Title: The Westin Surabaya - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Westin Surabaya Luxury Surabaya hotel connected to the convention center, steps from Pakuwon Mall ![Lobby](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/683d42a3.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Breakfast, lunch, dinner served; Asian cuisine ](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/9933465d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![3 outdoor pools](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/2f5aba48.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/3481d6d2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Club Suite, 1 King Bed, Non Smoking | Lounge](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/2fee28f0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Westin Surabaya offers a luxury family getaway near Pakuwon Mall. Enjoy golf lessons, spa reflexology, and dining with kids at Magnolia. Features free WiFi, three outdoor pools, a children's pool, and is close to Royal Plaza and Surabaya Zoo. VIP Access 10 Exceptional ## Popular amenities - Pool - Bar - Spa - Gym - Parking available - Laundry VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov. 18 - Nov. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=46078537&PinnedHotelID=46078537&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=46078537&PinnedHotelID=46078537&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 19 - Nov. 20](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=46078537&PinnedHotelID=46078537&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=46078537&PinnedHotelID=46078537&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=46078537&PinnedHotelID=46078537&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=46078537&PinnedHotelID=46078537&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=46078537&PinnedHotelID=46078537&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=46078537&PinnedHotelID=46078537&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ![Hypo-allergenic bedding, down comforters, Select Comfort beds](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/18166974.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed, Non Smoking 10.0 Exceptional 3 reviews ### Highlights Air conditioning Connecting rooms available Club Lounge Free cribs/infant beds Mini-fridge Free minibar items LCD TV Hypo-allergenic bedding - 409 sq ft - City view - Sleeps 3 - 1 King Bed ![Hypo-allergenic bedding, down comforters, Select Comfort beds](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/5be6eb2e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 2 Double Beds, Non Smoking ### Highlights Air conditioning Connecting rooms available Club Lounge Free cribs/infant beds Mini-fridge Free minibar items LCD TV Hypo-allergenic bedding - 409 sq ft - City view - Sleeps 3 - 2 Double Beds ![Hypo-allergenic bedding, down comforters, Select Comfort beds](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/5be6eb2e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds, Non Smoking 8.8 Excellent 3 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Mini-fridge LCD TV Hypo-allergenic bedding Pillow menu Down duvet - 409 sq ft - City view - Sleeps 3 - 2 Double Beds ![Club Suite, 1 King Bed, Non Smoking | Lounge](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/2fee28f0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Suite, 1 King Bed, Non Smoking 10.0 Exceptional 1 review ### Highlights Separate sitting area Air conditioning Connecting rooms available Club Lounge Free cribs/infant beds Mini-fridge Free minibar items LCD TV - 840 sq ft - City view - Sleeps 3 - 1 King Bed ![Hypo-allergenic bedding, down comforters, Select Comfort beds](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/18166974.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Non Smoking 9.6 Exceptional 4 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Mini-fridge LCD TV Hypo-allergenic bedding Pillow menu Blackout drapes/curtains - 409 sq ft - City view - Sleeps 3 - 1 King Bed ![Grand Suite, 1 King Bed, Non Smoking | Lounge](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/e592fdd2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Suite, 1 King Bed, Non Smoking ### Highlights Separate dining area Separate sitting area Air conditioning Connecting rooms available Club Lounge Free cribs/infant beds Mini-fridge Dining table - 1033 sq ft - City view - Sleeps 3 - 1 King Bed ![Junior Suite, 1 King Bed, Non Smoking | Lounge](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/2a713a71.