Title: Sheraton Surabaya Hotel and Towers - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Sheraton Surabaya Hotel and Towers Luxury hotel with 3 restaurants connected to the convention center in Surabaya ![Gazebo](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/21cdbf3c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lounge](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/a3bc9d6c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast (IDR 340000 per person)](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/8ea7a56d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/f32d5806.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Club Suite, 2 Bedrooms](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/a25976c7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in central Surabaya, the Sheraton Surabaya Hotel and Towers offers a luxurious escape. Enjoy reflexology at the spa or diverse international dishes at three restaurants. The property features free in-room WiFi, an outdoor pool, a children's pool, all near Tunjungan Plaza. 9.0 Wonderful ## Popular amenities - Pool - Bar - Spa - Gym - Parking available - Laundry ## Room options ### Check availability for these dates Tonight [Nov. 24 - Nov. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 25 - Nov. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=28546&PinnedHotelID=28546&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 14 of 14 rooms ![Deluxe Room, 1 King Bed](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/w3995h2667x0y0-0e10e7a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 8.4 Very good 5 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator Flat-screen TV Separate bedroom Premium bedding - 388 sq ft - Sleeps 3 - 1 King Bed ![Deluxe Room, 2 Double Beds](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/w3995h2667x0y0-be1efe6e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds 7.4 Good 3 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator Flat-screen TV Separate bedroom Premium bedding - 388 sq ft - Sleeps 3 - 2 Double Beds ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/09a58500.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator Flat-screen TV Separate bedroom Premium bedding - 388 sq ft - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/eab8c467.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Double Beds ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator Flat-screen TV Separate bedroom Premium bedding - 388 sq ft - Sleeps 3 - 2 Double Beds ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/b0d031f7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Club Lounge Free cribs/infant beds Refrigerator Flat-screen TV Separate bedroom - 388 sq ft - Sleeps 3 - 1 King Bed ![Club Room, 2 Double Beds](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/56676402.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 2 Double Beds ### Highlights Soundproofed Air conditioning Connecting rooms available Club Lounge Free cribs/infant beds Refrigerator Flat-screen TV Separate bedroom - 388 sq ft - Sleeps 3 - 2 Double Beds ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/w4000h2662x0y0-23e72d7d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 Bedroom, Smoking ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Kitchen Refrigerator - 743 sq ft - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/w4000h2662x0y0-23e72d7d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Bedrooms, Smoking ### Highlights Balcony or patio Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Kitchen - 1173 sq ft - Sleeps 5 - 1 King Bed ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/w4000h2662x0y0-23e72d7d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 3 Bedrooms, Smoking ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Kitchen Refrigerator - 1485 sq ft - Sleeps 7 - 3 Double Beds ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/b0d031f7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 Bedroom ### Highlights Separate sitting area Soundproofed Air conditioning Connecting rooms available Club Lounge Free cribs/infant beds Refrigerator Flat-screen TV - 452 sq ft - Sleeps 3 - 1 King Bed ![Executive Suite, 1 Bedroom](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/28c31b97.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 Bedroom ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cribs/infant beds Refrigerator - 861 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![Royal Suite, 1 Bedroom](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/c1e8e671.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Royal Suite, 1 Bedroom ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Club Lounge Free cribs/infant beds Kitchen - 1292 sq ft - Sleeps 3 - 1 King Bed ![Presidential Suite, 1 King Bed](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/6a233d8f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite, 1 King Bed ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Club Lounge Free cribs/infant beds Refrigerator - 2583 sq ft - Sleeps 3 - 1 King Bed ![Club Suite, 2 Bedrooms](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/3136ec41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Suite, 2 Bedrooms ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator Flat-screen TV Separate bedroom Premium bedding - Sleeps 5 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-Sheraton-Surabaya-Hotel-And-Towers.h28546.