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Expedia-Verified Reviews
Excellent!
4.3 of 5 guest rating
Room type Options Nightly price Book
Deluxe Room, 1 King Bed
Room with view
377 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Other room types
Executive Suite
Room with view
904 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Horizon Club Executive 1 King
Room with view
527 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Deluxe Room, 2 Single Beds
Room with view
377 square feet
2 Twin Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Horizon Club Deluxe 1 King
Room with view
377 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Executive Room, 1 King Bed
Room with view
527 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Horizon Club, Deluxe Room, 2 Single Beds
Room with view
2 Twin Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
5-star family-friendly hotel near Surabaya Town Square

Popular property highlights

Free self parking
Free WiFi
Outdoor pool
Business centre
Laundry facilities

Location

This family-friendly Surabaya hotel is located in the business district, within 2 mi (3 km) of Ciputra World Mall and Surabaya Town Square. Royal Plaza Surabaya is 2.7 mi (4.3 km) away.

Hotel Features

5 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a nightclub, a health club, and a bar/lounge.

Room Amenities

All 368 rooms provide free WiFi and free wired Internet, plasma TVs with cable channels, and conveniences like refrigerators and coffee makers. DVD players, minibars, and free newspapers are among the other amenities available to guests.

Languages Spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

  • Express check-in
  • Bar/lounge
  • Elevator/lift
  • Poolside bar
  • Business center
  • Porter/bellhop
  • Express check-out
  • Free self parking
  • Dry cleaning/laundry service
  • Outdoor pool
  • Limo or Town Car service available
  • Valet parking (surcharge)
  • Conference space size (meters) - 1603
  • Number of meeting rooms - 8
  • Terrace
  • Luggage storage
  • Hair salon
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Designated smoking areas
  • Outdoor tennis courts - 3
  • Parking (limited spaces)
  • Total number of rooms - 368
  • Number of floors - 17
  • Tennis on site
  • Coffee/tea in common areas
  • Full-service spa
  • Conference space
  • Spa treatment room(s)
  • Tours/ticket assistance
  • Year Built - 1995
  • Coffee shop or café
  • Steam room
  • Free WiFi
  • Sauna
  • Babysitting or childcare (surcharge)
  • Health club
  • Nightclub
  • Children's pool
  • Safe-deposit box at front desk
  • Free area shuttle
  • Spa services on site
  • Number of restaurants - 5
  • Conference space size (feet) - 17255
  • Ballroom
  • Banquet hall
  • Laundry facilities
  • Spa tub
  • Wedding services
  • Garden
  • Multilingual staff
  • Free newspapers in lobby

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 3
  • Free area shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Indonesian

Parking

Free self parking , Valet parking (surcharge) , Parking (limited spaces)

Room Amenities

Shangri-la Hotel Surabaya offers 368 air-conditioned accommodations with DVD players and minibars. Plasma televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Free newspaper
  • Air conditioning
  • Refrigerator
  • Minibar
  • Coffee/tea maker
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Iron/ironing board (on request)
  • Phone
  • Turndown service
  • Free bottled water
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Plasma TV
  • In-room safe
  • Number of bathrooms - 1
  • Cable TV service
  • Rollaway/extra beds (surcharge)
  • Premium TV channels
  • Free WiFi
  • Bidet
  • Free wired Internet
  • DVD player
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Desk
  • In-room climate control (air conditioning)
  • In-room massage available
  • Slippers
  • Shower only

Where to Eat

JAMOO - This restaurant serves breakfast, lunch, and dinner.

Nishimura - This restaurant serves lunch and dinner.

Portofino - This restaurant serves dinner only.

Shang Palace - This restaurant serves lunch and dinner.

Desperados - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Nearby Things to Do

  • Golfing nearby

Spa Services

  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

  • In-room accessibility

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 2:00 PM

Minimum check-in age is 17

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 61.00 per night.
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No cribs (infant beds) available

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Valet parking fee: USD 5 per day
  • Rollaway bed fee: USD 61.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

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