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed, Non Smoking ### Highlights Air conditioning Connecting rooms available Club Lounge Free cribs/infant beds Mini-fridge Free minibar items LCD TV Hypo-allergenic bedding - 498 sq ft - City view - Sleeps 3 - 1 King Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/10000000/9830000/9827700/9827641/09554053_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ascott Waterplace Surabaya Surabaya - Pool - Kitchen - Washer - Parking included 8.6 Excellent 96 reviews CA $105 CA $128 total includes taxes & fees Nov 26 - Nov 27 [](https://www.expedia.ca/Surabaya-Hotels-Ascott-Waterplace-Surabaya.h9827641.Hotel-Information?chkin=2025-11-26&chkout=2025-11-27&rm1=a2®ionId=3294&destination=Surabaya&destType=MARKET&latLong=-7.257472,112.752091&searchId=b9f3d815-85fe-464c-baa3-8f32cfef4c74&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/40000000/39920000/39916400/39916323/3d02675e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Doubletree By Hilton Surabaya Surabaya Center - Pool - Kids pool - Parking included - Free WiFi 9.4 Exceptional 129 reviews CA $83 CA $100 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Surabaya-Hotels-Doubletree-By-Hilton-Surabaya.h39916323.Hotel-Information?chkin=2025-12-7&chkout=2025-12-8&rm1=a2®ionId=3294&destination=Surabaya&destType=MARKET&latLong=-7.257472,112.752091&searchId=b9f3d815-85fe-464c-baa3-8f32cfef4c74&top_cur=CAD) Ad ![Dining](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/117000000/116830000/116821600/116821507/b84a0310_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Aloft Surabaya Pakuwon City Surabaya - Pool - Parking included - Free WiFi - Restaurant 10.0 Exceptional 3 reviews CA $61 CA $73 total includes taxes & fees Nov 19 - Nov 20 [](https://www.expedia.ca/Surabaya-Hotels-Aloft-Surabaya-Pakuwon-City.h116821507.Hotel-Information?chkin=2025-11-19&chkout=2025-11-20&rm1=a2®ionId=3294&destination=Surabaya&destType=MARKET&latLong=-7.257472,112.752091&searchId=b9f3d815-85fe-464c-baa3-8f32cfef4c74&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/19000000/18030000/18023700/18023641/w3000h2248x0y0-feb8dfdd.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Novotel Samator Surabaya Timur Surabaya - Pool - Kids pool - Parking included - Free WiFi 8.2 Very good 69 reviews CA $44 CA $54 total includes taxes & fees Dec 2 - Dec 3 [](https://www.expedia.ca/Surabaya-Hotels-Novotel-Samator-Surabaya-Timur.h18023641.Hotel-Information?chkin=2025-12-2&chkout=2025-12-3&rm1=a2®ionId=3294&destination=Surabaya&destType=MARKET&latLong=-7.257472,112.752091&searchId=b9f3d815-85fe-464c-baa3-8f32cfef4c74&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-The-Westin-Surabaya.h46078537.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-The-Westin-Surabaya.h46078537.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-7.28922%2C112.67593&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=s2dU6vRjGQD0Rij0eukvLdg5u_s=) Pakuwon Mall, Jl Puncak Indah L, Surabaya, East Java, 60216 #### What's nearby - Pakuwon Mall - 1 min walk - 0.0 km - Pakuwon Trade Center - 3 min walk - 0.3 km - Tunjungan Plaza - 11 min drive - 9.5 km - Surabaya Plaza Shopping Mall - 11 min drive - 10.9 km - Grand City Surabaya - 11 min drive - 11.5 km #### Getting around - Ngagel Station - 11 min drive - Tandes Station - 20 min drive - Surabaya (SUB-Juanda) - 47 min drive #### Restaurants - ‪Burger King - ‬1 min walk - ‪Wee Nam Kee Chicken Rice - ‬1 min walk - ‪Nam Heong - ‬1 min walk - ‪Subway Pakuwon Mall - ‬1 min walk - ‪Pizza Marzano - ‬1 min walk ## About this property ### The Westin Surabaya Luxury family-friendly hotel near Pakuwon Mall Located close to Royal Plaza Surabaya and Tunjungan Plaza, The Westin Surabaya provides an adjacent golf course, a shopping mall on site, and a playground. Get out on the links at this hotel and enjoy amenities such as a driving range, golf lessons, and a golf pro shop. Indulge in a massage, reflexology, and a body scrub at the onsite spa. The on-site Asian cuisine restaurant, Magnolia, offers breakfast, brunch, lunch, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar. You'll also enjoy perks such as: - 3 outdoor pools and a children's pool - Buffet breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge) - A bike on site, an elevator, and tour/ticket assistance - Luggage storage, a ballroom, and a computer station Room features All 204 rooms have comforts such as 24-hour room service and pillow menus, as well as thoughtful touches like air conditioning and bathrobes. Other amenities include: - Recycling and LED light bulbs - Free toiletries and hair dryers - 55-inch LCD TVs with cable channels - Wardrobes/closets, mini fridges, and free infant beds ## Similar properties ![Rooftop bar, alfresco dining, open daily](https://images.trvl-media.com/lodging/41000000/40150000/40144900/40144880/993983eb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya - Pool - Kids pool - Parking included - Free WiFi 9.4 Exceptional 189 reviews CA $101 CA $123 total includes taxes & fees Nov 20 - Nov 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=40144880&PinnedHotelID=40144880&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden view](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/23731519.