Classic Double Room
Check availability

Reviews of Crown Hotel

3 out of 5
Crown Hotel
7 London Street, Chertsey, England

Reviews

8.4

Very good

Rating 10 - Excellent. 191 out of 405 reviews" "
Rating 8 - Good. 139 out of 405 reviews" "
Rating 6 - Okay. 47 out of 405 reviews" "
Rating 4 - Poor. 15 out of 405 reviews" "
Rating 2 - Terrible. 13 out of 405 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Teresa

Liked: Cleanliness, staff & service
Good

8/10 Good

Jen

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Cosy Hotel
Lovely stay, hotel food and service is great.
Stayed 2 nights in Dec 2023

10/10 Excellent

MICHAEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all round
Stayed 1 night in Dec 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kealy

Business traveller
Beautiful sweet hotel. Rooms were very clean, spacious and recently reburbished. Breakfast was excellent, worth every penny. Very cosy bar/restaurant attached. Highly recommend.
Stayed 2 nights in Dec 2023

8/10 Good

Andre

Stayed 1 night in Nov 2023

10/10 Excellent

Adrian

Stayed 1 night in Nov 2023

6/10 Okay

Roy

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Central position, free car park
I stayed at this hotel for 3 nights with a group of friends. My room was on the ground floor of what I’ll call the annex. It was comfortable and well equipped, but the night time lighting was very poor with only bedside lamps, a desk lamp and standard lamp all of which had dark shades. The only window in the room was a set of French doors which led to the patio, not very private and there was noise from public areas and you couldn’t really open them for ventilation. Fortunately it had an effective air conditioning unit. The public areas were extensive inside and out. Food and drink prices were quite high in my mind, London prices I assumed. Breakfast was excellent. Restaurant meals were generally ok, but my main course for dinner was just luke warm. There were some alternate excellent restaurants close by. There was a large free car park although this got very busy on Saturday night mainly due a function going on. Staff were helpful and friendly. The annex had no lift. Not sure I would stay here again.
Bedroom, at night the room was very dark.
Bedroom, at night the room was very dark.
Bathroom, shower in batch (not good for those with mobility issues)
Bathroom, shower in batch (not good for those with mobility issues)
Stayed 3 nights in Nov 2023

10/10 Excellent

Matt

Stayed 1 night in Nov 2023

10/10 Excellent

Stuart

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Simon

Travelled with group
Liked: Property conditions & facilities
Great place to stay for Thorpe Park event
We had 3 rooms for 1 night and 1 room for 1 night for a friends visit to Thorpe Park. All good and lovely staff, comfy beds and a big bath to soak in after walking all day and night!
Stayed 1 night in Oct 2023

8/10 Good

Shannon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Desk staff were lovely and helpful especially with the lack of parking. When it came to the cleaners not so much, i could hear them shouting and swearing as they were cleaning the rooms waking myself up numerous times. I found used hygiene accessories next to the bed side table on arrival and hair around the plug hole. Only minor things but something that will easily be on the cleaning checklist. We stayed at this hotel for a trip to Thorpe park and met every need possible, only a 5 minute drive from the park and 24hr access along with plenty of eateries around to enjoy. Cheapest hotel around chertsey when booking. Definitely beats premier inn and travelodge as they were disgusting!
Stayed 2 nights in Oct 2023
Response from Simon on Nov 13, 2023
Thank you for taking the time to review your stay

4/10 Poor

Elizabeth

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Knackered!
Friendly welcome. Comfortable rooms however the ensuites need updating. Very poor night's sleep due to partygoers hanging round then air conditioning unit beeping and switching on and off all night! Tried to sort problem ourselves but unable to. Night porter rude.
Stayed 1 night in Oct 2023

8/10 Good

Kerry

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
We had a really enjoyable stay at The Crown. The room had everything we needed and more.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Room, close to shops and restaurants very impressed and great value for money!
Stayed 1 night in Oct 2023
Response from Simon on Nov 13, 2023
Thank you for taking the time to review your stay

10/10 Excellent

Georgina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Didn't know what to expect as it was a pub and was very surprised at how nice it was. Staff friendly clean and in a very nice position to the town would definitely stay again
Stayed 1 night in Oct 2023
Response from Simon and Vicky Pac-Pomarnacki on Nov 16, 2023
Thank you for taking the time to review you visit

