the breakfast although same with other hotels were very better tasting. The staff were very efficient and organised. I hope other holiday inn is the same.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 14, 2023
Thea, we're grateful for the lovely feedback.All the best, Nicola -

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 14, 2023
We appreciate your feedback, Natalie!All the best, Nicola -

10/10 Excellent

Kelly

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 14, 2023
Thanks for your positive comments, Kelly.All the best, Nicola -

10/10 Excellent

John

Stayed 2 nights in Jul 2023
Response from Hotel Operations Manager on Nov 14, 2023
Thanks for the kind review, John.Hoping to see you again soon. All the best, Nicola -

4/10 Poor

Gunasekaran

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Family Holiday
I came for a holiday in Wales and chose to stay in a holiday inn express because I always go to holiday inn express. The first day we went out very early so we missed the breakfast but on the 18 october 7:36 we went to get breakfast so my son (13) and my daughter (8) took 6 pancakes each as they were tiny pancakes. But some of the breakfast staff were pointing and saying that it was 'disgusting' but they were just eating. After this my son and daughter were feeling very disappointed. I am disabled and this upset me really badly as it spoiled the whole day. However, the reception staff was very kind and polite as they responded quickly and nicely when we asked them for some sugar and milk. (I don't know if I am right or wrong but because I'm Asian but uk's rules state that all people must be treated fairly. As we were the only Asians in the hotel at the time.)
Stayed 3 nights in Oct 2023
Response from Hotel Operations Manager on Oct 25, 2023
Thanks for your feedback, Gunasekaran.We are concerned by your comments and would like you to reach out to us so we can discuss your experience. Please contact us via direct message with your contact details and we will be in touch.Best wishes, Nicola

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff on front desk. Had noisy neighbours which was dealt with promptly. Could have been cleaner, only 3 towels when we booked a room for 4. Soon remedied by front desk.
Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on Oct 23, 2023
Thank you very much for the review and feedback! It's greatly appreciated and we're glad to see that our team made your stay the best it could be with the changes they amended regarding amenities and helping with neighbour noise!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything. We would definitely stay here again. It was excellent value for money.
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 11, 2023
Michael, thanks for the glowing review. All the best, Nicola -

10/10 Excellent

Sarah

Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on Oct 11, 2023
Thanks for your top marks, Sarah.We hope to see you again soon!All the best, Nicola -

8/10 Good

Sohaim

Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on Sep 12, 2023
Thanks for your lovely review, Sohaim.Best wishes, Nicola

10/10 Excellent

Shelagh

Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on Sep 11, 2023
Wow, 10/10! Thanks so much, Shelagh.All the best, Nicola -

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Clean 10/10, Service 10/10, Size of Rooms 5/10
Hotel was clean, staff was extremely polite and helpful. 10/10 to Prad and Ben! We were only disappointed on size of room and bathroom, but were told it's standard all over hotel and cannot upgrade.
Stayed 3 nights in Sep 2023
Response from Hotel Operations Manager on Sep 11, 2023
Thanks for your feedback!It's great to hear our team made sure you had a pleasant stay. We'll let them know what you've said! We hope to see you again soon!All the best, Nicola -

10/10 Excellent

Vimal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Excellent service and Hospitality with Breakfast, Wifi, Parking
Stayed 3 nights in Aug 2023
Response from Hotel Operations Manager on Sep 11, 2023
Vimal, thanks for your top marks.Best wishes, Nicola -

10/10 Excellent

Ghizlane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Hotel Operations Manager on Sep 11, 2023
Ghizlane, thanks so much for your review.Best wishes, Nicola -

10/10 Excellent

Nobert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 3 nights in Aug 2023
Response from Hotel Operations Manager on Sep 11, 2023
Thanks for the perfect rating, Nobert.All the best, Nicola -

8/10 Good

Mike, Radstock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Operations Manager on Sep 11, 2023
Thanks for the kind review, Mike!Best wishes, Nicola -

10/10 Excellent

Shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal over night stay
Great friendly staff and very well presented
Stayed 1 night in Aug 2023
Response from Hotel Operations Manager on Aug 17, 2023
Thanks for your top marks, Shaun.We hope to see you again soon!All the best, Nicola

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Ok if on budget with a dog!
Ok so we didn’t realise animals were allowed, visible by dog hair on corridor carpets, a lot. One towel had dried blood stain. Sofa bed unbelievably uncomfortable. Breakfast bland.
Stayed 2 nights in Aug 2023
Response from Hotel Operations Manager on Aug 17, 2023
Thank you for taking the time to leave a review.As we are a pet-friendly hotel, we sometimes have furry friends staying with us. We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our Housekeeping team. All the best, Nicola -