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### JW Marriott Surabaya Surabaya Center - Pool - Hot tub - Kids pool - Parking included 9.2 Wonderful 454 reviews CA $125 CA $151 total includes taxes & fees Nov 21 - 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Pool - Parking included - Free WiFi - Restaurant 10 Exceptional 3 reviews CA $61 CA $73 total includes taxes & fees Nov 19 - Nov 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=116821507&PinnedHotelID=116821507&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Secured, covered self parking on site (IDR 100,000 per stay) - Valet parking on site (IDR 150,000 per stay) - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 227,480 for adults and IDR 113,740 for children - A bar/lounge - A restaurant - Couples/private dining ### Restaurants on site - Magnolia - Sky Lounge ### Things to do - 18-hole adjacent golf course - 24-hour gym - 3 outdoor pools - Bicycles - Children's pool - Free children's club - Full-service spa - Golf caddies - Golf carts - Golf clubs/equipment - Golf driving range - Playground - Pro golf lessons - Pro golf shop - Shopping mall ### Family friendly - 3 outdoor pools - Children's pool - Children's toys - Free children's club - In-room crib - Laundry facilities - Mini-fridge - Playground - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 20 meeting rooms - Computer station - Conference center (89,082 square feet of space) ### Outdoors - Outdoor furniture - Vegetable garden ### Full-service spa - 4 treatment rooms - Body scrubs - Couples treatment rooms - Deep-tissue massages - Hot stone massages - Reflexology - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 3 accessible parking spaces - Accessible airport shuttle - Assistive listening devices - Assistive listening devices in meeting rooms - Braille/raised signage - Elevator (55 inch wide door) - Height-adjustable showerhead - Lever door handles - Valet for wheelchair-equipped vehicles - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - At least 80% lighting from LEDs - Ballroom - Banquet hall - Biodegradable coffee stirrers available - Comprehensive food waste policy - Comprehensive recycling policy - Double-glazed windows - No plastic coffee stirrers - Reception hall - Rooftop garden - Smoking not allowed - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter - Free crib - Hypo-allergenic bedding - Pillow menu - Rollaway/extra bed (surcharge) - Select Comfort mattress ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 55-inch LCD TV with cable channels ### Food and drink - 24-hour room service - Free bottled water - Meal delivery service - Mini-fridge ### More - Air conditioning - Connecting rooms available - Energy-saving switches in guestrooms - Iron/ironing board - LED lighting - Phone - Recycling - Safe - Water-efficient showers ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for IDR 874000.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately IDR 227480 for adults and IDR 113740 for children - Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 5) - Covered self parking fee: IDR 100000 per stay - Valet parking fee: IDR 150000 per stay - Rollaway bed fee: IDR 874000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) ### We should mention Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as The Westin Surabaya Hotel The Westin Surabaya Surabaya The Westin Surabaya Hotel Surabaya ## Frequently asked questions ### Does The Westin Surabaya have a pool? > Yes, this property has 3 outdoor pools and a children's pool. ### How much does it cost to stay at The Westin Surabaya? > As of Nov 18, 2025, prices found for a 1-night stay for 2 adults at The Westin Surabaya on Nov 23, 2025 start from CA $183.43, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Surabaya-Hotels-The-Westin-Surabaya.h46078537.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is The Westin Surabaya pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > Self parking is available for IDR 100000 per stay. Valet parking is available for IDR 150000 per stay. ### What time is check-in at The Westin Surabaya? