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Pan Pacific Suzhou – Avis

4.5 out of 5
Pan Pacific Suzhou
259 Xin Shi Road, GuSou District, Suzhou, Jiangsu

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 182 avis sur 325." "
Note de 8 – Bien, d’après 95 avis sur 325." "
Note de 6 – Acceptable, d’après 34 avis sur 325." "
Note de 4 – Médiocre, d’après 13 avis sur 325." "
Note de 2 – Terrible, d’après 1 avis sur 325." "

8,8/10

Propreté

8,8/10

Service et personnel

9,0/10

Commodités

8,6/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 – Excellent

man yuk

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bien
Tres Bien située,Un parc extraordinaire juste à côté, la construction est très belle,superbe
Séjour de 3 nuits en juillet 2019
Marcom a répondu le 15 août 2019
Thanks for your feedback, and looking forward to staying with us again!

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Personnel trés serviable et à l'écoute. Chambre spacieuse donnant sur le parc au calme. Spa très bien. Beaucoup de choix au buffet du petit dejeuner et du diner.
Séjour de 5 nuits en mars 2019
Vera a répondu le 29 avr. 2019
Merci pour votre séjour parmi nous et pour prendre votre temps pour partager votre expérience avec d'autres voyageurs. Nous sommes heureux que vous ayez passé un excellent séjour ici et nous avons hâte de vous revoir.

10/10 – Excellent

Tal, Lausanne

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hôtel magnifique
Hôtel joliment décoré, confortable, propre, extérieur bien entretenu. Le parc adjacent est magnifique, la piscine intérieure est jolie, agréable et propre tout comme la salle de fitness. Les chambres sont spacieuses et confortables. A l'accueil, il y a toujours une personne qui parle anglais.
Séjour de 6 nuits en octobre 2017
Pan Pacific Suzhou a répondu le 28 oct. 2017
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 – Excellent

FREDERIC

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hôtel exceptionnel à Suzhou
Nous avons passé une nuitée en famille formidable à cet hôtel (bâtiment principal). Tout était parfait, le service, la nourriture, la qualité de l'infrastructure et même l'architecture de l'hôtel.
Séjour de 1 nuit en juin 2017
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 – Excellent

Olivier, Fontainebleau

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
beautiful experience in Suzhou
The hotel is very nice and the amazing thing is the direct access from the hotel to a very beautiful park. You can hear the bird singing in the morning, the hotel is huge with a nice chinese style. The personel is ready to help you. It is a very good central place to visit the city. 2 coffee-bakery are next to the hotel if you want to have a continental breakfast for a very low price. From the park you can take a little boat just like in Venice and enjoy a tour in the deep and quiet Suzhou.
Pan Pacific Suzhou a répondu le 14 mars 2016
Thank you very much for your comments. The hotel holds exquisite features of scenic gardens, sculptured bridges, rushing water and towers to display the history and culture of this garden city in China. It has become one of the landmarks building in Suzhou City. The hotel is strategically connected with the famous Panmen Gate Scenery Area, which has become a tourist resort showing the unique historic and cultural features of Suzhou. I'm looking forward to your visit again.

10/10 – Excellent

Marie, Genève

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Un hotel de grand luxe avec un personnel dévoué
le Pan Pacific est l'ancien Sheraton. Immense, splendide. avec des chambres belles et soignées, du linge et lits de qualité, un petit déjeuner magnifique qui vous permet de courir les jardins de Suzhou avec énergie. D'autant que l'Hotel est très bien situé. La piscine est immense. Bref un séjour très confortable et reposant dans un luxe maitrisé.

10/10 – Excellent

franck

Points forts : Propreté, service et personnel
Rien a redire, je recommande chaudement
Rien a redire, je recommande chaudement cet hôtel.

10/10 – Excellent

franck

Points forts : Propreté, service et personnel
Trés bon établissement, personnel
Trés bon établissement, personnel trés agréable, trés bon buffet du matin et du soir, je recommande vivement cet établissement

10/10 – Excellent

Jun

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Location is great. The problems I experienced and ran into: 1. There are co-op students helping out at the breakfast buffet area. Many were eager to learn and help with the exception of this one girl, her expression and body language shows that she doesn't want to be there. I saw her picking her nose, putting her finger in her mouth and subsequently placing her hands in a basket full of chopsticks and rolling them. 2. There's limited dinning around/outside of the hotel. 3. The local ride sharing drivers and/taxi doesn't know where to go when they come or drop off guests...there's two main entrance to this hotel...confusing the drivers.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Wei

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The breakfast is super!
Séjour de 2 nuits en mars 2024
Hotel Management a répondu le 23 mars 2024
Thank you for staying with us and for taking your time to share your experience with other travelers. We're really glad to know that you had a great time here, wish to see you soon.