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quaint and historic. Wonderful pictures and memorabilia from the distant past and origins of the facility.
Stayed 2 nights in Oct 2023
Response from Simon and Vicky Pac-Pomarnacki on Nov 16, 2023
Thank you for your kind review

4/10 Poor

Ricky

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Booked a family room, when checked in and got to room found only a double bed! Spoke to reception who said they would bring a bed or can be moved to a family room, so as previous room was smalll opted for what we should have got! When we got to room they were making up a single bed which turned out to be just a chair bed which was so thin and uncomfortable even for a child, again contacted reception who said yes they are really uncomfortable but it’s all we have! So our 10yr old granddaughter had to sleep in same bed as us, not ideal. Room looked like it hadn’t been cleaned for a while with lots of large cobwebs around. Breakfast was nice but staff apart from1girl seemed more interested in drinking tea and chatting. On the whole a very disappointing stay
Stayed 1 night in Sep 2023

8/10 Good

Jack

Stayed 1 night in Oct 2023
Response from Simon and Vicky Pac-Pomarnacki on Nov 16, 2023
Thank you fornleaving a rating

10/10 Excellent

Rev. Vincent, Palm Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Cherstey, right in the center of the town. Easy walk to shops, eateries, convenience stores, Sainsbury's for shopping and cheap gas prices is virtually across the road on side street opposite. Easy free parking on site. Variety of rooms that can be requested in advance of arrival. Charming Crown Pub on site with good pub menu and drinks choices, though somewhat overpriced for a pub. I was visiting friends in the area and then leaaving for LHR for transatlantic flight next day. Big clean, comfy bed, super cozy and quiet for restful sleep. Bathrooms needs TLC, repairs and renewals. Surprised that there was no face flannel in bathroom or available upon request. Numerous business traveller/guests during business week. Would stay again and recommend.
Stayed 1 night in Oct 2023
Response from Simon and Vicky Pac-Pomarnacki on Nov 16, 2023
Thank you for taking the time to review your stay

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Very nice clean rooms and nice balcony overlooking the garden seating area very nice bar and food was really good too def would stay here again
Stayed 1 night in Sep 2023

2/10 Terrible

Luis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was terrible, far from the airport, the room has a moldy smell, couldn’t use the shower for lack of water, a very bad experience.
Stayed 1 night in Sep 2023
Response from Simon on Nov 13, 2023
Thank you for your review.

8/10 Good

Abbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get what you paid for.
The reception staff were welcoming, however we were told on arrival that we had breakfast booked and what time to get up etc. we got up early for this only to be told no, we didn’t have breakfast included at all. Got up at 8:30am so wasn’t all that happy and ended up just leaving and going elsewhere. Room was decent, nice size and comfy beds. Also had air con/heater, nice coffee machine and tea etc. There was a few stains on the floor and the bathroom could of been cleaner. A lot of it was due to the hard water but this could of been cleaner and also the taps were really far back so hard to wash your hands without covering the entire sink. The bar staff were nice in the evening, fairly priced drinks and beer garden was really nice.
Stayed 1 night in Sep 2023

8/10 Good

Lloyd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Ian

Business traveller
Liked: Property conditions & facilities, room comfort
Away for work
Booked as working away from home. No one on reception on arrival so followed the instructions on the desk and then a member of staff arrived. Room (number 2) was large and had chairs and a side table as well as a desk to work at. Bed comfortable. Room was not spotlessly clean, with cobwebs in the corners of the room and hairs on floor of bathroom. Lighting in room was not bright, and there were no ceiling lights. Parking was free.
Stayed 1 night in Sep 2023

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thorpe Park layover
Booked this hotel prior to a trip to Thorpe Park. Location was ideal and the hotel itself was fantastic.
Stayed 1 night in Sep 2023

10/10 Excellent

David

Stayed 1 night in Sep 2023

8/10 Good

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Gavin

Stayed 1 night in Aug 2023

10/10 Excellent

Jonny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
The property was easily accessible and had on-site parking. The restaurant was convenient and the menu delicious
Stayed 3 nights in Aug 2023
Response from Simon and Vicky Pac-Pomarnacki on Aug 23, 2023
Thank you for your review. We are pleased you enjoyed your stay