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at The Westin Surabaya? > Check-out is at noon. ### Does The Westin Surabaya provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of IDR 490000 per vehicle applies. ### Where is The Westin Surabaya located? > This family-friendly Surabaya hotel is located in the entertainment district, steps from Pakuwon Mall, and within 9 mi (15 km) of Tunjungan Plaza and Royal Plaza Surabaya. Surabaya Plaza Shopping Mall and Submarine Monument are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Westin Surabaya Reviews 10 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 10 Cleanliness ### 9.6 Amenities ### 10 Staff & service ### 9.8 Eco-friendliness ### 10 Property conditions & facilities 10 - Excellent 48 8 - Good 4 6 - Okay 0 4 - Poor 0 2 - Terrible 0 ### 10/10 Excellent #### MIGUEL Feb 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel . Excellent location ##### MIGUEL Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Wendy May 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The staff were amazing. The food was outstanding! Was a fabulous hotel. ##### Wendy Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Hulannie Mar 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Luxury 5 star service and decor wirh vwry reasonable prices. ##### Hulannie Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Pac Oct 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is great, clean and spacious. The staff are friendly and welcoming too. Will definitely be my top choice to stay at whenever I go to Surabaya. ##### Pac Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Chee Yoon Jul 24, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Nice location with hotel situated next to shopping mall. Excellent service provided by hotel staff. ##### Chee Yoon Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### SOI LAI Aug 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I would like to recognize the outstanding service provided by the hotel staff. There are truly made my stay special and memorable. The entire hotel staff from the floor, front desk, restaurant and housekeeping team. They were friendly and always put on their smile and greeting you. They are efficient, professional, respectful, courtuous ##### SOI LAI Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Liandy Feb 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent ##### Liandy Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Jeffrey May 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities We had a great stay at the Westin Surabaya. Excellent staff and very attentive service. Club lounge on the 39th floor was perfect for team meetings and a great place for a meal or drink. We look forward to visiting the property again. ##### Jeffrey Stayed 3 nights in May 2024 ### 10/10 Excellent #### Verified traveller Nov 13, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was an amazing hotel to stay with very clean room and hallways. The room was also quiet from noise outside. ![](https://a.travel-assets.com/ugc/hotel-reviews/7867721FD4D9C43B667FD743DA34A12DCFD9797D1699865320774.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/77B759D7FDD5A2AAB9AFB4E5C8DDC8EAE82945721699865323957.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### Syafiq Aug 14, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Probably the best hotel in Surabaya. The hotel is located in a mall. The staff are friendly and attentive. The food is fantastic. They also have one of the best spa in Surabaya. Will definitely stay here again! ##### Syafiq ### 10/10 Excellent #### Olivia Mar 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Staffs are amazing. Extremely friendly and very attentive. They made me feel special. The hotel is right on top of a big mall. Very convenient. ##### Olivia Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Stephani Jun 27, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent! We enjoyed our 3 night stay in The Westin hotel. It’s a nice hotel, nice location and most of all the staff are very friendly especially Patrice who works at the front office.. ![](https://a.travel-assets.com/ugc/hotel-reviews/7B648BF7A2B463DAB37B4890C89537EF81D154DB1656368261053.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Stephani Stayed 3 nights in Jun 2022 ### 8/10 Good #### Cynthia Dec 19, 2024 Liked: Cleanliness, property conditions & facilities Very beautiful hotel. Upscale and classy. The rooms were big, clean and very modern. I highly recommend, even though I have one complaint and that's their menu prices, way overpriced. Other than that it is a nice property and I would stay there again. ##### Cynthia Stayed 1 night in Dec 2024 ### 10/10 Excellent #### YUYU May 12, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable Stay! The hotel locates at a quiet area so I have great sleeping quality The staff treated guest as family as they remembered me and cared about my requirement of being vegetarian. It is absolutely no problem for coming back next time! ##### YUYU Stayed 3 nights in May 2023 ### 10/10 Excellent #### Chris Feb 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good ##### Chris Stayed 1 night in Feb 2025 ### 10/10 Excellent #### jin Jul 31, 2023 Liked: Staff & service, amenities, property conditions & facilities excelent ##### jin Stayed 1 night in Jul 2023 ### 8/10 Good #### Ricky Jun 