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Reviews of Somerset Emerald City Suzhou

4.5 out of 5
Somerset Emerald City Suzhou
No 436 Changjiang Road Suzhou New Distri, Suzhou, Jiangsu

Reviews

8.8

Excellent

Rating 10 - Excellent. 63 out of 146 reviews" "
Rating 8 - Good. 70 out of 146 reviews" "
Rating 6 - Okay. 10 out of 146 reviews" "
Rating 4 - Poor. 1 out of 146 reviews" "
Rating 2 - Terrible. 2 out of 146 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Cheung Wa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean well-equiped hotel located conveniently in a shopping complex
Stayed 3 nights in Feb 2024

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Sunny on Nov 20, 2019
Dear Guest, Thank you for choosing Somerset Emerald City Suzhou and give us feedback. We're hoping to see you again~

8/10 Good

KAR HEONG

Business traveller
Liked: Staff & service, room comfort
Stayed 3 nights in Nov 2019
Response from Sunny on Nov 21, 2019
尊敬的客人您好, 感谢您多次选择苏州盛捷服务公寓同时希望您每次都能有满意的入住体验,我们随时欢迎您分享任何意见和建议哦~

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Good and comfortable. Will stay again
Stayed 4 nights in Jul 2019
Response from Guest Service on Jul 17, 2019
Dear Guest, Thank you for choosing Somerset Emerald City Suzhou! We're very happy to saw your good feedback for us! Hope to see you again. Best Regards

8/10 Good

Andrew, Singapore

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
This hotel is right next to Emerald City Mall and the walking street. Great location with lots of good restaurant and amenities. Lots of areas to shop and dine. Great Location!!
Stayed 2 nights in May 2019
Response from Sunny on Jun 26, 2019
Dear Andrew, Thank you for choosing Somerset Emerald City Suzhou! It seems that you really like our good location in suzhou SND.We also hope you were satisfied with our warmly service during your stay and hope to see you again~

8/10 Good

KAR HEONG

Liked: Staff & service
Stayed 3 nights in Feb 2019
Response from Sunny on Mar 3, 2019
尊敬的客人您好, 感谢您再次入住苏州盛捷服务公寓,期待与您再次相见,谢谢~

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good standard great location
Business
Stayed 4 nights in Jan 2019
Response from Karol.ge on Feb 3, 2019
Dear Guest, thanks for choosing Somerset Emerald City Suzhou and sharing your feedback with us. We are so delight that you enjoyed your stay here with us. And your recognition is greatest encouragement to us. All of our staff are looking forward to seeing you again.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Oct 2018
Response from Daniel.Chen on Dec 13, 2018
Thanks for choosing Somerset Emerald City Suzhou, we are so delight that you had good time here with us. All of our staff are looking forward to seeing you again.

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip to Suzhou
Great with Mall and other facilities in close proximity.
Stayed 2 nights in Aug 2018
Response from karol.ge on Aug 14, 2018
Thanks for living in Somerset Emerald City Suzhou and sharing your feedback with us, we are so glad that you like your stay in our hotel , we are looking forward to seeing you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Convenient location
Stayed 1 night in Jul 2018
Response from karol.ge on Aug 14, 2018
Thanks for living in Somerset Emerald City Suzhou and sharing your feedback with us, we are so glad that you like your stay in our hotel , we are looking forward to seeing you again!

8/10 Good

CC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
Good location which is 1KM away from the MRT station. Located near the food street and shopping mall. No problem to find food or restaurants for dinning. Good for both business or leisure.
Stayed 1 night in May 2018
Response from karol.ge on Jun 22, 2018
Thanks for choosing Somerset Emerald City Suzhou and sharing your feedback with us. We are so glad to hear taht you like your stay with us this time. The geographical location of our hotel is very convenient, and there are many surrounding shops and attractions, which is one of the best choices. We sincerely look forward to your visit again

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable
We were surprisedthat this hotel was in a shopping centre but in the end it worked out fine. We caught up with laundry which is handy mid vacation.
Stayed 3 nights in Apr 2018
Response from karol.ge on May 11, 2018
Dear Guest, Thanks for choosing Somerset Emerald City Suzhou and sharing your feedback with us. we are so happy that you like your stay with us, we are looking forward to see you soon!

