Couples treatment rooms, sauna, steam room, body treatments, mud baths

Reviews of Harbour Hotel Guildford

4 out of 5
Harbour Hotel Guildford
3 Alexandra Terrace, High Street, Guildford, England

Reviews

8.4

Very good

Rating 10 - Excellent. 497 out of 1005 reviews" "
Rating 8 - Good. 298 out of 1005 reviews" "
Rating 6 - Okay. 118 out of 1005 reviews" "
Rating 4 - Poor. 56 out of 1005 reviews" "
Rating 2 - Terrible. 36 out of 1005 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

ANN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Check in / out smooth and easy. Rooms spacious and comfortable. Plenty of secure parking and fantastic breakfast. Special mention to Jenny on reception, superb customer service.
Stayed 1 night in Mar 2024

10/10 Excellent

Tara

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Dayo Adesina Guest Relations on Mar 19, 2024
Thank you Tara for your wonderful review score. We look forward to seeing you again soon in Guildford.Very Best Regards

6/10 Okay

Maria

Liked: Cleanliness
BEWARE: parking onsite is away from the hotel and in a multi storey carpark 3 levels down to a basement! As a lone female I felt unsafe and asked for one of the reception team to accompany me. Good that he did - the barrier didn’t lift when I inserted my room card - didn’t work with his either but he radioed his team to lift it remotely. Once parked, access to the door to the lift also needed the room card - didn’t work again, nor did his. Again radioed to his team to open it. What would I have done down there on my own? Forget all the niceties in the rooms - offer better service and a functioning and safe parking facility. I won’t return!
Stayed 1 night in Mar 2024
Response from Muazzam J on Mar 14, 2024
Dear Maria, Thank you for taking the time to leave us a review. I sincerely apologise to hear about the difficulties faced while trying to park your car I will discuss this matter with my team to see if we can get this issue rectified. We would be very keen to discuss your stay in greater detail to restore your faith in us. Can you please contact our Front Office Manager, Genny Tsang.Genny's email is, genny.tsang@harbourhotels.co.uk .Kind Regards. Muazzam Janjuaa. Night Reception Supervisor.

10/10 Excellent

Massimo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location easy to get to from Guildford London Road station, staff and service super available and kind, small but clean and relaxing SPA, and breakfast full of options with both English breakfast and delicious pastry.
Stayed 1 night in Mar 2024
Response from Dayo Adesina Guest Relations on Mar 16, 2024
Thank you Massimo for your wonderful review and feedback. We were delighted to read your lovely comments and look forward to welcoming you back to Guildford soon.Very Best Regards

6/10 Okay

DAVID

Travelled with partner
Liked: Cleanliness, staff & service
hotel in a good position and well equipped Our blind was not working and the rooms are very badly lit
Stayed 1 night in Mar 2024
Response from C.C on Mar 9, 2024
Dear David, Thank you for taking the time to leave us a review.I will pass on your feedback to the respective departments for future developments.Kind Regards.Charlie C.Assistant Night Manager.

10/10 Excellent

Tilda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from C.C on Mar 9, 2024
Dear Tilda, Thank you for taking the time to leave us a amazing score.Kind Regards.Charlie C.Assistant Night Manager.

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD
Stayed 1 night in Feb 2024
Response from C.C on Mar 7, 2024
Dear Mitchell, Thank you for taking the time to leave us an amazing score.Kind Regards.Charlie C.Assistant Night Manager.

10/10 Excellent

Princess

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay. The Staff were great !
Stayed 1 night in Mar 2024
Response from Dayo Adesina Guest Relations on Mar 4, 2024
Thank you Princess for your wonderful review and feedback. We were delighted to receive your high praise, and look forward to seeing you again in Guildford.Very Best Regards

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Public areas fab. Bedroom a bit dated but very clean.
Stayed 1 night in Mar 2024
Response from Dayo Adesina Guest Relations on Mar 4, 2024
Thank you Helen for your wonderful review and feedback score. We look forward to seeing you again in Guildford.Very Best Regards

8/10 Good

Bobby

Business traveller
Liked: Cleanliness, staff & service
It was one of the best hotel in Guildford according to reviews and certainly did not disappoint. The room was modern, spacious and has a nice character. I particularly love the separate shower and tub. Not much option for breakfast but the room service was amazing! Haven’t used the pool/spa services as you have to pay an extra £10 which is usually not charged from other hotels as you are already a guest.
Stayed 3 nights in Feb 2024
Response from Dayo Adesina Guest Relations on Feb 16, 2024
Thank you Bobby for your for your wonderful review and feedback. We are glad you trusted the reviews and your instinct and spent some time with usWe look forward to seeing you again in Guildford.Very Best Regards