10/10 – Excellent

Gennie

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful architecture and delicious breakfast buffet
Séjour de 2 nuits en février 2024
Hotel Management a répondu le 23 mars 2024
Dear Guest:Thank you for choosing Pan Pacific Suzhou, we are a garden hotel combining Chinese classical architecture and elegant Su-style gardens. It is one of the few existing water-land gates-Pan’men in China, which is close to the back garden of our hotel, and you can visit for free with your room key. Here, you can appreciate the charm of Suzhou gardens and enjoy the tranquility and elegance without leaving the hotel. Looking forward to exploring the beauty of Wu Palace with you next time!

10/10 – Excellent

Grace

Voyage en famille
Points forts : Propreté, commodités
Séjour de 2 nuits en janvier 2024
Louis a répondu le 6 févr. 2024
Dear Grace, Thank you for staying with us and for taking your time to share your experience with other travelers. We were pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back to Suzhou and stay with us in your next trip. Best regards

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Hotel Management a répondu le 13 févr. 2024
Thank you for stay with us and for taking your time to share your experience with other travelers. We were pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back to Suzhou and stay with us in your next trip.

10/10 – Excellent

KO VEN YA FEI

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
在酒店後面還有一個花園，走走非常好，直得！
Séjour de 2 nuits en décembre 2023
Louis a répondu le 6 févr. 2024
亲爱的客人您好：感谢您对吴宫的喜爱，酒店地处苏州市中心区域的古城区，距离苏州著名文化旅游景点相对比较近，离拙政园、留园、平江路、寒山寺都不远，尤其与国假AAAA级盘门景区相邻，酒店宾客可凭房卡进入园区游览。春季您可以在吴宫放飞寄托梦想的纸鸢，夏季可以尽享池畔时光，秋季可以赏枫吃蟹，冬季我们准备好暖暖的姜茶，在这里等待与您重逢。

10/10 – Excellent

Chie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hotel Management a répondu le 13 févr. 2024
Dear distinguished guest, Thank you for stay with us and for taking your time to share your experience with other travelers. We were pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back to Suzhou and stay with us in your next trip. :)

10/10 – Excellent

YU

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
環境一流,服務待加強
飯店環境,景色怡人,但因地方太大,check-in時因櫃台沒告知我們住房棟別導致們拉著行李到處找房間,這是唯一的缺點.食物,環境,景觀超讚!
Séjour de 2 nuits en décembre 2023
Hotel Management a répondu le 26 déc. 2023
尊敬的Yu：非常感谢您提出的一间建议，我们今后将根据您的意见加强对客的指引工作，方便未来每一位客人，感谢您选择入住苏州吴宫泛太平洋酒店！公元前514年，伍子胥受吴王之命，建起了一座规模宏大、气势雄伟，并且拥有八座水陆古城门的阖闾大城，其中吴宫为吴王的宫殿。几经岁月沧桑洗礼，只有盘门得以幸存保留下来。苏州吴宫即完全按照春秋时期的吴宫而设计。它将古典与现代的设计风格相互融合，串联起古典的中华美学理念与传统的苏州园林风韵。

6/10 – Acceptable

Lan

The rooms we had were noisy and mine had an old carpet smell. This hotel is due for a renovation and upgrades.
Séjour de 15 nuits en novembre 2023
Louis a répondu le 8 déc. 2023
Dear Lan,Thank you for your feedback, and so sorry for the unpleasant experience this stay, hotel was opened in 1998, and renovated for few times, however some facilities may not been replaced to the newest one, do apologize for the inconvenient you have had. Wish all the best!

8/10 – Bien

Rong, Portland

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful landscaped SuZhou style garden, very relaxing, staff was friendly and accommodating. The only negative we encountered was poor air conditioning performance. Not cooling the room at all.
Séjour de 2 nuits en novembre 2023
Louis a répondu le 8 déc. 2023
Dear Rong,Thanks for your kind feedback, and really appreciated that you are satisfied with our hotel! Sorry for the inconvenience the AC caused, we will make sure it be improved. Looking forward to staying with us again!

