Sheraton Surabaya Hotel and Towers
5.0 star property

Art Deco hotel with 3 restaurants connected to the convention center in Surabaya

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Sheraton Surabaya Hotel and Towers

Photo gallery for Sheraton Surabaya Hotel and Towers

Gazebo
Exterior
Royal Suite, 1 Bedroom
Lounge
Meeting facility

Overview of Sheraton Surabaya Hotel and Towers

Reviews
8.8

Excellent

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi

Check out the area

Jalan Embong Malang 25-31, Surabaya, East Java, 60261
  • Popular LocationTunjungan Plaza1 min walk
  • Popular LocationSurabaya Plaza Shopping Mall19 min walk
  • Popular LocationGrand City Surabaya4 min drive
  • AirportSurabaya (SUB-Juanda)49 min drive
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Room options

Executive Suite, 1 Bedroom, Smoking

cleanliness

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Refrigerator
Flat-screen TV
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 Bedroom

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Refrigerator
Flat-screen TV
Blackout drapes/curtains
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Family Room, 3 Bedrooms, Smoking

cleanliness

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Flat-screen TV
  • 1485 sq ft
  • Sleeps 7
  • 3 Double Beds

Presidential Suite, 1 King Bed

cleanliness

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Kitchen
Refrigerator
  • 2583 sq ft
  • Sleeps 3
  • 1 King Bed

Royal Suite, 1 Bedroom

cleanliness

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Kitchen
Refrigerator
  • 1292 sq ft
  • Sleeps 3
  • 1 King Bed

Premium Room, 2 Double Beds, Smoking

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Bathrobes
  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds

Premium Room, 1 King Bed, Smoking

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Bathrobes
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, Smoking

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Bathrobes
  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds

Deluxe Room, 1 King Bed, Smoking

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Bathrobes
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

Family Room, 2 Bedrooms, Smoking

cleanliness

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
  • 1173 sq ft
  • Sleeps 5
  • 2 Double Beds

Larger Room, 1 King, Smoking

cleanliness

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Flat-screen TV
  • 743 sq ft
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Double Beds, Smoking

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds

Club Room, 1 King Bed, Smoking

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

Club Suite, 2 Bedrooms

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Bathrobes
  • Sleeps 5
  • 2 Double Beds

Similar properties

About the area

Surabaya

Located in Surabaya, Sheraton Surabaya Hotel and Towers is connected to a shopping center. Grahadi and Old City are local landmarks, and the area's natural beauty can be seen at Korea Park and Taman Bungkul. Looking to enjoy an event or a game while in town? See what's happening at Gelora 10 November Stadium or Lapangan Thor Stadium.

What's nearby

  • Tunjungan Plaza - 1 min walk
  • Surabaya Plaza Shopping Mall - 19 min walk
  • Grand City Surabaya - 4 min drive
  • Submarine Monument - 5 min drive
  • Surabaya Zoo - 7 min drive

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 14 min drive
  • Surabaya (SUB-Juanda) - 49 min drive

Restaurants

  • Wee Nam Kee Chicken Rice - 1 min walk
  • Daun Lada - 1 min walk
  • Starbucks - 1 min walk
  • Thai Street Restaurant - 1 min walk
  • The People's Cafe - 8 min walk

About this property

Sheraton Surabaya Hotel and Towers

Hotel connected to the convention center
Close to Tunjungan Plaza, Sheraton Surabaya Hotel and Towers provides a terrace, a shopping mall on site, and a coffee shop/cafe. Indulge in a massage, a facial, and reflexology at the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature international cuisine and more. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking, plus valet parking (surcharge)
  • Limo/town car service, buffet breakfast (surcharge), and an outdoor tennis court
  • Express check-out, express check-in, and a front-desk safe
Room features
All 348 rooms offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Extra amenities include:
  • Bathrooms with separate tubs/showers and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, refrigerators, and coffee/tea makers

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM–10:00 AM for a fee: IDR 312,180 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Kafe Bromo
  • Kawi Lounge
  • Link at Sheraton
  • Lung Yuan
  • Sheraton Club Lounge

Things to do

  • 24-hour pool access
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Business center
  • Computer station
  • Conference center (441 square feet of space)

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Facials
  • In-room massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Grab bar in bathtub
  • Grab bar in shower
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 28 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1995
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 786500.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 312180 per person
  • Airport shuttle fee: IDR 460000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 0 (one-way)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 786500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

24-hour pool access
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Towers
Sheraton Surabaya Hotel & Towers Java
Sheraton Surabaya Hotel And Towers
Sheraton Surabaya Hotel Towers
Sheraton Surabaya And Towers
Sheraton Surabaya Hotel and Towers Hotel
Sheraton Surabaya Hotel and Towers Surabaya
Sheraton Surabaya Hotel and Towers Hotel Surabaya

Frequently asked questions

Does Sheraton Surabaya Hotel and Towers have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is available 24 hours a day.

How much does it cost to stay at Sheraton Surabaya Hotel and Towers?

As of Mar 28, 2024, prices found for a 1-night stay for 2 adults at Sheraton Surabaya Hotel and Towers on Apr 7, 2024 start from CA $107.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Surabaya Hotel and Towers pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Surabaya Hotel and Towers?

Self parking is free at this property.

What time is check-in at Sheraton Surabaya Hotel and Towers?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Sheraton Surabaya Hotel and Towers?

Check-out is at noon.

Does Sheraton Surabaya Hotel and Towers provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 460000 per vehicle applies.

Where is Sheraton Surabaya Hotel and Towers located?

Located in the heart of Surabaya, this spa hotel is within a 15-minute walk of Tunjungan Plaza, Grahadi, and Joko Dolog Statue. Surabaya Youth Center and BG Junction are also within 1 mi (2 km). Surabaya Pasar Turi Station is 28 minutes by foot.

Sheraton Surabaya Hotel and Towers Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 173 out of 315 reviews" "
Rating 8 - Good. 110 out of 315 reviews" "
Rating 6 - Okay. 17 out of 315 reviews" "
Rating 4 - Poor. 12 out of 315 reviews" "
Rating 2 - Terrible. 3 out of 315 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Mar 2024

6/10 Okay

Kunzang

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

SWANDAJANI, ASTORIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, comfortable room
Stayed 1 night in Dec 2023

6/10 Okay

Alvin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Nenny, Seminyak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all great, love the ambience
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful
Stayed 5 nights in Oct 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very hospitable unmatched
Stayed 10 nights in Sep 2023

10/10 Excellent

Alwiya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, the hotel is close to all the attractions
Stayed 2 nights in Sep 2023

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service provided. Friendly staff members. We received free upgrade and cake for birthday. It was a lovely surprise. The only negative feedback is the mosquitoes even though our room is on the 22nd floor!
Stayed 2 nights in Aug 2023

10/10 Excellent

Heny

Stayed 1 night in May 2023