6/10 Okay

Vadim

Liked: Cleanliness, room comfort
Suzhou Somerset spring 2018.
Clean enough. Nice gym. Basic breakfast. Pure wifi, hardly works in busy hours. Nice surrounding area.
Response from karol.ge on Apr 24, 2018
Dear Guest , Thank you for choosing Somerset Emerald City Suzhou and also thanks for your high praise and support. We are looking forward to seeing you soon.

8/10 Good

Andrew , Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious room because I got a Suite.
I always stay at this hotel when I am in Suzhou, because there are many good Restaurants and amenities stores around the Somerset Emerald Hotel. Most important, it belongs to the Ascott Group.
Stayed 1 night in Apr 2018
Response from karol.ge on Apr 19, 2018
Dear Guest, Thanks for choosing Somerset Emerald City Suzhou amd sharing your feedback with us. We have a very good location, which is very convenient for the residents. and we also provide very good service.That's why many guests like choosing us. thanks again for always support the Ascott brand. All staff from Somerset Emerald City Suzhou are looking forward to seeing you soon~

10/10 Excellent

Andrew E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great area
Very good hotel. Good balcony. Excellent breakfast. Next to shopping mall. Plenty of restaurant. Convenient store nearby. Cannot ask for a better location.
Response from karol.ge on Apr 19, 2018
Dear Guest, Thank you for choosing Somerset Emerald City Suzhou and give us a high degree of evaluation. Your support is our greatest motivation and your satisfaction is our best gift. We are looking forward to seeing you again~

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good will definitely stay again
We booked this hotel for a weekend trip from Shanghai. The location is excellent right next to the Emerald City Mall so it was convenient to go find food or fill up the day with shopping activities. The staff was very friendly and they have taxi service so it was very convenient to go around the city. Breakfast was good. not as many options to choose from but doable. The only downside to our stay was we were supposed to have a balcony but since the hotel exterior was being repaired the balcony was not accessible. They did not inform us this until we arrived at our room and there was a note in the room.
Stayed 1 night in Dec 2017
It was a great pleasure having you stay at Somerset Emerald City Suzhou. Thank you for sharing your feedback about your stay experience with us. I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your vacation. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We also acknowledge your feedback about the construction of the balcony. Actually we will decorate the room, i think we will arrange more comfortable room for you next time. Once again, thank you for your valued patronage. From all of us at Somerset Emerald City Suzhou, we look forward to welcoming you again at any one of our serviced residences.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Dear Guest, Thanks for chossing here! We are looking forward to see you again!

8/10 Good

Andrew, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Business Hotel
I have always stay in this hotel when I'm in Suzhou. Very convenient hotel with many amenities around
Stayed 1 night in Jul 2017
Response from alex.li on Aug 28, 2017
Dear, Greetings! The team at Somerset Emerald City Suzhou sincerely thanks you for your high recommendation for our serviced residence and we are delighted you enjoyed all aspects of your stay with us. We are heartened to note you especially liked our strategic location due to its accessibility to many eateries and restaurants serving food of all cuisines and varying price range, It has been our great pleasure being of service to you and all of us truly look forward to hosting you again soon.

6/10 Okay

J, Vancouver, Canada

Liked: Staff & service
Disliked: Property conditions & facilities
a hotel inside a shopping mall
Location is good. It is inside a big shopping mall. Everything is available inside shopping mall. There are a number of restaurants. The room is equipped with a small kitchen, a refrigerator and a laundry machine. Staff is friendly and helpful. WiFi is provided and works well. There is a fitness room, but no swimming pool.
Stayed 3 nights in Jul 2017
Response from alex.li on Jul 26, 2017
Dear, Greetings! The team at Somerset Emerald City Suzhou sincerely thanks you for your high recommendation for our serviced residence and we are delighted you enjoyed all aspects of your stay with us. We are heartened to note you especially liked our strategic location due to its accessibility to many eateries and restaurants serving food of all cuisines and varying price range, It has been our great pleasure being of service to you and all of us truly look forward to hosting you again soon.