10/10 – Excellent

Yongje

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Hotel Management a répondu le 20 nov. 2023
Thank you for staying with us and for taking your time to share your experience with other travelers. We're really glad to know that you had a great time here and were satisfied with our hotel and service, which is the key motivation for our staff to deliver consistent excellent service to guests. We look forward to welcoming you back to Suzhou and stay with us in your next trip. Best regards

10/10 – Excellent

Zi Yi

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The front porter was extremely friendly
Séjour de 1 nuit en octobre 2023
Hotel Management a répondu le 23 oct. 2023
Dear Zi Yi,Thank you for your kind review of PanPacific Suzhou, and thank you for your praise to our staff, we looking forward to your next visit to us!

10/10 – Excellent

Jun Yi

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very historical and pretty hotel. Impressive service too!
Séjour de 3 nuits en septembre 2023
Hotel Management a répondu le 23 sept. 2023
Thank you for stay with us and for taking your time to share your experience with other travelers. We're really glad to know that you had a great time here and were satisfied with our hotel and service, which is the key motivation for our staff to deliver consistent excellent service to guests. We look forward to welcoming you back to Suzhou and stay with us in your next trip.

10/10 – Excellent

Jason

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en septembre 2023
Hotel Management a répondu le 23 sept. 2023
Dear Jason, Thank you for staying with us and for taking your time to share your experience with other travelers. Thank you for your feedback. We look forward to welcoming you back to Suzhou and stay with us in your next trip.

10/10 – Excellent

HUA FONG

Séjour de 4 nuits en juillet 2023
Hotel Management a répondu le 23 sept. 2023
Dear guest, Thank you for stay with us and for taking your time to share your experience with other travelers. Thank you for your feedback. We look forward to welcoming you back to Suzhou and stay with us in your next trip.

8/10 – Bien

fatiha

Points forts : Propreté
The hotel is beautiful and unique . Far from the downtown. No room service and very limited foreign langage speakers among the staff.
Séjour de 2 nuits en juin 2023
Louis a répondu le 9 juill. 2023
Dear Fatiha,Thank you for your feedback and sorry for the uncomplete service we provided, we will keep improving in the future. Wish to see you again in the future.

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mai 2021
Louis a répondu le 31 juill. 2023
Thank you for your feedback.

6/10 – Acceptable

Voyageur vérifié

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
good staff, old facilities, nonsense management
The staffs are very nice, but this is the only merit of this hotel. The building and the garden is nice, at a glance. But once you pass the lobby, facilities are in extremely poor condition, carbon is damge, the basin in bathroom is leaking, etc. If the above still acceptable, the design layout of the room is ridiculous. I book a deluxe room with garden view, the most expensive I can find on hotel.com. but after I enter the room, I find out even I have a garden view room, but I can not enjoy it, because the people pass the walkway, and they can directly see my room if I open the curtain. It also happen on other rooms. Like when I walkpass, I saw a almost man in his room undressing, room number is 312x, makes both of us extremely embarrassed. Just wish to ask the designer, did he considered the privacy of the client? What a generous design. Also, I have no idea what the management thinking. On my last stay, they have some event in the garden. Since 8 or 9 am, I was woke up by the loud speaker, combing with the echo, whole room is shaking. And this last more than a few hours. I can understand the hotel hold some event, but please also consider other client. I'm sure most client choose this type of garden hotel mainly because they love quite place rather than enjoying loud speaker and shaking window/room for a few hours. Anyway, I will not choose this hotel anymore, even its free.
Séjour de 3 nuits en novembre 2019
Marcom a répondu le 26 nov. 2019
Dear Sir/Madam, On behalf of Hotel Management Team and all staffs of Pan Pacific Suzhou, I would like to express my sincere appreciation to you for selecting Pan Pacific Suzhou during your recent visit to Suzhou. First of all, please accept my sincere apology for the unpleasant experience while you were with us in November 2019. This is definitely not reflective of our service standard. I have personally spoken to our Housekeeping Manager to review the effectiveness of our existing procedures of room cleaning in order to ensure the overall hotel services delivery are as per our standard. And we are currently in consideration of refurnishing some of our rooms, which will ensure you a better experience for your next trip here. And all odf our departments will work together to improve from al aspects. We valued all comments from our guests and we would definitely take measures to not only correct the poor performed areas, but also to strengthen areas that we do well. Once again, sorry for the unpleasant experience while you were with us. We hope that you will indulge us on this unfortunate occasion and give us an opportunity to show you that we are indeed up to our promised standard. All of us at Pan Pacific Suzhou are looking forward to serving you again and again.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
エレベーターが遅いですね
Séjour de 3 nuits en octobre 2019
Marcom a répondu le 21 nov. 2019
Dear Sir/Madam, On behalf of Hotel Management Team and all staffs of Pan Pacific Suzhou, I would like to express my sincere appreciation to you for selecting Pan Pacific Suzhou during your recent visit to Suzhou. First of all, please accept my sincere apology for the unpleasant experience while you were with us in November 2019. This is definitely not reflective of our service standard. I have personally spoken to our Engineering Manager to review the operation of elevators to ensure the overall hotel services delivery are as per our standard. We valued all comments from our guests and we would definitely take measures to not only correct the poor performed areas, but also to strengthen areas that we do well. Once again, sorry for the unpleasant experience while you were with us. We hope that you will indulge us on this unfortunate occasion and give us an opportunity to show you that we are indeed up to our promised standard. All of us at Pan Pacific Suzhou are looking forward to serving you again and again.