10/10 Excellent

walimuni

Stayed 1 night in Aug 2023
Response from Hotel Operations Manager on Aug 17, 2023
Thanks for your 10/10 rating, Walimuni!We hope to welcome you back soon.All the best, Nicola -

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great staff
The staff at this hotel are amazing. There is always someone available to answer questions and help out. Everyone was friendly and approachable. We were able to bring our puppy and he was comfortable too. We really enjoyed the breakfast too :)
Stayed 3 nights in Aug 2023
Response from .Hotel Operations Manager on Aug 16, 2023
We appreciate the fab review!We hope to welcome you back again soon.All the best, Nicola

10/10 Excellent

Julia

Stayed 1 night in Jul 2023
Response from .Hotel Operations Manager on Aug 16, 2023
Wow, 10/10! Thanks a bunch, Julia.All the best, Nicola

8/10 Good

Helena

Stayed 1 night in Jul 2023
Response from Hotel Operations Manager on Jul 17, 2023
Thanks for your fab review, Helena.All the best, Nicola

2/10 Terrible

Ruptesh

Stayed 1 night in Jul 2023
Response from .Hotel Operations Manager on Aug 16, 2023
Thanks for your feedback, Ruptesh.All the best, Nicola -

10/10 Excellent

Paul

Stayed 1 night in Jun 2023
Response from Hotel Operations Manager on Jun 29, 2023
Paul, thanks for your amazing rating.We hope to welcome you back again soon.All the best, Nicola -

10/10 Excellent

Gunarajah

Stayed 1 night in Jun 2023
Response from Hotel Operations Manager on Jun 27, 2023
Wow, 10/10! Thanks so much, Gunarajah.See you soon!All the best, Nicola -

6/10 Okay

Nasima

Business traveller
Liked: Cleanliness, property conditions & facilities
There is no ac in the room. Also you have to wait while at the front desk as receptionist muti-tasking and seems to be in the kitchen a lot. Its very clean though and good for a short stay if you have kid at Swansea University. And the house service is very good lots of towels etc.
Stayed 2 nights in Jun 2023
Response from Hotel Operations Manager on Jun 19, 2023
Thanks for your feedback, Nasima.All the best, Nicola

10/10 Excellent

Robert

Stayed 2 nights in Jun 2023
Response from Hotel Operations Manager on Jun 19, 2023
Thanks for your fab feedback, Robert.All the best, Nicola

10/10 Excellent

NM

Stayed 2 nights in Jun 2023
Response from HOM on Jun 9, 2023
NM, thanks for your review of our hotel.Thanks for the perfect rating and All the best, Nicola - Hotel Operations Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Operations Manager on May 31, 2023
Thanks for your amazing rating!See you next time.All the best, Nicola

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was really easy found just of the M4 and was good for what we needed. And there was a harvester next door which was so handy also.The rooms were spacious and clean and the breakfast was perfect , if you left hungry it was your own fault, staff were all amazing especially 2 men on the saturday morning couldn't do enough for us and so friendly. I watched then help a man which was in a wheelchair , helped the man out so much ,was nice to see. .
Stayed 2 nights in May 2023
Response from Hotel Operations Manager on May 31, 2023
Thanks for your positive comments, Shane.It's lovely to see our handy location was a highlight of your trip. Comfortable and convenient rooms? We've got you!Thanks for choosing our hotel and we hope to welcome you back soon.Best wishes, Nicola

4/10 Poor

Paul

Business traveller
Disliked: Room comfort
Stayed 1 night in May 2023
Response from Hotel Operations Manager on May 24, 2023
Thanks for your review, Paul.We want every guest’s stay to be perfect so we’re gutted to see this wasn’t the case for you. Let’s have a chat about it? Send us a message when it’s convenient for you.We hope to see you again soon!All the best, Nicola

10/10 Excellent

Christine

Stayed 1 night in May 2023
Response from Hotel Operations Manager on May 24, 2023
Christine, thanks so much for your top marks.We hope to welcome you back again soon.All the best, Nicola

8/10 Good

Patricia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Hotel Operations Manager on May 23, 2023
Thanks for your review, Patricia.We look forward to welcoming you back.All the best, Nicola - Hotel Operations Manager