10/10 Excellent

sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish and central
Stayed 1 night in Feb 2024
Response from Dayo Adesina Guest Relations on Feb 16, 2024
Thank you Sam for your wonderful review and feedback.We look forward to seeing you again in Guildford.Very Best Regards

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building and designs in communal areas were lovely, beautiful decor, clean and friendly staff. A girl who appeared to be of mixed heritage present for breakfast was extremly helpful. Likewise the front of house reception staff were welcoming and helpful. Check in was quick and the hotel is very close to the high street. The breakfast had a good selection but need to be hotter. If you are going to use the sauna or stream be minded to book early as when we went it was fully booked. We'd booked this hotel over others due to the spa so was disappointed. The gym is small but enough equipment to enjoy a workout. The actual room is a but dated to be honest not that dis similar to refurbished holiday inn's thar over stayed in actually some of those rooms were of better quality. The door had a massive crack in it, the chair was very worn. There was dust on the desk side lamps looked extremly worn and discoloured, AC was not working. It was not awful but feel it needs a refurb. The bed was comfy the room was located in a quiet area and i enjoyed a good nights sleep. The bathroom is well present and decorated lovely. We did not eat in the resturant attached but it looked busy and the menu looked delicious will try next time. Overall would stay again.
Stayed 1 night in Feb 2024
Response from Dayo Adesina Guest Relations on Feb 9, 2024
Dear Natalie,Thank you for your overall wonderful review and invaluable feedback. We have read your comments carefully, and will take them on board. We are in the process of refurbishing some rooms, with a full refurbishment imminent. We look forward to seeing you again, soon, in GuildfordVery Best Regards

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The harbour wants to be luxury and does have nice features like the bathrooms but certain items let them down the parking process and some the room items like the very small tv with basic channels and my room had fraying light covers and ripped wallpaper
Stayed 1 night in Feb 2024
Response from Charlie C. on Feb 4, 2024
Dear Mark, Thank you for taking the time to leave us a review.I will pass on your feedback to the respective departments for future developments.Should you wish to discuss your stay in greater detail please contact us directly.Kind Regards.Charlie C.

4/10 Poor

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was fine. My biggest gripe is that the shower was so bad. It was really weak and cold. When I’m staying over and choosing this hotel over cheaper alternatives, that’s not really acceptable.
Stayed 1 night in Jan 2024
Response from Charlie C. on Feb 4, 2024
Dear Richard, Thank you for taking the time to leave us a review.I am sorry to see your expectations were not met on this occasion.Should you wish to discuss your stay in greater detail please contact us directly.Kind Regards.Charlie C.

8/10 Good

Georgiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Charlie C. on Feb 4, 2024
Dear Georgina, Thank you for taking the time to leave us an amazing score.Kind Regards.Charlie C.

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and lovely hotel.
Stayed 2 nights in Jan 2024
Response from Dayo Adesina Guest Relations on Jan 16, 2024
Thank you Tara for your wonderful review and feedback, and we look forward to welcoming you back to Guildford again. Very Best Regards

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dayo Adesina Guest Relations on Jan 9, 2024
Thank you Elizabeth for your wonderful review score. We look forward to seeing you again, soon, in Guildford.Very Best Regards

8/10 Good

Alistair

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly standard room, a few signs of wear and tear. Ideal for GLive concert
Stayed 1 night in Dec 2023
Response from Dayo Adesina Guest Relations on Jan 9, 2024
Thank you Alistair for your review and feedback; we acknowledge your comments, and will take the necessary steps, in due course, to rectify these issues. We look forward to seeing you again in Guildford.Very Best Regards

8/10 Good

ERNEST

Stayed 5 nights in Dec 2023
Response from C.C on Jan 7, 2024
Dear Ernest, Thank you for taking the time to leave us a great score.

10/10 Excellent

juliet

Stayed 2 nights in Dec 2023
Response from Charlie C. on Jan 19, 2024
Dear Juliet, Thank you for taking the time to leave us an amazing score.We hope to welcome you back to Guildford in the near future.Kind Regards.Charlie C.Assistant Night Manager.

10/10 Excellent

juliet

Stayed 2 nights in Dec 2023
Response from Charlie C. on Jan 19, 2024
Dear Juliet, Thank you for taking the time to leave us an amazing score.We hope to welcome you back to Guildford in the near future.Kind Regards.Charlie C.Assistant Night Manager.