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I had an exceptional experience at The Westin Hotel. From the moment I arrived, the staff were incredibly attentive and polite. Their warm hospitality and prompt service went above and beyond my expectations, creating a welcoming and comfortable atmosphere throughout my stay. Every interaction with the team was marked by genuine kindness and professionalism, which made a significant difference in my overall experience. Whether it was assistance at the front desk, housekeeping, or dining services, the staff consistently demonstrated care and attention to detail. I highly recommend The Westin Hotel to anyone seeking a luxurious stay with outstanding customer service. I look forward to returning on my next visit! ##### Ricky Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### TAUFAN Jun 30, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best five star hotel in Surabaya Westin Surabaya is one of the best five star hotel I’ve ever stayed in. The room is spacious, modern luxury and clean. The bathroom is awesome. All staff are very helpful and friendly. The breakfast is fabulous with wide range of menu. Definitely will come again. ##### TAUFAN Stayed 2 nights in Jun 2021 ### 10/10 Excellent #### Shane Jul 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property exceeded my expectations even for the Westin brand. I was thoroughly pleased. I even had the red carpet rolled out although it was actually for the president lol. ##### Shane Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Jan Oct 10, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Väldigt fint rum efter att Syaida städat med ett vänligt leende på läpparna. Hon är en service människa ut i fingerspetsarna Och en fantastisk frukostpersonal ##### Jan Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### poung sik May 24, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 프라이빗 수영장 최고입니다 커플 마사지 강추 ##### poung sik Stayed 6 nights in May 2024 ### 10/10 Excellent #### R C Jul 10, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### In meinen Augen Nummer 1 in Surabaya Die behielten sich selbst beim Frühstück die Kaffeevorliebe vom Tag vorher. Ein solches Frühstück s Buffet habe ich so noch nicht gesehen. ##### R C Stayed 2 nights in Jul 2022 ### 10/10 Excellent #### Verified traveller May 4, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent level of service All staff were very attentive, helpful, and friendly. I initially booked the twin room but later when checking in, I found out that only the deluxe king bed size room have the bath tub. The Receptionist helped me to change the room without a fuzz. So thoughtful. They also provided a complimentary fruit basket in the room. Lovely gesture. I enjoyed my stay and will stay here again next time. ##### Verified traveller Stayed 1 night in Apr 2022 ### 10/10 Excellent #### Yu Chan Apr 1, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 整體都非常完美 非常讚 ##### Yu Chan Stayed 3 nights in Mar 2022 ### 10/10 Excellent #### Ing Jan 24, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent service Nice room ##### Ing Stayed 1 night in Jan 2022 ## Expedia's Latest Trends ### Hotels > [Ayung Resort Ubud](https://www.expedia.ca/Ubud-Hotels-Ayung-Resort-Ubud.h5984756.Hotel-Information) > > [Retro Suites Hotel](https://www.expedia.ca/Chatham-Kent-Hotels-Retro-Suites-Hotel.h15283297.Hotel-Information) > > [Renaissance Bali Uluwatu Resort & Spa](https://www.expedia.ca/Ungasan-Hotels-Renaissance-Bali-Uluwatu-Resort-Spa.h23295378.Hotel-Information) > > [NIHI Sumba - member Leading Hotels of the World](https://www.expedia.ca/Wanokaka-Hotels-Nihi-Sumba-Island.h17680731.Hotel-Information) > > [Best Western Plus Lamplighter Inn & Conference Centre](https://www.expedia.ca/London-Hotels-Best-Western-Plus-Lamplighter-Inn-Conference-Centre.h22270.Hotel-Information) > > [Coco Cabana](https://www.expedia.ca/Gili-Trawangan-Hotels-Coco-Cabana.h24415782.Hotel-Information) > > [All Inclusive Resorts and Hotels in Bahamas](https://www.expedia.ca/Destinations-In-Bahamas-All-Inclusive-Hotel.0-0-d13-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Anantara Uluwatu Bali Resort](https://www.expedia.ca/Pecatu-Hotels-Anantara-Uluwatu-Bali-Resort.h4408051.Hotel-Information) > > [JAV Front One Hotel Lahat](https://www.expedia.ca/Lahat-Hotels-JAV-Front-One-Hotel-Lahat.h16709249.Hotel-Information) > > [Hotels in Paris](https://www.expedia.ca/Paris-Hotels.d179898.Travel-Guide-Hotels) > > [Mason Elephant Lodge](https://www.expedia.ca/Taro-Hotels-Mason-Elephant-Lodge.h2454938.Hotel-Information) > > [The Edge Bali](https://www.expedia.ca/Pecatu-Hotels-The-Edge-Bali.h5984886.Hotel-Information) > > [Padma Resort Ubud](https://www.expedia.ca/Payangan-Hotels-Padma-Resort-Ubud.h11080109.Hotel-Information) > > [Alila Ubud. 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