10/10 Excellent

C w

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Stayed 1 night in Aug 2023

10/10 Excellent

James

Stayed 1 night in Aug 2023

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find and a hidden entrance. Spacious, relaxing room. Lovely large double bed. More complimentary toiletries and coffee, it would have been perfect.
Stayed 1 night in Aug 2023
Response from Team Crown on Aug 8, 2023
Thank you for taking the time to leave the following comment :)

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and rooms good size and well furnished and we'll equipped. However had trouble getting loo to flush and telly signal kept breaking up. Other than that a great break
Stayed 1 night in Aug 2023
Response from Team Crown on Aug 8, 2023
Thank you for taking the time to leave the following comment :)

10/10 Excellent

Joel

Stayed 1 night in Jul 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking, comfy beds, great food
Stayed 1 night in Jul 2023

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Phillipa

Disliked: Cleanliness, staff & service
Pros- cosy bar, good price, clean bedding and towels, changed room when I asked, television and hairdryer in room. Great shower. Parking. Cons - dirty, changed room due to large wet stain next to bed that smelt, dirty corridoors and carpets, broken cupboard, holes in pillow case, room phone didnt work, fire alarm went off at 1.45am had to call reception from mobile to check safe to stay in building, rude man answerd stating faulty smoke alarm but no apology or further info offered. Hand wash ran out, had to climb to close roof blinds. Patron relieving himself in a bush in the carpark when i arrived. No one on reception you have to go an look for them. I didnt eat here so cant comment on the food. A place with lots of potential but sloppy on things.
Stayed 1 night in Jul 2023
Response from Simon and Vicky Pac-Pomarnacki on Aug 10, 2023
Thank you for your review, we will look into your comments

4/10 Poor

Tiffany

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We arrived at 11.30 and explained that we would be checking in later after a wedding. We asked if we could leave our bag and we’re told that they didn’t have any space. The lady on reception was unnecessarily rude considering this must be quite a normal request at a hotel! We checked in later to find the most filthy room. Dusty, dirty, leaking taps, really unhygienic. The only saving grace was the food at breakfast which was really lovely quality and the restaurant area was clean and welcoming.
Stayed 1 night in Jul 2023
Response from Simon and Vicky Pac-Pomarnacki on Aug 10, 2023
thanks for your comments, sorry we weren't able to allow early check in as guests from the previous day do have until 11am to check out and we need time to turn the room around

10/10 Excellent

Scott

Stayed 1 night in Jul 2023

8/10 Good

Adrian

Business traveller
Liked: Staff & service, property conditions & facilities
Great stopover with a great breakfast
Stayed 1 night in Jul 2023
Response from Simon and Vicky Pac-Pomarnacki on Aug 14, 2023
Thank you for your review

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Hapsa

Stayed 1 night in Jul 2023

10/10 Excellent

Rhys

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only negatives: Shower slightly dirty and rust on bathroom floor, empty toilet roll tube left from previous person.. Room fantastic, bed super comfy, restaurant and bar area was perfect, food outstanding and reasonably priced for area. We visited Thorpe park whilst on our stay here and thoroughly enjoyed our experience as a whole, would stay again 9/10
Stayed 1 night in Jul 2023

8/10 Good

Lisa

Liked: Staff & service, property conditions & facilities, room comfort
Good but some areas need improving
Stayed here for one night after attending a concert in Twickenham. Check in quick but receptionist not very welcoming. Room smelt a bit on first entering, this was the bathroom, this needs a good scrub or replacing. Toilet stained, taps and sink grubby, grouting yellow and stained, skirting boards filthy, soap holder in shower rusty and no ventilation in there. The carpet stained and rotting under the air con unit and a huge cobweb left on the french door. All this is easily sorted then the room would be perfect! Great bed, had a fantastic nights sleep, lovely big tv, lovely tea tray, decor lovely and was comfortable. Breakfast was delicious, can't fault that at all. Improve the bathroom and carpet and it would have been excellent.
Stayed 1 night in Jun 2023

10/10 Excellent

Linda

Stayed 1 night in Jun 2023

10/10 Excellent

Martin

Stayed 1 night in Jun 2023