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Overview of Shangri-La Hotel Suzhou

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Featured Image
Indoor pool
Indoor pool
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationHanshan Temple15 min drive
    Popular LocationTiger Hill23 min drive
    Popular LocationShantang Street25 min drive
    AirportWuxi (WUX-Shuofang)53 min drive
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  • Horizon Deluxe King

    5/5 guest room rating

    Room amenities

    • 452 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsHorizon Deluxe King
  • Deluxe Twin

    5/5 guest room rating

    Room amenities

    • 452 sq ft
    • City view
    • Sleeps 3
    • 2 Twin Beds
    More detailsDeluxe Twin
  • Deluxe King

    4/5 guest room rating

    Room amenities

    • 452 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe King
  • Executive Suite King

    Room amenities

    • 882 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Suite King
  • Horizon, Premier Room, 1 King Bed

    Room amenities

    • 700 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsHorizon, Premier Room, 1 King Bed
  • Horizon Deluxe Twin

    5/5 guest room rating

    Room amenities

    • 452 sq ft
    • City view
    • Sleeps 3
    • 2 Twin Beds
    More detailsHorizon Deluxe Twin
  • Premier King

    3.8/5 guest room rating

    Room amenities

    • 667 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsPremier King

About this area

Suzhou

Located in Suzhou, Shangri-La Hotel Suzhou is connected to a shopping center. Travelers eager for a bit of culture can stop by Suzhou Museum, while those wishing to experience the area's natural beauty can explore Lingering Garden and Humble Administrator's Garden. Traveling with kids? Consider Soody Candy Land and Baimajian Ecological Garden. Spend some time exploring the area's activities, including golfing.
Visit our Suzhou travel guide
Popular Location

What's nearby

  • Hanshan Temple - 15 min drive
  • Pan Gate - 18 min drive
  • Suzhou Embroidery Research Institute - 20 min drive
  • Tiger Hill - 23 min drive
  • Shantang Street - 25 min drive

Getting around

  • Suzhou Railway Station - 25 min drive
  • AirportWuxi (WUX-Shuofang) - 53 min drive

Restaurants

  • Cafe Soo — 1 min walk
  • Shang Palace — 1 min walk
  • Alto Vino — 4 min drive
  • Songhelou — 7 min drive
  • Songhelou — 7 min drive

About this property

Shangri-La Hotel Suzhou

5-star luxury hotel connected to a shopping center in Gao Xin District
Along with 3 restaurants, this hotel has an indoor pool and a health club. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a coffee shop/café, and an outdoor tennis court are onsite. All 390 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi, free wired Internet, and TVs with satellite channels. Guests will also find 24-hour room service, minibars, and separate bathtubs and showers.
Shangri-La Hotel Suzhou offers 390 accommodations with minibars and laptop-compatible safes. Premium satellite television is provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking
  • Free valet parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Breakfast available for a fee: CNY 161 per person
  • 3 restaurants and 1 coffee shop/café
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Children's pool
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free cribs/infant beds
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Japanese

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • Premium channels
  • Satellite channels
  • TV

Food and drink

  • Minibar

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service
  • Window screens

Policies

Check-in

Check-in from 2 PM - midnight
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 349.8 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 161 per person (approximately)
  • Airport shuttle fee: CNY 900 per person (one-way)
  • Rollaway bed fee: CNY 349.8 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel Shangri-La Suzhou
Shangri-La Hotel Suzhou
Shangri-La Suzhou
Shangri-La Suzhou Hotel
Suzhou Shangri-La
Suzhou Shangri-La Hotel
Shangri La Hotel Suzhou
Shangri La Suzhou
Shangri La Suzhou
Shangri-La Hotel Suzhou Hotel
Shangri-La Hotel Suzhou Suzhou
Shangri-La Hotel Suzhou Hotel Suzhou

Frequently asked questions

Can I cancel my reservation for free at Shangri-La Hotel Suzhou and receive a full refund?
Yes, Shangri-La Hotel Suzhou offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Hotel Suzhou cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Shangri-La Hotel Suzhou?
As of Nov 28, 2020, prices found for a 1-night stay for 2 adults at Shangri-La Hotel Suzhou on Nov 30, 2020 start from CA $105, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Shangri-La Hotel Suzhou have a pool?
Yes, this property has an indoor pool and a children's pool.
Is Shangri-La Hotel Suzhou pet-friendly?
No, pets are not allowed at this property.
How much is parking at Shangri-La Hotel Suzhou?
Self parking and valet parking are free at this property.
What time is check-in at Shangri-La Hotel Suzhou?
Check-in is from 2 PM - midnight.
What time is check-out at Shangri-La Hotel Suzhou?
Check-out is at noon.
Does Shangri-La Hotel Suzhou provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of CNY 900 per person, one-way, applies.
Where is Shangri-La Hotel Suzhou located?
This family-friendly Suzhou hotel is located in the business district, 2.2 mi (3.5 km) from Lingering Garden, and within 6 mi (10 km) of Suzhou University and Shantang Street. Humble Administrator's Garden and Suzhou Museum are also within 9 mi (15 km).
4.5
Wonderful
5 - Excellent
77
4 - Good
39
3 - Okay
8
2 - Poor
2
1 - Terrible
0

4.6/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely vacay
Overall nice stay. Only but far away from City. But our family has fun. Thank you to all the staff.
Stayed 2 nights in Dec 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short visit to Souzou from Shanghai while there. Very easy by fast train & worth a visit. Hotel excellent all round.
Stayed 2 nights in Nov 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
A wonderful experience from the beginning. They always make your stay worthwhile
Stayed 2 nights in Jun 2019

4/5 Good

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint I have is that we were "led" to use a fixed rate "taxi" that parked outside the hotel lobby, which charged us more than otherwise (say a regular taxi or a taxi via an APP). I don't think such act should be linked to such a brand name hotel!
Stayed 1 night in May 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely suggest this location.
First stay here.. staff was fantastic... room large and clean. Located in a good area in a city that never stops growing.
Stayed 3 nights in Mar 2019

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