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Expedia-Verified Reviews
Excellent!
4.4 of 5 guest rating
Room type Options Nightly price Book
Executive Suite, 1 Bedroom, Business Lounge Access
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Other room types
Deluxe Room, 1 King Bed, City View
Room with view
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Deluxe Suite, 1 Bedroom, Business Lounge Access
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Apartment, 3 Bedrooms, City View
Room with view
1 King Bed, 1 Queen Bed and 1 Twin Bed
Room sleeps 5 guests
(up to 4 children)
Select dates to see price
Junior Suite, 1 Bedroom, Business Lounge Access
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Apartment, 1 Bedroom, City View
Room with view
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Apartment, 2 Bedrooms, City View
Room with view
1 King Bed and 2 Twin Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Club Room, 1 King Bed, Business Lounge Access, City View
Room with view
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Club Room, 2 Single Beds, Business Lounge Access
2 Twin Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Deluxe Room, 2 Single Beds, City View
Room with view
2 Twin Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Premium Room, 1 King Bed, City View
Room with view
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Presidential Suite, 1 King Bed, Business Lounge Access, City View (Presidential Suite)
Room with view
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Premium Room, 2 Double Beds, City View
Room with view
2 Double Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Royal Suite, 1 Bedroom, Business Lounge Access
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
Luxury hotel connected to a shopping center in Surabaya with 3 restaurants

Popular property highlights

Free WiFi
Outdoor pool
Business centre
Laundry facilities
24-hour front desk

Location

Located in the heart of Surabaya, this luxury hotel is within 1 mi (2 km) of Grahadi, Tunjungan Plaza, and Grand City Surabaya. Joko Dolog Statue and BG Junction are also within 15 minutes. Surabaya Pasar Turi Station is 30 minutes by foot.

Hotel Features

Along with 3 restaurants, this hotel has an outdoor pool and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a coffee shop/café are onsite.

Room Amenities

All 348 rooms feature thoughtful touches like bathrobes and slippers, along with conveniences such as refrigerators and coffee makers. Free WiFi and 24-hour room service are standard, as are flat-screen TVs with cable channels.

Languages Spoken

  • English

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Renovations & Closures

The property is renovating until 30 September 2019 (completion date subject to change). The following areas are affected:

  • Select guestrooms

During renovations, the hotel will make every effort to minimize noise and disturbance.

Hotel Amenities

Hotel Amenities

  • Barbecue grill(s)
  • Express check-in
  • Bar/lounge
  • Elevator/lift
  • Fitness facilities
  • 24-hour front desk
  • Poolside bar
  • Spa treatment room(s)
  • Business center
  • Conference space
  • Porter/bellhop
  • Year Built - 1995
  • Tours/ticket assistance
  • Meeting rooms
  • Express check-out
  • Coffee shop or café
  • Dry cleaning/laundry service
  • Self parking (surcharge)
  • Steam room
  • Free WiFi
  • Sauna
  • Limo or Town Car service available
  • Valet parking (surcharge)
  • Outdoor pool
  • Computer station
  • Children's pool
  • Safe-deposit box at front desk
  • Spa services on site
  • Luggage storage
  • ATM/banking
  • Breakfast available (surcharge)
  • Number of restaurants - 3
  • Concierge services
  • Conference center
  • Snack bar/deli
  • Shopping on site
  • Ballroom
  • Outdoor tennis court
  • Banquet hall
  • Laundry facilities
  • Total number of rooms - 348
  • Number of floors - 28
  • Wedding services
  • Number of buildings/towers - 1
  • Airport transportation (surcharge)
  • Garden
  • Tennis on site
  • Free newspapers in lobby

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Indonesian

Parking

Self parking (surcharge) , Valet parking (surcharge)

Room Amenities

Sheraton Surabaya Hotel and Towers offers 348 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Free newspaper
  • Air conditioning
  • Refrigerator
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Free bottled water
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Number of bathrooms - 1
  • In-room safe (laptop compatible)
  • Cable TV service
  • Flat-panel TV
  • Room service (24 hours)
  • Rollaway/extra beds (surcharge)
  • Free WiFi
  • Blackout drapes/curtains
  • Desk
  • Premium bedding
  • Slippers
  • Separate bathtub and shower

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.

Kafe Bromo - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare.

Lung Yuan - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Kawi Lounge - This café specializes in international cuisine and serves light fare only. Guests can enjoy drinks at the bar.

Link at Sheraton - This coffee shop serves light fare only.

Sheraton Club Lounge - This restaurant specializes in international cuisine and serves breakfast and light fare.

24-hour room service is available.

Nearby Things to Do

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

Spa Services

  • Number of treatment rooms 3
  • Massages

Accessibility

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 786500.0 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets or service animals allowed

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No cribs (infant beds) available

No pets or service animals allowed

24-hour check-in

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 312180 per person (approximately)
  • Airport shuttle fee: IDR 460000 per vehicle (one way)
  • Self parking fee: IDR 50000 per stay
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 786500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

No pets and no service animals are allowed at this property.

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