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-Sheraton-Surabaya-Hotel-And-Towers.h28546.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-7.26260%2C112.73832&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-_c5TKJTl1n7KAAdT9IJUJUGMHU=) Jalan Embong Malang 25-31, Surabaya, East Java, 60261 #### What's nearby - Tunjungan Plaza - 1 min walk - 0.0 km - BG Junction - 13 min walk - 1.2 km - Surabaya Plaza Shopping Mall - 15 min walk - 1.3 km - Grand City Surabaya - 17 min walk - 1.4 km - Submarine Monument - 18 min walk - 1.6 km #### Getting around - Margorejo Station - 7 min drive - Surabaya Pasar Turi Station - 14 min drive - Surabaya (SUB-Juanda) - 49 min drive #### Restaurants - ‪Zenbu House of Mozaru - ‬1 min walk - ‪Ramenya! - ‬8 min walk - ‪Chatime - ‬1 min walk - ‪Daun Lada - ‬1 min walk - ‪Kafe Bromo - ‬5 min walk ## About this property ### Sheraton Surabaya Hotel and Towers Luxury hotel near Tunjungan Plaza At Sheraton Surabaya Hotel and Towers, you can look forward to a terrace, a shopping mall on site, and a coffee shop/cafe. Indulge in a Thai massage, reflexology, and a facial at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services. Other perks at this hotel include: - An outdoor pool and a children's pool, along with sun loungers and pool umbrellas - Free self parking, plus valet parking (surcharge) - Limo/town car service, buffet breakfast (surcharge), and an outdoor tennis court - Express check-out, express check-in, and concierge services Room features All 348 rooms offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Extra amenities include: - Rollaway/extra beds (surcharge) and free cribs/infant beds - Bathrooms with shower/tub combinations and free toiletries - Flat-screen TVs with cable channels - Wardrobes/closets, recycling, and refrigerators ## Similar properties ![Garden view](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/23731519.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### JW Marriott Surabaya Surabaya Center - Pool - Hot tub - Kids pool - Parking included 9.2 Wonderful 454 reviews CA $139 CA $168 total includes taxes & fees Dec 12 - Dec 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=895837&PinnedHotelID=895837&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/16000000/15630000/15622900/15622804/f15fb6e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Surabaya, Tunjungan Plaza Surabaya Center - Pool - Kids pool - Parking included - 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Free self parking on site - Valet parking on site (IDR 50,000 per stay) - Wheelchair-accessible parking and van parking available ### Food and drink - Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 340,000 per person - 3 restaurants - A bar/lounge - A coffee shop/cafe - Snack bar/deli ### Restaurants on site - Kafe Bromo - Kawi Lounge - Link at Sheraton - Lung Yuan - Sheraton Club Lounge ### Things to do - 24-hour pool access - Children's pool - Full-service spa - Gym - Outdoor pool - Outdoor pool (guest access) - Outdoor tennis court - Sauna - Shopping mall - Steam room ### Family friendly - Baby toys - Children's games - Children's pool - Children's toys - In-room crib - In-room refrigerator - Laundry facilities - Outdoor pool - Rollaway/extra bed (surcharge) - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 8 meeting rooms - Business center - Computer station - Conference center (441 square feet of space) ### Outdoors - Barbecue grill - Garden - Pool loungers - Pool umbrellas - Terrace - Vegetable garden ### Full-service spa - 4 treatment rooms - Facials - In-room massages - Reflexology - Sauna - Spa open daily - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 15 accessible parking spaces - Accessible airport shuttle - Braille/raised signage - Doorbell and phone notification - Elevator (59 inch wide door) - Grab bar in bathtub (39 inches high) - Grab bar in shower (59 inches high) - Handrails in stairways - Lever door handles - Low-height bed (28 inches high) - Low-height desk (28 inches high) - Low-height door lock - Low-height electrical outlets in bathroom - Magnifying mirror - Phone accessibility kit - Stair-free path to entrance - Valet for wheelchair-equipped vehicles - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk (47 inches high) - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-accessible van parking - Wheelchairs on site ### More - 1 building - 28 floors - Art Deco architecture - Ballroom - Banquet hall - Biodegradable coffee stirrers available - Built in 1995 - Comprehensive food waste policy - Comprehensive recycling policy - Designated smoking areas (fines apply) - No plastic coffee stirrers - Rooftop garden - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Free crib - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar - Refrigerator ### More - Air conditioning - Connecting rooms available - Desk - Electrical adapters - Energy-saving switches in guestrooms - Free daily newspapers - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone - Recycling - Soundproofed rooms - Water-efficient showers - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Express check-in available Minimum check-in age: 19 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for IDR 786500.