8/10 – Bien

Nic, Singapore

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room I got was a bit old and need some refurbishment. But the building itself is gorgeous. Value for money.
Séjour de 1 nuit en septembre 2019
Marcom a répondu le 26 sept. 2019
Thank you for sharing your stay with us on Expedia. At Pan Pacific Suzhou, we know that how our guestrooms look is very important. Our focus on a great guest experience and reviews like yours have led us to improve our guestrooms conditions continousely. We hope that the next time your travels bring you to us you’ll stay with us and tell us what you think about your experience. We hope you’ll be the one to enjoy our improvements. Thank you!

6/10 – Acceptable

Kin Yi

Points faibles : Propreté
較失望的洒店
酒店附較污濁，第一日見到有蟲在浴室！及浴室有臭味！我們飲咖啡後的包裝袋沒有清理！垃圾沒有掃！而交通方面，行十分鍾可到地鐵！但條路車，電單車，人一齊行！好恐怖！所以全部都要靠的士
Séjour de 2 nuits en septembre 2019

6/10 – Acceptable

MGF, New York, NY

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Beautiful decor; lovely garden; fun architecture, though hotel is laid out like a maze and walking distances rooms can be vast. Pools (in-door and out) are very nice. Hotel needs maintenance. Carpets dirty and worn. Furniture in room worn. Windows dirty. Staff very warm and super helpful. Eric, at Concierge desk, was particularly good. Special access to Pan Men Garden a big plus.
Séjour de 2 nuits en septembre 2019
Marcom a répondu le 26 sept. 2019
Thank you for your review of your experience with your guest room. We’ve reviewed your feedback with our hotel team and are now actively taking steps to freshen our guestrooms. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to Suzhou China.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I really liked the service, quality, pace, integrity, rapport and atmosphere.
Séjour de 2 nuits en août 2019
MARCOM a répondu le 2 sept. 2019
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 – Bien

KUANGCHENG

Points forts : Service et personnel, confort de la chambre
Points faibles : État et installations de l’hébergement
應加強設施更新與維護
浴室洗手台排水不通，有衛生不良疑慮
Séjour de 1 nuit en août 2019

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
歴史的な中国の建物の雰囲気ですごく良かった
Séjour de 2 nuits en août 2019
MARCOM a répondu le 20 août 2019
Thank you for your feedback, and looking forward to your next trip with us!

6/10 – Acceptable

CHIEH-HSIANG

Points forts : État et installations de l’hébergement, confort de la chambre
Points faibles : Propreté, service et personnel
Séjour de 1 nuit en août 2019
Marcom a répondu le 15 août 2019
Thanks for your feedback, we are improving our service and facilities. Looking forward to staying with us again!

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en août 2019
Marcom a répondu le 15 août 2019
Thanks for your feedback, and looking forward to staying with us again!

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2019
Vera a répondu le 17 juill. 2019
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 – Bien

SEMICON

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2019
Vera a répondu le 17 juill. 2019
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 – Excellent

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property, and convenient access to the Panmen Gardens. Quite a number of the staff can speak English, some can read English, all were helpful. Only complain is the front lobby was undergoing renovations, so space to move inside the front lobby was limited. Front lobby is on the third level, so if you did not encounter a staff upon arrival, you may get lost.My friend who arrived later got lost trying to find the lobby for the first time. He did not encounter the staff at level 1 when he arrived.
Séjour de 1 nuit en juin 2019
Vera a répondu le 4 juill. 2019
Thank you for your positive comments and I am pleased that you had a good stay overall.However, I apologize for the inconveniences caused by the undergoing renovations in the front lobby during your stay. Your concern has also been passed on to our staff. Despite this, we hope to be able to welcome you back on a return visit to Suzhou.