8/10 Good

Tee Young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay here again on my next trip.
Good location, inside the shopping mall, a lot of restaurant choice.
Stayed 5 nights in Jun 2017
Dear, Greetings! The team at Somerset Emerald City Suzhou sincerely thanks you for your high recommendation for our serviced residence and we are delighted you enjoyed all aspects of your stay with us. We are heartened to note you especially liked our strategic location due to its accessibility to many eateries and restaurants serving food of all cuisines and varying price range, It has been our great pleasure being of service to you and all of us truly look forward to hosting you again soon.

8/10 Good

Tee Young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017
尊敬的客人,感谢您选择新加坡雅诗阁旗下的苏州盛捷酒店服务公寓。厨房是我们的特色,就在我们B1楼的绿宝广场内有华润超市,如果您喜欢自己展示厨艺,华润超市可以买到您所需要的食品和原料。谢谢您的宝贵反馈,期待您的下次光临。

6/10 Okay

hsu

Liked: Staff & service, property conditions & facilities
Near MRT & shopping mall, though a part of the shopping mall haven't open.
Stayed 2 nights in May 2017
Response from Inka on Jun 7, 2017
Dear, Greetings! The team at Somerset Emerald City Suzhou sincerely thanks you for your recommendation for our serviced residence and we are delighted you enjoyed all aspects of your stay with us. Because our location is in the shopping mall, so everything will be convenience. According for your review, the shopping mall open time is 10am to 10pm and it not the facility of our apartment, so we feel sorry to heard that. It has been our great pleasure being of service to you and all of us truly look forward to hosting you again soon.

10/10 Excellent

Andrew, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always stay in this hotel when I am in Suzhou.
This hotel is now fully operational with the Walking street and surroundings all renovated and look great in the evenings.
Response from alex.li on May 22, 2017
Dear Mr. Andrew We refer to your email dated 19th May 2017. Thank you very much for your compliment. Your heartfelt words and special mention of improving the service is what always we are doing. Your kind suggestion will stimulate us to do more on this and your compliments inspire us to continually provide and improve the level of service that residents have come to expect. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences. Yours sincerely,

8/10 Good

steve

Liked: Cleanliness, property conditions & facilities
Response from Inka on Apr 14, 2017
尊敬的客人, 感谢您选择新加坡雅诗阁集团旗下的苏州盛捷绿宝广场服务公寓,房间内设备齐全周边生活娱乐设施丰富,带给您家一样的感觉,所有房间都配备完整设施的厨房和餐具,所有房间都配备了便洁宝,为您居住生活提供无限便利,希望您能够多给我们提出您宝贵的意见和建议,期待您下次的入住!

10/10 Excellent

Andrsee, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Business Hotel
This is the 4th time, I am staying in this hotel because our plant is only 5 mins away from this hotel. It is located right in the middle of the walking street of Emerald Plaza with so many good restaurants, stores and bakery and amenities nearby. Definitely worth every penny spent.
Bathroom
Bedroom
Writing desk in Bedroom
Kitchen area
Response from Alex on Nov 8, 2016
Dear, Greetings! The team at Somerset Emerald City Suzhou sincerely thanks you for your high recommendation for our serviced residence and we are delighted you enjoyed all aspects of your stay with us. We are heartened to note you especially liked our strategic location due to its accessibility to many eateries and restaurants serving food of all cuisines and varying price range, It has been our great pleasure being of service to you and all of us truly look forward to hosting you again soon.