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately IDR 340000 per person - Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4) - Valet parking fee: IDR 50000 per stay - Rollaway bed fee: IDR 786500.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 19 years old This property accepts credit cards, debit cards, and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention 24-hour pool access Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Sheraton Surabaya Hotel & Towers Sheraton Surabaya Towers Sheraton Surabaya Hotel & Towers Java Sheraton Surabaya Hotel And Towers Sheraton Surabaya Hotel Towers Sheraton Surabaya And Towers Sheraton Surabaya Hotel and Towers Hotel Sheraton Surabaya Hotel and Towers Surabaya Sheraton Surabaya Hotel and Towers Hotel Surabaya ## Frequently asked questions ### Does Sheraton Surabaya Hotel and Towers have a pool? > Yes, this property has an outdoor pool and a children's pool. Pool access is available 24 hours a day. ### How much does it cost to stay at Sheraton Surabaya Hotel and Towers? > As of Nov 24, 2025, prices found for a 1-night stay for 2 adults at Sheraton Surabaya Hotel and Towers on Dec 14, 2025 start from CA $129.36, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Surabaya-Hotels-Sheraton-Surabaya-Hotel-And-Towers.h28546.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Sheraton Surabaya Hotel and Towers pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > Self parking is free at this property. ### What time is check-in at Sheraton Surabaya Hotel and Towers? > Check-in start time: 3:00 PM; Check-in end time: midnight. ### What time is check-out at Sheraton Surabaya Hotel and Towers? > Check-out is at noon. ### Does Sheraton Surabaya Hotel and Towers provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of IDR 490000 per vehicle applies. ### Where is Sheraton Surabaya Hotel and Towers located? > Located in Surabaya Center, this luxury hotel is within a 15-minute walk of Tunjungan Plaza, Grahadi, and Joko Dolog Statue. Surabaya Youth Center and BG Junction are also within 1 mi (2 km). Surabaya Pasar Turi Station is 28 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Sheraton Surabaya Hotel and Towers Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 199 8 - Good 114 6 - Okay 21 4 - Poor 12 2 - Terrible 3 ### 8.8/10 Cleanliness ### 9.2/10 Staff & service ### 9.2/10 Amenities ### 8.4/10 Property conditions & facilities ### 8.8/10 Eco-friendliness ### 10/10 Excellent #### Rebi Sep 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean & Great Friendly Staffs ##### Rebi Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Mike Jan 29, 2025 Liked: Amenities, property conditions & facilities Exceptional hotel with ver friendly staff and amazing food. ##### Mike Stayed 1 night in Jan 2025 ### 6/10 Okay #### Tsz Wai May 22, 2025 Liked: Staff & service Disliked: Property conditions & facilities Very old hotel, but staffs are very nice ##### Tsz Wai Stayed 2 nights in May 2025 ### 10/10 Excellent #### Clayton Jan 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice hotel with shopping and restaurants close by ##### Clayton Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Bharat Jan 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Convenient location and very friendly staff. ##### Bharat Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Alwiya Sep 12, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Best location, the hotel is close to all the attractions ##### Alwiya Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### eep May 6, 2023 Liked: Cleanliness, staff & service, property conditions & facilities This nice hotel for stay ##### eep Stayed 1 night in May 2023 ### 10/10 Excellent #### Andy Aug 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fine Stayed here for a business trip and it was all fine. Nice staff and rooms were nice. I suppose the only minor issue was the that showers had super low water pressure which may be an issue for somebody with long hair. But it wasn't so much of an issue for me. ##### Andy Stayed 2 nights in Jul 2025 ### 8/10 Good #### Singgih Mar 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Will like to share a staff name call Bodi very helpful and kind. ##### Singgih Stayed 2 nights in Mar 2025 ### 6/10 Okay #### Stephen Jul 28, 2024 Liked: Cleanliness, staff & service Close to the mall and a swimming pool. ##### Stephen Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### SWANDAJANI Dec 23, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly service, comfortable room ##### SWANDAJANI Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Manou Jul 5, 2024 Liked: Amenities Amazing if you have kids visit the mall close to the hotel. There was so much to do. ##### Manou Stayed 1 night in Jul 2024 ### 8/10 Good #### Alexander Nov 27, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Check in and Breakfast staff were very friendly and helpful, many thanks an Alfany and his team at the breakfast buffet, it was delicious. A lot of restaurants with great food also in the nearby shopping mall. ##### Alexander Stayed 3 nights in Nov 2022 ### 10/10 Excellent #### Nenny Nov 26, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities all great, love the ambience ##### Nenny Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### John Oct 11, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were very hospitable unmatched ##### John Stayed 10 nights in Sep 2023 ### 10/10 Excellent #### John Oct 18, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were helpful ##### John Stayed 5 nights in Oct 2023 ### 10/10 Excellent #### Chin Huei Feb 21, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I just stayed for 2 days. The view at the club room was beautiful in the evening. ##### Chin Huei Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Ramon Aug 15, 2024 Liked: Cleanliness, staff & service, property conditions & facilities I stayed in the older condominium suites which was ok. It was nice 👌 ##### Ramon Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Indra Sep 19, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Strong recommended hotel in Surabaya The staff are nice and friendly , especially the staff from Bromo cafe . Chef Fitri , Mr. Jojok, Ms. Fitroh and Denny are giving good service, I am impressed . This is the strong reason I choose Sheraton Surabaya again for my long stay during my business trip. The location also very good , connecting with the mall. ##### Indra Stayed 1 night in Sep 2022 ### 10/10 Excellent #### Kevin Mar 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Quiet ##### Kevin Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Nicolaas Jul 18, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Super lounge Most friendly staff you can think. Bought upgrade for 2 to lounge, the free breakfast, high tea, enough very good food and snacks to skip dinner plus wine and drinks. Great value and super service of the lounge staff ##### Nicolaas Stayed 5 nights in Jul 2022 ### 8/10 Good #### Jessica Aug 24, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service provided. Friendly staff members. We received free upgrade and cake for birthday. It was a lovely surprise. The only negative feedback is the mosquitoes even though our room is on the 22nd floor! ##### Jessica Stayed 2 nights in Aug 2023 ### 2/10 Terrible #### PIN HAN Mar 4, 2023 Liked: Staff & service Disliked: Property conditions & facilities, room comfort the room is very smelly, condition really bad ##### PIN HAN Stayed 2 nights in Feb 2023 ### 2/10 Terrible #### Weifang Dec 11, 2022 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Upon arrival, the front desk staff tried very hard to sell me that my booking of “premium room with two double beds”is indeed “a double room with two twin beds”. She tried very hard to convince my reservation, even after she checked my confirmation email from Expedia, was a double room, forget about “two double beds”. She spent more than five minutes to convince me 2 twin beds is a double room that was my reservation. Wasted my time a lot for me to explain what two double beds means. Can’t believe this can happen with Sheraton Hotel employees as I once was a senior management staff in Sheraton Pacific region hotels. ##### Weifang Stayed 2 nights in Dec 2022 ### 10/10 Excellent #### RIKA Aug 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities モールが隣接していて便利でした！ ##### RIKA Stayed 2 nights in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Hotels in Dublin](https://www.expedia.ca/Dublin-Hotels.d178256.Travel-Guide-Hotels) > > [Motel6 Hotels in Key West](https://www.expedia.ca/Key-West-Hotels-Motel-6.0-0-d1187--bMotel6.Travel-Guide-Filter-Hotels) > > [La Quinta Inn & Suites by Wyndham Grand Forks](https://www.expedia.ca/Grand-Forks-Hotels-La-Quinta-Inn-Suites-By-Wyndham-Grand-Forks.h9483784.Hotel-Information) > > [Cheap Hotels in Toronto](https://www.expedia.ca/Toronto-Hotels-Cheap-Hotels.0-0-d178314-tCheapHotels.Travel-Guide-Filter-Hotels) > > [Hotels in Québec City](https://www.expedia.ca/Quebec-City-Hotels.d180017.Travel-Guide-Hotels) > > [Embarc Ucluelet](https://www.expedia.ca/Ucluelet-Hotels-Embarc-Ucluelet.h16119982.Hotel-Information) > > [Cranberry Arms Inn](https://www.expedia.ca/Nanaimo-Hotels-Cranberry-Arms-Inn.h35384924.Hotel-Information) > > [Marriott Niagara Falls Fallsview Hotel & Spa](https://www.expedia.ca/Niagara-Falls-Hotels-Marriott-Niagara-Falls-Fallsview-Hotel-Spa.h120155.Hotel-Information) > > [OZEN LIFE MAADHOO - Luxury All Inclusive with Free Transfers](https://www.expedia.ca/Maadhoo-Hotels-OZEN-LIFE-MAADHOO-A-Luxury-All-Inclusive-Resort.h16821632.Hotel-Information) ### Flights > [Air Canada Toronto (YYZ) to Sault Ste. 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