6/10 – Acceptable

Liwei

Points forts : Service et personnel
服務態度不錯 房間內潮濕有霉味, 雖可開窗, 但沒裝紗窗, 會有蚊子飛進室內。
Séjour de 2 nuits en juin 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juin 2019
Vera a répondu le 21 juin 2019
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon.

4/10 – Médiocre

Voyageur vérifié

Séjour de 4 nuits en juin 2019

10/10 – Excellent

PaigeRobbe, Baltimore

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
great experience. 特别要感谢酒店礼宾部的钱照鑫先生，给了我父母很多帮助，帮忙咨询改签事宜，提出很多建议，还介绍风景帮忙拍照，全部用自己的私人时间，并且没有任何的收费。 请酒店一定要给这位员工奖励和肯定，下次来苏州的话，我们一定会再次入住贵酒店，并且会向朋友推荐！！
Séjour de 4 nuits en juin 2019

8/10 – Bien

Voyageur vérifié

Séjour de 2 nuits en juin 2019

10/10 – Excellent

GENDI

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
非常不错的入住体验
— 酒店整体环境以及绿化园林非常有中国特色。房间干净整洁，整个入住的氛围感觉良好！ — 酒店的服务人员友好且礼貌，只是门童的服务态度有待提高。 — 酒店太大，房间相对来说不是很好找，同行的老年人有几次差点在过道里迷路。
Séjour de 1 nuit en avril 2019
Vera a répondu le 10 juin 2019
您好！苏州吴宫泛太平洋酒店在这里向您呈上最诚挚的祝福！非常荣幸您在吴宫有了一段美好的苏式园林式的宾客体验，感谢您下榻苏州吴宫泛太平洋酒店并对我们的酒店和服务感到满意，也度过了一段愉快的旅程。所谓“上有天堂，下有苏杭”，我们将竭诚期待您的再次光临！

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The building is fascinating and the direct access to the gardens at Pan Men Gate is a wonderful amenity. The concierges were very helpful too. The #2 bus, which takes one to many of the tourist sites, stops just outside the door and runs reasonably frequently during the day and evening. We used it constantly. Do not have the Dim Sum lunch in the hotel's Chinese restaurant. It was overpriced and not very good. Also, the waiter offered us a pot of "new tea," which was wildly overpriced . We spent more on that one meal than we spent on all of the other four delicious meals we ate during the rest of our visit to Suzhou.
Séjour de 2 nuits en avril 2019
Vera a répondu le 27 mai 2019
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation.

10/10 – Excellent

Chee Kwan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great Hotel with a Great Garden
Garden and service is excellent.
Séjour de 1 nuit en mai 2019
Flora Yu, Marcom Manager a répondu le 20 mai 2019
Thank you for choosing to stay with us. We feel really honored that you had a great stay here, and hope to see you again.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
のんびりした気分にさせてくれるホテルです
世界遺産の盤門が隣で、朝のウォーキングで十分楽しむことができ、ホテルでものんびりとした気分で過ごすことができました。部屋もきれいに清掃されていました。朝食も、蘇州ならではの食事もありおいしかったです。ただ、チェックイン時に部屋のキーだけ渡されて、部屋、朝食場所の説明がなく、こちらからいろいろと質問して聞く感じでした。　 地下鉄4号線南門を利用して観光もできました。(1番出口付近は、工事をしていて歩道なく車道歩くので注意が必要です。)
Séjour de 2 nuits en avril 2019
Vera a répondu le 17 juin 2019
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
スタッフの方はとても親切でした。サービスもとても良かったです。クラブハウスに滞在しましたが、窓から景色が何も見えなかったのが少し残念です。そのほかは快適に２日間過ごせました。
Séjour de 2 nuits en avril 2019

8/10 – Bien

nur ammal

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Lovely Stay!
It was a very nice hotel, lovely breakfast, we love the panmen garden.
Séjour de 2 nuits en avril 2019
Vera a répondu le 23 avr. 2019
Thank you for choosing to stay with us. We're looking forward to seeing you again!

8/10 – Bien

Voyageur vérifié

Séjour de 2 nuits en avril 2019
Vera a répondu le 18 avr. 2019
Thank you for choosing to stay with us and we're looking forward to seeing you again!