10/10 Excellent

Eng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Somerset Excel
Comfortable hotel with excellent staff
Response from General Manager on Sep 18, 2016
Dear, Greetings! The team at Somerset Emerald City Suzhou sincerely thanks you for your high recommendation for our serviced residence and we are delighted you enjoyed all aspects of your stay with us. We are heartened to note you especially liked our strategic location due to its accessibility to many eateries and restaurants serving food of all cuisines and varying price range, It has been our great pleasure being of service to you and all of us truly look forward to hosting you again soon.

8/10 Good

Keng Choong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 1, 2016
Dear, Greetings! The team at Somerset Emerald City Suzhou sincerely thanks you for your recommendation for our serviced residence and we are delighted you enjoyed all aspects of your stay with us. We are heartened to note you especially liked our strategic location due to its accessibility to many eateries and restaurants serving food of all cuisines and varying price range, It has been our great pleasure being of service to you and all of us truly look forward to hosting you again soon.

10/10 Excellent

Kin Keong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Inka on Jul 16, 2016
尊敬的客人, 感谢您选择新加坡雅诗阁集团旗下的苏州盛捷绿宝广场服务公寓,房间内设备齐全周边生活娱乐设施丰富,带给您家一样的感觉,所有房间都配备完整设施的厨房和餐具,所有房间都配备了便洁宝,为您居住生活提供无限便利,感谢您对我们做出的点评,希望我们的热情的服务能给您带来优质的入住体验。期待您下次的入住!

10/10 Excellent

John Isaac, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Cleanliness of room Quality of service with 2 thumbs up
Response from Inka on Jul 16, 2016
Dear, Greetings! The team at Somerset Emerald Citu Suzhou sincerely thanks you for your high recommendation for our serviced residence and we are delighted you enjoyed all aspects of your stay with us. We are heartened to note you especially liked our strategic location due to its accessibility to many eateries and restaurants serving food of all cuisines and varying price range, It has been our great pleasure being of service to you and all of us truly look forward to hosting you again soon.

10/10 Excellent

Paul, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suzhou gem
Great place to stay, lots of food options in the attached shopping mall. Grocery store and excellent food court on lower level. Very good breakfast at the hotel but a little overpriced at 72 RMB. A bit far from metro, but taxis are very cheap and a good way to get around Suzhou. Had one bedroom unit which included kitchen. Spacious, modern and clean.
Response from General Manager on Sep 18, 2016
Dear, Greetings! The team at Somerset Emerald City Suzhou sincerely thanks you for your high recommendation for our serviced residence and we are delighted you enjoyed all aspects of your stay with us. We are heartened to note you especially liked our strategic location due to its accessibility to many eateries and restaurants serving food of all cuisines and varying price range, It has been our great pleasure being of service to you and all of us truly look forward to hosting you again soon.

8/10 Good

hyun sub shim

Liked: Cleanliness, staff & service
Bed conditions
clean and good but bed conditions is worst. HOtel needs to change comfortable bed.

10/10 Excellent

John Isaac, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs up
clean, friendly staffs and is convenient.

6/10 Okay

Verified traveller

Liked: Cleanliness
Nothing to rave about
Being the first time to Suzhou I wasn't too sure where to stay as it is a big city. This hotel is not really located close to the famous gardens as was first thought. In the description it said it was close to the Lingering gardens however it still took about 20 minutes drive so I was not very impressed with that. We only had one night so time was important. Its a decent hotel but as stated, nothing to rave about. It is positioned in amongst the Emerald City shopping mall which is definitely convenient for shopping and food outlets. The beds are quite hard also which was surprising

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a good place to stay , nice and clean .

10/10 Excellent

KK, Shenzhen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location at affordable price.

