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Outdoor pool
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk

Guest reviews

4.4/5 Excellent
156 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationCiputra World Mall7 min walk
Popular LocationSurabaya Town Square6 min drive
Popular LocationSurabaya Zoo9 min drive
AirportSurabaya (SUB-Juanda)18 min drive

Choose dates to view prices

  • Deluxe Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 377 sq ft
    • City view
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed
  • Executive Room, 1 King Bed

    5/5 guest room rating

    Room amenities

    • 527 sq ft
    • City view
    • Sleeps 3
    More detailsExecutive Room, 1 King Bed
  • Horizon Club Deluxe 1 King

    4.3/5 guest room rating

    Room amenities

    • 377 sq ft
    • City view
    • Sleeps 3
    More detailsHorizon Club Deluxe 1 King
  • Deluxe Room, 2 Single Beds

    5/5 guest room rating

    Room amenities

    • 377 sq ft
    • City view
    • Sleeps 3
    More detailsDeluxe Room, 2 Single Beds
  • Horizon Club Executive 1 King

    5/5 guest room rating

    Room amenities

    • 527 sq ft
    • City view
    • Sleeps 3
    More detailsHorizon Club Executive 1 King
  • Executive Suite

    Room amenities

    • 904 sq ft
    • City view
    • Sleeps 3
    More detailsExecutive Suite
  • Horizon Club, Deluxe Room, 2 Single Beds

    Room amenities

    • 377 sq ft
    • City view
    • Sleeps 3
    More detailsHorizon Club, Deluxe Room, 2 Single Beds

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Surabaya

Located in Surabaya, Shangri-la Hotel Surabaya is in the business district and near a metro station. Surabaya Town Square and Tunjungan Plaza are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Surabaya Zoo. Travelling with kids? Consider Suroboyo Carnival Night Market and Ciputra Waterpark. Spend some time exploring the area's activities, including golfing. Our guests appreciate the hotel's quiet location.
Visit our Surabaya travel guide
View in a map
Popular Location

What's nearby

  • Ciputra World Mall - 7 min walk
  • Mpu Tantular Museum - 4 min drive
  • Surabaya Town Square - 6 min drive
  • Surabaya Zoo - 9 min drive
  • Royal Plaza Surabaya - 15 min drive

Getting around

  • Surabaya Gubeng Station - 7 min drive
  • Surabaya (SUB-Juanda) - 18 min drive

Restaurants

  • JAMOO — 1 min walk
  • Nishimura — 1 min walk

About this property

Shangri-la Hotel Surabaya

5-star, family-friendly hotel near Surabaya Town Square
Along with 5 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Other amenities include a nightclub, a health club and a bar/lounge. All 368 soundproofed rooms provide free WiFi, free wired Internet and DVD players. Conveniences include fridges and coffee makers, and guests will appreciate thoughtful touches such as bathrobes and slippers.
Shangri-la Hotel Surabaya offers 368 forms of accommodation with DVD players and minibars. Plasma televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Valet parking: IDR 5 per day
  • Limited parking spaces
  • Free local area shuttle
  • Limo/town car service

Food and drink

  • 5 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 2 outdoor tennis courts
  • Children's pool
  • Full-service spa
  • Health club
  • Nightclub
  • Outdoor pool
  • Sauna
  • Hot tub
  • Steam room
  • Tennis

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • DVD player
  • Free local area shuttle
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Indonesian

Business services

  • 8 meeting rooms
  • Business centre
  • Conference centre (17255 square feet of space)

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Massage - hot stone
  • Massage - swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV channels
  • DVD player
  • Plasma TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in between 2:00 PM and midnight
Express check-in
Minimum check-in age - 17

Check-out

Check-out before noon
Express check-out

Special check-in instructions

The check-in location differs from the property location; to check in, go to Horizon Lounge for Horizon Guests
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 61.0 per night.
Cots (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Valet parking fee: IDR 5 per day
  • Rollaway bed fee: IDR 61.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings
The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitisation guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Can I cancel my reservation for free at Shangri-la Hotel Surabaya and receive a full refund?
Yes, Shangri-la Hotel Surabaya offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-la Hotel Surabaya cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Shangri-la Hotel Surabaya?
As of Aug 6, 2020, prices found for a 1-night stay for 2 adults at Shangri-la Hotel Surabaya on Aug 21, 2020 start from CA $53, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Shangri-la Hotel Surabaya have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking is free at this property.
What time is check-in at this hotel?
Check-in is from 2:00 PM to midnight.
What time is check-out at this property?
Checkout is at noon.
Where is this hotel located?
This family-friendly Surabaya hotel is located in the business district, within 2 mi (3 km) of Ciputra World Mall and Surabaya Town Square. Surabaya Zoo and Royal Plaza Surabaya are also within 3 miles (5 km).

Guest reviews

Overall score and ratings for Shangri-la Hotel Surabaya

4.4
Excellent
5 - Excellent
80
4 - Good
58
3 - Okay
13
2 - Mediocre
4
1 - Poor
1
4.5
Cleanliness
4.5
Service and Staff
4.5
Amenities
4.1
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Quiet clean lush garden with huge land and stand alone with much privacy. Good value for money. The Horizon lounge was a pleasant exclusive experience with good choice of food and beverages for breakfast, high tea and cocktails. Personnel very courteous and welcoming attitude. Lucky at front desk of horizon lounge made our stay at the hotel most memorable by addressing the issue with our bedsheets with a generous upgrade. Will definitely stay again at the Shangrila in Surabaya and other other locations. Excellent choice.

Stayed 3 nights in Dec 2019

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 5 nights in Dec 2019

    5/5 Excellent

      This traveller didn’t leave comments with their review
      Stayed 2 nights in Nov 2019

      4/5 Good

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      Stayed 2 nights in Nov 2019

      5/5 Excellent

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      This what you expect to get from a five star hotel. Absolutely satisfying experience and great location.

      Stayed 1 night in Oct 2019