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service from the staff was excellent
Stayed 1 night in Dec 2023
Response from Dayo Adesina Guest Relations on Dec 31, 2023
Thank you Kendra for your wonderful review and feedback. It was a pleasure looking after you, and we look forward to seeing you again in the New Year.Very Best Regards

10/10 Excellent

Julian

Stayed 1 night in Dec 2023
Response from Dayo Adesina Guest Relations on Dec 31, 2023
Thank you Julian for your wonderful review and feedback. It was a pleasure looking after you, and we look forward to seeing you again in the New Year.Very Best Regards

4/10 Poor

Chris

Disliked: Cleanliness
The tv didn’t work and the room was dirty
Was not really impressed
Stayed 1 night in Dec 2023
Response from Dayo Adesina Guest Relations on Dec 22, 2023
Thank you Chris for your review and feedback. I apologise for the issues faced this stay. Please contact the hotel directly to discuss further.Best Regards

10/10 Excellent

Grant

Stayed 1 night in Dec 2023
Response from Dayo Adesina Guest Relations on Dec 20, 2023
Thank you Grant for your wonderful review score. We look forward to seeing you again in Guildford.Very Best Regards

4/10 Poor

Steve

Liked: Cleanliness, staff & service, amenities
Had to change rooms as first one was way to hot, second wasn't much better. Staff just shrugged and said it was set to heat not to cool. room temp was too warm to sleep well. TV system wasn't working either Not a great stay for a "premier" product.
Stayed 1 night in Dec 2023
Response from C.C on Dec 19, 2023
Dear Steve, thank you for taking the time to leave us a review.I am sorry to see your stay did not meet your expectations.I am aware that my team did move you to three different rooms to find one that was suitable to your needs.If you would like to discuss your stay in greater detail please contact us directly.Kind Regards.Charlie C.Assistant Night Manager.

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dayo Adesina Guest Relations on Dec 18, 2023
Thank you Simon for your wonderful review score. We look forward to seeing you again in Guildford.Very Best Regards

10/10 Excellent

Theresa

Stayed 1 night in Dec 2023
Response from Dayo Adesina Guest Relations on Dec 18, 2023
Thank you Theresa for your wonderful review score. We look forward to seeing you again in Guildford.Very Best Regards

8/10 Good

Julie

Stayed 1 night in Dec 2023
Response from Dayo Adesina Guest Relations on Dec 18, 2023
Thank you Julie for your lovely review score. We look forward to seeing you again in Guildford.Very Best Regards

10/10 Excellent

Tyler

Stayed 1 night in Dec 2023
Response from Dayo Adesina Guest Relations on Dec 31, 2023
Thank you Tyler for your wonderful review and feedback. It was a pleasure looking after you, and we look forward to seeing you again in the New Year.Very Best Regards

4/10 Poor

Lewis

Stayed 1 night in Dec 2023
Response from Dayo Adesina Guest Relations on Dec 12, 2023
Thank you Lewis for your review and feedback. Please contact the hotel to discuss any aspect of your stay in more detail.Best Regards

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dayo Adesina Guest Relations on Dec 12, 2023
Thank you Lawrence for your lovely review score.We look forward to seeing you again soon in Guildford.Very Best Regards

6/10 Okay

Robert

Stayed 1 night in Dec 2023
Response from C.C on Dec 11, 2023
Dear Robert, Thank you for taking the time to leave us a score.If you would like to discuss your stay in greater detail please contact us directly.Kind Regards.Charlie C.Assistant Night Manager.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel, lovely room and an excellent meal with friends in the restaurant
Stayed 1 night in Dec 2023
Response from C.C on Dec 11, 2023
Dear Robert, Thank you for taking the time to leave us a review.We are delighted to see you had a great stay with us.Kind Regards.Charlie C.Assistant Night Manager.

10/10 Excellent

Paul, Thornhill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located very near to the G Live venue where my son & I had tickets to see a concert. There are lots of stores, coffee shops and restaurants very near the hotel, so it is perfectly located.
Stayed 2 nights in Dec 2023
Response from Dayo Adesina Guest Relations on Dec 6, 2023
Thank you Paul for your wonderful review and feedback. We look forward to your return to Guildford soon.Very Best Regards

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Noisy air con room was too hot like a sauna!
Stayed 1 night in Dec 2023
Response from Dayo Adesina Guest Relations on Dec 5, 2023
Thank you Jane for your kind review and feedback. I apologise for the noise and air con issues. I have shared these comments with our maintenance teams, and they will address.Very Best Regards

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jenny is worth weight in gold
Jenny Understood our needs and was exceptional in meeting our needs.
Stayed 2 nights in Dec 2023
Response from Dayo Adesina Guest Relations on Dec 5, 2023
Thank you Kevin for your wonderful review and feedback. Genny was delighted to be singled out for special praise. We look forward to seeing you again soon in Guildford.Very Best Regards