10/10 Excellent

Philip, China

Liked: Staff & service, property conditions & facilities, room comfort
good for family trip
it was comfortable for family trip... worthy enough for the cost...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location for a decent price.
We enjoy our time at this property. Customer service was excellent, and all of the front desk agents went the extra mile to help us on any needs. Breakfast was decent and fresh. Location is a plus here, the hotel is attached to a shopping mall. There is a KFC and Pizza Hut at walking distance in case you are home sick (USA). My only complaint is the internet, is too slow. Other than that, everything was nice, good price for an excellent location.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the most Comfy Hotels in Suzhou
Great Room, Great Breadfast, Comfy stay

8/10 Good

JKC, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, nice getaway..
Great accommodation, love the home away from home feel. Nicely located behind a shopping mall for a quiet leisure stroll. With a decent sized food court and supermarket. Only down side was the water from the shower kept dripping onto the floor, making the 'runner' by the shower smells. Beside that, one of the better "service apartment". Great wireless internet access!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
I have stayed here about 10 or 12 times. The hotel is quite clean and comfortable. The room is great to come back to in the evening after a long day. Many western tv channels.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay
I staid 1 night in the hotel and can recommend it. It takes around 30 minutes to get to town. Overall clean and good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Somerset Emerald City Suzhou - Excellent
This hotel had all the amenities one could need in a hotel, including an in room laundry machine, which is excellent if you are on a long trip. the only down side was that it was far from the train station and our taxi driver had a difficult time finding it, but I would definitely reccomend this hotel.

10/10 Excellent

T, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly satisfied with the room!
the lobby was small, not very attractive but the room is really nice; clean, good size and there is a kitchen, washer and dryer! we are very satisfied with the room and would highly recommend to friends! good deal also especially compare to the other hotels in this trip! there is free internet!

8/10 Good

Philippe

Business traveller
Liked: Cleanliness, room comfort
Bon séjour Le personnel pourrait être plus bilingue.
Stayed 1 night in Oct 2023

6/10 Okay

Frode

Business traveller
Stayed 7 nights in Jul 2023

10/10 Excellent

HUNG CHI

Business traveller
Liked: Cleanliness, room comfort
非常舒適的飯店
非常舒適的飯店,服務人員都很親切,設施也都很棒,早餐很好,有家的感覺,長短期住宿都是非常好的選擇,附近有百貨公司,地鐵,離火車站也很近,交通非常便利
Stayed 4 nights in Dec 2021
Response from Karol on Dec 31, 2021
亲爱的客人,感谢您的选择和点评,非常荣幸我们的服务能得到您的认可,这将是我们不断进步的动力!我们诚挚的欢迎您的下次光临,祝您元旦节快乐!

8/10 Good

XIANGBO

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021

8/10 Good

ChengYen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間硬體佳,整體居住感受不錯
Stayed 1 night in Dec 2019
Response from Sunny on Feb 2, 2020
尊敬的客人您好, 感谢您选择苏州盛捷绿宝广场酒店服务公寓并给予五星好评,我们是新加坡雅诗阁旗下的酒店式服务公寓,位于苏州高新区绿宝广场内,有众多餐厅和大型超市,距离地铁站只要十分钟的步行时间, 公寓房间内具备功能完全的厨房还有带烘干功能的洗衣机。是您居家旅行的不二选择哦~期待与您再次相见~

8/10 Good

ChengYen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務人員態度好,貼心服務,行政酒廊整體服務佳
Stayed 3 nights in Dec 2019
Response from Sunny on Feb 2, 2020
尊敬的客人您好, 感谢您选择苏州盛捷绿宝广场酒店服务公寓并给予五星好评,我们是新加坡雅诗阁旗下的酒店式服务公寓,位于苏州高新区绿宝广场内,有众多餐厅和大型超市,距离地铁站只要十分钟的步行时间, 公寓房间内具备功能完全的厨房还有带烘干功能的洗衣机。是您居家旅行的不二选择哦~期待与您再次相见~

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2020
Response from Sunny on Jan 11, 2020
Dear Guest, Thank you for choosing Somerset Emerald City Suzhou~ We’re very happy to see your feedback. Hope to see you again.