The hotel desk supervisor speaks perfect English and they will contact her if they do not fully understand you. We had a problem and had to shorten our stay. She took care of all of the arrangements. The breakfast was outstanding, the room had all of the comforts we expected and some we didn't, the common areas and rooms are beautiful, and the staff was exceptional. The English of the room service staff is enough to order from the menu and the wait was short. They even wrote down our destination in Mandarin for the taxi driver. This is truly a 5-star hotel!