10/10 Excellent

Alistair

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Lovely hotel - good service
Stayed 1 night in Dec 2023
Response from Dayo Adesina Guest Relations on Dec 5, 2023
Thank you Alistair for your wonderful feedback and review score. We look forward to seeing you again soon in Guildford.Very Best Regards

8/10 Good

Adrian

Stayed 2 nights in Nov 2023
Response from Dayo Adesina Guest Relations on Dec 5, 2023
Thank you Adrian for your kind feedback scores. We look forward to seeing you again soon in Guildford.Very Best Regards

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dayo Adesina Guest Relations on Dec 5, 2023
Thank you Sarah for your wonderful feedback score. We look forward to seeing you again soon in Guildford.Very Best Regards

10/10 Excellent

Zoe

Stayed 1 night in Dec 2023
Response from Dayo Adesina Guest Relations on Dec 5, 2023
Thank you Zoe for your wonderful feedback score. We look forward to seeing you again soon in Guildford.Very Best Regards

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Harbour hotel is a great choice! Everything exceeded my expectations. Thanks to Jenny at reception for going the extra mile. I definitely recommend this hotel.
Stayed 2 nights in Dec 2023
Response from Dayo Adesina Guest Relations on Dec 5, 2023
Thank you Jade for your wonderful review and feedback. Genny was delighted to be singled out for special praise. The whole team look forward to seeing you again soon in Guildford.Very Best Regards

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dayo Adesina Guest Relations on Dec 22, 2023
Thank you Robin for your wonderful review score. We look forward to seeing you again soon in Guildford. We wish you Happy Holidays.Very Best Regards

10/10 Excellent

Sheila

Business traveller
Very central amazing hotel . The spa is great and relaxing on a cold winters evening Room was upgraded but did smell of cigarettes and was noisy near the stairs .
Stayed 1 night in Nov 2023
Response from Dayo Adesina Guest Relations on Dec 12, 2023
Thank you Sheila for your lovely review and feedback. I am surprised the rooms smelled of cigarettes, as we are a non smoking/vaping hotel. We will follow this up with the previous occupants.We look forward to seeing you again.Very Best Regards

8/10 Good

Barrie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Drinks orders in the bar were incorrect on two separate occasions
Stayed 1 night in Nov 2023
Response from C.C on Dec 2, 2023
Dear Barrie, Thank you for taking the time to leave us a review.I am sorry to hear about the error with your drinks order, If you would like to discuss your stay in greater detail please contact us directly.Kind Regards.Charlie C.Assistant Night Manager.

2/10 Terrible

Samantha

Stayed 1 night in Nov 2023
Response from Dayo Adesina Guest Relations on Dec 18, 2023
Thank you Samantha for your review score. Please contact the hotel directly should you wish to discuss any aspect of your recent stay.Best Regards

6/10 Okay

SAMANTHA

Stayed 1 night in Nov 2023
Response from Dayo Adesina Guest Relations on Dec 18, 2023
Thank you Samantha for your review score. We look forward to seeing you again in Guildford.Very Best Regards

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Dayo Adesina Guest Relations on Nov 27, 2023
Thank you Stephen for your wonderful review score. We look forward to seeing you again in Guildford.Very Best Regards

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Ok Hotel with great facilities- issue with TV
I often stay in this hotel in Guildford due to the available facilities (Gym and Spa) and proximity to work. Whilst I like the hotel, the last 3 or 4 trips I have found the TVs in the rooms no longer work. Turning them on shows a logo of some software or hardware, which then goes away and comes back. Leaving the TV on for any period of time does not fix the issue. Powering the TV on and off either via the remote or the power switch does not fix the issue. On previous trips i have spoke to reception about this who have said maintenence will fix it upon my return later in the day, and upon return the issues still occurs. In my most recent trip i did not bother to report the issue as I knew it would just continue occuring.
Stayed 2 nights in Nov 2023
Response from C.C on Nov 24, 2023
Dear Guest, Thank you for taking the time to leave us a review. We are delighted to see you enjoy the use of our facilities while staying with us.I am sorry to hear about the difficulties faced with the tv while staying with us. If you would like to discuss this matter in greater detail please contact us directly.Kind Regards.Charlie C.Assistant Night Manager.

10/10 Excellent

Mike

Stayed 1 night in Nov 2023
Response from C.C on Nov 24, 2023
Dear Mike, Thank you for taking the time to leave us an amazing score.Kind Regards.Charlie C.Assistant Night Manager.